Lancaster

Matthew joined Lancaster agency in 2005, following roles in the retail and agricultural sectors. He works jointly alongside Sarah, assuming overall responsibility for the agency. Matthew specialises in commercial and agricultural insurance, but can help with NFU Mutual general insurance products. He is able to introduce you to NFU Mutual investments and pensions products as well as advising on health and safety products.

Sarah joined Lancaster agency in December 2014, having previously worked as a sales and support adviser in Kendal's NFU Mutual agency for the last 7 years. She has a farming background and specialises in agricultural and commercial insurance. She can also introduce you to NFU Mutual's investments and pensions products, as well as advising on health and safety products.

Stephanie has worked in the insurance industry for over 19 years and started working with NFU Mutual in 2006. She specialises in new business and is responsible for identifying and developing leads across our specialist sector commercial markets which are food & drink, retail, manufacturing, wholesale and hospitality. In addition to new leads, she also helps to manage and advise our existing commercial accounts. Stephanie puts together tailored insurance solutions for mid corporate and large commercial businesses which includes health and safety and protection needs.

Tanya joined the agency in May 2014, coming from a customer service and insurance claims background. She provides customer service for both motor and personal lines of insurance and a number of commercial lines insurance, including quotations and changes to existing policies. She also now oversees the day-to-day running of the office.

Mandy joined the agency in November 2016, with 20 years of experience within the insurance industry. She provides customer service for both motor and personal lines of insurance and a number of commercial lines insurance, including quotations and changes to existing policies.

Maxine can provide you with expert advice on life insurance, pensions and investments from NFU Mutual. She can visit you in your home or you can arrange a meeting with her in the Lancaster office.

Dan can advise on the provision of risk management services, from safety policies and risk assessments to COSHH and HACCP, along with fire risk assessments. He can assist your business in managing risks and ensuring compliance with current health and safety legislation. He helps with services which range from an initial consultation to a full risk management report to cover every aspect of your business. Risk management services are available to all without obligation so please contact the office for further details.

Rose joined the agency in November 2020 and comes from a farming background. She can provide customer service for both motor and personal lines of insurances, including quotations and changes to existing policies.

Liam joined the agency in August 2021 and comes from an agricultural background. He will be responsible for the day to day administration within the office.

Olivia joined the agency in early 2022 having come from another insurance company. She is currently training in the motor and personal lines insurance.