Whitfield
Unit 9, Whitfield Court, Whitecliffs Business Park, Whitfield, Dover, CT16 3PX
Call us: 9am-8pm
01304 825 225
Visit us: 9am-5pm
Whitfield
Unit 9, Whitfield Court, Whitecliffs Business Park, Whitfield, Dover, CT16 3PX
About Whitfield
We’ve really got to know our designated account handler over the years, and value their support, confident that they always have our best interests at heart. They understand our business and can deal with our enquiries quickly and efficiently. We’re located near the Tenterden office, so we’re just a short drive away from the team should we require a face-to-face meeting. Our business has multiple risks, so we want to make sure that the cover is appropriate to support every eventuality and NFU Mutual help us to do so.
Our team
Doug Jackson
Senior Agent & NFU Group Secretary
Doug has over 15 years of experience in business consultancy prior to moving into insurance. He worked most recently for a multi-national consultancy…
Darren Smith Cert CII
Agent (Corporate & Commercial)
Darren has been with the agency since 2009, and has worked across all areas of the agency before being appointed Partner in September 2017. His main r…
Stuart Doughty ACII
Senior Insurance Executive
Stuart has worked with various areas of the business since 1977. He now specialises in reviewing farming and commercial clients' insurance cover. The…
Hazel Clements
Insurance Executive
Hazel joined the new business team in 2019 and is from an agricultural background so she understands the current industry challenges. She is mainly ba…
Will Smith
Insurance Executive
Will joined the agency in 2024 and will be predominately based in the Tenterden office. He has a background in travel and tourism insurance. Will is…
Claire Coles
Customer Services Manager
Claire joined the business in 2019 as Insurance Executive with a background in project management. She works across all three offices, Ashford, Tenter…
Emily Browning
Key Account Handler
Emily joined the agency in January 2021 as part of the customer service team, following three years’ experience working for a local insurance broker…
Tyler Oiller
Key Account Handler
Tyler joined the agency as part of the administration team in 2020 and moved into the customer service team in 2021. He can help our clients with any…
Alexander Cowan
Customer Retention Specialist
Alexander joined the team in May 2024, as a Retention Specialist, looking to use his ten years’ experience within the luxury goods industry to help an…
Lara Jackson
Customer Service Supervisor and Key Account Handler
Lara joined the agency in December 2020 as part of the customer service team. She’s looking forward to developing good relationships with customers, w…
Izzy Browning
Customer Service Adviser
Izzy joined the agency in 2023 as part of the customer service team. She is enjoys helping existing and new customers with any queries they may have as well as being a helpful member of the team supporting her co-workers.
Steff Ceylan
Customer Service Adviser
Steff joined the agency in 2010 and currently works Tuesdays and Fridays, predominantly based in Ashford. She’s part of the customer services team and…
Lindsay Davies
Customer Service Adviser
Lindsay joined the agency in April 2025, having previously worked for many years in customer service and as a senior fraud investigator for a credit c…
Claire Frith
Customer Service Adviser
Claire joined the agency in February 2025 and will be based mainly in our Ashford office. She has over 20 years’ experience within a sales and admin…
Imogen Phillips
Customer Service Adviser
Imogen joined the service team in July 2024. She is based in the Ashford office and can help our customers with enquiries relating to their current in…
Polly Vurley
Customer Service Adviser
Polly joined the Agency in April 2025. She is part of the customer service team based in Ashford. She can help with customer queries regarding their i…
Callum Waters
Customer Services Adviser
Callum joined the agency in 2023 and is based predominately in the Ashford office. He joined team with previous customer service experience having wor…
Chloe Watson
Customer Service Adviser
Chloe joined the agency in November 2023, having worked for the previous 8 years in various customer service roles. She looks forward to being able t…
Harry Williams
Customer Service Adviser
Harry joined the agency in February 2025, having studied International Business at University, graduating in the summer of 2024. He will be mainly bas…
Becky Smith
Customer Services Adviser
Becky joined the agency in January 2024 as part of the Customer Service team, following on from three years’ customer service experience and holds a c…
Cheryl Sterrow
Customer Services Adviser
Cheryl joined the customer service team in January 2024, as a Customer Service Advisor. She has 24yrs insurance experience in both Sales and Customer…
Hannah Pearson
Account Handler
Hannah has been part of the service team since 2022, and is based in our Ashford office, helping our clients with any enquiries they may have in relat…
Izolda Reeder
Claims Handler
Izolda joined the agency in 2024 as part of the Claims Team, based primarily at our Whitfield office. With background in Motor Claims and Learning & D…
Jess Mckeown
Claims Handler
Jess joined the agency in March 2024, as part of the Claims Team, based mainly at our Ashford office. She previously worked in sales, dealing with lif…
Matthew Bridger
Marketing and New Business Development Manager
Matthew joined the agency in 2025, bringing with him a diverse background in business, marketing and social media. He is a Freeman in the Worshipful C…
Brian Castillo
Marketing Assistant
Brian joined the agency in 2025, with a diverse background in business, social media, and customer-focused roles. Having worked at variety of internsh…
Nigel Morris
Business Development Executive
Nigel joined the agency in May 2025 as part of the commercial business development team, based in Ashford, bringing a unique mix of experience from hi…
Storm Osment
Business Development Executive
Storm joined the agency in 2025, bringing a dynamic blend of strategic insight and creative expertise. With an MBA in International Business and exper…
Trevor Southerden
Business Development Executive
Trevor joined the agency in 2023 as part of the commercial business development team. He has previously worked at various companies in both the autom…
Tazmyn Marks
Senior Insurance Sales Executive (Commercial)
Tazmyn joined the Agency in May 2024 bringing with her 20 years of experience in insurance and financial services. She will be mainly based in the Ash…
Aaron Pittuck
Senior Sales Executive
Aaron joined the agency in May 2024, having previously worked in the Insurance industry for 10 years specialising in the car insurance area. He is mai…
Maisie Cox
Motor and Personal Sales Supervisor
Maisie joined the agency in 2019 as an apprentice. She was part of the administration team for over a year. After completing her apprenticeship, she m…
Aidan Tree
Business Development Executive
Aidan joined the agency in July 2023 as a Business Development Executive. Since then, he has transitioned into the sales team and is now dedicated to…
Miranda Wilkinson
Sales Executive
Miranda became part of the admin team in 2022, having previously worked in the advertising industry. She has now transferred to our New Business Team…
Kain Hart
Sales Executive
Kain joined the Sales team in July 2024 and is mainly based at the Ashford Office. He has previous experience within the insurance industry and can h…
Lee Phillips
Bespoke Insurance Adviser
Lee joined the agency new business team in 2015, after 10 years in the motor industry. He advises private clients on products which are specifically…
Lewis Greenwood
Financial Adviser
Lewis is our experienced, designated NFU Mutual Financial Adviser for the agency. Lewis started his financial planning career in London but has now mo…
Jorden Evans
Financial Services Co-ordinator
Jorden joined the agency in 2022, and is based in our Whitfield office. She joined the team with seven years' customer service experience and is now p…
Erica Butler
Operations Manager
Erica joined the agency in September 2020, working across Ashford, Tenterden and Whitfield offices, but mainly based in Ashford. Erica has a backgroun…
Stevie Young
Personal Assistant to Senior Agent
Stevie joined the agency in September 2019 and is mainly based in the Ashford office. Stevie was part of the administration team for 4 years and now is personal assistant to our Senior Agent Doug Jackson.
Beverley Asama
Administration Supervisor
Beverley joined the team in 2024, and comes to us with a Veterinary background where she worked as a Client Care Adviser for 8 years supporting the cl…
Hannah Carmichael
Insurance Administrator
Hannah joined the Agency as part of the Administration team in May 2025 and will be one of the first people you meet when you visit our Ashford office…
Karen Dean
Insurance Administrator
Karen joined the Administration team in 2024, with extensive experience across many roles, mainly within the education sector. Karen will be one of th…
Toby Furner
Insurance Administrator
Toby joined the agency as part of the administration team in July 2021. He will usually be one of the first people a customer will speak to when phoni…
Susan Porter
Insurance Administrator
Susan has been with the agency since 2011 and works as part of the administration team and is primarily based at Tenterden. She provides support on bo…
Sevval Zurel
Insurance Administrator
Sevval joined the agency in 2025, bringing valuable experience from her previous customer-facing roles. Based in Ashford, she is a dedicated member of…
Oliver Perez Nino
Training & Compliance Supervisor
Oliver joined the agency in January 2024 having previously worked in the insurance and financial industries, bringing with him over ten years’ experie…
Charlotte Moulton
Customer Service Adviser
Charlotte joined the team at the end of 2018 as part of the Customer Service team, having worked in the health insurance industry for 5 years. Her ro…
George Wallder
Professional Trainee
George joined the agency in 2024 as a Professional Trainee, who will over a two-year period be obtaining experience in the different areas of our busi…
Alex Walker
Non-advised Sales Consultant
Alex has been working for NFU Mutual since 2016 and working with Ashford, Tenterden & Whitfield agency since late 2018 for non-advised financial plann…
NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges. Financial advice is provided by NFU Mutual Select Investments Limited. Inheritance Tax advice is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Risk Management Services are provided by NFU Mutual Risk Management Services Limited and are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
D P Jackson & D M Smith is an appointed representative of The National Farmers Union Mutual Insurance Society Limited. And an introducer to NFU Mutual Select Investments Limited, a member of the NFU Mutual group of companies.
For security and training purposes calls may be recorded and monitored.
