Phone lines closed

Call today: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Newtown St Boswells

Eildon House, Newtown St Boswells, Melrose, TD6 0PP

Visit today: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Welcome to NFU Mutual’s Borders agency, where we pride ourselves on offering our customers a personal and local service for their insurance, pension and investment requirements. We have a large network of friendly and knowledgeable staff who are on-hand to listen to your specific requirements and to work with you to ensure that you receive the correct cover for your personal and business needs.

Whether you require a quote for your home, car, business or farm insurance, or are interested in finding out more about pensions, investments, retirement and succession planning, we offer a comprehensive range of products, all of which can be discussed over the phone, in person at our offices in Newtown St Boswells and Duns, or at your home or business.

We are located next to the Auction Mart in Newtown St Boswells and together with our office in Duns, we serve the entire geographical area of the Scottish Borders.

We would be happy to welcome you to the agency so please do pop in if you would like to know more about our insurance products. 

NFU Mutual

Our team

Richard Forsyth

Senior Agent & NFU Scotland Group Secretary

Richard began his NFU Mutual career with our Newtown St Boswells office in 2009, initially starting out as a Sales Executive before progressing on to become a Senior Agent in 2012. He provides insurance to many types of business throughout the Scottish Borders including agricultural, commercial and estates, and can regularly be found meeting clients on site to discuss their requirements. In addition to running the Borders agency with Vicky, Rory and Laura, he is also fulfils the group secretary role for NFU Scotland.

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Rory Murray

Agent

Having initially joined the Newtown St Boswells office in 2009 as a Senior Account Executive, Rory quickly went on to become an Agent in 2013 and currently specialises in agricultural, estate, commercial and fleet business classes of insurance. He is particularly involved in growing the business and establishing relationships with new clients, and when not travelling around the Scottish Borders visiting customers at their premises he is busy managing the agency’s accounts.

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Laura Bell

Laura Bell

Assistant Agent & NFU Scotland Group Secretary

Laura started her NFU Mutual career in 2012 as an Account Executive with our Newtown St Boswells office, providing commercial insurance to many different business sectors throughout the Scottish Borders, before taking on the role of Assistant Agent in 2016. In addition to joining Richard, Vicky and Rory in the running of the Borders agency, Laura is heavily involved in growing the agricultural side of the business and can regularly be found visiting client premises in the local area, as well as fulfilling her NFU Scotland group secretary role.

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Leona Jackson

Office Manager

Leona is one of the longest serving members of our team, having joined the Newtown St Boswells agency back in 2002. In her role as Office Manager she is responsible for the smooth running of both the Newtown St Boswells and Duns offices, ensuring that we remain compliant with all financial services regulations and that each member of the team is up to speed with training. On a day-to-day basis she supports the entire team in regards to all aspects of the business and liaises between the agents and team.

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Joyce Grigor

NFU Scotland Liaison

Joyce is another of our longstanding members of the team, having joined the Newtown St Boswells office in 2000. During this time she has fulfilled a variety of responsibilities and now works exclusively supporting our NFU Scotland members, and promoting the many benefits that are available as part of the Union. If you are interested in finding out more about NFU Scotland and how it can be of benefit to you, please give her a call at the office.

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Ellen Henderson-Dott

Account Manager

Ellen initially joined the Newtown St Boswells agency’s front office team in 2012, before moving on to become Account Manager the following year. In her current role she is responsible for insurance renewals, with a particular emphasis on the farming sector. She is primarily based in Newtown St Boswells but does spend one day each week working from our Duns office, and can regularly be found travelling all over the Scottish Borders visiting customers on-site at their farms.

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Jacqueline McGuckian

Agency Relationship Co-ordinator

Since joining our Newtown St Boswells team in 2011, Jacqueline has spent the majority of her time with our front office team dealing with quotations, policy adjustments, claims and all manner of customer queries. In 2015 her role changed slightly when she began working alongside our Financial Adviser Matthew Donn, ensuring that our existing and new clients have access to NFU Mutual financial services and products. She also works with our risk management services team, promoting the comprehensive range of services which keep our clients safe and on the right side of the Health & Safety Executive, as well as supporting the agents with any ad hoc tasks.

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Nicola Renwick

Customer Service Adviser

Since joining the agency in 2009, Nicola has been pivotal in helping customers with any queries that they have about their policies, providing new customers with quotes for motor, personal and equine insurance products, and supporting the agents as they go about their daily business. She is a fully trained claims specialist and is available at the end of the telephone should you be unfortunate enough to have to make a claim on your policy.

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Geri Crooks

Customer Service Adviser

Geri works alongside Nicola and Gemma in our front office team, answering customer queries and providing quotes for our motor, personal and equine insurance products. She has been with the team since 2014 and is a fully-trained claims specialist, so is on-hand to provide you with the very best possible care should you have to make a claim on your policy.

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Gemma Dodds

Customer Service Adviser

Having been with the Newtown St Boswells office since 2016, Gemma is available to assist you with any queries that you may have regarding our motor, personal or equine insurance products. Should you require a quotation for any of these products, she will work with you to ensure that the correct policy for your individual requirements and needs is chosen. Like Nicola and Geri, Gemma may be your first point of contact when phoning or visiting the branch, if that is the case you can be sure that a warm welcome and the high standards of service that we are known for awaits you.

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Carole Austin

Customer Service Adviser

Carole is the newest addition to our front office team in 2018 and brings with her an abundance of customer service experience from her years spent working in the financial sector. In addition to supporting Nicola, Geri and Gemma with the daily administrative tasks, Carole is also responsible for compiling the agents’ renewal packs, and responding to customer enquiries with a friendly and high standard of customer care. She is currently working through her product licensing and once complete will be able provide quotes and process mid-term adjustments.

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Donna Clark

Sales & Marketing Executive

Donna joined the Newtown St Boswells team in the summer of 2018, and is responsible for developing NFU Mutual Borders agency’s presence throughout the Scottish Borders and surrounding area. This includes managing the agency’s social media presence, organising their attendance at key events and agricultural shows throughout the year, and identifying new sponsorship and advertising opportunities amongst other things. If you are interested in discussing any potential collaborations or opportunities with Donna please give her a call at the office.

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Craig Dickson

Sales Associate

Craig joined the team in 2016, bringing with him a wealth of customer service experience from his time in the financial sector. In his current role as a Sales Associate he is responsible for generating new commercial business and forging long term relationships with our existing customers. Should you need to obtain an insurance quote, discuss an existing policy, or want to make a mid-term adjustment, Craig can be contacted over the phone or in person at our Newtown St Boswells office to discuss your specific business requirements.

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Craig Forsyth

Sales & Admin Assistant

Craig joined the Newtown St Boswells office in 2018 fresh out of university and provides daily administrative support to the sales team and agents. In his role he is responsible for identifying new business leads, ensuring data adheres to stringent GDPR legislation, entering data into our CRM system, establishing contact with leads, supporting Laura on agricultural site visits, processing agricultural quotes, and compiling business packs for both individuals and businesses.

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Laura Silvers

Risk Management Executive

Laura assists both our Newtown St Boswells and Duns offices with sales of NFU Mutual Risk Management Services, including COSHH assessments, risk assessments, safety policy and fire risk. If you would like to find out more about these services or arrange an appointment with Laura, please call her directly on 07967 698 551 or email laura_a_silvers@nfumutual.co.uk.

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Out of Hours

Customer Support Centre

For your convenience our 01835 822 274 phone number continues to be answered by our Customer Support Centre colleagues in Glasgow once our office closes. So should you need to get in touch to obtain a quote, discuss an existing policy, process a mid-term adjustment on your motor, personal, business or equine insurance, or to make a payment they will be happy to assist you from 5pm - 8pm weekdays, 9.30am – 21.30pm on Saturdays, and during most Bank Holidays. Please note that due to data protection the CSC team will only be able to deal with the policyholder or an authorised person noted on the policy.

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