Call today: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Diss

Diss Business Park, Hopper Way, Diss, IP22 4GT

Welcome to the NFU Mutual Diss agency situated on the Norfolk and Suffolk border. We pride ourselves in helping new and existing customers to find insurance that suits your needs. We aim to provide efficient, friendly and professional service that is local to you.

We provide a range of insurance products for both personal and businesses, we are a local agency so you can just come into the office or we can arrange for a member of the team to come out to see you.


NFU Mutual

Joanna Johnson

Joanna Johnson

Senior Agent and NFU Group Secretary

I have over 20 years’ experience with NFU Mutual specialising in personal, agricultural, commercial and estate risks. I also work closely with NFU Mutual Financial Adviser Luke Cadby-Gledhill, to ensure our clients have access to financial planning from selected products. Together with our risk management team we look to provide advice and guidance in health and safety matters to our customers.

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Maria Jones

Maria Jones Cert CII

Agent & NFU Group Secretary

I believe in providing a down to earth, friendly, consultative and professional service to all of my farming, commercial and private clients. I am able to visit you to discuss all of your general insurance needs and will work hard to identify any gaps in cover and provide a solution for the same. I joined the Diss office in January 2008 and was made a Partner and Group Secretary in 2012. I work closely with our Office Manager to ensure the team provide our clients with excellent customer service whilst meeting our operational requirements set out by the FCA. I am involved with Diss Young Farmers, on an advisory basis, and enjoy taking part in volunteer projects locally. Outside of work I enjoy spending time with my family and have a passion for travelling with Italy being one of my favourite destinations.

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Catriona Harvey branch photo

Catriona Harvey

Office Manager

I joined the team in August 2017 and oversee the day to day running of our office. I work closely with the customer service team and the claims team as well as our Compliance Manager, ensuring that everyone is happy and all our customers’ needs are met. I am proud to manage such a dynamic team and believe that NFU Mutual ethics and principals are applied to every customer we speak to. Outside of work, I love spending time with my small family, our dog and friends and going on holidays.

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Nicola Cox

Nicola Cooper

Compliance Manager

I joined the agency in April 2012 as a member of the customer services team, dealing with everyday insurance enquiries and claims. I became Office Manager in 2013 and was in charge of the general day to day running of the office. I have now changed my job role to Compliance Manager which allows me to focus my time on team training and general compliance to make sure our office is run as required by the FCA and that we are doing our upmost best for our customers. When I’m not at work, I love eating lots of lovely food with my husband, going to the gym to work off the damage and all things dinosaur.

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Liz Coleman

Liz Coleman

Senior Client Adviser

I have worked at the office for many years and worked with various Agents throughout the years. I deal with the accounts and making sure that premiums are collected and answering clients' questions, making amendments on existing policies and deal with new quotations you may require. I am also able to discuss motor, personal and business policies with our customers. In my spare time, I enjoy going to the cinema and spending time with my family.

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Daisy Lock

Daisy Dawson

Client Adviser & Claims Handler

I joined the Diss office in May 2017 as a Client Adviser. I can offer support for motor and personal policy holders and also deal with any personal claims which come into the office. I enjoy being part of the team and helping out as much as I can. Outside of work, I like to try new restaurants around the country and test my cooking abilities at home and enjoy spending time with my daughter.

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Lucy Kemp branch photo

Lucy Kemp

Client Adviser

I re-joined the Diss office in May 2019 after a 6 year break, previously I worked with the agency from October 2000 to July 2016. I provide administration assistance to my colleagues in the office, including a variety of tasks. I come from a farming background and enjoy the outdoors.

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Lucy Stowell

Client Adviser

I joined the team in May 2019 having previously worked for the agency before this. I am licenced in all motor and personal lines and will soon be licenced in commercial policies. My main role is to look after existing clients and review their policies to ensure they are covered correctly whilst offering the best customer experience for all clients. Outside of work, I am involved heavily in Young Farmers and enjoy spending time with my family and friends.

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Daisy Coomber

Daisy Coomber

Client Adviser

I joined the team in November 2019. In my day-to-day I provide admin assistance to everyone in the office whilst I am also working towards my product licences. I am looking forward to working alongside my colleagues to provide the best customer service for all our customers. In my spare time I enjoy spending time with my family and friends, I also enjoy exploring different zoos around the country.

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Caroline Coe

Caroline Coe

Client Adviser

I joined the team in November 2019 and am the newest member of the office. I am looking forward to gaining my product licences in order to provide our customers with the best possible service. When I’m not at work I enjoy being outdoors and riding my horse Carlos, or spending time with friends and family.

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Julie Askew

Julie Askew

Claims Handler

I joined the team in April 2019 as Claims Handler. I have been working in insurance for over 35 years, previously working for insurance brokers and the last 12 years working in claims handling. In my spare time I like to play netball and also umpire.

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Carla Jackson

Carla Jackson

Personal Assistant to Maria Jones

I began working at the office in April 2015. I provide strong administrative assistance allowing the other members of the team to get on with their jobs and do what they do best. I am also one of the offices life qualifiers, filling the diary of Luke Cadby-Gledhill, our NFU Mutual Financial Adviser. In my spare time I like cooking, eating what I have cooked and then going to the gym to undo the damage. I also have a Springer Spaniel, Darcy who I adore and enjoy many a long walk with.

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Emi Hadingham

Personal Assistant to Joanna Johnson

I joined the Diss team in November 2017, as an Admin Assistant. Since then I have begun the role as Personal Assistant for Joanna Johnson. I work closely with Joanna supporting her with the day to day tasks in the office and learning lots about the services we offer to new and existing customers. In my free time I enjoy box sets, accompanied by many cups of tea!

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Beth Delaney

Beth Delaney

Admin Assistant

I joined the team in September 2019 as an Admin Assistant. On a day-to-day basis I sort and check through renewals, put together client files and organise the post. Outside of work, I am a photographer and spend most of my time chasing after my little family.

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Luke Cadby Gledhill

Luke Cadby-Gledhill

Financial Adviser

Luke is our NFU Mutual Financial Adviser. He will be delighted to visit you and offers expert advice on aspects of financial planning (protection, pensions, savings/investments and Inheritance Tax planning). He provides holistic financial planning helping people to achieve their personal aims and objectives. Every recommendation is tailored to your individual needs and circumstances. In his spare time Luke enjoys going to the gym and watching rugby.

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