Phone lines closed
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: 9:00 am - 12:30 pm
Sunday: Closed
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Ipswich
Harvest House, Alton Business Centre, Wherstead, Ipswich, IP9 2AX
Visit today: 8:30 am - 5:00 pm
Thursday: 8:30 am - 5:00 pm
Friday: 8:30 am - 5:00 pm
Saturday: Closed
Sunday: Closed
Monday: 8:30 am - 5:00 pm
Tuesday: 8:30 am - 5:00 pm
Welcome to NFU Mutual Ipswich agency - thanks for visiting us! We are conveniently located on the rural outskirts of Ipswich, Suffolk's county town, with excellent access, parking and facilities.
The Ipswich office has been providing professional and 'down to earth' service to both their existing and potential clients for almost 30 years. The partnership is supported by a dedicated 20 strong team of insurance professionals who will know you as a name, not a number and guarantee to do their very best for you each and every time you contact the office - we care passionately about what we do and how we do it.
NFU Mutual
Our team
Ben Williams
Agent
I joined NFU Mutual as an Agent in December 2017 having previously enjoyed 10+ years in the insurance industry, working for Bluefin (part of the Marsh group) and the Cambridge office of NFU Mutual. Day to day I manage our commercial insurance offering and have a particular interest in supporting and advising our local business community. Outside of work you can find me charging around a squash court with little finesse or attempting to hone my blacksmithing skills at the forge.
Glen White
Agent
After enjoying various roles within NFU Mutual over a 6 year period, I have moved into the Ipswich office as Partner and NFU Group Secretary. Focusing on primarily agricultural clients, I'm keen to visit existing and potential customers in order to tailor our service to their needs. Outside of work I enjoy spending time with family, keeping fit and eating!
Caroline Russell
Customer Service Adviser
I am a Customer Service Adviser at NFU Mutual Ipswich and have been with the office since 23rd October 2017. I previously worked for a local pensions company as a Customer Service Adviser. I also worked at an insurance company as a Claims Assistant dealing with commercial insurance.
Drew Laflin
Customer Service Adviser
I have worked at NFU Mutual Ipswich since June 2017 as a Customer Service Adviser. I have an extensive insurance background having worked in the industry since leaving school, but have found my home at NFU Mutual as I like the company ethos of customers first.
Luke Brame
Customer Sales Adviser
I have been with the Ipswich NFU Mutual agency since May 2018 and have enjoyed extensive training through this period. Prior to this my experience stems from high end cars sales. My primary focus is supporting our high net worth clients, and I am keen to meet existing and prospective clients to ensure we are tailoring our service to their needs. Outside of work I enjoy spending time with the family, tinkering with cars and also keeping fit.
Chloe Rawlings
Commercial Support Team Lead
I have worked at NFU Mutual for nearly 4 years and have focused mainly on the commercial policies. I have recently taken on a secondment for the role of Team Leader of the Commercial Support Team. When not at work I like to travel and see new places.
Libby Cowles
Commercial Support
I started working for the Ipswich office in January 2015 having no previous insurance background. Before starting here I previously worked at a local equestrian centre and felt I needed a career change. I went on various training courses and progressed my way through to our Customer Service Team dealing with numerous personal policies. I am currently in the process of moving teams into Commercial Support. Within this role I will be attending face to face visits with an Account Handler to take notes and then go on to process changes.
Hana Azhar
Commercial Support
I have been working as a Customer Service Adviser since September 2016. I am able to assist with all motor, home and lifestyle policies and I'm currently working towards my commercial licenses. I had no previous insurance experience prior to working at NFU Mutual, having previously worked for a cruise line in an administrative role.
Sue Boyden
Accounts Manager
I joined NFU Mutual over 30 years ago starting in the Colchester office and doing everything from cover notes and quotes to show stand duties. I have been a member of the Ipswich office for the last 10 years heading up the accounts team, and pride myself on an efficient service and friendly manner with a clear customer focus at all times. My background is from a farming family, spending many school holidays on the potato harvester! I have a keen interest in horses and have the pleasure of owning and competing an American Quarter horse.
Claire Burley
Accounts Admin
I have been at the Ipswich office for 7 years, and have over 25 years of experience doing accounts and dealing with customer enquires on a regular basis. I am always happy to help no matter how big or small your query may be. I am also part of a successful administration team helping with the many renewals that come into the office. In my spare time I enjoy swimming with my daughter and having a good game of bingo.
David Rayner
Claims
I have 35 years’ experience working in various technical and customer service roles across personal and commercial insurances. Qualified at ACII level, I have previously been a Senior Home Underwriter and Team Leader at a major insurer. I help look after claims handling and technical administration within the office. A long suffering Ipswich Town season ticket holder, I also enjoy getting away from it all and fishing at various venues across the region.
Steve Wain
Office Manager
I have worked at NFU Mutual for 7 years, with 17 years of industry experience. I am professionally qualified holding the Certificate in Insurance (Cert CII) qualification, and have a strong claims background with a focus on customer service, both personally and for the team. I have responsibility for staff development, training, compliance and agency performance alongside looking after a number of our largest clients. Away from work I am a keen family man, children's taxi driver and ever improving long distance runner.
Sarah Scott
Administration
I have been with the office for 10 years, having a strong administrative background. I provide all our administrative needs including renewals, health & safety and making sure the office needs are met. I enjoy cooking (known as the Mary Berry of the office) and crafting along with going away with my husband on his photography trips.
Mike Mendham
Financial Services Support
I have been employed in the finance industry since leaving school in 1978 and have been with NFU Mutual as a Financial Adviser since October 2000. I retired from this role in 2016 and joined the agency as Financial Planning Coordinator in March that year, booking appointments for Gareth, an NFU Mutual Financial Adviser. Outside of work I am married with two grown up children and am a Governor at a local primary school. My hobbies include walking the dog, going to concerts/theatre and DIY.