Call today: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Bromsgrove

Meadow Barn, Brockhill Court, Brockhill Lane, Redditch, B97 6RB

Visit today: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Bromsgrove agency. We can offer you professional and 'down to earth' help with your insurance needs, whether you're an individual or a commercial business.

The business is led by partners Rachael George and Mark Birtles who have been working for NFU Mutual for a combined period of 32 years. They are supported by a dedicated team of insurance professionals, who will know you as a name rather than a number, and will guarantee to do their very best to assist you.


NFU Mutual

Rachael George

Rachael George

Senior Agent & NFU Group Secretary

I started my career in 1999 as a Financial Consultant for NFU Mutual and then became an Agent/NFU Group Secretary in March 2006. I worked in this role in East Anglia until 2012 when I joined the Bromsgrove office. I specialise in farming/rural businesses, commercial business, high net worth and personal lines insurance, dealing with a portfolio of existing customers and new business sales for the office.

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Mark Birtles

Mark Birtles

Agent & NFU Group Secretary

I have over 30 years of experience in the insurance industry, in a variety of roles predominantly underwriting and sales. From 2007 I had a sales development role with NFU Mutual working closely with local offices. At the beginning of 2017, I joined the Bromsgrove office as Agent/Partner. My key responsibilities include the overall running of the office and the servicing of new and existing members in the farming and commercial sectors. I’m also Group Secretary for the local NFU branches.

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Heather Lamb

Heather Lamb

Commercial Sales Executive

I have been with the Bromsgrove office since the beginning of 2017 and have worked for NFU Mutual for five years. Within the agency I specialise in high net worth and commercial new business. I am able to deliver excellent customer service having previously been a Customer Service Adviser at the agency. I have a good understanding of the high quality of service our clients expect and how to deliver this so they can concentrate on what is most important to them. Also, I have financial services experience as previously I was an Adviser Services Representative at Head Office, which involved working closely with NFU Mutual Financial Advisers.

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Philippa Bonehill

Customer Services Supervisor

I have been with the Bromsgrove Agency since 2016. I am licenced to deal with motor, home, high net worth, commercial and personal insurances. I also deal with claims and can support you with financial services. I have a good understanding of meeting our customers’ needs at a high level, making sure they get that personal satisfactory service as soon they contact us. Any queries you have with your insurance, whether you are an existing or new customer I am on hand to deal with them. Nothing pleases me more than knowing our customers have had a good experience.

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Emily Wood

Emily Wood

Customer Service Adviser / Accounts Specialist

I have been with the Bromsgrove office since 2007. I’m on hand to review and discuss your personal, commercial insurances, accounts queries and claims over the phone with you. I combine general customer service duties with my role as Accounts Administrator for the office.

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Vicky Bunting

Vicky Bunting

Customer Service Adviser

I have been with the Bromsgrove Agency since August 2018. I am on hand to review and discuss your motor, personal, high net worth and commercial insurances. I am also able to support with financial services, claims and accounts queries to ensure that our customers receive the best possible experience. I have a great understanding of the high quality of service our clients expect and how to deliver this so they can concentrate on what is most important to them.

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Jessica Evans

Customer Services Adviser

I’ve previously worked in Insurance for two years arranging home insurance. I’ve now joined NFU Mutual Bromsgrove Agency to build on my experience, gain the knowledge to deal with a wider range of insurances and expand on my skills.

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July Lewis

July Lewis

Customer Service Adviser / Claims Co-Ordinator

I have over 15 years experience in customer service with NFU Mutual and have a wealth of knowledge/understanding of the high quality levels of service we strive to provide to our clients. I joined the Bromsgrove team in 2018 and I am fully licensed in our range of motor and personal insurances. I am able to support with new and existing claims, financial services, policy renewals and accounts queries.

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Jake Edwards

Customer Service Adviser

I started with NFU Mutual Bromsgrove Agency in August 2020, prior to this I have 7 years insurance experience specialising in motor trade and commercial vehicle insurance, I also worked in the hospitality sector for 8 years before this at management level so I understand how important having the right products in place can be. I am very proud to be able to help our customers with new business needs, customer service queries or even if you want a chat about your new car.

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Darren Brazier

Customer Services Adviser

I have been with the Bromsgrove office since January 2020, having previously spent 12 years in Regional & Head Office Underwriting. Within the agency I am licenced to deal with commercial, farm, motor, home and personal insurances. With 20 years insurance experience and working within a customer service environment - I am able to provide an excellent customer service and offer guidance on all insurance needs.

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Kim Gray

Business Relationship Manager

I have over 30 years of experience within the financial sector. Working within high-street banks initially and moving on to become a Financial Adviser in 2004, I continued my studies and in 2012 became DipFA qualified. I have been with NFU Mutual since April 2019 as Business Development Manager. I have a passion for meeting customer needs and ensuring that we become their trusted adviser. I want our customers to be aware of the support that is available to them through our excellent products.

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Simon Stanley

Simon Stanley

Financial Adviser

I am the resident Financial Planner with many years’ experience which means that I can help clients with their financial needs. Financial planning is all about ensuring you enjoy the future that you want. As an NFU Mutual Financial Adviser, I can help you to put the right financial plan in place to support your goals throughout life. I can provide the help you need with pensions, protection and investments to ensure the right protection is in place for your family’s future. I live locally and can meet you at a time to suit. 

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Sarah Nunn

Sarah Nunn

Risk Management Consultant

Sarah is able to offer support in assisting your business to manage risks and comply with current legislation, from COSHH assessments, risk assessments, employee handbooks, health and safety policies to fire risk assessments. If you would like to arrange an appointment please contact us and we can explain more and arrange a date.

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