Whitfield

Doug has over 15 years of experience in business consultancy prior to moving into insurance. He worked most recently for a multi-national consultancy and prior to that ran his own specialist consultancy practice. Having experienced life in a corporate business and a small partnership means he understands the challenges faced regardless of the size of business. This is all part of his personal approach to insurance and financial services. The agency has an extensive and experienced team to assist customers, but customers can also contact Doug directly.

George joined the business in Spring 2017, based mainly in the Whitfield office. He looks forward to converting his past experience in the British Army into providing the very best service and advice for all clients and members. George's agricultural beginnings and experience gives him a good understanding of farming and the challenges facing the industry today. He works alongside the team to continue to provide the sound advice and service that sets them apart from the competition.

Darren has worked for the business for over 16 years across all areas of the agency before being appointed Partner in September 2017. His main role now is to assist corporate clients with their complex insurance requirements. Darren really enjoys going into a business and within a short period of time understanding how the business operates, from board level down to the operational side of the business. This understanding allows him to ensure insurances are correct from the outset and gives the peace of mind customers are looking for in an insurance provider.

With over 20 years of experience as an Agent for NFU Mutual, Mike is now acting as a Consultant to the agency helping rural business or domestic clients with their insurance needs. His key role is servicing the accounts of existing rural clients.

Rob joined the business in September 2000, having worked as an NFU Mutual Underwriter for 3 years. He is responsible for the management of the customer service team and for ensuring the whole agency is compliant with FCA regulations and NFU Mutual product knowledge. Robert holds regular staff training sessions on products and processes to ensure the Team have the most up to date knowledge to provide the best service to our customers. He works across all three offices but is primarily based in Ashford.

Wesley joined NFU Mutual Ashford, Tentterden & Whitfield in 2009, originally dealing with financial accounts before moving into the customer services team. With over 10 years’ experience in all products, he now looks after the larger and more complex accounts.

Emily joined the agency in January 2021 as part of the customer service team, following three years’ experience working at a local insurance broker. Emily is looking forward to developing good relationships with customers, while assisting them with their motor, household and equine insurance needs. She can also introduce customers to our local NFU Mutual Financial Adviser for financial planning services including investments and pension products, as well as our NFU Mutual Risk Management Sales Consultant for health and safety guidance.

Steff joined the agency in 2010 and currently works Tuesdays and Fridays, predominantly based in Ashford. She’s part of the customer services team and fully licenced in motor, personal and commercial products.  She’s also able to introduce NFU Mutual financial planning services and discuss the third-party products we can offer via our National Intermediary Services for more complex insurance needs.

David has worked at the Ashford office since 2010 and is part of the customer service team. He is more than happy to help with any existing customer enquiries for motor, household, equine or commercial policies. David works closely with both Financial Adviser and Risk Management Adviser so can refer customers to financial services or health and safety advice.

Amy joined the agency in June 2018, as part of the administration team. In 2019 she transferred to the customer service team and can assist with policy changes or any other queries by phone or face-to-face. Amy is fully licensed on NFU Mutual motor, personal and commercial products. She can also introduce the financial planning and risk management teams.

Lara joined the agency in December 2020 as part of the customer service team. She’s looking forward to developing good relationships with customers, while assisting them with their motor, household and equine insurance needs. She can also introduce customers to our local NFU Mutual Financial Adviser for financial planning services including investments and pension products, as well as our NFU Mutual Risk Management Sales Consultant for health and safety guidance.

Gemma joined the business in 2018 as part of the customer service team and her main role is to assist existing customers with any enquiries they have relating to motor, personal and commercial policies. She can also refer customers to the local Financial Adviser for financial services, investments and pension products.

Oliver has been working for the Agency since 2014 with over 10 years of insurance experience, originally arranging insurance for new clients before deciding to move into the customer service team. His main role is dealing with all types of commercial and personal lines of insurance.  Oliver also has a great deal of experience in the National Intermediary Service to help clients with more complex insurance needs.  He can also refer customers to the in-house NFU Mutual Financial Adviser for help discussing things like investments, life insurance, income protection and pension products.

Charlotte joined the team at the end of 2018 as part of the Customer Service team, having worked in the health insurance industry for 5 years. Her role is to assist existing customers with enquires about motor and personal insurance policies. Charlotte can also refer customers to the local Financial Adviser for financial services, investments and pension products.

Stevie joined the agency in September 2019 as part of the administration team. In January 2020 she transferred to the customer service team. Stevie looks forward to developing relationships with customers and helping them with any of their motor and financial needs. She also currently coordinates the renewals for policies which are placed with other insurers so cover for all insurances are under one roof.

Paulene joined the Agency in 2012, working as part of the dedicated claims team. She can assist with personal or commercial property and liability claims and can provide guidance on personal or commercial legal expenses cover. Paulene is also able to refer customers to our local NFU Mutual Financial Adviser for financial advice, investments and pension products or our Risk Management Adviser for health and safety guidance.

I joined the agency in 2007 after working for NFU Mutual for four years, as a member of the servicing team. My primary role was dealing with existing business enquiries, relating to motor, personal, equine and business products.

I am now working in the dedicated claims team, where I will assist you with personal or commercial property and liability claims.  I also specialise in our high net worth policies and I work closely with our Risk Management Adviser providing customers with assistance on health & safety matters.

I can also refer you to our local NFU Mutual Financial Adviser for financial advice.

Alexandra joined the Agency in February 2020, having worked in various customer service roles for 8 years prior to joining. She is part of the dedicated claims team, dealing with personal property claims from the Tenterden office. She is also able to refer customers to the local NFU Mutual Financial Adviser for financial services, investments and pension products or our Risk Management Adviser for health and safety guidance.

Sam joined the agency in January 2021, having had previous experience in customer service roles, two years of which were dealing with household and subsidence claims. He’s now part of our dedicated claims team at the agency, dealing with both personal and commercial claims from the Ashford office. He’s also able to refer customers to our local NFU Mutual Financial Adviser for financial planning services including investments and pension products, as well as our NFU Mutual Risk Management Sales Consultant for health and safety guidance.

Vicki joined the agency in January 2021 and her role is to look after the New Business and Financial Services Team. She has worked within the insurance industry for many years and has a lot of experience working in Customer Service roles. Her passion and expertise is team coaching and development.

James joined the agency in June 2021. His main role is to lead and deliver the marketing strategy, working closely with the team as well as external agencies. James has worked with in various marketing roles across Kent and East Sussex over the last five years and holds a CIM Certificate in Digital Marketing.

Stuart joined the business in early 2017 as part of the corporate and commercial team. Much of his earlier career was spent working in the City of London for investment banks and brokers as an equity sales trader for pension funds and hedge funds. He specialises in building lasting relationships with local businesses in the food, drink and hospitality sectors and can assist all kinds of businesses in arranging insurance cover to meet their individual needs.

Georgina joined the team in January 2020 from an agricultural background. Her experience across a variety of agricultural and food businesses helps her understand the current industry challenges. Georgina specialises in building lasting relationships with new clients in motor, personal, Bespoke and small commercial products. You can find her at our local events such as ploughing matches and agricultural shows as well as in the Tenterden office.

Gary has over 25 years’ experience in the insurance sector having worked for both commercial brokers and NFU Mutual before joining this agency. He works in the corporate and commercial team assisting businesses to create a tailored insurance packages. Gary's focus is on taking the time to understand customer needs, providing in depth advice and on-going assistance to meet with any additional requirements. He can also assist with health and safety matters through the risk management partners.

Charlie originally joined the NFU Mutual office in Warminster, but in March 2018 moved to Kent and joined the Ashford, Tenterden and Whitfield Agency as a member of the new business team. He deals with all aspects of motor, personal and commercial insurances. Charlie would be happy to discuss your requirements and find a solution that fits your needs. He can also refer you customers to the local Financial Adviser for life insurance, investments and pension products.

Dan joined the Agency in June 2020 as part of the Customer Service Team and quickly progressed into the New Business Team. Taking the hard working ethos and dedication displayed by our Great British Farmers and small business owners, he is dedicated to keeping insurance needs both simple and personal, making it a priority to discuss insurance needs at times that suit even the busiest schedules. Dan deals with all aspects of motor and personal insurance, and enjoys getting to know customers and their insurance needs to find solutions that fit. He can also refer customers to the local Financial Adviser for life insurance, investments and pension products.

Hazel became part of the new business team in 2019 and is currently based in the Whitfield office. Her current role enables her to assist new and previous customers with their motor and home insurance. Hazel can also refer you to the local Financial Adviser who can assist with a range of financial services products such as pensions and investments.

Hollie joined the Agency in 2017 and is currently based in the Whitfield office. Her current role enables her to assist new and previous customers with their motor, home and commercial insurance. She can also refer you to the local NFU Mutual Financial Adviser who can assist you with a range of financial services products such as pensions and investments.

Lee joined the agency new business team in 2015, after 10 years in the motor industry. He works at the Ashford, Tenterden and Whitfield offices, advising private clients on Bespoke products which are specifically designed for high net worth individuals. His role mainly involves visiting clients at their home to tailor Bespoke products to suit their needs. He can also refer clients to the Financial Adviser for protection, investments and pension products.

Demi joined the Agency in February 2020, primarily based in the Ashford Office. Her role is to contact existing customers and find out if we are able to help them further with any insurance, or financial planning requirements.

Stuart has worked for various departments within NFU Mutual since 1977. He now specialises in reviewing farming and commercial clients' insurance cover. The benefit of regular insurance reviews is that he can ensure cover remains relevant as businesses evolve. A big part of our agency is not only providing insurance but working with clients to reduce the likelihood of needing to make a claim. This can be delivered this through our Risk Management Adviser.

Claire joined the business in 2019 as Insurance Executive with a background in project management. She works across all three offices, Ashford, Tenterden and Whitfield and can help with reviewing existing policies. She can also refer you to the local Financial Adviser for financial services, investments and pension products.

Jodie has worked for the agency since 2010 after graduating from university with a BA (Hons) in Financial Services and Business Management. She has held a number of roles from Claims Handler to Agent. Jodie works out of the Ashford, Tenterden and Whitfiled offices, advising our private clients on NFU Mutual’s Bespoke product which is specifically designed for high net worth individuals. Her role mainly involves visiting clients at home to ensure their policy provides them with the best cover and remains relevant. She is also licensed for small commercial or business requirements that clients may have attached to property or land.

Ben joined the agency in 2017, predominately based in the Whitfield and Ashford offices following a background in the hospitality industry. He is fully licenced in all NFU Mutual products with his primary role being to look after existing clients. Ben also specialises in the National Intermediary Service (NIS) to help assist with more niche insurance needs. He can also refer customers to the local Financial Adviser for financial services, investments and pension products.

Jane joined the customer service team in Ashford in 2012 as a dedicated Account Handler helping customers with enquiries for personal, business and farm insurance. As of 2020 she is now responsible for visiting existing customers to review their insurance portfolio. This ensures she better understands businesses and so can advise on the covers needed to protect customers and their business.

Ken joined the team in 2015 after 30 years in financial services (from adviser to regional manager). His role is to help customers get the very best from the financial services team by appointing them to deal with the person most appropriate to their needs. He can also give information about the products on offer and looks forward to talking to customers over the phone or meeting face to face in the office.

Linda is part of a dedicated team who can help identify individual financial planning needs including protection, pensions and investments, and then offer advice through an NFU Mutual Financial Adviser. She will have the initial discussion with a customer to determine the area of interest and will then make the arrangements for them to speak with the Financial Adviser. Linda has worked in the agency for 10 years and has experience in both Customer Service Adviser and Claims Handler roles.

Renita joined the Agency in January 2021, as part of the Administration Team. Her duties include completing work around customer renewals, processing refund requests, managing incoming and outgoing post. She is the first point of contact for customers visiting the agency, whilst also taking inbound telephone calls and supporting the Agency Manager by providing general administration for the efficient running of the business.

Toby joined the Agency as part of the administration team in July 2021. He will usually be one of the first people a customer will speak to when phoning or visiting the office. His role includes, banking, helping Becky with renewals and general administration duties within the Agency.

Becky has been with the agency network since 2007. She is part of the admin team but mainly sends out renewals along with making appointments for our reviewers to carry out annual reviews.

Tyler joined the Agency as part of the administration team in November 2020. He will usually be one of the first people a customer speaks to when phoning or visiting the office. His role includes processing payments, banking and refunds, helping Becky with the booking of renewal reviews and other general administration duties.

Susan has been with the agency since 2011 and works as Personal Assistant to the Partners. She provides support on both NFU Mutual Insurance and NFU aspects of the business. Susan helps with the organisation for NFU events across all three offices, including the Annual Ashford Cattle Market Dinner. She also provides support to Jackie on the Front Desk in Tenterden, including answering the phones.

Many may recognise Tracey from the front desk when whe joined the Ashford agency in June 2018. She has been fortunate enough to have been promoted in January 2020 to Personal Assistant for the three Partners, Doug Jackson, George Ashby and Darren Smith, relating to specific projects and events. Her role covers all the agencies at Ashford, Tenterden and Whitfield but remains based at the Ashford office.

Rob joined NFU Mutual in 2016, originally providing Commercial Insurance to new and existing small businesses, then transferred to Risk Management in 2018. He is NEBOSH qualified and responsible for Risk Management services throughout the South East. Rob's role is to help advise clients the best way to manage the risks that are posed in their business both as a matter of good practice and so they comply with current government legislation and the expected Health and Safety Executive required standards. He is available to visit clients at their premises or to discuss over the telephone. 

Nathan has worked for NFU Mutual in financial services for over 5 years. He is a qualified Financial Adviser and can assist with many aspects of financial planning, including protection, retirement planning, investing, Inheritance Tax advice and much more. He provides financial advice to both individuals and businesses and his key objective is to help ensure the customers he speaks to can obtain financial peace of mind.

Erica joined the agency in September 2020, working across Ashford, Tenterden and Whitfield offices, but mainly based in Ashford. Erica has a background in office management and is responsible for the smooth running of all three offices as well as the management of the administration team.