haywards heath staff at a retirement party


Team member retires at Haywards Heath agency

Christine Smith retires after over 24 years with NFU Mutual

Christine Smith at NFU Mutual in Haywards Heath, has retired from her position as Claims Manager after over 24 years with the business.

Christine started her career as an Office Assistant, after a memorable interview which her mother-in-law gate crashed, much to Christine’s horror! In 2003 Christine became Claims Manager, a role which she excelled at until her retirement.

The team at the Haywards Heath Agency gave Christine a wonderful send-off with a beautiful cake baked by India Tanner, the team’s Private Client Account Manager, who perfected her baking skills during lockdown. Jane Cowans and Annie Streeter, Agents and Partners of the Haywards Heath Agency, presented Christine with a stunning Frederique Constant Art Deco Watch. The party was attended by staff from past and present as well as many associates Christine had worked with during her role.

Christine shares: “Over the 24 years of working with Annie and Jane, I enjoyed working for a caring and growing team. I enjoyed taking customers calls on insurance queries and fulfilling my main role as Claims Manager by assisting them when the worst happens, ensuring that their claim, however big or small, was dealt with as smoothly and efficiently as possible.

“My husband and I decided to retire at the same time so we can enjoy our free time together and to explore new interests. We are hoping to take more holidays abroad (when we can!), but for now we enjoy time at the gym and walking more and spending time with our family and baby grandson.”

Agent at NFU Mutual Haywards Heath, Jane Cowans, said: “Christine has always worked to the absolute best of her ability and stepped in to help anyone. During her time with us, she has never received a complaint.  This is a true reflection of her dedication and exacting standards. There are few people who give two years notice of retirement.

“We have been incredibly lucky to have had 2 years to train up the team to replace this great loss. Christine has ensured Claire Luckhurst is fully equipped to step into her role as Claims Manager and Megan Chandler is now taking on the other part of Christine’s role of Life Lead Co-ordinator.”