Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

North Durham Dales

Units 1 & 2, St Stephen's Court, Low Willington, Crook, DL15 0BF

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to the North Durham Dales agency covering Willington, Weardale, Durham, Crook and Bishop Auckland. We are conveniently located on Low Willington Business Park, just 2 minutes away from the A690.

Whether you are a customer seeking a car, home or business quote or looking for specialist advice, Andrew Cuthbertson and his team are available to discuss your needs.

We look forward to helping with your insurance, financial services and health and safety needs.

NFU Mutual

Andrew Cuthbertson branch photo

Andrew Cuthbertson

Senior Agent

Andrew has over 30 years' experience in the insurance industry and manages the agency. He specialises in farming and commercial insurance as well as the business membership matters.

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Claire Sedgewick Gilson - Chartered Insurer ACII


Claire can help you with your business and personal insurances. Claire first started in February 2006 at Darlington office, then worked as a Locum Agent covering County Durham and North Yorkshire. Claire joined the Sedgefield office in 2010. As a local farmer's daughter, Claire has an agricultural background and has also developed over a decade of knowledge of commercial business insurance too. Claire specialises in farming insurance looking after renewals and new business. She is licensed to sell many of NFU Mutual's insurance products, and therefore able to provide a local service for your business and personal needs. Claire is also NFU Group Secretary to Chester Le Street & Sunderland, Trimdon & Haswell and South East Durham branches.

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Julie Abbott

Julie Abbott

Training and Compliance Manager

Julie provides training and support to new and existing members of staff to ensure the products and services we offer to our customers comply with all relevant regulations. Julie also supports the team with general enquiries, quotes for car, commercial vehicle, home and lifestyle, horse and rider insurance and some products offered within our Business Insurance range and can also help with any claims queries.

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Lynne Edmenson

Agency Business Manager

Lynne joined the agency as the Agency Business Manager in September 2021, having previously managed sales teams in motor and personal insurances. Lynne manages the team and oversees the day to day running of the agency  ensuring the highest quality of customer service is provided throughout our agency. Lynne can also provide assistance to existing and new clients on all aspects of NFU Mutual insurance and financial services products and services.

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Martin Brazier

Account Manager

Martin joined the team in January 2009, having worked in the insurance industry since 2003. Martin is part of our sales team and can provide quotations for the wide range of our business insurance products, which include caterer, retailer and property owner (landlord) insurance. He can also provide you with quotations for commercial vehicle, car and home insurance.

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Lucinda Marshall

Account Executive

Lucinda joined the team in December 2014, coming from a family farming background and having been involved with the Young Farmers' Club. Lucinda is here to help with motor, personal and business insurances. In her spare time she plays netball locally and helps out on the family farm.

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Joanne Davison

Customer Support Adviser

Jo joined the team in October 2019 and has extensive knowledge in the sales and financial services industry. Jo can provide quotes on motor, home and horse & rider insurances as well as provide help and assistance with your financial service needs.

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Sarah Ayre

Customer Support Adviser / Life Lead Coordinator

Sarah joined the team in July 2001 coming from a customer service and retail background. She has a good knowledge of the local area, having lived locally for over 35 years. Sarah is able to assist you with any motor and personal insurance, and also business insurance, and claims, as well as the day to day running of accounts. She manages NFU Mutual Financial Adviser Mark Grainger's diary, and is happy to help with the arranging appointments and discussions about savings, investments, pensions and protection.

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Hollie Davison

Customer Support Adviser

Hollie has been a member of the team since 2009 when she started as an Administration Clerk and then moved onto Customer Support Adviser in 2011. She is also a farmer’s daughter, from a farming background with a good local knowledge. Hollie is also happy to help with any personal or commercial insurance quotations. Outside of work, she spends her time with her horses and enjoys competing with them at shows.

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Davinia Walton

Customer Support Adviser

Davinia has been with the agency since September 2017 and is available to provide help and assistance with policy changes, premium collection and claims enquiries.

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Rachael Harrop

Customer Support Adviser

Rachael has been with the agency since June 2015 and is available to provide quotes in respect of motor and home insurance, as well as policy changes, claims enquiries and premium collection.

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Stacey Brown

Customer Sales Adviser

Having recently joined the agency, Stacey has a wealth of experience in customer service, negotiation and sales. Stacey can assist you with any queries and seek effective solutions to your motor and personal needs.

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Luke Elms

Sales Adviser

Luke has been with the agency since July 2019 and brings a wealth of sales knowledge to the agency. Luke specialises in business and commercial insurance and will use his expertise to match the needs of your business to the right policy/product for you.

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Ian Todd

Financial Adviser

Ian provides advice on pensions, protection and investments, as well as Inheritance Tax planning and retirement planning. Our financial planning services are tailored around you to ensure we meet your personal needs and objectives. He is available every week to talk to new and existing customers.

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