Ross on Wye & Ledbury

Matthew has been an Agent at Ross on Wye since 1997 and took over as Senior Agent in 2008 following the retirement of Philip Jenkins. He specialises in servicing larger agricultural, commercial and corporate clients as well as managing the agency team with his partner, Malcolm Watkins, to ensure delivery of the first class professional service our customers deserve. As an agency we have a considerable book of corporate commercial businesses including large scale food, property, motor trade and charity risks as well as traditional agricultural and horticultural clients who all value the professional personal service which we consistently deliver. The value our corporate clients attach to our high service levels is evidenced by the longevity of our relationships with them. Our top ten customers have all insured with this agency for in excess of ten years and often for much longer. Such long term relationships have allowed us to truly understand our customers' businesses and precisely what it is that they are looking for from their insurance provider. Outside of work he has an interest in equestrian pursuits and is a keen gardener.

Malcolm joined the Ross on Wye and Ledbury team in 2001 after graduating from Harper Adams University College. He's Herefordshire born and bred and being local enables him to build long lasting relationships with our clients. He specialises in servicing our larger commercial and agricultural clients and support Matthew with the management of the Ross on Wye branch to ensure that we deliver on a promise of a first class professional service. In addition to his role as Assistant Agent, he is also Group Secretary for the Ledbury and Ross on Wye branch of the National Farmers Union. In his spare time, as well as spending time with his young family, he's an active member of Ewyas Harold Football Club and local charity fundraiser and supporter.

Millie joined the agency in 2009 as a Customer Service Adviser and is now responsible for the day to day running of the office as well as supporting agents and our customers. She is licenced on all of the products that we offer which enables her to assist with any queries or quotations.

Brendan joined the agency in April 2008 having previously worked in the Exeter office as a Customer Service Adviser for two years. He's fully licensed and his role as an Account Executive consists of new business, cross selling, reviews and commercial managing. Outside of work he likes to spend time with his family and is also partial to walking around the odd field (with permission) doing some metal detecting.

Annie joined the agency in June 2016, and with previous insurance experience under her belt this has helped her to achieve her product licences. Her job role entails completing renewal reviews, servicing existing accounts and gaining new business opportunities. In her spare time she loves to be in the great outdoors and playing sports, she's a keen mountain biker and plays netball for a Herefordshire team.

Emma joined the team in 2017 as an Agricultural Executive Assistant. She's a dairy farmer’s daughter with a degree in Agriculture from Harper Adams University. She's fully licensed and her job role sees her review existing farm policies as well as setting up new business. She's also a point of contact for NFU membership queries and gets involved with the organisation of NFU agency events and meetings.

Alexandra has worked in the agency for over 10 years. She joined as a Customer Service Adviser (where all the best start!). She's fully licensed and currently works in the claims department with Jane. Outside of work she likes to socialise with friends.

Jane started at the Ross on Wye office as a Customer Service Adviser in 1999. She now deals with claims on a full time basis, along with Alex, and is fully licensed, enabling her to deal with claims under all of our policies. She's also a training and competence supervisor, assisting with the training and assessment of other members of the team. In her spare time she likes to socialise with friends, and go to music gigs.

Katherine joined the agency in October 2015 as a Customer Service Adviser. She's licensed in all products to enable her to help you with your incoming queries. Her main responsibility is supporting both our agents.

Andrew has been with NFU Mutual Ross on Wye since August 2014. He's licensed to sell motor insurance policies including car, commercial vehicle, agricultural vehicle and motorcycles and home and lifestyle policies including travel. He's also licensed to sell tradesmen’s policies. Outside of work he enjoys watching football, rugby and listening to music.

Iona joined the agency in early January 2018 as a Customer Service Adviser. She has a strong agricultural knowledge from growing up on a local farm, and her previous employment in agricultural consultancy. She's currently licensed in motor and personal products and her remaining training in other licences is ongoing. Her job role is varied from assisting with incoming queries and quotations and reviewing policies, she also deals with the accounts in the agency.

Jenny joined the agency in 1993 and is responsible for collation & distribution of renewal policies, ordering of stationery, marketing literature and general duties to aid the office management.

 Jack is NFU Mutual’s Chartered Financial Adviser for the Ross on Wye agency, with over 11 years’ experience in the financial sector and with NFU Mutual. Financial planning is all about ensuring you enjoy the future that you want. As an NFU Mutual Financial Adviser, Jack can help you put the right financial plan in place to support your goals throughout life. He can provide the help you need with life protection, critical illness, income protection, pensions and investments to ensure the right protection is in place for your family’s and your business’s future.

Elizabeth joined the agency in August 2021 as an Account Executive. She is currently in training as she has just left the University of Gloucestershire with an English degree. In her spare time, she enjoys exercising and socialising.

Martyn joined the agency as an Account Executive in August 2021. He is currently working through his licences to be able to service our personal and corporate clients. Prior to joining the agency, he spent 14 years working in insurance with AXA. His spare time is spent running around after his young son, but in any other free time he loves watching any sports and relaxing with his family.

Sam joined the agency in August 2021 as an Internal Account Executive. He has worked in the financial sector since October 2019 and hope to use his previous experience here in the agency. Outside of work he likes to study history and go walking around the local area.

Liz joined the agency in January 2022 in a new role of Risk & Governance Manager.  She is responsible for the agency complying with a comprehensive framework of controls ensuring that policies, procedures and regulations are followed.  Liz’s background is one of law enforcement, predominantly training, where she ensured that officers and staff were trained in current legislation and policy.  She is currently working towards obtaining her licenses to give her a good grounding in all aspects of insurance and will be working closely with Millie to undertake the day to day running of the agency.

Lucinda joined the team in January 2022 as an Agricultural Account Executive. She is currently working towards obtaining her licenses so she can advise on our full range of insurance products. Lucinda lives at home on the family farm so has an extensive knowledge of the beef and arable farming sectors.

Laura joined the agency in 2007 initially as a Customer Service Adviser, and became an Account Executive in 2008. She's licensed on many products and her role involves reviewing and servicing existing accounts, as well as new business. In her spare time she enjoys good food and wine, and walking off some of those calories with her rescue dog.

Melanie joined the agency in February 2008 initially as a Customer Service Adviser and progressed to an Account Executive. She is licensed in many products and her role involves reviewing and servicing existing accounts, as well as new business.

Steph joined the agency in March 2022 as Poultry Account Manager.  She has worked in the insurance industry for 20 years, initially as an insurance broker and then underwriter in the London Insurance Market, where she gained her ACII. She joined NFU Mutual in 2006 as an Agent and then after a break to have children returned to NFU Mutual to run various poultry accounts which she has now done for the past 7 years.  She is fully licensed in all products and currently looks after some of our poultry schemes. Steph lives at home with her husband and 2 children on their family beef and arable farm and enjoys riding her horse in her spare time.