Phone lines closed
Monday: 8:30 am - 8:00 pm
Tuesday: 8:30 am - 8:00 pm
Wednesday: 8:30 am - 8:00 pm
Thursday: 8:30 am - 8:00 pm
Friday: 8:30 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Bury St Edmunds
93-95 Risbygate Street, Bury St Edmunds, IP33 3AA
Monday: 8:30 am - 5:00 pm
Tuesday: 8:30 am - 5:00 pm
Wednesday: 8:30 am - 5:00 pm
Thursday: 8:30 am - 5:00 pm
Friday: 8:30 am - 5:00 pm
Saturday: Closed
Welcome to NFU Mutual Bury St Edmunds agency where we pride ourselves on offering our customers a personal and friendly service for their insurance, pension and investment requirements.
At the Bury St Edmunds office we take time to get to know our customers in order to understand their individual needs. Insurance cover can be tailored to suit the specific requirements of both our individual and business customers.
Although best known as a rural insurer, NFU Mutual’s range of products extends to investments, pensions, life assurance and risk management services.
Our team is experienced and knowledgeable and aims to provide quality NFU Mutual products at a fair price and with a first class customer service.
Areas served: Bury St Edmunds, Newmarket, Haverhill, Woolpit, Elmswell and Mildenhall, in Suffolk, and Thetford in Norfolk, as well as the surrounding areas.
NFU Mutual
Our team
David Blackwell BSc, ACII, Charted Insurance Practitioner
Senior Agent
David has been with the agency since 1998 and is a specialist in agricultural and commercial insurance. He is also a Group Secretary for the local National Farmers’ Union.
Alex Walters Dip CII
Agent
Alex became an Agent in April 2007 having been with the agency since 1999. He specialises in commercial and farming business insurance, and focuses on growing our risk management services. He is also a Group Secretary for the local National Farmers’ Union.
Lorna Santon BA (Hons), ACII, Chartered Insurance Practitioner
Agent
Lorna specialises with business insurance for commercial and farming customers, she has been with the agency since 2006 and became a partner in 2014. She also focuses on expanding the financial services side of the business.
Geoff Anthony Cert CII
Agent
Geoff joined the Bury St Edmunds agency in 2008. Since becoming a partner in 2014 he leads the new business team. Geoff specialises in commercial, farming and personal lines insurance and also acts as an introducer for financial services.
Matthew Beal BSc (Hons)
Agency Manager
Matthew joined the agency in July 2017 and oversees the running of the office including recruiting, training, coaching and developing our staff. He is also the main point of contact to arrange appointments to discuss your financial needs with NFU Mutual Financial Adviser, Gareth Evans. These include retirement, investments and protection planning. Matthew can also assist with quotes and mid-term changes for motor, personal, equine and high net worth policies and is training on commercial and farming insurance lines.
Tiffany Ransome BA (Hons) BHSAI (Reg'd)
Office Administration Manager
Tiffany is manager of the administration department, making sure the agency runs smoothly and renewal documents are posted on time. She is also involved with the NFU Group organising meetings and outings.
Sarah Smith
Sales Associate
Sarah joined the Bury St Edmunds office in 2016 and deals with new business enquiries for commercial, personal, motor and equine insurance. She can also assist with arranging appointments with the Financial Adviser, Gareth Evans, and is happy to meet face-to-face and discuss your requirements.
Freya Wilson BSc (Hons)
Sales Associate
Freya joined the Bury St Edmunds office in 2018 and deals with new business enquiries for commercial, personal, motor and equine insurance. She can also assist with arranging appointments with the Financial Adviser, Gareth Evans, and is happy to meet face-to-face and discuss your requirements.
James Cason, BA (Hons), MA, Cert CII
Sales Associate
James joined the agency in November 2018 and deals with new business enquiries for motor, personal, equine, high net worth and commercial package insurance. He brings solid insurance experience and a Cert CII with him and is currently training on advanced commercial and farming lines. He can also assist with arranging appointments with the Financial Adviser, Gareth Evans, and is happy to meet face-to-face and discuss your requirements.
Yasmin Van Der Veen Dip HE (Open) Cert CII
Trainee Commercial Accounts Handler / PA
Yasmin joined in the agency in January 2017 and deals with enquiries for motor, personal, equine and high net worth insurance and is currently training on commercial and farming policies. She can assist on new quotations, help with any mid-term changes to existing policies and provides office support to our four Agents. She achieved her Cert CII in March 2019.
Luke Brame
Trainee Commercial Insurance Adviser
Luke joined the Bury St Edmunds office in spring 2019 and deals with enquiries for motor, personal and high net worth insurance. He brings with him insurance experience with NFU Mutual, is currently taking his Cert CII and is training on commercial lines. He can assist on new quotations, help with any mid-term changes to existing policies and will be providing office support for our four Agents.
Evdokia Kulmasova BA (Hons)
Business Support / Field Administrator
Eve joined the agency in November 2018 and will be providing administrative, service and product support for the four Agents. She currently has her motor and personal licenses and is training on motorcycle, equine, high net worth, commercial and farming lines.
Shelley Wells
Business Support
Shelley joined the agency in June 2019 and will be providing administrative, service and product support for the four Agents. Shelley was with the agency a number of years ago in a customer service capacity and brings significant commercial insurance experience with her and is currently training on her licences.
Jack Marcham
Customer Services / Insurance Adviser
Jack joined us through the apprentice scheme in December 2013 and can deal with any motor and personal insurance queries. He can assist on new quotations and also help with any mid-term changes to an existing policy.
Matthew Pirie
Customer Services / Insurance Adviser
Matt deals with motor, personal and equine insurance queries and is currently training on commercial insurance lines. He can assist on new quotations and also help with any mid-term changes to an existing policy. He has been with the agency since January 2018.
Isaac Broom
Customer Services / Insurance Adviser
Isaac joined the agency in September 2018 and currently deals with motor insurance queries. He can assist on new quotations, help with any mid-term changes to an existing policy and is currently training on his personal and equine licenses. Isaac brings with him a solid background in insurance having previously been a Claims Handler for another insurer.
Daisie Mildenhall
Customer Services / Insurance Adviser
Daisie joined the agency in November 2018 and currently deals with motor, personal, equine and high net worth insurance queries. She is in training on commercial licenses and provides customer service support to our existing client base, both dealing with new quotations and mid-term changes.
Carol Colman
Claims Handler
Carol has been with the agency since 2011 and assists customers making insurance claims, provides admin support and handles claims.
Lillie Rolls
Trainee Claims Handler / Customer Services
Lillie joined the agency in summer 2018 and, following stints in both Customer Service and Accounts, she now assists Carol in helping handle customers’ claims. She can also deal with motor insurance queries, new quotations and any mid-term changes to an existing policy and is currently training on her motorcycle, personal and equine licenses. Lillie can also support agency accounts, take payments and deal with accounting queries.
Justine Judge
Accounts Controller
Justine joined the office in 2004. She deals with the agency accounts and can take payments and deal with any accounting queries.
Heidi Buckingham BA (Hons)
Accounts Administrator
Heidi joined the agency in summer 2018 to help manage the agency accounts and can assist with accounting queries, taking payments and all accounts administration activities.
Debbie Lancaster
Administration Assistant
Debbie helps with the insurance renewal administration and also assists the partners with their administrative tasks.
Gareth Evans DipPFS
Financial Services
Gareth is an NFU Mutual Financial Adviser who aims to provide first-class financial advice to all our clients. If you need friendly advice with regards to your life insurance, pensions or investments, Gareth will gladly come out and see you or you can also arrange to meet him within our friendly agency in the centre of Bury St Edmunds.