Phone lines closed

Call today: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Broughton in Furness

Rydal House, The Square, Broughton in Furness, LA20 6HZ

Welcome to NFU Mutual Broughton in Furness agency where we pride ourselves on offering a personal, friendly local service for home, car and business insurance as well as pensions, investments and protection.

Our friendly team operates from The Square in the centre of Broughton with adequate parking facilities. We pride ourselves on taking time with our customers and know that they appreciate having accessible staff in a local office.


NFU Mutual

Steven Brettle

Steven Brettle

Senior Agent & NFU Group Secretary

With over 12 years' experience as an agent for NFU Mutual; Steven has a comprehensive technical knowledge of all products and services offered. His work before he entered the world of insurance (working as an area manager for a global poultry producer) puts him in a good place to understand and advise on your business requirements. Whatever your needs Steven specialises in face to face service for prospective or existing customers, helping him to fully understand their needs and find suitable insurance solutions. The team is currently working between the two sites in Ulverston and Broughton and is comprised of 12 staff across the two sites. They have dedicated specialisms and are always willing to assist with all your insurance requirements.

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Andrew Pye

Andrew Pye

Agent & NFU Group Secretary

Andrew became an agent in December 2011. His experience over the years includes running his own farm, various agricultural related occupations and gaining a Nuffield scholarship; which took him to farms as far away as New Zealand and Canada with a view to understanding different ways of running a business. This experience enabled him to offer his services as a business consultant. Andrews’ skills best suit him to networking and being out on the road meeting new clients and popping in to check on existing customers.

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Natalie Dennison

Natalie Edmondson

Agent & Group Secretary

Natalie joined the team in January 2015 as the assistant agent within the Broughton-in-Furness office. Prior to working for NFU Mutual she ran her own event management company specialising in agricultural events. Natalie is from a farming background and is still involved in the family dairy farm in Scales. Day to day Natalie deals with existing and new customers to ensure their insurance needs are met. 

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Ronnie Neale

Ronnie Neale

Agent & NFU Group Secretary

Ronnie started in the agency in July 2012. After fulfilling multiple different roles within the office, he was appointed assistant agent in December 2017. Ronnie specialises in face to face service and due to working in different roles in the agency has a wide range of insurance expertise, which he uses to find the right insurance solution.

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Deborah Scott

Commercial Sales Adviser

Deborah joined us in August 2016, having worked as a Financial Specialist in Ulverston. Deborah also had a long career locally as a manager in the travel industry and brings with her a wealth of customer service experience. She is able to help with motor, personal and commercial insurance needs and looks forward to welcoming customers old and new. Appointments are also available if you prefer to call into the office where free parking is available.

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Theresa Kirkbride

Theresa Kirkbride

Claims Handler

Theresa started working for NFU Mutual in August 2008. She is our claims handler, dealing with a variety of claims in the office and also liaising with our regional claims department. She is also able to assist with car, tractor, commercial vehicle, home and lifestyle insurance and horse insurance, as well as commercial policies including farm. Theresa has a farming background and enjoys the variety of work that comes in to our office. Alongside product licenses she has gained a professional qualification in insurance.

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Megan Pugh

Megan Park

Customer Service Adviser

Megan joined the Broughton team in May 2008, she enjoys working in the small friendly team in the Broughton office and likes to help our customers with their insurance needs. Megan can help you with general insurance, business insurance and liaise with NFU Mutual's financial adviser, Rob Coates.

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Robbie Wallace

Motor & Personal Sales Adviser

Robbie started working in the agency in October 2017 after completing his A-levels in business, law and accounting. Robbie can help with all personal and motor insurances as well as some commercial and bespoke. Part of Robbie’s job is also to work in support of our NFU Mutual Financial Adviser, Rob Coates. Robbie is currently in the process of doing his qualifications in regulated financial planning.

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Rachel Benn

Customer Service Adviser

Rachel joined the Broughton-in-Furness office at the end of November 2016. She can assist with vehicle insurance, home insurance and business insurance. Rachel comes from a local hill farming family and has a background in hospitality. Rachel is committed to excellent customer service.

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Alice Longmire

Alice Longmire

Customer Service Adviser

Alice started at our office in July 2015. She is able to help with all aspects of insurance including vehicle, home and lifestyle, horse insurance, and all commercial policies including farm and motor trade. Alice is also a claims handler. She recently gained a professional qualification in insurance. In her spare time, Alice helps on the family farm, as well as being an active member of Lowick Young Farmers and showing her horses.

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Sarah Caine

Sarah Caine

Customer Service Adviser

Sarah started at our office in June 2012 as a customer service adviser and is able to assist with car, tractor, commercial vehicle, home, horse and commercial insurance policies. She offers a helpful approach to ensure your query is dealt with efficiently and you receive exceptional service. Sarah works part time (Monday to Wednesday) since having her daughter in 2016.

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Glen Packington

Customer Service Adviser

Glen started at our office in July 2017 as a customer service adviser. He is able to assist with car, tractor, commercial vehicle, home, horse and commercial package insurance policies. He joined the team from Swinton Insurance where he worked for 27 years.

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Charles Hamilton

Motor & Personal Sales Adviser

Charlie started at our office in March 2018. He has since joined the new business team, working to quote for new customers. He is able to assist with all motor and personal insurances. Charlie is also studying towards his A-levels in his spare time

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Tracey Southward

Customer Service Adviser

Tracey started at our office in October 2019. Tracey helps with insurance policy renewals, working to ensure that everyone receives their documents correct and on time. In the future she will be working towards her licenses in motor and personal. Tracey comes from a background of customer care. Having twin boys her spare time is taken up being a full-time mum and loving it.

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Jamie Ward-Twinney

Customer Service Adviser (trainee)

Jamie has recently joined the team in March 2020 and is in the process of training to be a Customer Service Adviser. Although she is new to the team, she has over 6 years of customer service experience, and is more than happy to help get you in touch with the right person for your query.

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Rob Coates

Rob Coates APFS

Financial Adviser

Rob joined NFU Mutual in 1997. Being local gives him a fantastic opportunity to get to know his customers and understand their individual needs. You can expect openness, honesty and integrity. Rob is able to provide advice on pensions and investments, and his aim is to put you in the driving seat, so you can make sound financial decisions.

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