Additional Breakdown Cover

Broken down? Remember you're covered

Additional RAC breakdown support during these difficult times

Due to lockdown restrictions, it's likely that you've not been using your vehicle as frequently as you used to, so to help you get back on the road as restrictions are lifted and to support our key workers who are still using their vehicles, we’re temporarily providing additional UK breakdown cover from our partner, the RAC, at no extra cost*.

If you have a Car Insurance policy with us, then you automatically have our standard level of breakdown cover 'Mutual Assist' included in your policy. However, until Monday 31st August 2020 you'll now be covered if you're in need of 'at home' or 'national recovery' breakdown services.

If you have a Light Goods Vehicle policy with us for a light commercial vehicle, although you don't have breakdown cover included as standard in your insurance policy, you'll also now receive 'Mutual Assist', and 'at home' and 'national recovery' breakdown services.

Whether a car or light commercial vehicle owner, you don't need to do anything - this cover will be made available to you automatically.

I thought I already had breakdown cover included in my motor insurance policy?  

If you have a Car Insurance policy with us, then you automatically have the standard level of breakdown cover 'Mutual Assist' included in your policy.  
 
If you have a Light Goods Vehicle policy with us for your Light Commercial Vehicle, then breakdown cover is not automatically included as standard. 

How is this different from what is already included as standard? 

The table below outlines the current levels of breakdown cover each policy provides and what is included in each level of cover: 

  Breakdown covers available  Breakdown covers available  Breakdown covers available  Enhanced breakdown cover from 22.05.2020 to 31.08.2020
  Mutual Assist National Assist National plus Home Assist Enhanced cover for private
cars and light commercial vehicles
Annual cost for Car insurance policy holders Included as standard in Private Car policies £19.99 £34.99 Complimentary
Annual cost for Light Goods Vehicle insurance policy holders N/A £49.00 £79.00 Complimentary
No call out charge
Unlimited call outs
Local recovery to a garage within 20 miles if the vehicle cannot be repaired at the roadside
Small car hire for 48 hours if the vehicle needs a longer repair and the repair cannot be done on the same day
Accidental misfuelling cover
If the vehicle cannot be repaired at the roadside, this provides recovery of the vehicle, driver and passengers to any UK destination   N/A
Option of hire car, alternative travel or overnight accommodation for drivers and passengers should the vehicle need a longer fix N/A N/A
At Home Cover. Assistance at, or within ¼ of a mile of your home N/A N/A

We can explain full details of the cover and what's included. Terms and conditions apply.

Additional Informormation

 

Frequently asked questions

Your insurance schedule shows the level of Road Rescue cover that applies to each vehicle.

The cover is for the vehicle(s) registered on the insurance policy.

We’re able to provide breakdown cover for vehicles and trailers up to 5.5m long, including caravans and motorhomes. 

The same restrictions apply to any existing RAC breakdown cover you already have. Vehicles must be up to 3.5t weight & 5.5m long. These restrictions also apply to any trailer (not combined weight and length).

The temporary enhanced cover does not include ‘onward travel’ cover. However you will still have access to a small hire car for up to 48 hours, if repairs cannot be completed on the same day and recovery to a garage within 20 miles of breakdown, if repairs cannot be completed at the roadside. 

However, if you have paid for the ‘National Assist’ cover or ‘National plus Home Assist’ cover then you will receive ‘onward travel’ support. 

If you have upgraded to ‘National Assist’ or ‘National plus Home Assist’ you already benefit from 12 months of cover, giving peace of mind that you’re covered throughout the year, should you need it.

Customers who have already paid for a higher level of cover are entitled to additional services over and above the temporary cover extension being offered. There is also the option of hire car, alternative travel or overnight accommodation for driver and passengers should your vehicle need a longer fix (up to £500 covered), in addition to the cover being temporarily provided to other customers.

National Assist: 

  • For car insurance customers:  £19.99 for 12 months 
  • For light commercial vehicle owners with Light Goods Vehicle policy: £49.00 for 12 months 

Home Assist: 

  • For car insurance customers:  £34.99 for 12 months 
  • For light commercial vehicle owners with Light Goods Vehicle policy: £79.00 for 12 months 

You can purchase or upgrade your current breakdown cover at any time by contacting your local NFU Mutual office or Mutual Direct. If your insurance policy has started, you can add, or upgrade breakdown cover for the remaining term of your insurance and pay a pro-rata fee which would be spread across the remaining monthly payments (if you pay monthly) or added to annual cost (if you pay annually). You can also add, or upgrade breakdown cover at renewal. 

If you have already broken down and need to add or upgrade your current breakdown cover, you will be charged for assistance by RAC when you call them (i.e. pay on use).

If you're in need of breakdown services, you can contact the RAC on 0800 282 652

 

The following vehicles aren't included in this offer, due to the specialist breakdown cover they require, however, we may be able to provide separate breakdown cover for these vehicles. If you'd like more information on this, then please contact us. 

  • Private and Commercial Vehicles over 3.5t and over 5.5m long  
  • Horse & Livestock Trailers and mechanised Horseboxes
  • Agricultural Vehicles, incl. Tractors 
  • Large Fleet
  • Motorcycles (unfortunately we cannot provide breakdown cover for these vehicles at this time)