Phone lines closed

Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm


Diss Business Park, Hopper Way, Diss, IP22 4GT

Visit today: 8:30 am - 5:00 pm

Friday: 8:30 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 5:00 pm

Wednesday: 8:30 am - 5:00 pm

Welcome to the NFU Mutual Diss agency situated on the Norfolk and Suffolk border. We pride ourselves in helping new and existing customers to find insurance that suits your needs. We aim to provide efficient, friendly and professional service that is local to you.

We provide a range of insurance products for both personal and businesses, we are a local agency so you can just come into the office or we can arrange for a member of the team to come out to see you.

NFU Mutual

Joanna Johnson

Joanna Johnson

Senior Agent and NFU Group Secretary

I have over 20 years’ experience working with NFU Mutual specialising in personal, agricultural, commercial and estate risks. I also work closely with NFU Mutual Financial Adviser Luke Cadby-Gledhill, to ensure our clients have access to financial planning from selected products. Together with our risk management team we look to provide advice and guidance in health and safety matters to our customers.

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Maria Jones

Maria Jones Cert CII

Agent & NFU Group Secretary

I believe in providing a down to earth, friendly, consultative and professional service to all of my farming, commercial and private clients. I am able to visit you to discuss all of your general insurance needs and will work hard to identify any gaps in cover and provide a solution for the same. I joined the Diss office in January 2008 and was made a Partner and Group Secretary in 2012. I work closely with our Office Manager to ensure the team provide our clients with excellent customer service whilst meeting our operational requirements set out by the FCA. I am involved with Diss Young Farmers, on an advisory basis, and enjoy taking part in volunteer projects locally. Outside of work I enjoy spending time with my family and have a passion for travelling with Italy being one of my favourite destinations.

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Nicola Cox

Nicola Cooper

Compliance Manager

I joined the agency in April 2012 as a member of the customer services team, dealing with everyday insurance enquiries and claims. I became Office Manager in 2013 and was in charge of the general day to day running of the office. I have now changed my job role to Compliance Manager which allows me to focus my time on team training and general compliance to make sure our office is run as required by the FCA and that we are doing our upmost best for our customers. When I’m not at work, I love eating lots of lovely food with my husband, going to the gym to work off the damage and all things dinosaur.

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Lucy Stowell

Client Adviser

I re-joined the team in May 2019 having previously worked for the agency before this. I am licenced in motor, personal and commercial products. My main role is to look after new and existing clients; reviewing policies to ensure the correct policy cover is in place whilst offering the best customer experience for all clients. Outside of work, I enjoy spending time with my family and friends and baking treats to share with the team in the office.

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Julie Askew

Julie Askew

Claims Handler

I joined the team in April 2019 as Claims Handler. I have been working in insurance for over 35 years, previously working for insurance brokers and the last 12 years working in claims handling. In my spare time I like to play netball and also umpire.

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Daisy Lock

Daisy Dawson

Claims Handler

I joined the Diss office in May 2017 as a Client Adviser. I am now a Claims Handler dealing with home insurance claims and soon to be helping with commercial too. I enjoy being part of the team and helping out as much as I can. Outside of work, I like to try new restaurants around the country and test my cooking abilities at home and enjoy spending time with my daughter. Fun fact – I won Come Dine With Me!

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Carla Jackson

Carla Jackson

Personal Assistant to Maria Jones

I began working at the office in April 2015. I provide strong administrative assistance allowing the other members of the team to get on with their jobs and do what they do best. I am also one of the offices life qualifiers, filling the diary of Luke Cadby-Gledhill, our NFU Mutual Financial Adviser. In my spare time I like cooking, eating what I have cooked and then going to the gym to undo the damage. I also have a Springer Spaniel, Darcy who I adore and enjoy many a long walk with.

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Emi Hadingham

Personal Assistant to Joanna Johnson

I joined the Diss team in November 2017, as an Admin Assistant. Since then I have begun the role as Personal Assistant for Joanna Johnson. I work closely with Joanna supporting her with the day to day tasks in the office and learning lots about the services we offer to new and existing customers. In my free time I enjoy box sets, accompanied by many cups of tea!

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Jade Burridge


I joined the Diss Agency in 2021, coming into admin was something I’ve always wanted to do so this is the perfect job for me! I generally help with the day to day running of the office and will soon be taking over the accountancy side of things. Aside from work I spend my spare time with my family. I love all things music and if I am in my car the music will be full volume and I will by singing at the top of my lungs (whether I sound good or not!)

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Luke Cadby Gledhill

Luke Cadby-Gledhill

Financial Adviser

Luke is our NFU Mutual Financial Adviser. He will be delighted to visit you and offers expert advice on many aspects of financial planning including protection, pensions, investments and Inheritance Tax planning. He provides holistic financial planning helping people to achieve their personal aims and objectives. Every recommendation is tailored to your individual needs and circumstances. In his spare time Luke enjoys going to the gym and watching rugby.

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David Hunt

Sales Executive

David joined the business in October 2021. He has worked in various areas of the insurance industry for over 20 years including motor, household, high value and commercial.  David deals with all aspects of motor and personal insurance. He loves the outdoor life and hopes to be able to incorporate that in his role working with NFU Mutual. He can also refer customers to our NFU Mutual Financial Adviser to help ensure their needs are met through NFU Mutual financial planning services, including investments, pensions and protection products.


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