Kilmarnock

With more than 30 years’ experience in the insurance and financial services industry Robbie brings considerable experience to the office. Robbie is a Chartered Insurance Practitioner and in addition to managing the office deals with all types of commercial/business insurance. He is very enthusiastic about introducing NFU Mutual's financial planning products including pensions and investments to our customers. Robbie is also local Group Secretary for NFU Scotland and enjoys meeting, advising and assisting our local branch members. He is a keen walker who likes to visit the islands off the west coast of Scotland when time allows.

Richard joined NFU Mutual in 2009. Having previously worked as a Motor and Personal Underwriter for NFU Mutual Direct he joined the Kilmarnock team in 2015 as Account Manager moving to Assistant Agency Manager in November 2017. Richard advises our commercial insurance customers on their insurance needs and introduces them to our financial services and risk management products. He works with Robbie in the day to day management of the agency and is a NFU Scotland Group Secretary for Kilmarnock and North Ayrshire & Cumbrae. Outside of work Richard enjoys spending time with family and the occasional round of golf.

Kelly joined the office in summer 2012 from a customer services background. She specialises in motor, home and commercial products and is able help with any enquires, changes or claims you may have across our product range including the financial planning products that we offer through NFU Mutual's Financial Adviser, Alan. In summer 2015 Kelly moved into the role of Office Manager and is responsible for the day to day running of the office, managing her team and providing support to Robbie, Richard & our Account Manager Valerie. Coming from a customer services background she takes the time to listen to our clients and works hard to tailor our service to meet their needs, after all, our clients are at the heart of our business and a proper conversation goes a long way. Outside of work, Kelly enjoys spending time with her husband, their young son Dhiya, family and friends.

Currently on Maternity Leave.

Valerie joined NFU Mutual's Kilmarnock office in August 2007 as a Customer Support Adviser. She became Office Manager in January 2012 and moved on to an Account Manager role in July 2015 dealing with businesses on a face to face basis. Valerie has a strong farming background with her family farming locally and she specialises in farm and commercial business insurance. Valerie can help support businesses with their varying insurance needs. Valerie is also Group Secretary for NFU Scotland Kilmarnock and Ayrshire North and enjoys meeting, advising and assisting our local agency members. Outside of work Valerie is an assistant brownie leader and enjoys being creative, making cards for family and friends.

Elaine has worked for the Kilmarnock office since 2006. She deals with our renewal process ensuring all documents are sent out to customers within the correct times. Elaine manages the diaries for the Branch Managers & Account Manager to arrange mid term & annual reviews with our customers. Elaine is able to support any changes or queries across our motor and personal products. Outside of work, Elaine has a busy family life with her four children & grandchild. Elaine works part-time in the agency and she can be contacted Tuesday, Thursday & Friday mornings.

Jill started in our first notification of loss team in our Regional Service Centre in March 2010 and then moved to the claims department in 2012 where she dealt specifically with motor claims, she was also the Deputy Fraud Co-ordinator for the region. Jill left our Regional Service Centre to join the Kilmarnock office in October 2015. Jill joined the team supporting new business enquires for motor & personal products but has since taken over the responsibility of supporting the Branch Managers & Account Manager with renewal activity.

Stephen joined NFU Mutual in 2016. Having previously worked as a Sales and Service Associate for NFU Mutual Direct he joined the Kilmarnock office in December 2017 as a Sales Adviser. Stephen deals with new business sales and customer enquires in the office. He is also the Financial Services Coordinator in the office and will help get you set up with NFU Mutual Financial Adviser, Alan Leslie. Outside of the office Stephen enjoys his sports, playing guitar and hill climbing as well as spending time with family and friends.

Grant joined NFU Mutual in September 2015 as a sales and service associate for NFU Mutual Direct in Glasgow and relocated to the Kilmarnock office in March 2020. He has a varied career in banking and energy providers. Grant deals with new business sales specialising in personal lines including motor, home & lifestyle and equine. Outside of work Grant enjoys travelling, reading and learning foreign languages as well as spending time with friends and family.

Laura joined NFU Mutual's Kilmarnock office in January 2018, where she deals with motor and personal sales and service. Laura can help with making changes to existing policies as well as answering any questions or queries you may have. Coming from a farming background, Laura is a keen member of her local Young Farmers' Club where she enjoys baking, netball, stock judging and taking to the stage in the annual concert and talent spots.