Motoring
Motor Insurance Database Support
As a Fleet or Motor Trade Road policyholder, it's your responsibility to keep the Motor Insurance Database (MID) updated - we're here to help you.
What is the Motor Insurance Database (MID)?
The Motor Insurance Database (MID) was set up by the insurance industry to help combat crime. As a Fleet or Motor Trade Road policyholder you are responsible for regularly submitting information about your vehicles.
Guides & Support
Migration from MIDPortal to Navigate – existing customers only
You will be invited to register for Navigate on 22nd April before the migration from MIDPortal to Navigate. You will receive an email directly to the email address the Motor Insurers’ Bureau have recorded, inviting you to register. Your access will remain the same. Navigate will not be available to use until the 29th April so once registered from the 22nd you will not immediately be able to use the new portal.
Please continue to use MID Portal to make any udpates. Please note you will not be able to change any details from 5pm on Friday the 26th to the 28th of April 2024 on MIDPortal due to the Motor Insurers’ Bureau transitioning from MIDPortal to Navigate.
Between the 25th of April 2024 to 30th April 2024, we advise Policyholders to keep a motor certificate in all registered vehicles which should be printed/easy to access such as on a phone if you have recently taken out your policy or your renewal is due around this time.
How to make your MID changes
NFU Mutual will provide access to the MID's portal called 'Navigate' using the email address you have provided. This email address will become your log in to 'Navigate'.
Once your access has been set up, you can access 'Navigate' through the Motor Insurers’ Bureau Identity Portal to make changes to your vehicles.
If you have more than one person who updates MID, you can request additional users by contacting our MID Help Desk.
MID help desk contact details
A help desk has been set up to provide MID support for Fleet and Motor Trade Road customers. You can contact the help desk by phone or email. Call us on 0800 197 1185, or email us at midhelp@nfumutual.co.uk