Tuesday: 9:00 am - 8:00 pm
Wednesday: 9:00 am - 8:00 pm
Thursday: 9:00 am - 8:00 pm
Friday: 9:00 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Sunday: Closed
Ross on Wye & Ledbury
Orchard House, Phocle Green Business Park, Ross on Wye, HR9 7XU
Visit today: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: 9:00 am - 12:00 pm
Sunday: Closed
Welcome to NFU Mutual Ross on Wye & Ledbury agency.
We are based in the heart of the local community and we aim to provide a comprehensive, professional and above all local and personalised service.
NFU Mutual
Our team
Matthew Price BSc. (Hons) Dip CII
Senior Agent
I have been an Agent at Ross on Wye since 1997 and took over as Senior Agent in 2008 following the retirement of Philip Jenkins. I specialise in servicing our larger agricultural, commercial and corporate clients as well as managing our agency team with my partner, Malcolm Watkins, to make sure we are delivering the first class professional service our customers deserve. As an agency we have a considerable book of corporate commercial businesses including large scale food, property, motor trade and charity risks as well as our traditional agricultural and horticultural clients who all value the professional personal service which we consistently deliver. The value our corporate clients attach to our high service levels is evidenced by the longevity of our relationships with them. All of our top 10 customers have insured with this agency for in excess of 10 years and often for much longer. Such long term relationships have allowed us to truly understand our customers' businesses and precisely what it is that they are looking for from their insurance provider. Outside of work I have an interest in equestrian pursuits and am a keen gardener.
Malcolm Watkins BSc. (Hons) Cert CII
Assistant Agent
I joined the Ross on Wye and Ledbury team in 2001 after graduating from Harper Adams University College. I am Herefordshire born and bred and being local enables me to build long lasting relationships with our clients. I specialise in servicing our larger commercial and agricultural clients and support Matthew with the management of the Ross on Wye branch to ensure that we deliver on a promise of a first class professional service. In addition to my role as Assistant Agent, I am also Group Secretary for the Ledbury and Ross on Wye branch of the National Farmers Union. In my spare time, as well as spending time with my young family, I am an active member of Ewyas Harold Football Club and local charity fundraiser and supporter.
Millie Walker Cert CII
Office Manager
I joined the agency in 2009 as a Customer Service Adviser and am now responsible for the day to day running of the office as well as supporting agents and our customers. I am licenced on all of the products that we offer to enable me to assist with any queries or quotations.
Ed Price Cert CII
Sales Executive
I joined the agency in January 2017, previously working with a number of brokers. I have over 10 years’ experience in the insurance industry, with knowledge of commercial, motor and personal insurance. I now specialise in helping the local and regional hospitality sector, working with hotels, B&B’s and restaurants. I am also licensed on personal lines of insurance including home (with a focus on NFU Mutual bespoke insurance) motor, commercial vehicle and travel insurance. Outside of work, I am the proud father to a little girl and a long suffering Gloucester Rugby season ticket holder. I can also bore anyone for hours about Southampton Football Club.
Lucy Bennion BSc (Hons) Dip CII Adv, Dip CILA
Executive Assistant
I joined the agency in 2012 after graduating from the Royal Agricultural University, Cirencester. After various roles and a short career change working as a loss adjuster, my role now is to assist the agents with our larger agricultural and corporate clients.
Brendan Bishop Cert CII
Account Executive
I joined the agency in April 2008 having previously worked in the Exeter office as a Customer Service Adviser for two years. I am fully licensed and my role as an Account Executive consists of new business, cross selling, reviews and commercial managing. Outside of work I like to spend time with my young family and I’m also partial to walking around the odd field (with permission) doing some metal detecting.
Annie Matthews Cert CII
Account Executive
I joined the agency in June 2016, and with previous insurance experience under my belt this has helped me to achieve my product licences. My job role entails completing renewal reviews, servicing existing accounts and gaining new business opportunities. In my spare time I love to be in the great outdoors and playing sports, I am a keen mountain biker & play netball for a Herefordshire team.
Emma Alford BSc (Hons)
Agricultural Account Executive
I joined the team in 2017 as an Agricultural Account Executive. I am a dairy farmer’s daughter with a degree in Agriculture from Harper Adams University. I am fully licensed and my job role sees me review existing farm policies as well as setting up new business. I am also a point of contact for NFU membership queries and get involved with the organisation of NFU agency events and meetings.
Alexandra Price Cert CII
Claims Manager
I have worked in the agency for over 10 years. I joined as a Customer Service Adviser (where all the best start!). I am fully licensed and currently work in the claims department with Jane. Outside of work I like to socialise with friends.
Jane Evans Cert CII
Claims Manager
I started at the Ross on Wye office as a Customer Service Adviser in 1999. I now deal with claims on a full time basis, along with Alex, and am fully licensed, enabling me to deal with claims under all of our policies. I am also a training & competence supervisor, assisting with the training and assessment of other members of the team. In my spare time I like to socialise with friends, and go to music gigs.
Katherine Dunn BA (Hons) Cert CII
Agents Support
I joined the agency in October 2015 as a Customer Service Adviser. I am licensed in all products to enable me to help you with your incoming queries. My main responsibility is supporting both our agents.
Andrew Powell
Customer Service Adviser
I have been with NFU Mutual since August 2014. I am licensed to sell motor insurance policies including car, commercial vehicle, agricultural vehicle and motorcycles and home and lifestyle policies including travel. I am also licensed to sell tradesmen’s policies. Outside of work I enjoy watching football, rugby and listening to music.
Iona Lloyd
Customer Service Adviser
I joined the agency in early January 2018 as a Customer Service Adviser. I have a strong agricultural knowledge from growing up on a local farm, and my previous employment in agricultural consultancy. I am currently licensed in motor and personal products and my remaining training in other licences is ongoing. My job role is varied from assisting with incoming queries and quotations and reviewing policies, I also deal with the accounts in the agency.
Jenny Jones
Office Administrator
I joined the agency in 1993 and am responsible for collation & distribution of renewal policies, ordering of stationery, marketing literature and general duties to aid the office management.
Virginia Gow-Smith
Agents & Clerical Support
I have worked for the agency since September 2014. I complete pre-appointment preparation work for Malcolm, Matthew and the four Account Executives, as well as various other supplementary admin duties.
Rhian Phelps DIP PFS, BSc (Hons)
Financial Adviser
I joined the Ross on Wye and Ledbury team in December 2017, previously working for two other financial planning companies. I have over 10 years’ experience as a Financial Adviser, with knowledge of investments, pensions, protection and inheritance tax planning. I specialise in providing all of my clients with a full and holistic financial planning service helping them with all of their financial needs. My passion lies in relationship management and developing trusting and lasting relationships with my clients. Outside of work I am a keen horse rider who is regularly involved within the local equine community, often competing in dressage and show jumping competitions.
John Cater
Financial Adviser
I am NFU Mutual's Financial Adviser for the Ross-on-Wye and Ledbury agency. I have over 30 years’ experience in financial services, and have worked for NFU Mutual since 2010. I have a breadth of knowledge and experience to help you with your financial planning needs. As Financial Adviser I can help you to put the right financial plans in place to support you and your family; this can include protecting you and your loved ones, pension planning, longer term investments, and Inheritance Tax mitigation. I work collaboratively with my clients, in an open and transparent manner to find the most suited solutions to your financial needs.
Laura Pragnell Dip CII
Account Executive
I joined the agency in 2007 initially as a Customer Service Adviser, and became an Account Executive in 2008. I am licensed on many products and my role involves reviewing and servicing existing accounts, as well as new business. In my spare time I enjoy good food and wine, and walking off some of those calories with my rescue dog.
Julian Rea
Customer Service Adviser
I have worked for NFU Mutual for over eight years and provide customer service on motor, personal and equine products. I will be pleased to help with many aspects of insurance from quotations to policy servicing and I also assist with claims. In my spare time I enjoy cycling and taking regular exercise to keep fit and have a keen interest in sport.
Melanie Bevis Cert CII
Account Executive
I joined the branch in February 2008 initially as a Customer Service Adviser and progressed to an Account Executive. I am licensed in many products and my role involves reviewing and servicing existing accounts, as well as new business.