Phone lines closed
Friday: 9:00 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Sunday: Closed
Monday: 9:00 am - 8:00 pm
Tuesday: 9:00 am - 8:00 pm
Wednesday: 9:00 am - 8:00 pm
Hemel Hempstead
Boxted Farm, Berkhamsted Road, Hemel Hempstead, HP1 2SG
Visit today: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: Closed
Sunday: Closed
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Welcome to NFU Mutual Hemel Hempstead agency where we pride ourselves on putting our customers at the forefront of everything we do. We have been based in Hemel Hempstead for over 12 years, and reside in a converted barn between Hemel Hempstead and Berkhamsted and you are welcome to come and visit us at any of our offices where our experienced team will be pleased to assist you. However, we recognise you have busy lives so we are happy to visit you at your home or business. This is all part of the personal approach you will experience when dealing with our team. By getting to know you, we are able to provide tailored advice to ensure you are adequately protected. We endeavour to give our clients peace of mind, and look to review your insurance requirements annually to ensure your cover continues to be relevant to your needs. We pride ourselves on our professional, friendly and personal approach and have a number of areas of expertise. These include the following;
1. Personal insurance: We offer a range of home insurance solutions such as building and contents cover and have a more tailored bespoke home insurance proposition for clients with higher value properties and high levels of contents (including antiques, art, jewellery and wider collectibles). In addition we also have a suite of motor products including private car, commercial vehicle and tractor.
2. Business insurance: We offer insurance and risk management advice for small, medium and larger corporate clients and our cover is extensive to meet our clients needs. This includes areas such as liability, property, business interruption, directors & officers' insurance and cyber. We cover most types of business but specialise in farming, food & drink, retail, wholesale, estates, hospitality and office-based businesses.
3. Financial planning: We have an experienced Financial Adviser who has worked in the industry for 25 years and our financial planning service enables our personal and business customers to plan for the future providing peace of mind to business partners and loved ones.
Due to our strong affinity with the countryside, we have recently entered into a partnership with the Chiltern Society as both organisations are closely connected with the good work which takes place in the local community. In recognition of the partnership, NFU Mutual Hemel Hempstead clients can benefit from a 25% saving when becoming Chiltern Society members. Discover why we’re the perfect partners here.
NFU Mutual
Our team
Tony Fields
Senior Partner
I joined the Hemel Hempstead agency in 2018, in partnership with Ian Crickmay. Having worked in insurance/financial services for over 16 years I have always admired the strong values that NFU Mutual stand for, so when the opportunity came up I was delighted to join the business. We have an experienced team in Hemel Hempstead who are passionate about providing a personal service for our clients and we enjoy being actively engaged in the local community. Outside of work I enjoy spending time with my wife and 2 boys, as well as doing charity work, trekking and when I get time competing in the odd triathlon!
Ian Crickmay
Partner
I come from a local farming family and did a HND in Rural Resource Management at Seale Hayne College, part of Plymouth University. After working on various farms including arable, livestock, dairy and vegetables and a harvest in Western Australia. I joined NFU Mutual in 2001 and became a Partner in the Hemel Hempstead agency and Group Secretary for the National Farmers Union in 2010. I provide advice to our farming and commercial customers and enjoy developing long standing relationships. Outside of work I enjoy drinking real ale, playing squash, skiing, cycling and spending time with my family. In my free time I like watching Saracens and relaxing on the Norfolk coast.
Jayne Garnham
Operations Manager
I joined NFU Mutual in February 2019 as the Operations Manager after gaining 24 years’ experience in the insurance sector in similar roles. I am committed to ensuring both myself and the team provide an outstanding service to our customers to fulfil their needs and share the NFU Mutual values within our local community. In my spare time, I enjoy travelling and socialising with friends and family.
Dawn Lancaster
Commercial Account Handler
I have worked for various agencies of NFU Mutual since 2001, joining the Hemel Hempstead office in 2010. I am a member of the local Chartered Insurance Institute and have completed CII Certificate of Insurance qualification. I specialise in commercial insurance and can assist both new and existing customers. In my spare time I enjoy travelling and socialising with friends. Originally from Suffolk, I try to return as much as possible to see family.
Chloe Wildridge
Commercial Account Handler
I have worked at NFU Mutual since 2014 and joined the Hemel Hempstead team in June 2019 as a Commercial Account Handler. I enjoy helping our existing commercial customers with all sorts of queries to ensure that their insurance cover remains appropriate for their needs. Outside of work I enjoy going to the gym and spending time with family and friends.
Anjie Wilmerson
Customer Service Adviser
I have worked in the customer service sector for over 30 years and specifically in insurance, with the same NFU Mutual agency, for over 18 years. I started working at the small Bovingdon agency of NFU Mutual in 2000 and then moved across to Hemel Hempstead over 10 years ago. I enjoy developing a close relationship with our customers and helping people. It’s always nice to get positive feedback about the personal service we provide as that is what NFU Mutual is all about!
Joe Hodges
Customer Service Adviser
I joined NFU Mutual's team here in Hemel Hempstead at the end of 2018, as a Customer Service Adviser, after completing my A Level exams in the summer. Having grown up riding horses and spending a lot of time on a farm, I am extremely enthusiastic to be working for an insurance company which has such close ties with the farming community as well as personal relationships with its clients. I look forward to working closely with our customers, providing outstanding customer service, as well as developing a career in the insurance industry.
Chris Wilcox
Sales Associate
I joined the Hemel Hempstead team in October 2018 as a Sales Associate. My role is centred around the business insurance side of the company, creating, developing and maintaining relationships with companies. We are an insurance company who offer a very personal approach. Rather than being a generalist we specialise in a small number of sectors including wholesale, retail, food, drink and hospitality. Whilst we are an insurance company we aim to really get to know our customers and look at ways that we can help and mitigate risk, based on our expertise in the sector.
Sam Bowrey
Sales Associate
Growing up in the West Country, NFU Mutual had a big impact supporting my local community and now I want to make the same impact where I live, in Tring and the surrounding areas. From small artisan producers and boutique hoteliers, to large scale food and drink manufacturers and property professionals, I utilise my sector expertise and local knowledge to ensure NFU Mutual's commercial products meet your individual needs. This may be through our specialist commercial insurance policies, range of financial services or via our risk management solutions.
Zoe Coleman
Partners Assistant
I started working for NFU Mutual in Wells, Somerset in 1996 then transferred to the Hemel Hempstead office in 2000. I have covered many different roles in my time at NFU Mutual and my role now is to assist the Partners in general administrative duties. When the office is short staffed, I can also make amendments and help with queries on existing policies. I also cover some accounts when our Accounts Handler is on holiday. In my spare time I enjoy spending time with my family and participating in kickboxing and cycling.
Debra Blake
Claims Administrator
I have worked at NFU Mutual offices first in Bovingdon and then Hemel Hempstead since 1999, assisting clients with all types of claims and also handling credit control, renewal documentation and customer account queries.
Julie Groves
Financial Services Co-ordinator
I work alongside Stuart Burns, NFU Mutual Financial Adviser to introduce the services Stuart and our telephone advisers can provide. So, whether you are looking to make your savings work harder, protect the lifestyle of your family or plan for your retirement, please give me a call. In my spare time, I enjoy road running with a local running club and have ran a number of marathons for a local charity. I also love spending time with my partner and our two sons.
Stuart Burns
Financial Adviser
I have worked in the financial services industry for nearly 25 years providing financial advice to my customers in the areas of investments, pensions, protection and inheritance tax planning.
I can meet with you to discuss and explore your current situation while also understanding your future plans and aspirations so that I am able to provide you with recommendations that meet your objectives and needs. Our Financial Planning service will give you the opportunity to plan for you and your family’s future security, providing you with confidence and most importantly, peace of mind. Outside of work, I am a father of three boys who keep me busy with fishing, sailing and long walks with our dog.