Ryedale

Having grown up on a farming estate in Norfolk managed by my father, I graduated from Newcastle University with a BSc Hons in Agriculture. I went on to qualify as an accountant and worked for farm machinery dealer Ripon Farm Services Ltd for 10 years. My previous experiences have placed me in an ideal position to deal with agricultural, commercial and personal customers in all aspects of insurance, investments and their protection needs.

After growing up on the family farm in Ryedale and attending local schools I went on to graduate in BSc Agriculture at Harper Adams Agricutural College. I started my career with NFU Mutual in 1994. With my local knowledge and professional qualifications I am in a good position to deal with many aspects of estate, farming and large commercial insurances.

Growing up on the outskirts of Scarborough and attending local schools, the farming community was never too far away. I went on to graduate from Hull University with a Degree in Biology and London University with a Law Degree. I started my career working within the local authority covering water supplies and environmental issues. Previous to me becoming an Agent at the Pickering office, I worked for the NFU regional office in York as an Environment Adviser and latterly a County Adviser covering the York East area. This enabled me to get to know the Ryedale area and the farming community within it. I shall be dealing with all aspects of insurance covering agriculture, commercial and personal customers.

Hannah is from a local family run arable, beef and pig farm and worked with the agency from October 2013 until 2017. Hannah then worked at the regional NFU Mutual office as a Trainee Agent before returning to the Pickering agency in 2018 as the Agency Manager. Hannah oversees the day to day running of the agency and provides assistance to existing and new clients across Ryedale on all aspects of NFU Mutual insurance and financial services products and services.

Pippa joined us in August 2017 having previously worked for the Durham agency for 3 years. She is a Commercial and Agricultural Account Handler and her main role is to encourage the growing insurance book whilst servicing our existing commercial clients with their renewals. Pippa specialises in our Bespoke Home Insurance offering which is a product available to our high net worth clients.

Ricki joined our team in September 2016, she is from a farming family who run an arable farm locally. Ricki deals with our full range of products for new and existing customers, along with being a delegated claims handler and actively promoting financial planning services.

Rachel grew up on a local family dairy farm and graduated from Aberystwyth University with a first-class Bachelor of Science degree in Agriculture with Business Studies. She previously worked in NFU Mutual’s equine and pet claims department. She joined our team as a Commercial Account Handler in May 2020. Rachel’s role involves supporting new and existing clients with all their insurance needs and also promotes our financial services products.

Helen has a wealth of knowledge in servicing our new and existing clients as a Customer Service Adviser. Helen handles motor and personal renewals, account queries, new business enquiries and she is a delegated claims handler.

Helena and her family run a local sheep farm and she has been with the team for several years now as a Customer Service Adviser and handles motor and personal insurance product along with being a delegated claims handler.

Lauren has worked in the customer service industry previously and started with the agency in July 2018. Her main role in the office is dealing with new motor and personal clients along with speaking to existing clients regarding their current insurances. Lauren lives locally and is active on her family small holding.

Jodie joined the team in June 2021 having previously worked in both Administration and Customer Service roles. Her main role in the office will be dealing with new and existing motor and personal clients.  Jodie lives locally and has owned and ridden horses for the majority of her life.

Rachel is from a local family run arable and beef farm and re-joined the team in November 2018 as a Personal Assistant to the Agents, having worked at the North East NFU Regional Office for two and a half years. Rachel’s main duties are assisting the Agents in their day-to-day needs; arranging client appointments, diary management, NFU activities and all other admin needs.

Sam joined the team in September 2020 having previously worked at a local solicitor’s firm specialising in administration. Sam is the first point of contact for customers either on the telephone or in the office, directing all queries to the correct people. She primarily handles all the office renewal paperwork and undertakes a huge amount of our other admin needs by working with the rest of the team. She is from an equine background having had horses of her own from a young age.

James joined the Agency in April 2020 having started his career working for Barclays Bank for 13 years in a variety of roles. He will be working closely with our NFU Mutual Financial Adviser, Callum Woods to offer outstanding financial advice to our clients to help them achieve their life goals whether that be planning for retirement or making the most of investments. He will also work alongside the rest of the team to help grow the ever-expanding insurance book.

Callum has worked in financial services for over 10 years, priding himself on putting the client first and simplifying financial products. He advises on all aspects of NFU Mutual life assurance, pensions and investments. To contact Callum, you can call him directly on 07971 015240.