Rooksbridge

Mike House

Senior Agent & Group Secretary

Brought up on a Somerset dairy farm, Mike is qualified with a BSC (Hons) degree in Agriculture and has been an Agent for NFU Mutual since 1988. Mike can assist on many aspects of insurance and specialises in farming and business protection. Mike is based at our Rooksbridge office and is also the local representative for the North West Somerset Group of the NFU.

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Deanna Gladki

Senior Agent & Group Secretary

Deanna has been with NFU and NFU Mutual since 1995, starting in Hertfordshire then relocating to Somerset in 1997. Deanna is highly experienced in assisting customers on many aspects of insurance cover including farming and business protection, specialising in the hospitality sector. Deanna is based at our Williton office and is also the local representative for the South West Somerset Group of the NFU.

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Christopher Harding

Agent & Group Secretary

Christopher joined the office as a new Agent and Group Secretary in December 2018. Christopher lives in the heart of Exmoor with his wife Caroline and children Dulcie & Rufus on their 30 acre small holding, where they rear dairy calves and run a pedigree flock of Wiltshire Horn sheep. In their down time they also keep a small herd of pedigree milking goats which they enjoy competing in the show ring throughout the season across the South West. He is based at our Rooksbridge office working alongside Mike House.

Christopher has spent recent years working within the veterinary wholesale market, prior to farming at home and concentrating on setting up a dairy calf rearing unit alongside the sheep and goats. When time allows Christopher is happiest casting the odd fly on the river Exe or attempting to hit the occasional clay.

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Carol Pilgrim

Business Manager

Carol has been with the agency since February 1992. She is responsible for the smooth day to day running of both the Rooksbridge and Williton office and the coaching, training and development of the team. She also assists with any marketing, recruitment and compliance for both offices and ensures that the latest regulatory requirements are met. Carol is keen to ensure that all customers receive a professional and friendly service from the Rooksbridge & Williton team, with the emphasis firmly on customer service.

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Rachel Smith

New Business Developer

Rachel has been with the Williton agency since March 2014 and is responsible for developing sales opportunities for personal, bespoke household and commercial insurance products. Rachel can also arrange appointments with Laura Howlett, our NFU Mutual Financial Adviser.

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Natalie White

Account Handler

Natalie joined the Williton agency in June 2017 and is responsible for personal, farm and commercial accounts and Agent support.

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Sue Nation

Senior Customer Service Adviser

Sue has worked in the Williton agency for over 30 years and is responsible for team training and compliance and the smooth day to day running of the office, ensuring that all customers receive a professional and friendly service.

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Stephanie Leaver

Account Handler

Stephanie previously worked at Santander Bank and joined the Rooksbridge agency in November 2017. Stephanie is responsible for personal and commercial accounts and Agent support.

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Anita Ferriday

Customer Service Adviser

Anita has been with NFU Mutual since 1996 and is available to assist on all matters of motor, personal, equine, commercial and farm insurance. Anita is also able to assist with the reporting of new claims and can help with any existing claim enquiries.

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Jack Roberts

Customer Service Adviser

Jack joined the Rooksbridge agency in July 2018 and is available to assist on all matters of motor and personal insurance.

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Annie White

Customer Service Adviser

Annie joined the Williton team in September 2017 and has over 30 year’s insurance experience and is available to assist on all matters of motor, personal and commercial insurance products. Annie is also able to assist with the reporting of new claims and can help with any existing claim enquiries.

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Katie Ball

Customer Service Adviser

Katie joined the Williton team in July 2018 and is available to assist on all matters of motor and personal covers.

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Alice Goodchild

Customer Service Adviser

Alice has been with NFU Mutual since October 2017 and joined the Rooksbridge agency in April 2019. Alice previously worked at the Honiton office and can assist on all matters of motor and personal insurance. She is working towards assisting with commercial insurance and the reporting of new claims. Alice has a keen interest in horses and all things rural.

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Jackie Humphrey

Administration Support

Jackie joined the Rooksbridge agency in December 1992 and is responsible for general administration and accounts.

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Karen Barratt

Administration Support

Karen joined the Rooksbridge agency in January 2008 and is responsible for general administration and accounts.

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Sue Hague

Administration Support

Sue joined Rooksbridge agency in October 2017 and is responsible for general administration and accounts.

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Charlotte Carter

Customer Service Adviser & Financial Services Co-Ordinator

Charlotte joined the team in May 2017 and is responsible for all matters of motor and personal covers. She is able to assist with the reporting of new claims and can help with any existing claim enquiries. Charlotte can also arrange appointments with Laura Howlett, our NFU Mutual Financial Adviser.

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Laura Howlett

Financial Adviser

Laura has been in financial services for 20 years and has been an adviser for over 11 years. Laura can help you with pensions, investments and tax planning; as well as personal or business life cover and protection needs. She can offer a personal and/or business financial review with professional and friendly advice for your financial planning needs. You can relax knowing you are making the right decisions for your future.

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