North and East Down Agency - Newtownards

Having been attracted to the values and ethos of NFU Mutual, I have been a Partner in the North and East Down Agency since 2001. I strive to ensure that you receive a first class personal service and that your insurance needs are tailored personally to suit you and your circumstances. I prefer to meet you face to face, getting to know you and building a lasting business relationship. I take pride in what sets NFU Mutual apart from our competitors; putting you (the customer) first and providing excellent products with a personal local service.  

I joined NFU Mutual North and East Down Agency as a Partner in 2011 after working in a neighbouring agency for a previous 8 years. I’m a graduate of Harper Adams University with my roots firmly in the agricultural sector. My role is fundamentally about getting to know you, your family and your business, farming or commercial, providing you with suitable advice and solutions which give you peace of mind. 

Justin can provide help on all NFU Mutual general insurance products and specialises in providing commercial insurance, both for farmers and other businesses. Justin enjoys getting a feel for a business by visiting the premises to properly understand the cover required. He has been with NFU Mutual North and East Down Agency since 2003.

Since becoming a Partner in the agency in 2012 I have developed new and existing relationships with many customers who value the local professional advice that I am able to provide. I look forward to discussing your personal, farming or commercial insurance needs and offering you first class advice and service tailored towards your own insurance requirements.

Michaela joined NFU Mutual Saintfield office in 2008 and in that time has built up excellent relationships with clients. Michaela deals with all general insurance products and specialises in farming and commercial business. She enjoys dealing with the variety of different business types we insure.

As the Office Manager I am responsible for the daily running of the office and managing the team within the North and East Down Agency to ensure you receive first class customer service. I also co-ordinate the financial services within our agency. This is a growing part of our offering and I am here to provide you with information around our advised and non-advised services in the area of pensions, protection and investments. Providing excellent customer service is our aim at Newtownards which has you, the customer, at the heart of what we do.

Catherine can deal with your enquiries in relation to our range of motor & personal insurance products. You can also contact her with policy amendments, renewal enquiries or claims updates.

I have been with the agency for 7 years, after graduating with a BA Hons in Business Studies and working in financial services for a few years. I have built up a strong knowledge of motor, personal and commercial insurances. My specialist area is equine insurance as I have a lifetime of involvement with horses and am keen to help you with any related issues whilst providing you with the highest level of service.

I joined the agency in 2017 and I am here to help you with your existing motor, personal and commercial policies. Personal local service is at the heart of what we strive to provide, and I take pride in working towards this aim.

I joined the agency at the end of 2019, but I have over 20 years' experience in insurance. I enjoy getting to know our customers and I am here to help you in the event of a claim or if you wish to make an amendment to your existing insurance policy.

Shelley can deal with your enquiries in relation to a wide range of general insurance products, including personal lines as well as commercial. You can also contact her with any policy amendment, renewal or claim enquiries. If you would like to speak with our NFU Mutual Financial Adviser Shelley will be happy to arrange this for you.

I have just joined the agency at the end of 2018 but have over 7 years’ experience working in customer service. I enjoy getting to know customers and I will be happy to help you in the event of a claim or if you wish to make amendments to your existing insurance policy.

Erin joined the North and East Down Agency in April 2021. She enjoys getting to know our customers and is able to help you with any new or existing motor and personal policy queries.

Suzanne can deal with your enquiries in relation to a wide range of general insurance products, including personal lines as well as commercial. She also supervises the administration of most of the claims processes so if you have a query about how your claim is progressing, speak to Suzanne.

Phyllis can assist with payments, account enquiries and other enquiries. If she can’t help you, Phyllis will ensure your enquiry is directed to an appropriate colleague for assistance.

Quietly working behind the scenes I am responsible for preparing your renewal paperwork and making sure you receive all your documentation which will start those meaningful conversations with the Agents and staff.

I’ve been with NFU Mutual since 2009 and in my current role since May 2013. I can help customers meet their investment, pension and protection needs on a non-advised basis. Please get in touch if you have any questions or if you need any assistance.

I work with the North and East Down Agency to guide their clients through the 'minefield' that health & safety law can be. Contact us and take the hassle out of health and safety management.

My name is Christopher Johnson, I’m your personal NFU Mutual Financial Adviser. I’m here to share NFU Mutual’s wealth of knowledge, answer your questions and help you reach your financial goals efficiently as possible. I offer a holistic financial planning service and I’m here to help you stay on track of achieving your goals as your circumstances and priorities change over time. I have been working in this sector since leaving university in 2011 and currently studying to become a Chartered Financial Planner to ensure I can pass on all my knowledge and expertise into helping you.