NFU Mutual

Phone lines closed

Call today: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Diss

Diss Business Park, Hopper Way, Diss, IP22 4GT

Visit today: 8:30 am - 5:00 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 8:30 am - 5:00 pm

Welcome to the NFU Mutual Diss agency situated on the Norfolk and Suffolk border. We pride ourselves in helping new and existing customers to find insurance that suits your needs. We aim to provide efficient, friendly and professional service that is local to you.

We provide a range of insurance products for both personal and businesses, we are a local agency so you can just come into the office or we can arrange for a member of the team to come out to see you.


NFU Mutual

Joanna Johnson

Joanna Johnson

Senior Agent and NFU Group Secretary

Joanna has over 20 years’ experience working with NFU Mutual specialising in personal, agricultural, commercial and estate risks. She also works closely with NFU Mutual Financial Adviser Luke Cadby-Gledhill, to ensure our clients have access to financial planning from selected products. Together with our risk management team she looks to provide advice and guidance in health and safety matters to our customers.

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Maria Jones

Maria Jones Cert CII

Agent & NFU Group Secretary

Maria believes in providing a down to earth, friendly, consultative and professional service to all of her farming, commercial and private clients. She is able to visit you to discuss all of your general insurance needs and will work hard to identify any gaps in cover and provide a solution for the same. She joined the Diss office in January 2008 and was made a Partner and Group Secretary in 2012. She works closely with our Office Manager to ensure the team provide our clients with excellent customer service whilst meeting our operational requirements set out by the FCA. She is also involved with Diss Young Farmers, on an advisory basis, and enjoys taking part in volunteer projects locally. Outside of work she enjoys spending time with her family and has a passion for travelling, Italy being one of her favourite destinations.

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Nicola Cox

Nicola Cooper

Compliance Manager

Nicola joined the agency in April 2012 as a member of the customer services team, dealing with everyday insurance enquiries and claims. She became Office Manager in 2013 and was in charge of the general day to day running of the office. She has now changed her job role to Compliance Manager which allows her to focus her time on team training and general compliance to make sure our office is run as required by the FCA and that we are doing our upmost for our customers. When she's not at work, she loves eating lots of lovely food with her husband, going to the gym to work off the damage and all things dinosaur.

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Lucy Stowell

Client Adviser

Lucy re-joined the team in May 2019 having previously worked for the agency before this. She is licenced in motor, personal and commercial products. Her main role is to look after new and existing clients; reviewing policies to ensure the correct policy cover is in place whilst offering the best customer experience for all clients. Outside of work, she enjoys spending time with her family and friends and baking treats to share with the team in the office.

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Kerry Roberts

Client Adviser

Kerry joined the customer service team in October 2021 and she has many years experience working in a busy sales office. She enjoys helping customers, providing the best service possible and taking care of related admin tasks. Outside of work she loves watching movies, dining out with family/friends and spending time with her rescue dog Jenson.

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Ben Chilvers

Client Adviser

Ben is new to NFU Mutual Diss agency and insurance but is enjoying learning all about the different insurance types and services we offer. He is aiming to obtain licences in as many products as possible and maybe one day be able to gain his certificate of insurance qualification. In his spare time he enjoys sports, travelling and spending time with his wife and daughter.

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Julie Askew

Julie Askew

Claims Handler

Julie joined the team in April 2019 as Claims Handler. She has been working in insurance for over 35 years, previously working for insurance brokers and the last 12 years working in claims handling. In her spare time she likes to play netball and also umpire.

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Daisy Lock

Daisy Dawson

Claims Handler

Daisy joined the Diss office in May 2017 as a Client Adviser. She is now a Claims Handler dealing with home insurance claims and soon to be helping with commercial too. She enjoys being part of the team and helping out as much as she can. Outside of work, she likes to try new restaurants around the country and test her cooking abilities at home and spending time with her daughter. Fun fact – I won Come Dine With Me.

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Carla Jackson

Carla Jackson

Personal Assistant to Maria Jones

Carla began working at the office in April 2015. She provides strong administrative assistance allowing the other members of the team to get on with their jobs and do what they do best. She is also one of the offices life qualifiers, filling the diary of Luke Cadby-Gledhill, our NFU Mutual Financial Adviser. In her spare time she likes cooking, eating what she has cooked and then going to the gym to undo the damage. She also has a Springer Spaniel, Darcy who she adores and enjoy many a long walk with.

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Emi Hadingham

Personal Assistant to Joanna Johnson

Emi joined the Diss team in November 2017, as an Admin Assistant. Since then she has begun the role as Personal Assistant for Joanna Johnson. She works closely with Joanna supporting her with the day to day tasks in the office and learning lots about the services we offer to new and existing customers. In her free time she enjoys box sets, accompanied by many cups of tea.

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Jade Burridge

Administrator

Jade joined the Diss Agency in 2021, coming into admin was something she'd always wanted to do so this is the perfect job for her. She generally helps with the day to day running of the office and will soon be taking over the accountancy side of things. Aside from work, she spends her spare time with her family. She loves all things music and if in her car the music will be full volume and she'll be singing at the top of her lungs (whether she sounds good or not!)

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Luke Cadby Gledhill

Luke Cadby-Gledhill

Financial Adviser

Luke is our NFU Mutual Financial Adviser. He will be delighted to visit you and offers expert advice on many aspects of financial planning including protection, pensions, investments and Inheritance Tax planning. He provides holistic financial planning helping people to achieve their personal aims and objectives. Every recommendation is tailored to your individual needs and circumstances. In his spare time Luke enjoys going to the gym and watching rugby.

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