Broughton in Furness

With over 15 years’ experience as an Agent for NFU Mutual, Steven has a comprehensive technical knowledge of all products and services offered. Whatever your needs, Steven specialises in face to face service for prospective or existing customers, helping him to fully understand their needs and find suitable insurance solutions.

Natalie joined the team as an Agent in 2015, coming from a background in event management, where she ran her own company. She specialised in agricultural events, as she is involved in the local community, and still continues to be the Secretary for Millom & Broughton Agricultural Show. Day to day, Natalie deals with both new and existing customers, ensuring their insurance needs are met to the highest standards possible.

Ronnie joined the team in 2012 and after fulfilling many roles within the agency, he was appointed to Agent in 2017. This has given him a wealth of experience within all roles at the agency and this in-depth insurance expertise allows him to help our customers find the right insurance solution.

Deborah joined the agency in August 2016, having worked as a Financial Specialist in Ulverston. Deborah also had a long career locally as a manager in the travel industry and brings with her a wealth of customer service experience. She deals with commercial insurance needs and looks forward to helping customers old and new. Appointments are also available if you prefer to call into the office, to speak face to face.

Michael joined the agency in May 2021 and had been working with NFU Mutual for 13 years before this. This experience within the company makes him ideally placed to deal with our commercial insurance customers. Michael offers face to face quotes and specialises in Large Commercial policies.

Robbie started working for the agency after completing his A-Levels in Business, Law and Accounting in 2017. He deals mainly with our commercial insurance customers, as well as supporting our NFU Mutual Financial Adviser Kim Warburton, with the aim to receive his own qualifications in regulated Financial Planning.

Rachel joined the team in 2016, with a background in hospitality, hailing from a local hill farming family. Although you may not deal with Rachel in person or on the phone, she is a key member of the team supporting our Agents in their daily roles.

Glen joined the insurance sector straight from school, so has a wealth of knowledge and experience from his 27 years with Swinton Insurance. He deals mostly with commercial insurance policies, but also holds motor & personal insurance licenses. Glen is also one of our Claims Handlers, available to assist you when you need us the most.

Charles joined the team in 2018. He is currently studying at University for a degree in Physics, as well as working part-time for the agency. He will be able to assist you with motor & personal insurances, as well as offering assistance with claims handling.

Tracey started working for the agency in 2019, from a background in customer services. She holds motor & personal licenses, as well as recently completing her training for our commercial package insurance. She deals with our billing system, dealing with payments, refunds and everything in between. She is also part of our in-office Claims Team.

Jamie joined the team in 2020, with over 10 years customer service experience ranging from hospitality and tourism, to sales and now insurance. She deals with both new and existing motor & personal insurance, claims handling, payments, and general queries.

Georgina came to the agency in 2020, with experience in the hospitality sector for over 10 years. She holds motor & personal licenses and is currently working towards joining the claims handling team. She is also available to assist you with general queries and payments.

Tim joined the team at the start of 2022, coming from a background in underwriting and sales. He currently holds a motor insurance license, and is able to offer assistance with payments, queries and quotes. He will be aiming to work towards his personal insurance licenses.

Oliver started working with the agency in 2021 whilst attending college, to work towards his qualification in Business Administration. He joins the team in the office four days a week, having a license for motor insurance. Oliver is available to help you with queries and quotes, as well as general enquiries.

Kim is our local NFU Mutual Financial Adviser, who joined the team in 2021. She is available to provide advice on pensions, investments, income protection and life insurance, allowing you to make the best decisions for your finances.