Hereford

I have been Agent in Hereford since 2011, and I am able to assist with all enquiries regarding all the insurance products that NFU Mutual offer, but I specialise in dealing with our agricultural and commercial clients. I have a BA Hons degree and come from a farming background. I am also an NFU group secretary.

I have been an Agent with the Hereford agency since 2011, having previously worked for the agency in customer services. I am also a Agency NFU Group Secretary to assist our farming members and grew up locally on a poultry and pig farm. I am here to help business and individuals with their insurance requirements, reviewing policies regularly and ensuring they have the right cover for their needs.

I joined the agency in 2019 after a 25 year career in retail banking and most recently 4 years working with a local Berry Grower in Herefordshire. Responsible for the day-to-day running of the office as well as supporting our customers and Agents as needed. Love anything with a song.

Lil has been a member of the team here since January 2017. She has progressed through the various roles and is able to assist with all of the insurances NFU Mutual can offer.  Lil is currently working towards her certificate in insurance to continue to provide the best service to our customers. Outside of work Lil takes great enjoyment by spending time outside, this could be camping with her two children or walking with her two dogs (a miniature dachshund and a collie). As the winter comes Lil enjoys curling up with a good book in front of the wood burner.

I started working with NFU Mutual in 2012. I am fully qualified in my role as a Commercial Account Handler. I have a diploma in insurance and continue to expand my insurance knowledge to support our customers. As well as all types of insurance I also coordinate  customer enquiries relating to NFU Mutual pension, investments and protection services working alongside our local NFU Mutual Financial Adviser Nicola Martin. Outside of work I enjoy watching most sports and spending time with my family.

I joined the Hereford agency in April 2019 having previously worked for two and a half years at the Gloucester agency. I am licensed to help you with motor, personal and commercial insurances and specialise in bespoke and commercial renewals.
Outside of work I like to spend time outdoors and can often be found on the Malvern Hills near where I live walking with my husband and spaniel, Lola.

Catherine joined the Hereford team in August 2021.  She is currently working through her licenses, to enable her to carry out her role of Commercial Account Handler. Having been brought up on a mixed farm and after gaining her degree at Harper Adams, Catherine has spent the majority of her previous commercial experience within the Agricultural sector and hopes that this knowledge will enable her to assist our farming customers to the best of her ability. When she’s not working, Catherine enjoys spending time with her four boys, and also likes to get involved with farming whenever she can.

Mike joined the agency in 2021 as a commercial account handler having previously worked locally in banking and property management.  Mike is working towards his licenses to assist with motor, personal and commercial insurances. Outside the office he enjoys playing and watching most sports and socialising with friends and family.

I joined the agency in September 2018 as a Customer Service Adviser. I am able to assist you with your NFU Mutual motor and personal insurances. I previously worked in Lloyds Bank for 16 years. In my spare time I enjoy socialising and spending time with my family.

I joined NFU Mutual Hereford agency in March 2021 as a Customer Service Adviser. I am currently working towards my motor and personal licences in which I will be happy to assist both new and existing customers in the near future. Outside of work I enjoy exploring new places and spending time with my family, including our rescue dog, Sky.

I joined the agency in June 2018 and I handle all the incoming claims for our customers. Claims are handled between the local agency, regional office and our head office to ensure that members have a positive experience. We aim to settle claims quickly so our members can get back to normal as soon as possible. In my spare time I enjoy taking part in gym classes, visiting the cinema and spending days out with my family.

I come from a Swiss farming family and have studied and worked in various sectors of the insurance industry for 10 years. I started working for the Hereford agency in 2015 and deal with renewal documentations prior to sending them to customers. I also handle telephone enquiries and assist customers with their insurance needs.

I joined the agency in April 2018 as an Administrative Assistant to Sonia and Sarah, working with them to arrange customer appointments and organising day trips for our members. I also assist in sending renewal documentation to customers and any other administration that may be required in the office.

Originally from Yorkshire, I joined the agency in October 2017. I have worked in the insurance industry since 2000. I am Cert CII Qualified and licensed to assist on all motor, home and package insurances. I am continually working to develop my industry knowledge and I strive to provide helpful advice and efficient service at all times. Outside of work I enjoy spending time with my family, including our two lively Labradors.

Nicola Martin, an NFU Mutual Financial Adviser will be delighted to visit you and offer expert advice on aspects of financial planning, whether you're interested in investments or pensions for yourself or your business.

Porridge is the latest addition to the Hereford agency and accompanies Sarah on her visits to clients. When she’s not out and about you’ll find Porridge playing with her toys in the office. In her spare time Porridge enjoys digging up plants and chewing furniture.

Our team has many years' of combined experience. The benefits to the customer are quite obvious. With rare exception, customers' individual situations are known personally and a direct empathy exists and continues. It is all very straightforward really - we treat customers as we would want to be treated ourselves. All staff are qualified by examinations. We look forward to helping you. Contact us now.

For your convenience, our 01786 446585 phone number continues to be answered by our customer support centre colleagues in Glasgow from 5pm - 8pm weekdays and 9.30am - 12.30pm on Saturdays. They also provide cover on most Bank Holidays. They can take payments, provide quotations or process mid-term adjustments on motor, home, caravan, travel, horse and rider or horsebox insurances. For data protection purposes they will only be able to deal with the policyholder or an authorised person noted on the policy.