Farmer and sheep dog sit on edge of land rover



Canterbury agency

Thank you, the staff and NFU Mutual for being so efficient in making all this happen so quickly.

Mrs W (March 2020)


I just wanted to write to thank you for the way our claim has been handled. At a distressing time when our tractor and equipment was stolen, we found that NFU Mutual treated us so well and the claim was handled so smoothly, which is unusual in this day and age for insurance companies. No reams and reams of forms to fill in, no delays in processing, just speed and customer friendly service.

Mr and Mrs N (March 2020)


Right from the initial phone call after the water damage, the NFU Mutual claims department were very professional and the loss adjuster assessed the damage very quickly. The contractors they recommended to carry out the remedial works were very good and they restored the old property sympathetically. I was very happy with both the outcome and the way NFU Mutual handled the claim.

Mr H (February 2020)

I have had a good experience while dealing with NFU Mutual and they have been very helpful while sorting the insurance.

Mrs R (January 2020)

Never having had cause to claim on my household insurance before, I must say I have been impressed by the response that I have received thus far. Both Rainbow International and City Construction Ltd have – in general – shown a high level of expertise and the plastering and redecoration of the affected areas has been performed to a high standard.

Mrs E (December 2019)


I had an accident, the first for many years, which resulted in my car being written off over the weekend. A single call to NFU Mutual secured a comfortable hire car immediately and my car was picked up and dealt with without any hassle. The claim was processed in record speed and the replacement I bought put onto the policy. There were no delays or communications breakdowns throughout the brief and efficient process.

Sir Julian Brazier, Canterbury (December 2019)


I just wanted to thank you and all at NFU Mutual for the support and help with my recent travel insurance claim. It's bad enough having the disappointment of a cancelled holiday and an unwell partner and the thought of submitting a claim was really quite daunting. However yours was really a first rate service and the claim was settled very quickly.

(September 2019)


We are absolutely delighted in the way NFU Mutual and LMG have handled our claims over the last few months, this has been a disastrous year for losing jewellery, but NFU Mutual have been nothing short of brilliant. Every single interaction has been professional and helpful, they listen to the customer needs and above all deal with claims effectively and efficiently. They may not be the cheapest, but in terms of reliability and ease of dealing with claims they are the best.

Mrs D, Canterbury (August 2019)


Thank you very much for your prompt attention and kindness regarding my claim. It has been heart-warming to know that such care can come after what has truly been an awful experience for my friends and myself. I only hope that their respective insurance companies deal with them with the same kindness and consideration that you have with my claim.

Mrs G, Faversham (August 2019)