Phone lines closed
Wednesday: 9:00 am - 8:00 pm
Thursday: 9:00 am - 8:00 pm
Friday: 9:00 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Sunday: Closed
Monday: 9:00 am - 8:00 pm
Ross on Wye & Ledbury
Orchard House, Phocle Green Business Park, Ross on Wye, HR9 7XU
Visit today: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: 9:00 am - 12:00 pm
Sunday: Closed
Monday: 9:00 am - 5:00 pm
Welcome to NFU Mutual Ross on Wye & Ledbury agency.
We are based in the heart of the local community and we aim to provide a comprehensive, professional and above all local and personalised service.
NFU Mutual
Matthew Price BSc. (Hons) Dip CII
Senior Agent
I have been an Agent at Ross on Wye since 1997 and took over as Senior Agent in 2008 following the retirement of Philip Jenkins. I specialise in servicing our larger agricultural, commercial and corporate clients as well as managing our agency team with my partner, Malcolm Watkins, to make sure we are delivering the first class professional service our customers deserve. As an agency we have a considerable book of corporate commercial businesses including large scale food, property, motor trade and charity risks as well as our traditional agricultural and horticultural clients who all value the professional personal service which we consistently deliver. The value our corporate clients attach to our high service levels is evidenced by the longevity of our relationships with them. All of our top 10 customers have insured with this agency for in excess of 10 years and often for much longer. Such long term relationships have allowed us to truly understand our customers' businesses and precisely what it is that they are looking for from their insurance provider. Outside of work I have an interest in equestrian pursuits and am a keen gardener.
Malcolm Watkins BSc. (Hons) Cert CII
Assistant Agent
Millie Walker Cert CII
Office Manager
I joined the agency in 2009 as a Customer Service Adviser and am now responsible for the day to day running of the office as well as supporting agents and our customers. I am licenced on all of the products that we offer to enable me to assist with any queries or quotations.
Lucy Bennion BSc (Hons) Dip CII Adv, Dip CILA
Executive Assistant
Brendan Bishop Cert CII
Account Executive
I joined the agency in April 2008 having previously worked in the Exeter office as a Customer Service Adviser for two years. I am fully licensed and my role as an Account Executive consists of new business, cross selling, reviews and commercial managing. Outside of work I like to spend time with my young family and I’m also partial to walking around the odd field (with permission) doing some metal detecting.
Annie Matthews Cert CII
Account Executive
I joined the agency in June 2016, and with previous insurance experience under my belt this has helped me to achieve my product licences. My job role entails completing renewal reviews, servicing existing accounts and gaining new business opportunities. In my spare time I love to be in the great outdoors and playing sports, I am a keen mountain biker & play netball for a Herefordshire team.
Emma Alford BSc (Hons)
Agricultural Account Executive
I joined the team in 2017 as an Agricultural Account Executive. I am a dairy farmer’s daughter with a degree in Agriculture from Harper Adams University. I am fully licensed and my job role sees me review existing farm policies as well as setting up new business. I am also a point of contact for NFU membership queries and get involved with the organisation of NFU agency events and meetings.
Alexandra Price Cert CII
Claims Manager
I have worked in the agency for over 10 years. I joined as a Customer Service Adviser (where all the best start!). I am fully licensed and currently work in the claims department with Jane. Outside of work I like to socialise with friends.
Jane Evans Cert CII
Claims Manager
I started at the Ross on Wye office as a Customer Service Adviser in 1999. I now deal with claims on a full time basis, along with Alex, and am fully licensed, enabling me to deal with claims under all of our policies. I am also a training & competence supervisor, assisting with the training and assessment of other members of the team. In my spare time I like to socialise with friends, and go to music gigs.
Katherine Dunn BA (Hons) Cert CII
Agents Support
I joined the agency in October 2015 as a Customer Service Adviser. I am licensed in all products to enable me to help you with your incoming queries. My main responsibility is supporting both our agents.
Andrew Powell
Customer Service Adviser
I have been with NFU Mutual since August 2014. I am licensed to sell motor insurance policies including car, commercial vehicle, agricultural vehicle and motorcycles and home and lifestyle policies including travel. I am also licensed to sell tradesmen’s policies. Outside of work I enjoy watching football, rugby and listening to music.
Iona Lloyd
Client Accounts Manager
Emma Davies
Trainee Executive Assistant
Emma joined the agency in January 2021 in the role of Trainee Executive Assistant. Emma is currently able to assist you with your NFU Mutual motor insurance and is working towards obtaining her licences so that she may discuss and assist you with all of our other general insurance products. Emma lives on a beef farm and have a few horses so has great knowledge of the farming and the equine industry.
Jenny Jones
Office Administrator
I joined the agency in 1993 and am responsible for collation & distribution of renewal policies, ordering of stationery, marketing literature and general duties to aid the office management.
Laura Pragnell Dip CII
Account Executive
I joined the agency in 2007 initially as a Customer Service Adviser, and became an Account Executive in 2008. I am licensed on many products and my role involves reviewing and servicing existing accounts, as well as new business. In my spare time I enjoy good food and wine, and walking off some of those calories with my rescue dog.
Melanie Bevis Cert CII
Account Executive
Jack Mason-Brown Dip PFS, Bsc Hons
Financial Adviser
Jack is NFU Mutual’s Financial Adviser for the Ross on Wye agency, with over 9 years’ experience in the financial sector and with NFU Mutual. Financial planning is all about ensuring you enjoy the future that you want. As an NFU Mutual Financial Adviser, Jack can help you put the right financial plan in place to support your goals throughout life. He can provide the help you need with life protection, critical illness, income protection, pensions and investments to ensure the right protection is in place for your family’s and your business’s future.