Phone lines closed
Friday: 8:00 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Sunday: Closed
Monday: 8:00 am - 8:00 pm
Tuesday: 8:00 am - 8:00 pm
Wednesday: 8:00 am - 8:00 pm
Hereford
Agriculture House, Beech Business Park, Tillington Road, Hereford, HR4 9QJ
Visit today: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: Closed
Sunday: Closed
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Welcome to NFU Mutual Hereford agency. We are your local insurance experts offering car, home and business insurance as well as pensions, investments and protection with a friendly service.
Our flexible approach means we can tailor your cover to meet the needs of your home or business.
NFU Mutual
Our team
Sonia Owens
Senior Agent
I have been Agent in Hereford since 2011, and I am able to assist with all enquiries regarding all the insurance products that NFU Mutual offer, but I specialise in dealing with our agricultural and commercial clients. I have a BA Hons degree and come from a farming background. I am also an NFU group secretary.
Sarah Curtis-Wynne
Assistant Agent
I have been an Agent with the Hereford agency since 2011, having previously worked for the agency in customer services. I am also a Agency NFU Group Secretary to assist our farming members and grew up locally on a poultry and pig farm. I am here to help business and individuals with their insurance requirements, reviewing policies regularly and ensuring they have the right cover for their needs.
Jill Scamell
Office Manager
I joined the agency in 2019 after a 25 year career in retail banking and most recently 4 years working with a local Berry Grower in Herefordshire. Responsible for the day-to-day running of the office as well as supporting our customers and Agents as needed. Love anything with a song.
Mark Turner
Commercial Account Handler & Financial Services Coordinator
I joined the agency in 2012. I provide helpful advice and service on personal and commercial insurances for new and existing customers. I also help with customer enquiries relating to NFU Mutual pension, investment and protection services working alongside a local NFU Mutual Financial Adviser – Nicola Martin. I am Cert CII qualified and continue to expand my insurance knowledge. Outside of work I enjoy watching most sports and spending time with my family.
Alex Hedges
Commercial Account Handler & Large Accounts Assistant
I joined the agency in 2015. I can help with all your personal and commercial insurance needs. I am currently studying towards my Cert CII qualification. Outside of work I enjoy most things sporting and spending time with my family.
Rachel Hockett
Commercial & Bespoke Account Handler
I joined the Hereford agency in April 2019 having previously worked for two and a half years at the Gloucester agency. I am licensed to help you with motor, personal and commercial insurances and specialise in bespoke and commercial renewals.
Outside of work I like to spend time outdoors and can often be found on the Malvern Hills near where I live walking with my husband and spaniel, Lola.
Lil Mackie
Commercial & Bespoke Adviser
I joined NFU Mutual in January 2017 after working for several years at Lloyds Bank locally. I can advise on all motor and home insurance products for NFU Mutual. In my spare time I enjoy time with my family and socialising with friends.
Tammy Warren
Customer Service Adviser - Currently on maternity leave
I joined the agency in October 2017, although I originally started working in the insurance industry in 2000. I am Cert CII Qualified and licenced to advise on all motor and home insurance products. I have also recently obtained my package licence. I am continuing to develop my industry knowledge and I strive to provide helpful advice and efficient service at all times.
Outside of work I enjoy spending time with my family, including our two lively Labradors.
Kiki Forrest
Customer Service Adviser
I joined NFU Mutual in September 2018 as a Customer Service Adviser. I am able to assist you with your NFU Mutual motor and personal insurances. I previously worked in Lloyds Bank for 16 years. In my spare time I enjoy socialising and spending time with my family.
Elinor Davies
Customer Service Adviser
I joined the agency in early February 2019 as a Customer Service Adviser. I have strong connections with agriculture from growing up on a local farm. I am currently able to help customers with motor queries including quotations. In my spare time I enjoy playing sports such as netball and socialising with friends.
Donna Benney
Claims Handler
I joined the agency in June 2018 and I handle all the incoming claims for our customers. Claims are handled between the local agency, regional office and our head office to ensure that members have a positive experience. We aim to settle claims quickly so our members can get back to normal as soon as possible. In my spare time I enjoy taking part in gym classes, visiting the cinema and spending days out with my family.
Natalie Sanchez-Stephenson
Renewal Coordinator
I come from a Swiss farming family and have studied and worked in various sectors of the insurance industry for 10 years. I started working for the Hereford agency in 2015 and deal with renewal documentations prior to sending them to customers. I also handle telephone enquiries and assist customers with their insurance needs.
Rebekah Graham
Administrative Assistant
I joined NFU Mutual in April 2018 as an Administrative Assistant to Sonia and Sarah, working with them to arrange customer appointments and organising day trips for our members. I also assist in sending renewal documentation to customers and any other administration that may be required in the office.
Hereford Team
Branch Staff
Our team has many years' of combined experience. The benefits to the customer are quite obvious. With rare exception, customers' individual situations are known personally and a direct empathy exists and continues. It is all very straightforward really - we treat customers as we would want to be treated ourselves. All staff are qualified by examinations. We look forward to helping you. Contact us now.
Nicola Martin
Financial Adviser
Nicola Martin, an NFU Mutual Financial Adviser will be delighted to visit you and offer expert advice on aspects of financial planning, whether you're interested in investments or pensions for yourself or your business.
Our Glasgow Team
Customer Support
For your convenience, our 01786 446585 phone number continues to be answered by our customer support centre colleagues in Glasgow from 5pm - 8pm weekdays and 9.30am - 12.30pm on Saturdays. They also provide cover on most Bank Holidays. They can take payments, provide quotations or process mid-term adjustments on motor, home, caravan, travel, horse and rider or horsebox insurances. For data protection purposes they will only be able to deal with the policyholder or an authorised person noted on the policy.
Porridge
Office Dog
Porridge is the latest addition to the Hereford agency and accompanies Sarah on her visits to clients. When she’s not out and about you’ll find Porridge playing with her toys in the office. In her spare time Porridge enjoys digging up plants and chewing furniture.