Ross on Wye & Ledbury

I have been an Agent at Ross on Wye since 1997 and took over as Senior Agent in 2008 following the retirement of Philip Jenkins. I specialise in servicing our larger agricultural, commercial and corporate clients as well as managing our agency team with my partner, Malcolm Watkins, to make sure we are delivering the first class professional service our customers deserve. As an agency we have a considerable book of corporate commercial businesses including large scale food, property, motor trade and charity risks as well as our traditional agricultural and horticultural clients who all value the professional personal service which we consistently deliver. The value our corporate clients attach to our high service levels is evidenced by the longevity of our relationships with them. Our top ten customers have all insured with this agency for in excess of ten years and often for much longer. Such long term relationships have allowed us to truly understand our customers' businesses and precisely what it is that they are looking for from their insurance provider. Outside of work I have an interest in equestrian pursuits and am a keen gardener.

I joined the Ross on Wye and Ledbury team in 2001 after graduating from Harper Adams University College. I am Herefordshire born and bred and being local enables me to build long lasting relationships with our clients. I specialise in servicing our larger commercial and agricultural clients and support Matthew with the management of the Ross on Wye branch to ensure that we deliver on a promise of a first class professional service. In addition to my role as Assistant Agent, I am also Group Secretary for the Ledbury and Ross on Wye branch of the National Farmers Union. In my spare time, as well as spending time with my young family, I am an active member of Ewyas Harold Football Club and local charity fundraiser and supporter.

I joined the agency in 2009 as a Customer Service Adviser and am now responsible for the day to day running of the office as well as supporting agents and our customers. I am licenced on all of the products that we offer to enable me to assist with any queries or quotations.

I joined the agency in 2012 after graduating from the Royal Agricultural University, Cirencester. After various roles and a short career change working as a loss adjuster, my role now is to assist the agents with our larger agricultural and corporate clients.

I joined the agency in April 2008 having previously worked in the Exeter office as a Customer Service Adviser for two years. I am fully licensed and my role as an Account Executive consists of new business, cross selling, reviews and commercial managing. Outside of work I like to spend time with my young family and I’m also partial to walking around the odd field (with permission) doing some metal detecting.

I joined the agency in June 2016, and with previous insurance experience under my belt this has helped me to achieve my product licences. My job role entails completing renewal reviews, servicing existing accounts and gaining new business opportunities. In my spare time I love to be in the great outdoors and playing sports, I am a keen mountain biker & play netball for a Herefordshire team.

I joined the team in 2017 as an Agricultural Executive Assistant. I am a dairy farmer’s daughter with a degree in Agriculture from Harper Adams University. I am fully licensed and my job role sees me review existing farm policies as well as setting up new business. I am also a point of contact for NFU membership queries and get involved with the organisation of NFU agency events and meetings.

I have worked in the agency for over 10 years. I joined as a Customer Service Adviser (where all the best start!). I am fully licensed and currently work in the claims department with Jane. Outside of work I like to socialise with friends.

I started at the Ross on Wye office as a Customer Service Adviser in 1999. I now deal with claims on a full time basis, along with Alex, and am fully licensed, enabling me to deal with claims under all of our policies. I am also a training & competence supervisor, assisting with the training and assessment of other members of the team. In my spare time I like to socialise with friends, and go to music gigs.

I joined the agency in October 2015 as a Customer Service Adviser. I am licensed in all products to enable me to help you with your incoming queries. My main responsibility is supporting both our agents.

I have been with NFU Mutual Ross on Wye since August 2014. I am licensed to sell motor insurance policies including car, commercial vehicle, agricultural vehicle and motorcycles and home and lifestyle policies including travel. I am also licensed to sell tradesmen’s policies. Outside of work I enjoy watching football, rugby and listening to music.

I joined the agency in early January 2018 as a Customer Service Adviser. I have a strong agricultural knowledge from growing up on a local farm, and my previous employment in agricultural consultancy. I am currently licensed in motor and personal products and my remaining training in other licences is ongoing. My job role is varied from assisting with incoming queries and quotations and reviewing policies, I also deal with the accounts in the agency.

Emma joined the agency in January 2021 in the role of Trainee Executive Assistant. Emma is currently able to assist you with your NFU Mutual motor insurance and is working towards obtaining her licences so that she may discuss and assist you with all of our other general insurance products. Emma lives on a beef farm and has a few horses so has great knowledge of the farming and the equine industry.

I joined the agency in 1993 and am responsible for collation & distribution of renewal policies, ordering of stationery, marketing literature and general duties to aid the office management.

Jack is NFU Mutual’s Financial Adviser for the Ross on Wye agency, with over 9 years’ experience in the financial sector and with NFU Mutual. Financial planning is all about ensuring you enjoy the future that you want. As an NFU Mutual Financial Adviser, Jack can help you put the right financial plan in place to support your goals throughout life. He can provide the help you need with life protection, critical illness, income protection, pensions and investments to ensure the right protection is in place for your family’s and your business’s future.

Elizabeth joined the agency in August 2021 as an Account Executive. She is currently in training as she has just left the University of Gloucestershire with an English degree. In her spare time, she enjoys exercising and socialising.

Martyn joined the agency as an Account Executive in August 2021. He is currently working through his licences to be able to service our personal and corporate clients. Prior to joining the agency, he spent 14 years working in insurance with AXA. His spare time is spent running around after his young son, but in any other free time he loves watching any sports and relaxing with his family.

Sam joined the agency in August 2021 as an Internal Account Executive. He has worked in the financial sector since October 2019 and hope to use his previous experience here in the agency. Outside of work he likes to study history and go walking around the local area.

I joined the agency in 2007 initially as a Customer Service Adviser, and became an Account Executive in 2008. I am licensed on many products and my role involves reviewing and servicing existing accounts, as well as new business. In my spare time I enjoy good food and wine, and walking off some of those calories with my rescue dog.

Melanie joined the agency in February 2008 initially as a Customer Service Adviser and progressed to an Account Executive. She is licensed in many products and her role involves reviewing and servicing existing accounts, as well as new business.