Existing Home Insurance policyholders

New quotations and enquiries about existing policies

If you would like a new quotation, to make changes to, discuss your renewal or cancel an existing policy you can do so by contacting who you purchased your policy from, this will be either Mutual Direct or your local Agency.

You’ll find who your policy is held with on the front page of your policy schedule.

To speak to Mutual Direct about a new quotation, your renewal, cancelling or making changes to an existing policy call:

0808 301 7713

If you would like a new quotation, to make changes to, discuss your renewal or cancel an existing policy you can find your local Agency office or complete the following web form and a member of the team from the Agency will be in touch. 

Claims

Mutual Direct policyholders please call:

0800 197 0963

If you purchased your policy through an Agent you should contact your local agency.

Out of hours emergency claims

In the event of an emergency in your home which:

  • puts your health, or that of your household, at risk;
  • creates a risk of damage to your buildings or contents; or
  • creates unacceptable living conditions;

Call our Domestic Emergency Helpline, (24 hours a day, 7 days a week, and use option 4:

0800282652