Hereford

Sonia has been Agent in Hereford since 2011, and is able to assist with all enquiries regarding all the insurance products that NFU Mutual offer, but she specialises in dealing with our agricultural and commercial clients. She has a BA Hons degree and comes from a farming background. Sonia is also an NFU group secretary.

Sarah has been an Agent with the Hereford agency since 2011, having previously worked for the agency in customer services. She is also an Agency NFU Group Secretary to assist our farming members and grew up locally on a poultry and pig farm. She is here to help business and individuals with their insurance requirements, reviewing policies regularly and ensuring they have the right cover for their needs.

Jill joined the agency in 2019 after a 25 year career in retail banking and most recently 4 years working with a local Berry Grower in Herefordshire. Responsible for the day-to-day running of the office as well as supporting our customers and Agents as needed. Love anything with a song.

Lil has a wealth of insurance experience and specialises in taking on new private clients and commercial customers within the hospitality, wholesale, manufacturing or retail sectors, developing tailored insurance solutions to suit their individual needs.  Lil works with her clients developing a holistic view on their insurance, protection requirements including health and safety along with introducing our financial advisers to discuss pensions, investments, ISAs and protection policies.  Outside of work Lil takes great enjoyment in spending time outside, this could be camping with her two children or walking with her two dogs (a miniature dachshund and a collie). As the winter comes Lil enjoys curling up with a good book in front of the wood burner.

Mark’s role is to manage a number of our commercial accounts, carrying out renewal reviews and advise on customers’ policies to suit their individual needs. Mark enjoys getting to know our customers and their businesses ensuring our products including protection requirements, including health and safety and financial services meet their individual requirements. Mark's role also involves working closely with our financial advisers to arrange client meetings and co-ordinate all of the financial services activities within the office. Outside of work Mark enjoys watching most sports and spending time with his family.

Rachel’s role is to manage a number of our commercial accounts and to look after our private clients. Rachel prides herself on giving a tailored personal service to her clients. She can also book clients in to see one of our financial advisers to discuss pensions, investments, ISAs and protection products. Outside of work she likes to spend time outdoors and can often be found on the Malvern Hills near where she lives walking with her husband and spaniel, Lola.

Catherine joined the Hereford team in August 2021.  She is currently working through her licenses, to enable her to carry out her role of Commercial Account Handler. Having been brought up on a mixed farm and after gaining her degree at Harper Adams, Catherine has spent the majority of her previous commercial experience within the Agricultural sector and hopes that this knowledge will enable her to assist our farming customers to the best of her ability. When she’s not working, Catherine enjoys spending time with her four boys, and also likes to get involved with farming whenever she can.

Mike joined the agency in 2021 as a commercial account handler having previously worked locally in banking and property management.  Mike is working towards his licenses to assist with motor, personal and commercial insurances. Outside the office he enjoys playing and watching most sports and socialising with friends and family.

Kiki’s role is to deal with motor and personal enquiries from incoming queries; quotations amendments to reviewing policies. Kiki can also book clients in to see one of our financial advisers to discuss pensions, investments, ISAs and protection products. In her spare time Kiki enjoys socialising and spending time with her family.

Mia joined the agency in March 2021 and has recently completed the required training to provide quotations and make changes to all motor and personal policies, along with introducing clients to our financial advisers. Outside of work she enjoys exploring new places and spending time with her family, including her rescue dog, Sky.

As the specialist in-house Claims Handler in the Hereford agency, Donna's role is to make the claims experience for our clients as smooth and stress-free as possible. Should the unfortunate occur, be rest-assured that she will be efficient and re-assuring throughout the process so you can get back to normal as quickly as possible. She is also licensed in motor, home, and lifestyle covers. In her spare time she enjoys running, reading and spending days out with family.

Rebekah joined the office in 2018 and her role is to assist the Agents with their renewal review meeting preparations and to coordinate any subsequent amendments to cover as required. Rebekah is also responsible for the management of our renewal administration within the agency and handles all of our documentation ensuring these are sent out to clients in a timely manner. Rebekah is renowned for the efficient, personal and professional service that she provides to our customers and introductions to our financial advisers. 

Nicola Martin, an NFU Mutual Financial Adviser will be delighted to visit you and offer expert advice on aspects of financial planning, whether you're interested in investments or pensions for yourself or your business.

Elliott joined the office in September 2021 as an apprentice after studying at Chester University.  Elliott is currently training in renewal management working with Rebekah handling all documentation within the agency ensuring these are sent out to clients in a timely manner. In his spare time Elliott enjoys socialising and spending time in the fresh air on his bike.

Porridge is the latest addition to the Hereford agency and accompanies Sarah on her visits to clients. When she’s not out and about you’ll find Porridge playing with her toys in the office. In her spare time Porridge enjoys digging up plants and chewing furniture.

Our team has many years' of combined experience. The benefits to the customer are quite obvious. With rare exception, customers' individual situations are known personally and a direct empathy exists and continues. It is all very straightforward really - we treat customers as we would want to be treated ourselves. All staff are qualified by examinations. We look forward to helping you. Contact us now.

For your convenience, our 01786 446585 phone number continues to be answered by our customer support centre colleagues in Glasgow from 5pm - 8pm weekdays and 9.30am - 12.30pm on Saturdays. They also provide cover on most Bank Holidays. They can take payments, provide quotations or process mid-term adjustments on motor, home, caravan, travel, horse and rider or horsebox insurances. For data protection purposes they will only be able to deal with the policyholder or an authorised person noted on the policy.