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Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Bromsgrove

Meadow Barn, Brockhill Court, Brockhill Lane, Redditch, B97 6RB

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Bromsgrove agency. We can offer you professional and 'down to earth' help with your insurance needs, whether you're an individual or a commercial business.

The business is led by partner Mark Birtles who has worked with NFU Mutual for 14 years. He is  supported by a dedicated team of insurance professionals, who will know you as a name rather than a number, and will always do their very best to assist you.


NFU Mutual

Mark Birtles

Mark Birtles

Agent & NFU Group Secretary

Mark has over 30 years' of experience in the insurance industry, in a variety of roles predominantly underwriting and sales. From 2007 he had a sales development role with NFU Mutual working closely with local offices. At the beginning of 2017, Mark joined the Bromsgrove office as Agent/Partner. His key responsibilities include the overall running of the office and the servicing of new and existing members in the farming and commercial sectors. He's also Group Secretary for the local NFU branches.

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Gary Ford

Agent

Gary is from a farming family with his parents farming near Droitwich and has lived in the Hanbury area all of his life. Gary joined NFU Mutual Bromsgrove agency as Agent/Partner in May 2022 and brings with him a wealth of NFU experience. Immediately prior to joining the agency he was Regional Director for the NFU’s East Anglia region and prior to that Chief Poultry Adviser based at NFU HQ. Gary’s insurance experience is gained from nine years’ experience as an Agent at Stone in Staffordshire and before that Henley in Arden.  Gary’s key responsibility will be the farming sector where he will also represent farmers in his NFU Group Secretary capacity.  

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Simon Stanley

Simon Stanley

Financial Adviser

Simon is the resident Financial Planner with many years’ experience which means that he can help customers with their financial needs. Financial planning is all about ensuring you enjoy the future that you want. As an NFU Mutual Financial Adviser, he can help you to put the right financial plan in place to support your goals throughout life. Simon can provide the help you need with pensions, protection and investments to ensure the right protection is in place for your family’s future. He lives locally and can meet you at a time to suit. 

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Kim Gray

Business Development Manager

Kim has over 30 years' of experience within the financial sector. Working within high-street banks initially and moving on to become a Financial Adviser in 2004, she continued her studies and in 2012 became DipFA qualified. She has been with NFU Mutual Bromsgrove since April 2019 as Business Development Manager. Kim has a passion for meeting customer needs and ensuring that we become their trusted adviser. She wants our customers to be aware of the support that is available to them through our excellent products.

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Philippa Bonehill

Customer Services Supervisor

Philippa has been with the Bromsgrove Agency since 2016 and is licenced to deal with motor, home, high net worth, commercial and personal insurances. She also deals with claims and can support with financial services. Philippa has a good understanding of meeting our customers’ needs at a high level, making sure they get that personal satisfactory service as soon they contact us. Any queries you have with your insurance, whether you are an existing or new customer she is on hand to deal with them. Nothing pleases her more than knowing our customers have had a good experience.

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Heather Lamb

Heather Oliver

Commercial Sales Executive

Heather has been with the Bromsgrove office since the beginning of 2017 and has worked with NFU Mutual for five years. Within the agency she specialises in high net worth and commercial new business. She is able to deliver excellent customer service having previously been a Customer Service Adviser at the agency. Heather has a good understanding of the high quality of service our clients expect and how to deliver this so they can concentrate on what is most important to them. Also, she has financial services experience as previously was an Adviser Services Representative at Head Office, which involved working closely with NFU Mutual Financial Advisers.

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July Lewis

July Lewis

Customer Service Adviser / Claims Co-Ordinator

July has over 15 years experience in customer service with NFU Mutual and has a wealth of knowledge/understanding of the high quality levels of service we strive to provide to our clients. She joined the Bromsgrove team in 2018 and is fully licensed in our range of motor and personal insurances. She is able to support with new and existing claims, financial services, policy renewals and accounts queries.

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Sarah Nunn

Sarah Nunn

Risk Management Consultant

Sarah is able to offer support in assisting your business to manage risks and comply with current legislation, from COSHH assessments, risk assessments, employee handbooks, health and safety policies to fire risk assessments. If you would like to arrange an appointment please contact us and we can explain more and arrange a date.

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Isabel Roberts

Customer Services Administrator

Isabel joined the Bromsgrove Agency in September 2021.  She has worked at Stratford Livestock Market and is also a part of the Inkberrow Young Farmers Group so benefits from the exposure to farmers and farming.  She is looking forward to progression and becoming licenced.  She feels her product knowledge coupled with her familiarity with farmers will enable her to enhance her customer service approach.

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Emma Temple-Worgan

Customer Services Adviser

Emma has worked in the insurance industry for 11 years, mainly dealing with motor insurance. She is looking forward to being able to deliver agricultural services, particularly horse and rider. Emma is currently licenced to deal with motor insurance and working towards claims.

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Ben Faux

Customer Services Adviser

Ben has worked in the Insurance industry for eight years, mainly specialising in motor and home policies. He is looking forward to learning more about commercial insurance and gaining licences in other areas. Having a background in sales and customer services; Ben enjoys interacting with our customers, with a helpful and friendly approach.  

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