Whitfield

Doug Jackson

Senior Partner (Commercial & Farming) & NFU Group Secretary

I had over 15 years of experience in business consultancy prior to moving into insurance. I worked most recently for a multinational consultancy and prior to that I ran my own specialist consultancy practice. Having experienced life in a corporate business and a small partnership means I understand the challenges you face regardless of your size of business. This is all part of our personal approach to insurance and financial services. As you will see we have an extensive and experienced team to assist you but you can also contact me directly.

Expand text

Darren Smith CII

Partner (Corporate & Commercial)

I have worked for the business for over 16 years across all areas of the agency before being appointed Partner in September 2017. My main role now is to assist our corporate clients with their complex insurance requirements. I really enjoy going into a business and within a short period of time understanding how the business operates, from board level down to the operational side of the business. This understanding allows me to ensure your insurances are correct from the outset and gives you the peace of mind you are looking for in your insurance provider.

Expand text

George Ashby

Partner (Farming) & NFU Group Secretary

I joined the business in Spring 2017, based mainly in the Whitfield office. I look forward to converting my past experience in the British Army into providing the very best service and advice for all of our clients and members. My agricultural beginnings and experience give me a good understanding of farming and the challenges facing the industry today. I will be working alongside the team to continue to provide the sound advice and service that sets us apart from the competition.

Expand text

Phillip Cornish Dip Agric

Insurance Agent

I have over 25 years of business and insurance experience which enables me to help our clients to ensure their needs are met. I am able to offer advice from a straightforward enquiry to complicated liability issues. My determined approach for our business is to ensure that all our clients’ claims are dealt with fairly and quickly. This often results in better outcomes, where many other companies may have thrown in the towel. An excellent personal customer service with sound advice is at the heart of our business strategy.

Expand text

Stuart Doughty ACII

Senior Insurance Executive

I have worked for various departments within NFU Mutual since 1977. I now specialise in reviewing our farming and commercial clients' insurance cover. The benefit of regular insurance reviews is that we can ensure your cover remains relevant to you as your business evolves. A big part of our business is not only providing insurance but working with you to reduce your likelihood of needing to make a claim. We deliver this through our Risk Management Adviser.

Expand text

Claire Coles

Insurance Executive

I joined the business in 2019 as Insurance Executive with a background in project management. I am based in the Ashford office and I can help you with reviewing your existing policies. I can also refer you to our local Financial Adviser for financial services, investments and pension products.

Expand text

Jodie Dane

Private Client Executive

I have worked for NFU Mutual since 2010 after graduating from university with a BA (Hons) in Financial Services and Business Management. I have held a number of roles from Claims Handler to Agent. I work out of both our offices advising our private clients on our bespoke product which is specifically designed for high net worth individuals. My role mainly involves visiting you at your home to ensure your policy provides you with the best cover and remains relevant to you. I am also licensed for small commercial or business requirements you may have attached to your property or land.

Expand text

Liz Spanton

Farming Account Executive

I have worked in this office for over 20 years, and was an Agent for 7 years. We have now joined forces with the Ashford and Tenterden agency, and I will be working closely with our existing Whitfield clients. I specialise in many types of insurance products from farming through to the commercial business market, and can introduce you to our financial planning and risk management teams. I can visit you if necessary or advise over the phone. My priority is to make sure that the cover you have is the cover you need.

Expand text

Mike Welham

Farming Account Consultant

With over 20 years of experience as an Agent for NFU Mutual, I am now acting as a Consultant to the agency helping rural business or domestic clients with their insurance needs. My key role is servicing the accounts of existing rural clients.

Expand text

Tracey Taylor

Personal Assistant

Many may recognise me from the front desk when I joined the Ashford agency in June 2018. I have been fortunate enough to have been promoted in January to Personal Assistant for our three Agents, Doug Jackson, George Ashby and Darren Smith, relating to specific projects and events. My role covers all the agencies at Ashford, Tenterden and Whitfield but I remain based at the Ashford office.

Expand text

Susan Porter

Personal Assistant

I joined the team in 2013 and work as Personal Assistant to the Partners. I provide support on both NFU Mutual Insurance and NFU aspects of the business. I help with the organisation for NFU events across all three offices, including the Annual Ashford Cattle Market Dinner. I also provide support to Jackie on the Front Desk in Tenterden, including answering the phones.

Expand text

Gary White

Senior Sales Account Executive

Based in the Ashford office, I have over 25 years’ experience in the insurance sector having worked for both commercial brokers and NFU Mutual before joining this agency. I work in the corporate and commercial team assisting businesses to create tailored insurance packages. My focus is on taking the time to understand your needs, providing in depth advice and on-going assistance to meet with any additional requirements. I can also assist with health and safety matters through our risk management partners.

Expand text

Steven Oakley Cert II

Commercial Sales Executive

I joined the Ashford office in 2018 after working within the insurance industry for over 32 years, dealing with both commercial and personal lines insurance. My primary role is to provide insurance solutions for your business or personal requirements. This entails understanding how your business operates and creating bespoke solutions and services, including health and safety and risk management.

Expand text

Oliver Mercer

Sales Adviser

I joined the new business team in 2014, originally working at our Battle office, and am now based mainly in our Ashford office. I previously worked for an over 50s insurer for a number of years. I deal with motor and personal insurances and commercial. I can also refer you to our local Financial Adviser for life insurance, investments and pension products and our Risk Management Adviser for assistance with health & safety.

Expand text

Charlie James

Sales Adviser

I originally joined the NFU Mutual office in Warminster, but in March 2018 I moved to Kent and joined the Ashford, Tenterden and Whitfield Agency as a member of the new business team. I deal with all aspects of motor and personal insurance. I would be happy to discuss with you your requirements and find a solution that fits your needs. I can also refer you to our local Financial Adviser for life insurance, investments and pension products.

Expand text

Tony Holman

Sales Executive

Expand text

Hollie Humphries

Sales Executive

I joined the Whitfield office in August 2017 as part of the customer service team. I am happy to assist you in the processing of policy changes or requirements over the phone or face to face. I am fully licensed on NFU Mutual motor, personal, equine and package products – and soon to be commercial select product licensed. I can also introduce you to our financial planning and risk management teams.

Expand text

Lee Phillips

Private Client Sales Executive

I joined the agency new business team in 2015, after 10 years in the motor industry. I work at both our offices advising our private clients on our Bespoke product which is specifically designed for high net worth individuals. My role mainly involves visiting clients at their home to tailor our Bespoke product to suit their needs. I can also refer clients to our Financial Adviser for protection, investments and pension products.

Expand text

Selina Carter

Marketing Manager

I joined the office in 2018 to provide focus on maximising the effectiveness of the marketing strategy for the Ashford, Tenterden and Whitfield Agency. I have extensive communications, events and end to end campaign management experience from a breadth of industries such as IT, Charitable Arts, online encryption and securing Critical National Infrastructure. I look forward to seeking key partnerships to enable the effective promotion of NFU Mutual while providing an excellent experience for our customers.

Expand text

Stuart Guest

Business Development Manager

I joined the business in early 2017 as part of the corporate and commercial team. Much of my earlier career was spent working in the City of London for investment banks and brokers as an equity sales trader for pension funds and hedge funds. I specialise in building lasting relationships with local businesses in the food, drink and hospitality sectors. I assist all kinds of businesses in arranging insurance cover to meet their individual needs.

Expand text

Ken Black Dip PFS

Financial Services Co-ordinator

I joined the team in 2015 after 30 years in financial services (from Adviser to Regional Manager). My role is to help you to get the very best from our financial services team by appointing you to deal with the person most appropriate to your needs. I can also give you information about the products we offer. I look forward to talking to you over the phone or meeting face to face in the office. Although primarily based in the Ashford office, I regularly visit the Tenterden and Whitfield offices.

Expand text

Steven Aslett

Financial Adviser

I have worked as a financial services professional for over 10 years, joining NFU Mutual in August 2016. Previous experience includes working as a Financial Adviser within the wealth divisions of major UK banks and the independent sector, advising clients across the South East of England. I work closely with the Ashford, Tenterden & Whitfield offices providing specialist advice to their new and existing clients. I provide advice in the following areas of financial planning; investment, retirement planning, protection and Inheritance Tax mitigation. I work collaboratively with my clients, in an open and transparent manner, to find the most suited solutions to their financial needs.

Expand text

Wesley Beddows Cert CII

Customer Service Account Handler / Financial Services Coordinator

I have worked for the agency since 2009, originally dealing with our financial accounts before moving into the customer services team. My principal role is dealing with all types of business and personal insurance enquiries including claims. In addition, I am a Financial Service Coordinator and I can discuss which products we offer and arrange for our Financial Adviser to call or visit you.

Expand text

Robert Brand Cert CII

Head of Customer Service Team/Technical & Compliance Supervisor

I joined the business in 2000, having worked as an NFU Mutual Underwriter for 3 years. I am primarily responsible for overseeing the customer service team and dealing with our key accounts. I am able to deal with any enquiry regarding personal or business insurance. I am also responsible for ensuring the whole agency is compliant with FCA regulations. I hold regular staff training sessions on products and processes to ensure we provide the best service and knowledge to our customers. I work across all three offices, but am primarily based in Tenterden.

Expand text

Steff Ceylan

Customer Service Adviser

I joined the business in 2010 and I work Wednesday to Friday, predominately based in Ashford. My main role is to collate and organise our advised renewals including undertaking telephone reviews of your insurance. I am fully licensed in all of our insurance products and also provide phone support to our Account Handlers. I work closely with our Risk Management Adviser and can refer you to them for health and safety advice.

Expand text

David Cotton

Customer Service Account Handler

I have worked at the Ashford office since 2010 and I am part of the customer service team. I am more than happy to help with any existing customer enquiries for your motor, household, equine or commercial policies. I am also fully claims licenced. I work closely with both our Financial Adviser and Risk Management Adviser so can refer you to them for financial services or health and safety advice.

Expand text

Ben Gardiner

Customer Service Adviser

I joined the Whitfield office in September 2017 as part of the customer service team and am often the first point of call for people calling the office. I can assist you in the processing of policy changes or requirements over the phone or face to face, and am also available for walk in quotations. I am fully licensed on NFU Mutual motor, personal, equine products and currently training on our commercial package products. I can also introduce you to our financial planning and risk management teams.

Expand text

Kirsty Harbige

Customer Service Adviser

I joined the business in late 2018 as a Customer Service Adviser. My role is to provide assistance to existing customers with enquiries they have relating to motor and personal insurance policies. I can also refer you to our local Financial Adviser for financial services, investments and pension products.

Expand text

Vanessa Hensing

Customer Service Account Handler

I joined the team in 2007 as one of the dedicated account handlers. I service all existing business enquiries and claims, relating to motor, personal, equine and business products. I also work closely with our Risk Management Adviser providing customers with assistance on health & safety matters.

Expand text

Gemma Jeffrey

Customer Service Account Handler

I joined the business in 2018 as part of the customer service team and my main role is to assist existing customers with any enquiries they may have relating to motor and personal lines insurance policies. I can also refer you to our local Financial Adviser for financial services, investments and pension products.

Expand text

Steve Luke

Customer Service Account Handler

I joined the team in 2018 having previously worked in other NFU Mutual offices for 4 years. As part of the customer service team I would be happy to talk to you with regards to any enquiries or claims you may have regarding your business and personal insurance. I can also refer you to our local Financial Adviser for life insurance, investments and pension products.

Expand text

Charlotte Moulton

Customer Service Adviser

I joined the team at the end of 2018 as part of the Customer Service team, having worked in the health insurance industry for 5 years. My role is to assist existing customers with enquires about their motor insurance policies. I can also refer you to our local Financial Adviser for financial services, investments and pension products.

Expand text

Jane Summerfield Cert CII

Customer Service Account Handler

I joined the customer service team in Ashford in 2013 having previously worked at the Swanley office. I work as a dedicated Account Handler for existing customers, helping you with your enquiries for your personal or business insurance and also handling claims. Additionally, I have recently qualified as T&C Supervisor and assist Rob in ensuring the agency is compliant with FCA regulations and NFU Mutual product knowledge.

Expand text

Hanniah Walker

Customer Service Adviser

I joined the Ashford office in 2007. I will usually be one of the first people you speak to when you phone or visit office Monday to Thursday. I am able to deal with policy enquiries/amendments for our existing customers, as well as being fully licenced on all our motor and household products including commercial vehicle. I am also responsible for the House & Commercial renewal payments, either over the phone or face to face.

Expand text

Linda Holden

Customer Service Account Handler / Claims Manager

I joined the Whitfield agency in 2011, working as both a Customer Service Handler and Claims Manager for the office. I can assist you in processing your claim and servicing any policy changes or requirements. I am fully licensed on NFU Mutual motor, personal, equine and package products and am happy to assist clients with queries on existing policies. I can also introduce you to our financial planning and risk management teams.

Expand text

Paulene Handley

Customer Service Account Handler

I joined the Ashford team in 2012. I am part of the customer service team and my main role is to assist existing customers with any enquiries or claims you may have relating to your personal and business insurance policies. I can also refer you to our local Financial Adviser for financial services, investments and pension products or our Risk Management Adviser for health and safety advice.

Expand text

Becky Gingell

Customer Support Adviser

I have been working at Ashford since 2007. I work Monday, Wednesday, Thursday and Friday. My main responsibility is management of the renewal documentation for the agency. I also provide support to the front desk.

Expand text

Amy Hunt

Office Administrator

I joined the business in June 2018, based on the front desk in Ashford. Along with Hanniah, I will usually be one of the first people you speak to when you phone or visit the office. My administration role involves a wide range of duties including processing payments, daily banking and post, and assisting Becky with the renewal management.

Expand text

Jackie Pearson

Office Administrator

I have worked in the Tenterden office for over 18 years and I will usually be the first person you speak to when you phone or visit the office. I deal with all the administration for the Tenterden office including the post, banking and stationery ordering. I am also responsible for the collection of motor renewal payments for both Ashford & Tenterden, either face-to-face or over the phone.

Expand text

Rob Bright

RMS Sales Consultant

I joined NFU Mutual in 2016, originally providing Commercial Insurance to new and existing small businesses, then transferred to Risk Management in 2018. I am NEBOSH qualified and responsible for Risk Management services throughout the South East. My role is to help advise clients the best way to manage the risks that are posed in their business both as a matter of good practice and so they comply with current government legislation and the expected Health and Safety Executive required standards. I am available to visit you at your premises or to discuss over the telephone – please do not hesitate to contact one of the team if you are interested in finding out more information about our Risk Management Services.

Expand text