Phone lines closed

Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Alton

The Old Stables, Norton Farm Selborne, Alton, GU34 3NB

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Alton agency. Our agency is based in the north east Hampshire area. Whatever your insurance needs please do not hesitate to give us a call, send us an e-mail or visit our office.

NFU Mutual

Richard Buer

Richard Buer Dip Agric

Agent

Having run his own business based in East Hampshire for over 25 years, Richard's customers appreciate his understanding of the challenges and the needs they face as a business, whether farming or non farming based. Richard feels he is well placed to use his extensive insurance knowledge, experience and strong local connections to give extra added value to customers who want more than just insurance cover. He personally deals with the larger commercial and domestic policies although is happy to talk to any customer, even if he has to pass them to someone within the office better placed to deal with the matter. Along with the strong desire to give an excellent customer experience everyone in the office is committed to offering an unrivalled local, personal service. Every member of the strong team of 10 people has a passion to do the best they can for each and every one of nearly 5000 customers that they deal with through the office. Customers become more than just another customer and will always be dealt with fairly and respectfully. 

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Patrick Govier

Patrick Govier BA (Hons) DipCII

Partner/Agent

Over the last 10 years Patrick has acquired a considerable understanding of the unique needs of rural customers, where every risk is different and a tick box approach is not suitable. Whilst he can advise on any of NFU Mutual's products, Patrick particularly specialises in insuring large houses and non farming risks. He prides himself in the long term customer relationships that he has built up in the office and aims to offer good advice and value for money products year after year. Patrick believes that the personal touch offered by himself, Richard and the rest of the team cannot be beaten and is essential when customers actually need to make a claim. He holds a degree from the University of Winchester and a Diploma with the Chartered Insurance Institute.

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Bruce Davison

Bruce Davison DipPFS

Financial Adviser

Bruce is an NFU Mutual Financial Adviser who can offer expert advice on aspects of financial planning such as life protection products, investments, pensions, Inheritance Tax planning and many other services. Bruce is road based so would be happy to visit customers at home or at the Alton office; whichever is easiest.

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Kate Nash

Kate Nash

Accounts Manager & Renewals Co-ordinator

Kate has been with the Alton agency for 10 years. She thoroughly enjoys collating renewals and has a good eye for detail which helps when checking policy documents. Kate loves dealing with the accounts and making sure all customers remain insured. She enjoys taking part in quizzes to the point of being the geek with useless information and loves to read a good murder mystery book. She really enjoy cooking and is known as the Quorn Queen! 

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Tori Dawn

Tori Dawn

Key Accounts Executive

Tori has been working with the Alton agency since April 2007. She enjoys the rural location and works as part of a well-functioning, friendly team. The parts of her job she enjoys the most are getting to know customers and building good working relationships with them, as well as the varying responsibilities she deals with in her role as key accounts executive. In her spare time she enjoys cooking, dining out and taking part in motor cross. 

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Stewart Palmer

Stewart Palmer

Office Manager

Stewart has been working in the financial sector for over 20 years, building a strong knowledge of the industry in that time. Whilst working for the Alton agency over the last 5 years there have been many areas of the role which he finds fulfilling. The main difference he has noticed is the variety of queries and questions he has to deal with on a daily basis. This makes it a challenging and enjoyable place to work. In his spare time he spends a lot of time cycling and walking in the nearby countryside. 

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Zoe Blackman BA (Hons) DipCII

Sales Executive

Zoe offers expert tailored insurance advice primarily to new business commercial and high net worth customers. Currently she is working towards the Advanced Diploma Chartered Insurance Institute qualification.

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Sophie Frew

Sophie Frew

Customer Service Adviser

Since graduating from the University of Portsmouth in 2017 with a BSc degree in Equine Science, Sophie dabbled in wine retailing on a graduate management scheme before joining the Alton agency in 2018. She currently deals with new and existing motor, household, equine and business policies. Sophie also assists the agents with their larger accounts when needed. She is a self-confessed horse fanatic, a bit of a car lover and enjoys going out to restaurants whenever she can.

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Bronwyn Ford

Bronwyn Ford

Customer Service Adviser

Bronwyn started working for the Alton Agency in 2018. Prior to this, she was pursuing further studies in photography and art, which she likes to think, has brought a creative mindset into the office. She has not had any prior insurance experience, but has been fortunate enough to be surrounded by colleagues, who have years of experience in the insurance sector, which means she quickly grasped the skills needed within her role. Bronwyn can assist customers in both new and existing motor, home & lifestyle, Bespoke and commercial business policies. She is also trained in the accounts department. In her spare time she enjoys attending local music shows and festivals, spending time with family and friends and if food is a hobby, then count her in.

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Ailie Harris

Customer Service Adviser

Ailie started working in insurance in 2004 with a local intermediary focused on personal insurance including travel and pet cover. Following this she made the decision to spread her wings a little further and flew the nest to travel and work abroad, exploring many parts of the world before returning home. Ailie grew up in Alton and having lived here most of her life - she is familiar with the local area and countryside.  Since returning home Ailie has continued to work in the insurance industry, expanding her knowledge and developing her skills.  In 2019 she was awarded her CII Level 3 certificate in insurance.  Ailie currently deals with new and existing motor and personal insurance including household and equine policies.

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Nigel Williams

Nigel Williams

Senior Commercial Accounts Executive

Nigel is responsible for reviewing commercial customers and advising on new commercial insurance. He has over 40 years' experience in a variety of different roles within NFU Mutual.

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Gemma Jones

Gemma Jones

Senior Accounts Executive

Gemma has worked within NFU Mutual since 2008. She enjoys commercial and farming insurance especially customer visits to see how a business is run, but she deals with all aspects of general insurance, everything from personal home, travel and motor cover, to commercial policies as businesses alter over time. Gemma has worked within financial services throughout her career and recently completed her Certificate in Insurance. When at home, she has a young family that keeps her busy.

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Melissa James

Customer Service Adviser

Melissa moved to the Alton agency after relocating from East Anglia. She has worked within NFU Mutual for just over 5 years in total and particularly enjoys the local, personal service that NFU Mutual offers. Melissa can assist customers in both new and existing policies regarding motor and personal. She is currently obtaining her licence in Commercial and Farming. In her spare time she enjoys walking around the local countryside and taking photos of nature. 

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