Aylesbury

I have worked in the insurance industry for nearly 15 years. As the Senior Agent and Group Secretary in Aylesbury, I advise on all classes of insurance and risk management services and can provide links to financial services through NFU Mutual's Financial Adviser. Coming from a rural background, I specialise in farm, estate and mansion house insurance, with large and complex contents portfolios. I also manage the larger corporate account client base. With an established customer-centric team behind me and access to industry expert partners such as Bonhams, Pall Mall, Cunningham Lindsey and Barrett Corp and Harrington, my intention is to offer unrivalled levels of customer service, through market leading products and tailor-made solutions. Qualified in insurance law, I am a retired rugby player, who enjoys country pursuits and travel.

I joined the Aylesbury NFU Mutual agency in late 2016 as Agent and Group Secretary. My ambition and drive comes from the desire to help make a difference and to be part of a business where the customer is the most important factor and focus. These are the principle core values we promote in the agency, and the team put the customer at the centre of everything they do. I advise on many classes of insurance and work alongside my business partner, Mark Wheeler assisting in the responsibilities of running the office. I have over 17 years commercial and sales experience, with a background in the renewables and engineering industries, working closely with land and property owners. My passions are skiing, property development and spending time with the family.

I joined the team in the summer of 2018. Coming from managing a large and dynamic department, my work involved process improvement, sustaining compliance excellence, delivering on customer care standards and strategy in respect of the agency business aspirations.

With 19 years' experience in the insurance industry, I joined the Aylesbury agency in 2010. In terms of industry qualifications, I am Cert CII qualified and have almost completed my CII-Diploma studies, involving Insurance Law and Business and Economics. I am licensed to sell, process and deal with claims for all NFU Mutual products including motor, personal and commercial business, and I am licensed to introduce NFU Mutual financial services. I pride myself on offering a personal service and building rapport with our customers. In my spare time I like to spend time with my family and dog, play the guitar in a band and read Stephen King novels.

I started work at NFU Mutual Aylesbury as a modern apprentice in 1997 and have held several positions over the years. I provide expert advice in all classes of insurance and strongly believe in personal service. I spend the majority of my time out in the field visiting new and existing clients to ensure your insurance needs are covered. I thrive on delivering the highest levels of customer service and offering insurance solutions that provide real value for money.

I have worked for NFU Mutual since 2016, joining the Aylesbury team in March 2018. I am passionate about providing excellent customer service and experienced in dealing with all motor, personal and commercial insurance products. My role gives me the opportunity to look after our farming and commercial renewals, and assist the Agents with their accounts.

I joined the Aylesbury agency in 2011 in a non-customer facing role, before that having worked as a PA/Secretary for 12 years. I provide administration support to the partners, Mark and Mark, and assist in keeping the office running efficiently and effectively on a daily basis.

I initially started in the Aylesbury office in 2009, distributing post and managing the paper filing system. Nowadays our agency operates more modern practices, so I am primarily involved in compiling your renewal documentation, distributing the post and always assisting wherever I can.

I joined the Aylesbury NFU Mutual team in October 2017 as a Customer Service Adviser. I am the first point of contact for all of your motor and personal insurance requirements and I am also able to help with any renewal or account queries that you may have. I always aim to give a first class service to our customers and to build and maintain an outstanding relationship.

I joined the team in October 2018, and am here to deal with all your enquiries in the most efficient way. I am also involved in smaller, more bespoke projects, and assist the team wherever I can.

As a member of the customer service team, I am your first point of contact when ringing into the office. I’m here to offer a great customer service experience and can help you with quotations for motor, buildings and contents insurance as well as assisting with changes to existing policies. In my spare time I enjoy horse riding, polo and walking my dog, Ian.

Adam, our chartered financial planner will be delighted to visit you and offer expert advice on aspects of financial planning, including your protection needs, retirement planning, investments and Inheritance Tax needs. His aim is to ensure that we put the right plans in place to support your financial goals.