New Dog and Cat Insurance claim

This form is for completion only by the policyholder or an authorised person named on the policy. If you are a veterinary professional, please ensure your customer submits the claim directly.

 This form is for new claims only.

If you already have a claim reference number for the condition, you can email the invoice to:
claims@nfumutual.co.uk
or post it to:
NFU Mutual Claims
PO Box 6808
WV1 9WN

Important: Please make sure to include your claim reference number when emailing or posting documents. Without it, we may not be able to link your documents to the correct claim promptly.

If you're unsure whether a claim is already open, or your situation doesn’t clearly fall under a new claim, please call our claims team first on 01904 683645. Our phone lines are open Monday to Friday, 8am – 6pm.

By checking first, we can avoid setting up unnecessary claims and ensure your request is handled correctly.