Whitfield

Doug has over 15 years of experience in business consultancy prior to moving into insurance. He worked most recently for a multi-national consultancy and prior to that ran his own specialist consultancy practice. Having experienced life in a corporate business and a small partnership means he understand the challenges faced regardless of the size of business. This is all part of our personal approach to insurance and financial services. As you will see we have an extensive and experienced team to assist you but you can also contact Doug directly.

George joined the business in Spring 2017, based mainly in the Whitfield office. He looks forward to converting his past experience in the British Army into providing the very best service and advice for all clients and members. Doug's agricultural beginnings and experience gives him a good understanding of farming and the challenges facing the industry today. He works alongside the team to continue to provide the sound advice and service that sets us apart from the competition.

Darren has worked for the business for over 16 years across all areas of the agency before being appointed Partner in September 2017. His main role now is to assist corporate clients with their complex insurance requirements. Darren really enjoys going into a business and within a short period of time understanding how the business operates, from board level down to the operational side of the business. This understanding allows him to ensure insurances are correct from the outset and gives the peace of mind customers are looking for in an insurance provider.

With over 20 years of experience as an Agent for NFU Mutual, Mike is now acting as a Consultant to the agency helping rural business or domestic clients with their insurance needs. HIs key role is servicing the accounts of existing rural clients.

Robert joined the business in 2000, having worked as an NFU Mutual Underwriter for 3 years. He is primarily responsible for the management of the customer service team, and dealing with key accounts. Robert is able to deal with any enquiries regarding personal or business insurance. He is also responsible for ensuring the whole agency is compliant with FCA regulations and NFU Mutual products knowledge. Robert holds regular staff training sessions on products and processes to ensure the office provides the best service and knowledge to customers. He works across all three offices but is primarily based in Ashford.

Wesley joined NFU Mutual Ashford, Tentterden & Whitfield in 2009, originally dealing with financial accounts before moving into the customer services team. With over 10 years’ experience in all products, he now looks after the larger and more complex accounts.

Emily joined the agency in January 2021 as part of the Customer Service Team, following three years’ experience working at a local insurance broker. Emily is looking forward to developing good relationships with our customers, while assisting them with their motor insurance and financial needs. She can also introduce you to our local Financial Adviser for financial services, investments and pension products.

Steff joined the agency in 2010 and works Wednesday to Friday, predominately based in Ashford. Her main role is to collate and organise advised renewals including undertaking telephone reviews of customers' insurance. Steff is fully licensed in all NFU Mutual insurance products and also provides phone support to the Account Handlers. She also specialises in our National Intermediary Service (NIS) to help assist with more niche insurance needs and works closely with our Risk Management Adviser and can refer customers to them for health and safety advice.

David has worked at the Ashford office since 2010 and is part of the customer service team. He is more than happy to help with any existing customer enquiries for motor, household, equine or commercial policies. David works closely with both Financial Adviser and Risk Management Adviser so can refer customers to financial services or health and safety advice.

Ben joined the agency in 2017, predominately based in the Whitfield and Ashford offices following a background in the hospitality industry. He is fully licenced in all NFU Mutual products with his primary role being to look after existing clients. Ben also specialises in the National Intermediary Service (NIS) to help assist with more niche insurance needs. He can also refer customers to the local Financial Adviser for financial services, investments and pension products.

Amy joined the agency in June 2018, as part of the administration team. In 2019 she transferred to the customer service team and can assist with policy changes or any other queries by phone or face-to-face. Amy is fully licensed on NFU Mutual motor, personal and commercial products. She can also introduce our financial planning and risk management teams.

Lara joined the agency in December 2020 as part of the customer service team. She can assist existing customers with any enquires and policy changes. Lara is currently working towards gaining  licenses in both motor and personal insurance. She can also refer you to the local Financial Adviser for financial services, investments and pension products.

Gemma joined the business in 2018 as part of the customer service team and her main role is to assist existing customers with any enquiries they have relating to motor, personal and commercial policies. She can also refer you to the local Financial Adviser for financial services, investments and pension products.

Oliver has been working for the Agency since 2014 with over 10 years of insurance experience, originally arranging insurance for new clients before deciding to move into the customer service team. His main role is dealing with all types of commercial and personal lines of insurance.  Oliver also has a great deal of experience in the National Intermediary Service to help clients with more complex insurance needs.  He can also refer customers to the in-house NFU Mutual Financial Adviser for help discussing things like investments, life insurance, income protection and pension products.

Charlotte joined the team at the end of 2018 as part of the Customer Service team, having worked in the health insurance industry for 5 years. Her role is to assist existing customers with enquires about motor and personal insurance policies. Charlotte can also refer you to the local Financial Adviser for financial services, investments and pension products.

Georgina joined the team in 2020 from an agricultural background. Her experience across a variety of agricultural businesses helps her understand the current industry challenges. Georgina's role in the customer service team is to assist existing customers with enquiries about their motor and personal insurance policies. She is available through phone communications or face-to-face and can also refer customers to our local Financial Adviser for financial advice, investments and pension products.

Samantha joined NFU Mutual Ashford, Tentterden & Whitfield in May 2021 as part of the customer service team, based in the Ashford office. She has previous experience in customer service roles and looks forward to developing relationships with customers and assisting with any motor enquiries or policy changes.

Stevie joined the agency in September 2019 as part of the administration team. In January 2020 he transferred to the customer service team. Stevie looks forward to developing relationships with customers and helping them with any of their motor and financial needs. He also currently coordinates the renewals for policies which we place with other insurers so we can cover all your insurance under one roof.

Paulene joined the Agency in 2012, working as part of your dedicated claims team. She can assist you with your personal or commercial property and liability claims and can provide guidance on personal or commercial legal expenses cover. Paulene is also able to refer you to our local NFU Mutual Financial Adviser for financial advice, investments and pension products or our Risk Management Adviser for health and safety guidance.

I joined the agency in 2007 after working for NFU Mutual for four years, as a member of the servicing team. My primary role was dealing with existing business enquiries, relating to motor, personal, equine and business products.

I am now working in the dedicated claims team, where I will assist you with personal or commercial property and liability claims.  I also specialise in our high net worth policies and I work closely with our Risk Management Adviser providing customers with assistance on health & safety matters.

I can also refer you to our local NFU Mutual Financial Adviser for financial advice.

Alexandra joined the Agency in February 2020, having worked in various customer service roles for 8 years prior to joining. She is part of the dedicated claims team, dealing with personal property claims from the Tenterden office. She is also able to refer you to our local NFU Mutual Financial Adviser for financial services, investments and pension products or our Risk Management Adviser for health and safety guidance.

Sam joined the Agency in January 2021 as part of the Customer Service Team.  He has previous experience in customer service roles, two years of which were handling household and subsidence claims.  Sam looks forward to developing strong relationships with customers and helping them with their motor insurance and financial needs. He can also refer you to our local NFU Mutual Financial Adviser for financial advice, investments and pension products.

Vicki joined the agency in January 2021 and her role is to look after the New Business and Financial Services Team. She has worked within the insurance industry for many years and has a lot of experience working in Customer Service roles. Her passion and expertise is team coaching and development.

Stuart joined the business in early 2017 as part of the corporate and commercial team. Much of his earlier career was spent working in the City of London for investment banks and brokers as an equity sales trader for pension funds and hedge funds. He specialises in building lasting relationships with local businesses in the food, drink and hospitality sectors and can assist all kinds of businesses in arranging insurance cover to meet their individual needs.

Gary has over 25 years’ experience in the insurance sector having worked for both commercial brokers and NFU Mutual before joining this agency. He works in the corporate and commercial team assisting businesses to create a tailored insurance packages. Gary's focus is on taking the time to understand customer needs, providing in depth advice and on-going assistance to meet with any additional requirements. He can also assist with health and safety matters through our risk management partners.

Charlie originally joined the NFU Mutual office in Warminster, but in March 2018 moved to Kent and joined the Ashford, Tenterden and Whitfield Agency as a member of the new business team. He deals with all aspects of motor, personal and commercial insurances. Charlie would be happy to discuss your requirements and find a solution that fits your needs. He can also refer you to our local Financial Adviser for life insurance, investments and pension products.

Dan joined the Agency in June 2020 as part of the Customer Service Team and quickly progressed into our New Business Team. Taking the hard working ethos and dedication displayed by our Great British Farmers and small business owners, he is dedicated to keeping your insurance needs both simple and personal, making it a priority to discuss your insurance needs at times that suit even the busiest schedules. Dan deals with all aspects of motor and personal insurance, and enjoys getting to know you and your insurance needs to find solutions that fit. He can also refer you to our local Financial Adviser for life insurance, investments and pension products.

Hazel became part of the new business team in 2019 and is currently based in the Ashford office. Her current role enables her to assist new and previous customers with their motor and home insurance. Hazel can also refer you to our local Financial Adviser who can assist you with a range of financial services products such as pensions and investments.

Tony joined the agency as part of the new business team in 2018 and is am currently based in the Ashford office. He has worked in the insurance industry for over 4 years, having previously worked for an over 50’s company specialising in home and motor insurance. His current role enables him to assist new and previous customers with their motor and home insurance. Tony can also refer you to our local Financial Adviser who can assist you with a range of benefits such as pensions and investments.

Hollie joined the Agency in 2017 and is currently based in the Ashford office. Her current role enables her to assist new and previous customers with their motor, home and commercial insurance. She can also refer you to our local NFU Mutual Financial Adviser who can assist you with a range of financial services products such as pensions and investments.

Lee joined the agency new business team in 2015, after 10 years in the motor industry. He works at the Ashford, Tenterden and Whitfield offices, advising private clients on Bespoke products which are specifically designed for high net worth individuals. His role mainly involves visiting clients at their home to tailor Bespoke products to suit their needs.He can also refer clients to our Financial Adviser for protection, investments and pension products.

Martin has over 30 years’ general insurance experience, starting his career with NFU Mutual Canterbury before working across the UK for both insurers and brokers. He became part of the new business team in 2020 and is currently based in the Ashford office. His current role enables him to assist both new and previous customers with their motor insurance. Martin can also refer you to our local NFU Mutual Financial Adviser who can assist you with a range of financial services products such as pensions and investments.

Stuart has worked for various departments within NFU Mutual since 1977. He now specialises in reviewing farming and commercial clients' insurance cover. The benefit of regular insurance reviews is that he can ensure your cover remains relevant to you as your business evolves. A big part of our business is not only providing insurance but working with you to reduce your likelihood of needing to make a claim. We deliver this through our Risk Management Adviser.

Claire joined the business in 2019 as Insurance Executive with a background in project management. She works across all three offices, Ashford, Tenterden and Whitfield and can help with reviewing existing policies. She can also refer you to our local Financial Adviser for financial services, investments and pension products.

Jodie has worked for the agency since 2010 after graduating from university with a BA (Hons) in Financial Services and Business Management. She has held a number of roles from Claims Handler to Agent. Jodie works out of the Ashford, Tenterden and Whitfiled offices, advising our private clients on NFU Mutual’s Bespoke product which is specifically designed for high net worth individuals. Her role mainly involves visiting you at your home to ensure your policy provides you with the best cover and remains relevant to you. She is am also licensed for small commercial or business requirements you may have attached to your property or land.

Jane joined the customer service team in Ashford in 2012 as a dedicated Account Handler helping customers with enquiries for personal, business and farm insurance. As of 2020 she is now responsible for visiting existing customers to review their insurance portfolio. This ensures she better understands your business and so can advise on the covers needed to protect you and your business.

Ken joined the team in 2015 after 30 years in financial services (from adviser to regional manager). His role is to help customers get the very best from our financial services team by appointing you to deal with the person most appropriate to your needs. He can also give you information about the products we offer and looks forward to talking to you over the phone or meeting face to face in the office.

Lind si part of a dedicated team who can help identify your individual financial planning needs including protection, pensions and investments, and then offer advice through an NFU Mutual Financial Adviser. She will have the initial discussion with you to determine your area of interest and then make the arrangements for you to speak with our Financial Adviser. Linda has worked in the agency for 10 years and have experience in both Customer Service Adviser and Claims Handler roles.

Renita joined the Agency in January 2021, as part of the Administration Team. Her duties include completing work around customer renewals, processing refund requests, managing incoming and outgoing post. She is the first point of contact for customers visiting the agency, whilst also taking inbound telephone calls and supporting the Agency Manager by providing general administration for the efficient running of the business.

Becky has been with the NFU Mutual Agency network for 13 years. She is part of the admin team but mainly sends out renewals along with making appointments for our reviewers to carry out annual reviews.

Tyler joined the Agency as part of the administration team in November 2020. He will usually be one of the first people you speak to when you phone or visit the office. His role includes processing payments, banking and refunds, helping Becky with the booking of renewal reviews and other general administration duties.

Susan has been with the agency since 2011 and works as Personal Assistant to the Partners. She provides support on both NFU Mutual Insurance and NFU aspects of the business. Susan helps with the organisation for NFU events across all three offices, including the Annual Ashford Cattle Market Dinner. She also provides support to Jackie on the Front Desk in Tenterden, including answering the phones.

Many may recognise Tracey from the front desk when whe joined the Ashford agency in June 2018. She has been fortunate enough to have been promoted in January 2020 to Personal Assistant for our three Partners, Doug Jackson, George Ashby and Darren Smith, relating to specific projects and events. Her role covers all the agencies at Ashford, Tenterden and Whitfield but remains based at the Ashford office.

Rob joined NFU Mutual in 2016, originally providing Commercial Insurance to new and existing small businesses, then transferred to Risk Management in 2018. He is NEBOSH qualified and responsible for Risk Management services throughout the South East. Rob's role is to help advise clients the best way to manage the risks that are posed in their business both as a matter of good practice and so they comply with current government legislation and the expected Health and Safety Executive required standards. He is available to visit you at your premises or to discuss over the telephone. 

Nathan has worked for NFU Mutual in financial services for over 5 years. He is a qualified Financial Adviser and can assist with many aspects of your financial planning, including protection, retirement planning, investing, Inheritance Tax advice and much more. He provides financial advice to both individuals and businesses and my key objective is to help ensure the customers he speaks to can obtain financial peace of mind.