North and East Down Agency - Newtownards

Having been attracted to the values and ethos of NFU Mutual, Richard has been a Partner at North and East Down agency since 2001. He strives to ensure that you receive a first class personal service and that your insurance needs are tailored personally to suit you and your circumstances. He prefers to meet you face to face, getting to know you and building a lasting business relationship. He take pride in what sets NFU Mutual apart from our competitors; putting you (the customer) first and providing excellent products with a personal local service.  

Angela joined NFU Mutual North and East Down Agency as a Partner in 2011 after working in a neighbouring agency for a previous 8 years. She's a graduate of Harper Adams University with her roots firmly in the agricultural sector. Her role is fundamentally about getting to know you, your family and your business, farming or commercial, providing you with suitable advice and solutions which give you peace of mind. 

Justin can provide help on all NFU Mutual general insurance products and specialises in providing commercial insurance, both for farmers and other businesses. Justin enjoys getting a feel for a business by visiting the premises to properly understand the cover required. He has been with NFU Mutual North and East Down Agency since 2003.

Since becoming a Partner in the agency in 2012 Richard has developed new and existing relationships with many customers who value the local professional advice that he's able to provide. He looks forward to discussing your personal, farming or commercial insurance needs and offering you first class advice and service tailored towards your own insurance requirements.

Michaela joined the agency in 2008 and in that time has built up excellent relationships with our clients. She deals with all of our general insurance products and specialises in farming and commercial business. She enjoys dealing with the variety of different business types we insure.

As the Office Manager Niamh is responsible for the daily running of the office and managing the team within North and East Down Agency to ensure you receive first class customer service. She also co-ordinates the financial services within our agency. This is a growing part of our offering and she here to provide you with information around our advised and non-advised services in the area of pensions, protection and investments. Providing excellent customer service is our aim at Newtownards which has you, the customer, at the heart of what we do.

Catherine can deal with your enquiries in relation to our range of motor & personal insurance products. You can also contact her with policy amendments, renewal enquiries or claims updates.

Hannah has been with the agency for 7 years, after graduating with a BA Hons in Business Studies and working in financial services for a few years. She has built up a strong knowledge of motor, personal and commercial insurances. Her specialist area is equine insurance as she has a lifetime of involvement with horses and is keen to help you with any related issues whilst providing you with the highest level of service.

Jason joined the agency in 2017 and is here to help you with your existing motor, personal and commercial policies. Personal local service is at the heart of what we strive to provide, and he takes pride in working towards this aim.

Shelley can deal with your enquiries in relation to a wide range of general insurance products, including personal lines as well as commercial. You can also contact her with any policy amendment, renewal or claim enquiries. If you would like to speak with our NFU Mutual Financial Adviser she will be happy to arrange this for you.

Philip has  just joined the agency at the end of 2018 but has over 7 years’ experience working in customer service. He enjoys getting to know customers and will be happy to help you in the event of a claim or if you wish to make amendments to your existing insurance policy.

Erin joined North and East Down agency in April 2021. She enjoys getting to know our customers and is able to help you with any new or existing motor and personal policy queries.

Suzanne can deal with your enquiries in relation to a wide range of general insurance products, including personal lines as well as commercial. She also supervises the administration of most of the claims processes so if you have a query about how your claim is progressing, speak to her.

Phyllis can assist with payments, account enquiries and other enquiries. If she can’t help you herself, she will ensure your enquiry is directed to an appropriate colleague for assistance.

Quietly working behind the scenes Karen is responsible for preparing your renewal paperwork and making sure you receive all your documentation which will start those meaningful conversations with the Agents and staff.

Kevin works with North and East Down agency to guide their clients through the 'minefield' that health & safety law can be. Contact us and take the hassle out of health and safety management.

Emily joined North and East Down agency in August 2021. She enjoys getting to know our customers and is happy to help you with any queries you may have on new or existing motor and personal policies.

Uel is the Financial Adviser at NFU Mutual North and East Down agency. He's here to share NFU Mutual’s wealth of knowledge, answer your questions and help you reach your financial goals as efficiently as possible. He offers a holistic financial planning service and is happy to help you stay on track of achieving your goals as your circumstances and priorities change over time. Uel has been working for NFU Mutual for 21 years and is from a farming background.

Andrew has worked for NFU Mutual for over 6 years doing various roles. He can help with savings, investments, pensions and protection options on a non-advised basis by giving information on products you may be interested in to help you make an informed decision.

For your convenience, our phone number continues to be answered by our Customer Support Centre colleagues from 5pm – 8pm weekdays and 9am – 12.30pm on Saturdays as well as 9am – 8pm on most Public Holidays. They can deal with taking payment, quotation or mid-term amendments on Motor, Home, Caravan, Travel, Horse & Rider or Horsebox insurance. For data protection purposes they will only be able to deal with the policyholder or an authorised person noted on the policy.