Friday: 8:30 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Sunday: Closed
Monday: 8:30 am - 8:00 pm
Tuesday: 8:30 am - 8:00 pm
Wednesday: 8:30 am - 8:00 pm
Bury St Edmunds
93-95 Risbygate Street, Bury St Edmunds, IP33 3AA
Visit today: 8:30 am - 5:00 pm
Friday: 8:30 am - 5:00 pm
Saturday: Closed
Sunday: Closed
Monday: 8:30 am - 5:00 pm
Tuesday: 8:30 am - 5:00 pm
Wednesday: 8:30 am - 5:00 pm
Welcome to NFU Mutual Bury St Edmunds agency where we pride ourselves on offering our customers a personal and friendly service for their insurance, pension and investment requirements.
At the Bury St Edmunds office we take time to get to know our customers in order to understand their individual needs. Insurance cover can be tailored to suit the specific requirements of both our individual and business customers.
Although best known as a rural insurer, NFU Mutual’s range of products extends to investments, pensions, life assurance and risk management services.
Our team is experienced and knowledgeable and aims to provide quality NFU Mutual products at a fair price and with a first class customer service.
Areas served: Bury St Edmunds, Newmarket, Haverhill, Woolpit, Elmswell and Mildenhall, in Suffolk, and Thetford in Norfolk, as well as the surrounding areas.
NFU Mutual
David Blackwell BSc, ACII, Charted Insurance Practitioner
Senior Agent
David has been with the agency since 1998 and is a specialist in agricultural and commercial insurance. He is also a Group Secretary for the local National Farmers’ Union.
Alex Walters Dip CII
Agent
Alex became an Agent in April 2007 having been with the agency since 1999. He specialises in commercial and farming business insurance and focuses on expanding the financial services side of the business. He is also a Group Secretary for the local National Farmers’ Union.
Lorna Santon BA (Hons), ACII, Chartered Insurance Practitioner
Agent
Lorna specialises with business insurance for commercial and farming customers, she has been with the agency since 2006 and became a partner in 2014. She also focuses on growing our NFU Mutual Risk Management Services.
Geoff Anthony Cert CII
Agent
Geoff joined the Bury St Edmunds agency in 2008. Since becoming a partner in 2014 he leads the new business team. Geoff specialises in commercial, farming and personal lines insurance and also acts as an introducer for financial services.
Matthew Beal BSc (Hons)
Agency Manager
Matthew joined the agency in July 2017 and oversees the running of the office including recruiting, training, coaching and developing our staff. He can also assist with quotes and mid-term changes for motor, personal, equine, high net worth, commercial and farming policies and arrange appointments to discuss your financial needs with our NFU Mutual Financial Adviser, David Blackman.
Tiffany Ransome BA (Hons) BHSAI (Reg'd)
Office Administration Manager
Tiffany is manager of the administration department, making sure the agency runs smoothly and renewal documents are posted on time. She is also involved with the NFU Group organising meetings and outings.
Sarah Smith
Business Development Executive
Sarah joined the Bury St Edmunds office in 2016 and deals with new business enquiries for commercial, farming, personal, motor and equine insurance. She can also assist with arranging appointments with our NFU Mutual Financial Adviser, David Blackman, and is happy to meet face-to-face and discuss your requirements.
James Cason, BA (Hons), MA, Cert CII
Sales Associate
James joined the agency in November 2018 and deals with new business enquiries for motor, personal, equine, high net worth, commercial and farming insurance. He brings solid insurance experience and a Cert CII with him and can also assist with arranging appointments with our NFU Mutual Financial Adviser, David Blackman, and is happy to meet face-to-face and discuss your requirements.
Luke Brame Cert CII
Business Support Team Leader
Luke joined the Bury St Edmunds office in spring 2019 and deals with enquiries for motor, personal, high net worth, commercial and farming insurance. He brings with him insurance experience with NFU Mutual and achieved his Cert CII in December 2019. He can assist on new quotations, help with any mid-term changes to existing policies, arranging appointments with our NFU Mutual Financial Adviser, David Blackman, and provides office support for our four Agents.
Yasmin Van Der Veen, Dip HE (Open), Cert CII
Commercial Account Handler /PA/ PA
Yasmin joined the agency in January 2017 and deals with enquiries for motor, personal, equine, high net worth, commercial and farming policies. She can assist on new quotations, help with any mid-term changes to existing policies, arranging appointments with our NFU Mutual Financial Adviser, David Blackman, and provides office support for our four Agents. She achieved her Cert CII in March 2019.
Evdokia Kulmasova BA (Hons)
Business Support / Field Administrator
Eve joined the agency in November 2018 and provides administrative, service and product support for the four Agents. She currently has her motor, personal and commercial insurance licences and is training on motorcycle, equine, high net worth, and farming lines. She can assist on new quotations and help with any mid-term changes to existing policies.
Shelley Wells Cert CII
Business Support
Shelley joined the agency in June 2019 and provides administrative, service and product support for the four Agents. Shelley was with the agency a number of years ago in a customer service capacity and brings significant commercial insurance experience with her. She currently has her motor and personal licences and is training on our other insurance lines. She can assist on new quotations and help with any mid-term changes to existing policies.
Jack Marcham
Insurance Adviser / Financial Services Co-ordinator
Jack joined us through the apprentice scheme in December 2013 and can deal with any motor, personal and high net worth insurance queries. He can assist on new quotations and also help with any mid-term changes to an existing policy and is training on his commercial insurance lines. Jack is your main point of contact for arranging appointments to discuss your financial needs with our NFU Mutual Financial Adviser, David Blackman. These include retirement, investments and protection planning.
Matthew Pirie
Customer Services / Insurance Adviser
Matt deals with motor, personal, equine and high net worth insurance queries and is currently training on commercial insurance lines. He can assist on new quotations and also help with any mid-term changes to an existing policy. He has been with the agency since January 2018.
Daisie Mildenhall
Customer Services / Insurance Adviser
Daisie joined the agency in November 2018 and currently deals with motor, personal, equine, high net worth and property owners’ insurance queries. She is in training on commercial licenses and provides customer service support to our existing client base, both dealing with new quotations and mid-term changes.
Andrei Taflan
Apprentice Customer Service Adviser
Andrei joined the Agency through the Apprentice scheme in December 2020 and is currently training on his insurance licensing, starting with his motor licenses. Alongside this he is studying for his Customer Service Practitioner level 2 Apprenticeship and will soon be able to assist our customers with new quotations and mid-term changes.
Carol Colman
Claims Handler
Carol has been with the agency since 2011 and assists customers making insurance claims, provides admin support and handles claims.
Lillie Rolls
Claims Handler
Lillie joined the agency in summer 2018 and, following stints in both Customer Service and Accounts, she now, alongside Carol, handles our customers’ claims. Lillie can also support agency accounts, take payments and deal with accounting queries.
Justine Judge
Accounts Controller
Debbie Lancaster
Administration Assistant
Lindsay Curry
Administration Assistant
David Blackman
Financial Adviser
David provides professional, holistic, financial advice on pensions, investments and inheritance tax planning as well as protection for your family. He offers a friendly face-to-face service that ensures we understand your current situation and financial objectives fully before providing you with advice and recommendations to help address your needs. If you are looking for such advice, just call the agency and ask to book an appointment.