Ipswich

Ben joined NFU Mutual Ipswich agency as an Agent and NFU Group Secretary in December 2017 and was appointed Senior Agent in September 2019. He has enjoyed 15 years in the insurance industry, working for a large corporate broker and the NFU Mutual agency in Cambridge. Day to day he manages our commercial insurance offering and has a particular interest in supporting and advising our local business community. Away from the office he enjoys a wide range of sports and spending as much time as possible outdoors, whether that’s taking to the river on his kayak or a long hike.

After enjoying the various roles that NFU Mutual has to offer, Glen made the decision to join NFU Mutual Ipswich agency as Partner and NFU Group Secretary in December 2017. His focus is predominantly on agriculture and building lasting relationships with new and existing farmers. He's eager to be out on farm, learning about your businesses and providing an insurance package tailored to meet all your requirements. Outside of work he's a Dad to twin boys, born December 2020. When he's not busy at work, he's busy spending time with family and friends. Glen looks forward to meeting you all.

Ben joined NFU Mutual Ipswich agency in May 2022. After spending 18 years covering various roles in the motor trade, he transferred into agricultural machinery working very closely with farmers to develop a keen knowledge of the industry. He is very much relationship driven, looking to provide an excellent service to new customers across all industries. In his spare time, you will find him trying to tire out his Spaniel Pedro on long walks, going to the gym, or relaxing with friends either in the local pub or in his garden with the BBQ going.

Chloe has worked in the insurance industry since 2014 and began her career at NFU Mutual Ipswich in the Commercial Team as an administrator.  As the office Operations Manager she primarily oversees our training and development programme alongside our compliance and governance requirements. In her spare time she loves to travel, spend time with family & friends and get hooked on a new book.

Scott joined NFU Mutual in June 2020. He has over 18 years’ experience in providing financial advice to both individuals and businesses. He's very passionate about speaking to and helping NFU Mutual customers and takes the time to understand your current circumstances and then discuss your needs and objectives before carefully making any recommendations. He can help you navigate the complexities around your finances and translate these into easy to understand solutions. Whether you need help with your pension and retirement planning, protecting yourself, your loved ones or your business. You might need advice around succession, estate and Inheritance Tax planning. When he's not at work, as a keen cyclist can be found cycling the roads of Norfolk or the virtual roads of Zwift.

Hayden joined the agency in January 2022. His role is that of the office financial services coordinator before he’s goes to university in September to study Economics. Day to day Hayden discusses and arranges appointments on behalf of Scott Randall primarily focussing on investments, pensions, life insurance and protection policies. Outside of work he enjoys playing badminton and he has recently taken up golf. He also supports Ipswich Town and travels on away days when he can.

Sam takes great pride in providing high net worth customers a specialist and personal service. He joined NFU Mutual Ipswich agency after five years working for Greene King in North London. Outside of work he enjoys following rugby after injury cut short a promising career, cooking and walking his dog Panda.

Mia joined NFU Mutual Ipswich agency in March 2020 as a Customer Service Adviser and currently specialises in motor insurance sales and changes. Previously working at a dog groomer’s and in retail it’s fair to say insurance has been a big change for her but one that she has really enjoyed. Outside of work she likes to go out with friends for food and cocktails as well as going to the gym and spending time at the yard with her horse.

Larissa joined NFU Mutual Ipswich agency in May 2021 as a Customer Service Adviser, having previously worked in the insurance industry for several years dealing with specialised motor and household insurance. In her spare time she is normally taking the dog for a walk, enjoying days out with the kids or trying out a different recipe in the kitchen.

Claire joined NFU Mutual Ipswich agency in January 2019 as a Customer Service Adviser. After spending seven years of her early career within insurance, she later returned as a specialist recruiter, utilising her industry experience. Working in the Personal Lines Team, she's now back to doing what she loves; helping customers. In her spare time you will usually find her dancing; teaching or performing salsa at various events across the UK.

Eliza joined the agency in July 2021 as a customer Service Advisor. She worked in insurance claims for haulage and fleet companies previously, and now loves being the front line for the clients. Within her spare time, she's the secretary and treasurer for her local young farmers club, which she has been a part of for several years. She also loves helping at her local Scouts group that she's been a part of all her life, she mainly helps as a Beaver Leader. Outside of that you will find her with family, hatching and raising poultry.  

Libby initially joined NFU Mutual Ipswich agency on the Personal Lines Team in January 2015 and progressed to joining the Commercial Team in 2017. Her current role is Commercial Support. She works alongside the Agents and office management by providing administrative support to ensure all customer requests are dealt with in a smooth and efficient manner. She will also help with direct enquires and changes required via phone, email or face to face. Outside of work she enjoys horse riding, time with friends, family and walking.

Isobel joined the Commercial Support Team at NFU Mutual Ipswich agency in December 2020. Prior to joining the agency, she has had a variety of roles in the equine and estate industry. Including Retail Manager for Country Clothing, both in London and out on the show circuit. She takes great pride in bringing the customer service experience she has gained over the years to this role. She believes in providing the best possible service for both new and existing clients whilst supporting the account handlers with various administration tasks. Outside of work you will most likely find her either on the farm with the dogs, out eventing with her horse Rupert or spending time with the girls.

Katie joined NFU Mutual Ipswich agency in May 2020 on the commercial team. With a background predominantly in agricultural retail, most recently as manager of animal health and husbandry of a local machinery dealership. In her new role as Commercial Support she's looking forward to the challenge ahead as she completes her training and join the Agents out on the road, getting to know the local community in her new role. She has a young family and they can often be found on lovely long walks in the countryside. She's very much a fair-weather runner, but keen gardener and crafter.

Mark joined NFU Mutual Ipswich agency in November 2017. As Claims Manager, he's your first port of call for any claims queries or issues you may have. Previous roles have included Claims Adjuster at AXA. During lockdown he began running and has hit his first goal of 10km, next is a half marathon, so fingers crossed. He's also a big football and American football fan, supporting Ipswich Town and the Houston Texans alongside managing a local youth football team.

David joined the agency in August 2016 and helps look after our claims function and agency management information (MI).  He previously enjoyed various roles over 35 years working at AXA Insurance including underwriting and product development and qualified to ACII level. A long-suffering Ipswich Town season ticket holder, he also enjoys getting away from it all and fishing at various venues across the region.

Sue started working with NFU Mutual 35 years ago and has done everything from general business insurance to show duties. She has been with the NFU Mutual Ipswich agency for 15 years, heading up the accounts department and providing support to the Agents. She prides herself on giving an efficient service with a friendly manner and a clear customer focus. Coming from a farming family, she was brought up on a large arable farm and was a member of Young Farmers.  She has a keen interest in horses and loves spending time with her own horse.

Claire joined NFU Mutual Ipswich agency in March 2011 and helps with the smooth running of the accounts department, dealing with payment queries and premium breakdowns.  All her previous roles spanning the past 30 years have been accounts and administration based. Outside of work she enjoys spending a lot of time with her rescue dog Barney, walking miles and enjoying new areas to explore. She also likes a game of bingo.