Halwill

Over 18 years as Senior Agent for NFU Mutual's office at Halwill Junction. Simon has a wealth of industry knowledge to provide new and existing customers with tailor made insurance solutions whatever their business type. He has a strong sense of responsibility towards the agency's clients and the staff in the office and works alongside Agents Mark Ley & Kerry Oates to create a successful business model and a great place to work.

An NFU Mutual agent, since July 2004, Mark has a broad range of business insurance knowledge and specialises in farm and country estate clients. His earthy Devon farming base has given him an excellent grounding to deal specifically with this sector but he is also more than able to assist in any other home, vehicle or business insurance requests that come his way.

After more years with the agency than she would care to admit to, Rachel sees to the smooth running of the general insurance processing in the office as well as acting as our credit control manager. She oversees the training and competence of staff and ensures that everyone is fully aware of the limits of their individual licence thereby ensuring that the office remains compliant and within the rules of the FCA.

Sue likes to ensure that every client new to our office understands that they have a personal relationship with the staff in this agency. She believes passionately in NFU Mutual products and services and ensures that all our clients know about every avenue we can help them with. She leaves no stone unturned in offering every assistance and expert knowledge to our huge client base and ensures that all our sales team understand features and benefits of the products they have to offer.

David joined the Halwill team in April 2010 after working in the insurance industry for several years as a claims negotiator. His role is to oversee all new and existing claims to ensure that they are dealt with in a fair and timely manner. He also takes a lead on governance and control ensuring that the office remains knowledgeable and compliant at all times. He strongly believes in NFU Mutual's ethos of 'customer first' and is always on hand to assist customers when the need for a claim arises.

Emma joined the Halwill agency in November 2018 as a claims assistant to help manage the large number of claims we deal with ‘in house’ on a daily basis. She quickly got to grips with the NFU Mutual ethos of settling claims as quickly and fairly as possible and is now an integral part of that department.  She also helps out in other areas when required and her knowledge is growing daily.

Sue joined the Halwill Agency in January 2018 having served a long and illustrious career in two other agencies around the country. Having now settled in Devon she brings a wealth of experience and knowledge of NFU Mutual products and enjoys the day to day contact with clients.  Sue can deal with all areas of the business from car & home insurances, to commercial policies and will find out the answer to your query if it’s not immediately obvious. She has a happy friendly phone manner and is looking forward to hearing from you.

Michelle has worked in the Halwill office since 2009. She has recently completed her commercial licence training and can assist with quotes for new business, mid term alterations or provide help and assistance for any relevant insurance products she is licensed to sell. Her happy friendly attitude will make your contact with her a pleasure when doing business with NFU Mutual.

Since joining our team in 2015 Hannah’s quiet and efficient manner makes her a joy to deal with in the Halwill office. She has a broad knowledge of all the products she is licensed to discuss and ensures that every query is dealt with in a timely and professional way.

Caitlin joined the Halwill Agency in February 2018, as our first apprentice, and quickly gained a reputation for first class customer service with a bright, happy ‘can do’ attitude to everything that comes across her desk. She has a very friendly attitude on the phone and leaves clients feeling cared for and appreciated.  She has since become a full-time member of the office team and has recently gained her commercial licences so she will be able to deal with everything from home and motor to equine and commercial and help our clients to sort their insurance requirements with a happy smile and bright outlook.

Sam joined NFU Mutual in November 2017 bringing with her a wide range of previous experience from 20 years in the financial services industry. She is proud to be able to provide face to face financial service advice to help individuals, families and all types of businesses including our farming customers. Sam is able to visit you to discuss your individual situation and offer expert advice on aspects of financial planning. If you would like to receive financial advice, please contact us and we will arrange an appointment with Sam for you.

Tracey has worked at NFU Mutual Halwill for many years and, after a short break away,  has returned to the office full time to continue putting her excellent administration skills to good use. She maintains a close watch on the renewal documents that are sent to our clients and ensures everything goes on time to comply with regulatory requirements. She brings a wealth of admin knowledge to the team and works tirelessly on behalf of our clients to ensure they get the best deal possible at renewal of their policies.