Autumn Budget: The Chancellor’s Autumn Budget contained several important announcements that could affect your finances. We’ve outlined a summary of the key points.

Autumn Budget: The Chancellor’s Autumn Budget contained several important announcements that could affect your finances. We’ve outlined a summary of the key points.

Life Cover and Protection Claims

Find out how to make a Life Cover and Protection claim.

Guidance about how to claim a benefit from Life Cover and Protection administered by both NFU Mutual and Aviva.

How to claim a benefit from a policy depends on who the policy is administered by.

It may be useful to have the following to hand when contacting whoever your policy is administered by:

  • Full name
  • Plan/policy number
  • Date of death or diagnosis
  • Medical condition you wish to be considered (for Critical Illness claims).

Policies administered by NFU Mutual

If you bought a Life Cover or Protection policy before April 2016 this is administered by NFU Mutual.

The person claiming should contact NFU Mutual as soon as possible either by email, post or phone.

For critical illness claims, email: Life_CIC_Mailbox@nfumutual.co.uk

To notify us of the passing of a policyholder, email: Life_Claims_Mailbox@nfumutual.co.uk

By post:

Financial Services,
NFU Mutual,
Tiddington Road,
Stratford-upon-Avon,
Warwickshire,
CV37 7BJ

By phone (Mon to Fri 9am-5pm):

0800 622 323

Policies administered by Aviva

Aviva Protection UK Limited

If you bought a Life Cover or Protection policy between 1st August 2016 and 9th November 2025, this will be administered by Aviva Protection UK Limited (formerly AIG).

The person claiming should contact Aviva as soon as possible either by email, post and phone.

Email: claimsteam@protection.aviva.com

By post:

Aviva Protection UK Limited,
PO Box 12010,
Harlow
CM 20 9LG

0345 600 6815

  • Mon to Thurs: 8:30am-8pm
  • Friday: 8:30am-5:30pm

Aviva Life & Pensions UK Limited

If you bought a Life Cover or Protection policy after 9th November 2025 this will be administered by Aviva Life & Pensions UK Limited.

The person claiming should contact Aviva as soon as possible either online, by post or by phone.

Online: www.aviva.co.uk/help-and-support/claims/online-life-claims-notification/

By post:

Aviva,
Norwich BCC,
PO Box 520,
Norwich,
NR1 3WG

By phone:

Income Protection claims:
UK - 0800 158 3105
Outside UK - +44 1603 603 277

All other claims:
UK - 0800 015 1142
Outside UK - +44 1603 603 277

  • Mon to Fri: 8am-6pm

Looking for something else?

Not found what you were looking for? Our contact pages should provide you with the information you need.