Aylesbury

Mark has worked in the insurance industry for nearly 15 years. As the Senior Agent and Group Secretary in Aylesbury, he can advise on all classes of insurance and risk management services and can provide links to financial planning services through NFU Mutual's Financial Adviser. Coming from a rural background, Mark specialises in farm, estate and mansion house insurance, with large and complex contents portfolios. He also manages the larger corporate account client base. With an established customer-centric team behind him and access to industry expert partners such as Bonhams, Pall Mall, Cunningham Lindsey and Barrett Corp and Harrington, Mark's intention is to offer unrivalled levels of customer service and tailor-made solutions. Qualified in insurance law, he is a retired rugby player, who enjoys country pursuits and travel.

Mark joined Aylesbury NFU Mutual agency in late 2016 as Agent and Group Secretary. His ambition and drive comes from the desire to help make a difference and to be part of a business where the customer is the most important factor and focus. These are the principle core values we promote in the agency, and the team put the customer at the centre of everything they do. Mark advises on many classes of insurance and works alongside his business partner, Mark Wheeler assisting in the responsibilities of running the office. Mark has over 17 years commercial and sales experience, with a background in the renewables and engineering industries, working closely with land and property owners. His passions are skiing, property development and spending time with the family.

Rhys joined the team in the summer of 2018. Coming from managing a large and dynamic department, his work involveds process improvement, sustaining compliance excellence, delivering on customer care standards and strategy in respect of the agency business aspirations.

With 19 years' experience in the insurance industry, Andrew joined the Aylesbury agency in 2010. In terms of industry qualifications, he is Cert CII qualified and has almost completed his CII-Diploma studies, involving Insurance Law and Business and Economics. Andrew is licensed to sell, process and deal with claims for all NFU Mutual products including motor, personal and commercial business, and is licensed to introduce NFU Mutual financial services. Andrew prides himself on offering a personal service and building rapport with our customers. In his spare time he likes to spend time with his family and dog, play the guitar in a band and read Stephen King novels.

Rachel started work at NFU Mutual Aylesbury as a modern apprentice in 1997 and has held several positions over the years. She can provide expert advice in all classes of insurance and strongly believes in personal service. Rachel spends the majority her my time out in the field visiting new and existing customers to ensure their insurance needs are covered. She thrives on delivering the highest levels of customer service and offering insurance solutions that provide real value for money.

Susan has worked for NFU Mutual since 2016, joining the Aylesbury team in March 2018. She is passionate about providing excellent customer service and is experienced in dealing with all motor, personal and commercial insurance products. Her role gives Susan the opportunity to look after our farming and commercial renewals, and assist the Agents with their accounts.

Karen joined the Aylesbury agency in 2011 in a non-customer facing role, before that having worked as a PA/Secretary for 12 years. She provides administration support to the partners, Mark and Mark, and assists in keeping the office running efficiently and effectively on a daily basis.

Lucie joined the team in February 2020 having transferred from the Buckingham agency, where she worked for 8 years. Lucie is responsible for developing customer relationships by discussing their individual insurance needs and creating new connections with local businesses. She considers her role essential in educating clients’ understanding of our full range of services and how our products can protect their assets and livelihoods. In her spare time she is generally entertaining her two young boys and enjoying the great outdoors.

Hannah joined the Aylesbury NFU Mutual team in October 2017 as a Customer Service Adviser. She is the first point of contact for all motor and personal insurance requirements and is also able to help with any renewal or account queries. She always aims to give a first class service to our customers and to build and maintain an outstanding relationship.

Samuel joined the team in October 2018, and deals with all customer enquiries in the most efficient way. He is also involved in smaller, more bespoke projects, and assists the team wherever he can.

Henry joined the agency in October 2020.  He is always available to assist you with any of your motor and home insurance needs. Henry is looking forward to helping you with quotations, changes to existing policies and helping in the best way he can with any queries you may have. In his spare time he loves to watch football, being an avid supporter of Wycombe Wanderers, he also love’s film-making and film editing.

Adam, our chartered financial planner will be delighted to visit you and offer expert advice on aspects of financial planning, including your protection needs, retirement planning, investments and Inheritance Tax needs. His aim is to ensure that we put the right plans in place to support your financial goals.

Rob joined NFU Mutual in 2016, originally providing commercial insurance to new and existing small businesses, then transferred to risk management in 2018. He is NEBOSH qualified and responsible for Risk Management Services throughout the South East. His role is to help advise customers on the best way to manage the risks that are posed in their business, both as a matter of good practice and so they comply with current government legislation and the expected Health and Safety Executive required standards. Rob is available to visit you at your premises or to discuss over the telephone – please do not hesitate to contact one of the team if you are interested in finding out more information about our Risk Management Services.