If your property has been damaged as a result of the recent weather conditions and you don't need us to take urgent action you can notify us online of your claim. 

If you do require urgent action to be taken by us, call: 0800 282 652.

If your property has been damaged as a result of the recent weather conditions and you don't need us to take urgent action you can notify us online of your claim. 

If you do require urgent action to be taken by us, call: 0800 282 652.

Online account

View your home, car or equine policy details and document anytime. Simple, secure and convenient.

Man and lady in yellow jumper looking at an iPad on a sofa.
  • Simple

    Access your insurance documents, including your renewal, whenever you need them.

    Simple

    Access your insurance documents, including your renewal, whenever you need them.

  • Secure

    The security of your personal information is our highest priority. Data in your online account is fully encrypted and supported by multi-factor authentication.

    Secure

    The security of your personal information is our highest priority. Data in your online account is fully encrypted and supported by multi-factor authentication.

  • Convenient

    Go paperless, view your active quotes and update your communication preferences. Plus you're now able to make changes to your home policy.

    Convenient

    Go paperless, view your active quotes and update your communication preferences. Plus you're now able to make changes to your home policy.

What is an NFUM online account?

Your Online Account makes managing your products simple, secure and convenient. Access all your policy documents in one place whenever you need them – to view, download or print. You can also choose to go paperless for the policies you manage online, helping you keep everything organised digitally.

What cover do I need to have to be eligable?

  • NFU Mutual Home Insurance
  • Home & Lifestyle  
  • Car Insurance 
  • Large Goods Vehicles
  • Equine 
  • Bespoke (High net worth home insurnace)

If I'm eligible, what can I do inside my online account?

  • Register and log in using MFA.
  • View active quotes.
  • View personal details.
  • Access policy details and documents, including your renewal.
  • Add or remove additional covers including contents accidental damage, home emergency & legal protection.
  • Update your contents away from home.
  • Add or remove particular items including jewellery or bicycles.
  • Receive paperless communications, reducing print waste.
  • Update your communication preferences.

What's next?

Having trouble registering?

For security reasons, to be able to register for you online account, you'll need to enter the email address, date of birth, postcode and mobile or landline number.

If you think that the data that we hold for you needs updating, let us know.

Online Account Help Centre

If you are still having trouble registering, or need any additional support, we've developed some helpful content to answer your questions. Or speak to our friendly, dedicated online account team at Mutual Direct.