Halwill

Simon Whattler

Senior Agent

Over 18 years as Senior Agent for NFU Mutual's office at Halwill Junction. Simon has a wealth of industry knowledge to provide new and existing customers with tailor made insurance solutions whatever their business type. He has a strong sense of responsibility towards the branch's clients and the staff in the office and works alongside agents Mark Ley & Kerry Oates to create a successful business model and a great place to work.

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Mark Ley

Agent

An NFU Mutual agent, since July 2004, Mark has a broad range of business insurance knowledge and specialises in farm and country estate clients. His earthy Devon farming base has given him an excellent grounding to deal specifically with this sector but he is also more than able to assist in any other home, vehicle or business insurance requests that come his way.

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Kerry Oates

Agent

Kerry Oates is a local girl with a farming background and much local knowledge to her credit. She has lived and worked in the Holsworthy community all her life and is fully licensed to provide help with all NFU Mutual insurance products as well as assist the farming community. She is keen to meet and sign up new NFU members as well as provide accurate and professional assistance with the insurance needs of our existing and new customers. She looks forward to meeting you soon!

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Rachel Cleverdon

Office Manager

After more years with NFU Mutual than she would care to admit to, Rachel sees to the smooth running of the general insurance processing in the office as well as acting as our credit control manager. She oversees the training and competence of staff and ensures that everyone is fully aware of the limits of their individual licence thereby ensuring that the office remains compliant and within the rules of the FCA.

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Susan Westaway

Business Development Manager & Financial Service Coordinator

Sue likes to ensure that every client new to our office understands that they have a personal relationship with the staff in this agency. She believes passionately in NFU Mutual products and services and ensures that all our clients know about every avenue we can help them with. She leaves no stone unturned in offering every assistance and expert knowledge to our huge client base and ensures that all our sales team understand features and benefits of the products they have to offer.

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Sion Rofe

Customer Service Adviser

Sion has been with the office since September 2009 and has developed a deep understanding of all the personal products we can offer. His calm quiet manner assists clients to help their understanding of our products and services and he resolves many queries and questions every day.

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David Medland

Claims Manager

David joined the Halwill team in April 2010 after working in the insurance industry for several years as a claims negotiator. He has swiftly grasped NFU Mutual's ethos of 'customer first' and deals with claims efficiently on a daily basis. His role is to oversee all new & existing claims to ensure that they are dealt with fairly and in a timely manner.

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Emma Martin

Claims Administrator

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Sue Rolfe

Customer Service Adviser & Claims Handler

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Michelle Broad

Customer Service Adviser

Michelle has worked in the Halwill office since 2009. She has recently completed her commercial licence training and can assist with quotes for new business, mid term alterations or provide help and assistance for any relevant insurance products she is licensed to sell. Her happy friendly attitude will make your contact with her a pleasure when doing business with NFU Mutual.

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Hannah Daly

Customer Service Adviser

Since joining our team in 2015 Hannah’s quiet and efficient manner makes her a joy to deal with in the Halwill office. She has a broad knowledge of all the products she is licensed to discuss and ensures that every query is dealt with in a timely and professional way.

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Caitlin Jeffery

Customer Service Apprentice

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Sam Letchford

Financial Adviser

Sam joined NFU Mutual in November 2017 bringing with her a wide range of previous experience from 20 years in the financial services industry. She is proud to be able to provide face to face financial service advice to help individuals, families and all types of businesses including our farming customers. Sam is able to visit you to discuss your individual situation and offer expert advice on aspects of financial planning. If you would like to receive financial advice, please contact us and we will arrange an appointment with Sam for you.

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