Phone lines closed
Thursday: 9:00 am - 8:00 pm
Friday: 9:00 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Sunday: Closed
Monday: 9:00 am - 8:00 pm
Tuesday: 9:00 am - 8:00 pm
Bromsgrove
Meadow Barn, Brockhill Court, Brockhill Lane, Redditch, B97 6RB
Visit today: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: Closed
Sunday: Closed
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Welcome to NFU Mutual Bromsgrove agency. We can offer you professional and 'down to earth' help with your insurance needs, whether you're an individual or a commercial business.
The business is led by partners Rachael George and Mark Birtles who have been working for NFU Mutual for a combined period of 32 years. They are supported by a dedicated team of insurance professionals, who will know you as a name rather than a number, and will guarantee to do their very best to assist you.
NFU Mutual
Our team
Rachael George
Senior Agent & NFU Group Secretary
I started my career in 1999 as a Financial Consultant for NFU Mutual and then became an Agent/NFU Group Secretary in March 2006. I worked in this role in East Anglia until 2012 when I joined the Bromsgrove office. I specialise in farming/rural businesses, commercial business, high net worth and personal lines insurance, dealing with a portfolio of existing customers and new business sales for the office.
Mark Birtles
Agent & NFU Group Secretary
I have over 30 years of experience in the insurance industry, in a variety of roles predominantly underwriting and sales. From 2007 I had a sales development role with NFU Mutual working closely with local offices. At the beginning of 2017, I joined the Bromsgrove office as Agent/Partner. My key responsibilities include the overall running of the office and the servicing of new and existing members in the farming and commercial sectors. I’m also Group Secretary for the local NFU branches.
Martin Johnson
Executive Assistant
I have over 38 years’ experience in the insurance industry working for different insurers, mainly in the underwriting field. I worked at NFU Mutual based in head office for more than 22 years in various capacities, predominantly in personal lines, training & staff development. More recently with the commercial and high net worth underwriting teams. I am ACII qualified and held Chartered Insurer status. I bring a wealth of knowledge and experience to the agency and my prime function is to provide support to Rachael and Mark. I am also more than happy to help and support our customers and the staff equally in order to achieve and maintain excellent service to all our customers.
Steve West
Sales Manager
I have over 15 years’ experience within the insurance industry, primarily with NFU Mutual. I have a strong focus on the food & drink and hospitality sectors. Over the years I have developed a good understanding of these industries so I am in a great position to give the right advice. I am proud to represent NFU Mutual and I am passionate about providing great advice, ongoing service and protection.
Heather Lamb
Commercial Sales Executive
I have been with the Bromsgrove office since the beginning of 2017 and have worked for NFU Mutual for five years. Within the agency I specialise in high net worth and commercial new business. I am able to deliver excellent customer service having previously been a Customer Service Adviser at the agency. I have a good understanding of the high quality of service our clients expect and how to deliver this so they can concentrate on what is most important to them. Also, I have financial services experience as previously I was an Adviser Services Representative at Head Office, which involved working closely with NFU Mutual Financial Advisers.
Chloe Hooper
Customer Service Supervisor
I am fully licensed in our range of personal insurance products. I can quote for new home, car and equine enquiries and help existing customers with any alterations. I am also on hand to help and assist with your new and existing claims. My overall responsibility is for the running of all aspects of the Customer Services Team for the agency. Prior to joining the Bromsgrove team I worked in the Henley NFU Mutual agency as a Customer Service Adviser starting there in 2012.
Emily Wood
Customer Service Adviser / Accounts Specialist
I have been with the Bromsgrove office since 2007. I’m on hand to review and discuss your personal, commercial insurances, accounts queries and claims over the phone with you. I combine general customer service duties with my role as Accounts Administrator for the office.
Vicky Bunting
Customer Service Adviser
I joined the team in August 2018 and I am fully licensed in our range of motor and personal insurances. I am also able to support with financial services, claims and accounts queries to ensure that our customers receive the best possible experience.
July Lewis
Customer Service Adviser / Claims Co-Ordinator
I have over 15 years experience in customer service with NFU Mutual and have a wealth of knowledge/understanding of the high quality levels of service we strive to provide to our clients. I joined the Bromsgrove team in 2018 and I am fully licensed in our range of motor and personal insurances. I am able to support with new and existing claims, financial services, policy renewals and accounts queries.
Simon Stanley
Financial Adviser
I am the resident Financial Planner with many years’ experience which means that I can help clients with their financial needs. Financial planning is all about ensuring you enjoy the future that you want. As an NFU Mutual Financial Adviser, I can help you to put the right financial plan in place to support your goals throughout life. I can provide the help you need with pensions, protection and investments to ensure the right protection is in place for your family’s future. I live locally and can meet you at a time to suit. NFU Mutual Financial Advisers are employed by NFU Mutual.
Luke Ryder
NFU County Adviser
Luke Ryder works closely with the Bromsgrove NFU Mutual agency to support the NFU Members for both the Bromsgrove and Redditch/Inkberrow agencies. Luke joined the NFU as a graduate trainee in 2009 before becoming a dairy adviser and assistant farm policy adviser for bovine TB. He decided to join the West Midlands’ NFU team in September, 2013. Luke said he would continue to do everything in his power to support and represent NFU members in Worcestershire and Warwickshire on industry issues. Commodity board responsibilities: Regional combinable crops board.
George Bostock
NFU Assistant County Adviser
As NFU Assistant County Adviser, George, supports Luke with membership work for both the Bromsgrove and Redditch/Inkberrow branches. George has vowed to make sure that sector issues are addressed and members’ voices heard. He has worked for the NFU since August 2013 in a variety of roles and on secondment in the South West region, with the animal welfare team dealing with bovine TB. Commodity board responsibilities: Regional poultry board.
Sarah Nunn
Risk Management Consultant
Sarah is able to offer support in assisting your business to manage risks and comply with current legislation, from COSHH assessments, risk assessments, employee handbooks, health and safety policies to fire risk assessments. If you would like to arrange an appointment please contact us and we can explain more and arrange a date.