Call today: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm


Harvest House, Alton Business Centre, Wherstead, Ipswich, IP9 2AX

Visit today: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 5:00 pm

Welcome to NFU Mutual Ipswich agency - thanks for visiting us! We are conveniently located on the rural outskirts of Ipswich, Suffolk's county town, with excellent access, parking and facilities.

The Ipswich office has been providing professional and 'down to earth' service to both their existing and potential clients for almost 30 years. The partnership is supported by a dedicated 20 strong team of insurance professionals who will know you as a name, not a number and guarantee to do their very best for you each and every time you contact the office - we care passionately about what we do and how we do it.

NFU Mutual

Ben Williams

Senior Agent

I joined NFU Mutual Ipswich agency as an Agent and NFU Group Secretary in December 2017 and was appointed Senior Agent in September 2019.

I have enjoyed 15 years in the insurance industry, working for a large corporate broker and the NFU Mutual agency in Cambridge. Day to day I manage our commercial insurance offering and have a particular interest in supporting and advising our local business community.

Away from the office I enjoy a wide range of sports and spending as much time as possible outdoors, whether that’s taking to the river on my kayak or a long hike.

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Glen White


After enjoying the various roles that NFU Mutual has to offer, I made the decision to join the NFU Mutual Ipswich agency as Partner and NFU Group Secretary in December 2017. I focus predominantly on agriculture and building lasting relationships with new and existing farmers. I’m eager to be out on farm, learning about your businesses and providing an insurance package tailored to meet all your requirements.

Outside of work I’m a Dad to twin boys, born December 2020. When I’m not busy at work, I’m busy spending time with my family and friends. I look forward to meeting you all.

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Scott Randall

Financial Adviser

I joined NFU Mutual in June 2020. I have over 18 years’ experience in providing financial advice to both individuals and businesses. I am very passionate about speaking to and helping NFU Mutual customers and I take the time to understand your current circumstances and then discuss your needs and objectives before carefully making any recommendations. I can help you navigate the complexities around your finances and translate these into easy to understand solutions. 

Whether you need help with your pension and retirement planning, protecting yourself, your loved ones or your business. You might need advice around succession, estate and Inheritance Tax planning. 

When I am not at work, as a keen cyclist I can be found cycling the roads of Norfolk or the virtual roads of Zwift.

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Steve Wain

Office Manager

I joined NFU Mutual Ipswich agency as Claims Team Leader in August 2010 and became Office Manager in January 2014.

My role is varied, spanning from assisting the Agents in the smooth operation of the office to looking after a portfolio of clients including, but not limited to, farming, haulage and high net worth.

After enjoying a successful career in the licenced trade, covering many aspects of the hospitality sector, I entered the insurance industry in 2000, and have since held management positions at Capita, Churchill & AXA before joining the agency.

I have become a bit of an exercise enthusiast over the last 5 years, running 25+ miles a week, playing tennis and walking the family dog. Two successful half marathons under my belt, along with many other competitive races, although still waiting for the elusive podium finish. I enjoy spending time with my family, and I am an avid Leicester City fan.

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Sam Gregory

Sales Associate

I take great pride in providing high net worth customers a specialist and personal service.

I Joined NFU Mutual Ipswich agency after five years working for Greene King in North London. Outside of work I enjoy following rugby after injury cut short a promising career, cooking and walking my dog; Panda.

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Rachel Burroughes

Customer Service Adviser

I joined NFU Mutual Ipswich agency as a Customer Service Adviser in September 2019. As a member of the Customer Service Team I assist our personal lines clients with motor and home policies. My previous work experience includes working at a specialist equine insurer at which I qualified as Cert CII (Chartered Insurance Institute). When I’m not at work you can find me trying to improve my shooting skills or spending time with my friends.

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Mia Kirk

Customer Service Adviser

I joined NFU Mutual Ipswich agency in March 2020 as a Customer Service Adviser and currently specialise in motor insurance sales and changes.

Previously working at a dog groomer’s and in retail it’s fair to say insurance has been a big change for me but one that I have really enjoyed.

Outside of work I like to go out with friends for food and cocktails as well as going to the gym and spending time at the yard with my horse.

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Larissa Arthur

Customer Service Adviser

I joined NFU Mutual Ipswich agency in May 2021 as a Customer Service Adviser, having previously worked in the insurance industry for several years dealing with specialised motor and household insurance. In my spare time I am normally taking the dog for a walk, enjoying days out with the kids or trying out a different recipe in the kitchen.

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Claire Kynaston

Customer Service Adviser

I joined NFU Mutual Ipswich agency in January 2019 as a Customer Service Adviser. After spending seven years of my early career within insurance, I later returned as a specialist recruiter, utilising my industry experience.

Working in the Personal Lines Team, I am now back to doing what I love; helping customers. In my spare time you will usually find me dancing; teaching or performing salsa at various events across the UK.

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Eliza Doe

Customer Sales Adviser

I joined the agency in July 2021 as a customer Service Advisor. I worked in insurance claims for haulage and fleet companies previously, and I now love being the front line for the clients. Within my spare time, I am the secretary and treasurer for my local young farmers club, which I have been a part of for several years. I also love helping at my local Scouts group that I have been a part of all my life, I mainly help as a Beaver Leader. Outside of that you will find me with my family, hatching and raising poultry.  


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Libby Hemsley

Commercial Support

I initially joined NFU Mutual Ipswich agency on the Personal Lines Team in January 2015 and progressed to joining the Commercial Team in 2017.

My current role is Commercial Support. I work alongside the Agents and office management by providing administrative support to ensure all customer requests are dealt with in a smooth and efficient manner. I will also help with direct enquires and changes required via phone, email or face to face.

Outside of work I enjoy Horse riding, time with my friends, family and walking.

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Isobel Pile

Commercial Support

I joined the Commercial Support Team at NFU Mutual Ipswich agency in December 2020. Prior to joining the agency, I have had a variety of roles in the equine and estate industry. Including Retail Manager for Country Clothing, both in London and out on the show circuit. I take great pride in bringing the customer service experience I have gained over the years to this role. I believe in providing the best possible service for both new and existing clients whilst supporting the account handlers with various administration tasks.

Outside of work you will most likely find me either on the farm with the dogs, out eventing with my horse Rupert or spending time with the girls.

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Katie Tanner

Commercial Support

I joined NFU Mutual Ipswich agency in May 2020 on the commercial team. With a background predominantly in agricultural retail, most recently as manager of animal health and husbandry of a local machinery dealership. In my new role as Commercial Support I’m looking forward to the challenge ahead as I complete my training and join the Agents out on the road, getting to know the local community in my new role.

I have a young family and we can often be found on lovely long walks in the countryside. I’m very much a fair-weather runner, but keen gardener and crafter.

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Mark Boast

Claims Manager

I joined NFU Mutual Ipswich agency in November 2017. As Claims Manager, I’m your first port of call for any claims queries or issues you may have.

Previous roles have included Claims Adjuster at AXA. During lockdown I began running and have hit my first goal of 10km, next is a half marathon, so fingers crossed. I am also a big football and American football fan, supporting Ipswich Town and the Houston Texans alongside managing a local youth football team.

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David Rayner


I joined the agency in August 2016 and help look after our claims function and agency management information (MI).  I previously enjoyed various roles over 35 years working at AXA Insurance including underwriting and product development and qualified to ACII level.

A long-suffering Ipswich Town season ticket holder, I also enjoy getting away from it all and fishing at various venues across the region.

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Sue Boyden

Accounts Manager

I started working with NFU Mutual 35 years ago and have done everything from general business insurance to show duties. I have been with the NFU Mutual Ipswich agency for 15 years, heading up the accounts department and providing support to the Agents. I pride myself on giving an efficient service with a friendly manner and a clear customer focus. Coming from a farming family, I was brought up on a large arable farm and was a member of Young Farmers.  I have a keen interest in horses and love spending time with my own horse.

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Claire Burley

Accounts Admin

I Joined NFU Mutual Ipswich agency in March 2011 and help with the smooth running of the accounts department, dealing with payment queries and premium breakdowns.  All my previous roles spanning the past 30 years have been accounts and administration based.

Outside of work I enjoy spending a lot of time with my rescue dog Barney, walking miles and enjoying new areas to explore. I also like a game of bingo.

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Terry Keaney

Risk Management Consultant