Call today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Ipswich

Harvest House, Alton Business Centre, Wherstead, Ipswich, IP9 2AX

Welcome to NFU Mutual Ipswich agency - thanks for visiting us! We are conveniently located on the rural outskirts of Ipswich, Suffolk's county town, with excellent access, parking and facilities.

The Ipswich office has been providing professional and 'down to earth' service to both their existing and potential clients for almost 30 years. The partnership is supported by a dedicated 20 strong team of insurance professionals who will know you as a name, not a number and guarantee to do their very best for you each and every time you contact the office - we care passionately about what we do and how we do it.


NFU Mutual

Ben Williams

Ben Williams

Agent

I joined NFU Mutual as an Agent in December 2017 having previously enjoyed 10+ years in the insurance industry, working for Bluefin (part of the Marsh group) and the Cambridge office of NFU Mutual. Day to day I manage our commercial insurance offering and have a particular interest in supporting and advising our local business community. Outside of work you can find me charging around a squash court with little finesse or attempting to hone my blacksmithing skills at the forge.

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Glen White

Glen White

Agent

After enjoying various roles within NFU Mutual over a 6 year period, I have moved into the Ipswich office as Partner and NFU Group Secretary. Focusing on primarily agricultural clients, I'm keen to visit existing and potential customers in order to tailor our service to their needs. Outside of work I enjoy spending time with family, keeping fit and eating! 

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Steve Wain

Steve Wain

Office Manager

I have worked at NFU Mutual for 7 years, with 17 years of industry experience. I am professionally qualified holding the Certificate in Insurance (Cert CII) qualification, and have a strong claims background with a focus on customer service, both personally and for the team. I have responsibility for staff development, training, compliance and agency performance alongside looking after a number of our largest clients. Away from work I am a keen family man, children's taxi driver and ever improving long distance runner.

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Chloe Rawlings

Chloe Rawlings

Operations Manager

I have worked at the Ipswich agency since November 2014 and have focused mainly on commercial policies. Following a successful career at the agency I was promoted to the role of Operations Manager in September 2019. My main duties include managing the Commercial Support team, assisting our key commercial clients and leading the compliance aspects of the agency. When not at work I like to travel and see new places.

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Lawrence Wilding

Development Executive

I joined NFU Mutual in April 2019 as a Development Executive, with my primary focus being to support and expand our commercial proposition. I have nine years' experience within the insurance industry, spending the majority of that time working for Willis Towers Watson where I specialised in European Real Estate. Outside of work I enjoy spending time with family, travelling and keeping active. 

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Sam Gregory

Sales Associate

I joined NFU Mutual in April 2018 having spent five years in the brewing industry, so it has been a steep learning curve! I will primarily be looking after our high net worth clients but am also keen to get to know to local commercial clients, especially in the drinks industry. Outside of work I spend most of my time chasing after my two year old boy and am also working on becoming a rugby coach.

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Libby Cowles

Libby Cowles

Commercial Support

I started working for the Ipswich office in January 2015 having no previous insurance background. Before starting here I previously worked at a local equestrian centre and felt I needed a career change. I went on various training courses and progressed my way through to our Customer Service Team dealing with numerous personal policies. I am currently in the process of moving teams into Commercial Support. Within this role I will be attending face to face visits with an Account Handler to take notes and then go on to process changes.

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Hana Azhar

Hana Azhar

Commercial Support

I have been working as a Customer Service Adviser since September 2016. I am able to assist with all motor, home and lifestyle policies and I'm currently working towards my commercial licenses. I had no previous insurance experience prior to working at NFU Mutual, having previously worked for a cruise line in an administrative role.

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Oliver Hudson

Commercial Support

I joined the Ipswich agency in September 2019 working in the Commercial Support team. I have nine years of previous insurance experience working in the motor claims industry with Gallagher Bassett. My day-to-day duties involve supporting the commercial account handlers and assisting both existing and new commercial customers. Outside of work I enjoy spending my time with my family. Saturday mornings I can be found coaching my step son's football team.

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Rachel Burroughes

Customer Service Adviser

I joined the Ipswich agency as a Customer Service Adviser in September 2019. I have experience working in the insurance industry, previously working for an equine insurer. As a member of the Customer Service team I will be assisting our personal lines clients with all motor, home and lifestyle policies. When I’m not at work I enjoy being outdoors, keeping fit and spending time with friends and family.

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Claire Kynaston

Customer Service Adviser

I joined the Ipswich agency in January 2019 as a Customer Service Adviser. After spending seven years of my early career within insurance, I later returned as a specialist recruiter, utilising my industry experience. I am now keen to refresh my knowledge and get back to doing what I love; helping customers! In my spare time you will usually find me dancing; teaching or performing Salsa at various events across the UK.

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Stuart Lockwood

Financial Services Co-ordinator

I joined the Ipswich agency in March 2020 primarily in the role of Financial Services Co-ordinator but also conducting Customer Service Adviser duties within the general insurance department. Should you wish to discuss ways to make your money work harder, protect your wealth, and look at ways to save tax I am on hand to facilitate a meeting with our Financial Adviser. Coming from a career in banking I was most recently branch manager for Halifax in Felixstowe. Outside of work my time is taken up with renovating my house and managing my Sunday League football team.

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Mark Boast

Mark Boast

Senior Claims Executive

I joined the Ipswich office in November 2017. I moved to NFU Mutual after spending six years with AXA LM handling Employers Liability and Public Liability claims. I am an enthusiastic and dependable team member and keen to build relationships with all the agency’s clients, ensuring that the claims experience is the best that can be provided. Outside of work I coach an under 7’s football team and work on my father-in-laws farm. 

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David Rayner

David Rayner

Claims

I have 35 years’ experience working in various technical and customer service roles across personal and commercial insurances. Qualified at ACII level, I have previously been a Senior Home Underwriter and Team Leader at a major insurer. I help look after claims handling and technical administration within the office. A long suffering Ipswich Town season ticket holder, I also enjoy getting away from it all and fishing at various venues across the region.

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Sue Boyden

Sue Boyden

Accounts Manager

I joined NFU Mutual over 30 years ago starting in the Colchester office and doing everything from cover notes and quotes to show stand duties. I have been a member of the Ipswich office for the last 10 years heading up the accounts team, and pride myself on an efficient service and friendly manner with a clear customer focus at all times. My background is from a farming family, spending many school holidays on the potato harvester! I have a keen interest in horses and have the pleasure of owning and competing an American Quarter horse.

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Claire Burley

Claire Burley

Accounts Admin

I have been at the Ipswich office for 7 years, and have over 25 years of experience doing accounts and dealing with customer enquires on a regular basis. I am always happy to help no matter how big or small your query may be. I am also part of a successful administration team helping with the many renewals that come into the office. In my spare time I enjoy swimming with my daughter and having a good game of bingo.

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Sarah Scott

Sarah Scott

Administration

I have been with the office for 10 years, having a strong administrative background. I provide all our administrative needs including renewals, health & safety and making sure the office needs are met. I enjoy cooking (known as the Mary Berry of the office) and crafting along with going away with my husband on his photography trips.

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Cheryl Batchelor

Financial Adviser

I’m an NFU Mutual Financial Adviser and have been working in co-operation with the Ipswich agency since February 2020; following a successful career in financial services, most recently at St James’s Place Wealth Management. I am incredibly passionate about speaking to all NFU Mutual customers, whether you are business or personal customer, and can advise on all products from protection to pensions and investments.

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Olivia Beeson

Risk Management Consultant

I’m an NFU Mutual Risk Management Consultant employed directly by NFU Mutual. I am on hand to ensure your business is compliant with current legislation, from COSHH assessments, risk assessments, health and safety policies to fire risk assessments.

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