Whitfield

I had over 15 years of experience in business consultancy prior to moving into insurance. I worked most recently for a multi-national consultancy and prior to that I ran my own specialist consultancy practice. Having experienced life in a corporate business and a small partnership means I understand the challenges you face regardless of your size of business. This is all part of our personal approach to insurance and financial services. As you will see we have an extensive and experienced team to assist you but you can also contact me directly.

I joined the business in Spring 2017, based mainly in the Whitfield office. I look forward to converting my past experience in the British Army into providing the very best service and advice for all of our clients and members. My agricultural beginnings and experience give me a good understanding of farming and the challenges facing the industry today. I will be working alongside the team to continue to provide the sound advice and service that sets us apart from the competition.

I have worked for the business for over 16 years across all areas of the branch before being appointed Partner in September 2017. My main role now is to assist our corporate clients with their complex insurance requirements. I really enjoy going into a business and within a short period of time understanding how the business operates, from board level down to the operational side of the business. This understanding allows me to ensure your insurances are correct from the outset and gives you the peace of mind you are looking for in your insurance provider.

Based predominantly in Tenterden, I have over 25 years of business and insurance experience which enables me to help our clients to ensure their needs are met. I am able to offer advice from a straightforward enquiry to complicated liability issues. My determined approach for our business is to ensure that all our clients’ claims are dealt with fairly and quickly. This often results in better outcomes, where many other companies may have thrown in the towel. An excellent personal customer service with sound advice is at the heart of our business strategy.

With over 20 years of experience as an Agent for NFU Mutual, I am now acting as a Consultant to the agency helping rural business or domestic clients with their insurance needs. My key role is servicing the accounts of existing rural clients.

I joined the business in 2000, having worked as an NFU Mutual Underwriter for 3 years. I am primarily responsible for the management of the customer service team, and dealing with our key accounts. I am able to deal with any enquiry regarding personal or business insurance. I am also responsible for ensuring the whole agency is compliant with FCA regulations and NFU Mutual products knowledge. I hold regular staff training sessions on products and processes to ensure we provide the best service and knowledge to our customers. I work across all three offices but am primarily based in Ashford.

I have worked for the agency since 2009, originally dealing with our financial accounts before moving into the customer services team. My principal role is dealing with all types of business and personal insurance enquiries. In addition, I am a Financial Service Coordinator and I can discuss which products we offer and arrange for our Financial Adviser to call or visit you.

Emily joined the agency in January 2021 as part of the Customer Service Team, following three years’ experience working at a local insurance broker. Emily is looking forward to developing good relationships with our customers, while assisting them with their motor insurance and financial needs. She can also introduce you to our local Financial Adviser for financial services, investments and pension products.

I joined the agency in 2010 and I work Wednesday to Friday, predominately based in Ashford. My main role is to collate and organise our advised renewals including undertaking telephone reviews of your insurance. I am fully licensed in all of our insurance products and also provide phone support to our Account Handlers. I also specialise in our National Intermediary Service (NIS) to help assist with more niche insurance needs.

I work closely with our Risk Management Adviser and can refer you to them for health and safety advice.

I have worked at the Ashford office since 2010 and I am part of the customer service team. I am more than happy to help with any existing customer enquiries for your motor, household, equine or commercial policies. I work closely with both our Financial Adviser and Risk Management Adviser so can refer you to them for financial services or health and safety advice.

I joined the agency in 2017, predominately based in the Whitfield and Ashford offices following a background in the hospitality industry. I am fully licenced in all NFU Mutual products with my primary role to look after our existing clients. I also specialise in our National Intermediary Service (NIS) to help assist with more niche insurance needs. I can also refer you to our local Financial Adviser for financial services, investments and pension products.

I joined the team in 2007 as a member of the servicing team. My primary role is dealing with existing business enquiries, relating to motor, personal, equine and business products. I also specialise in our high net worth policies and I work closely with our Risk Management Adviser providing customers with assistance on health & safety matters.

I joined the agency in June 2018, as part of the administration team. In 2019 I transferred to the customer service team. I can assist you with policy changes or any other queries by phone or face-to-face and I am also available for quotations if you wish to pop into the office. I am fully licensed on NFU Mutual motor, personal and commercial products. I can also introduce you to our financial planning and risk management teams.

I joined the agency in December 2020 as part of the customer service team. I can assist existing customers with any enquires and policy changes. I am currently working towards gaining my licenses in both motor and personal insurance. I can also refer you to our local Financial Adviser for financial services, investments and pension products.

I joined the business in 2018 as part of the customer service team and my main role is to assist existing customers with any enquiries they have relating to motor, personal and commercial policies. I can also refer you to our local Financial Adviser for financial services, investments and pension products.

I have been working for the Agency since 2014 with over 10 years of insurance experience, originally arranging insurance for our new clients before deciding to move into customer service team. My main role is dealing with all types of commercial and personal lines of insurance.  I also have a great deal of experience in our National Intermediary Service to help clients with more complex insurance needs.  I can also refer you to our in-house NFU Mutual Financial Adviser for help discussing things like investments, life insurance, income protection and pension products.

I joined the team at the end of 2018 as part of the Customer Service team, having worked in the health insurance industry for 5 years. My role is to assist existing customers with enquires about their motor and personal insurance policies. I can also refer you to our local Financial Adviser for financial services, investments and pension products.

I joined the team in 2020 from an agricultural background. My experience across a variety of agricultural businesses helps me understand the current industry challenges. My role in the customer service team is to assist existing customers with enquiries about their motor and personal insurance policies. I am available through phone communications or face-to-face. I can also refer you to our local Financial Adviser for financial advice, investments and pension products.

I joined the Agency in January 2021 as part of the Customer Service Team.  I have previous experience in customer service roles, two years of which were handling household and subsidence claims.  I look forward to developing strong relationships with our customers and helping them with their motor insurance and financial needs. I can also refer you to our local NFU Mutual Financial Adviser for financial advice, investments and pension products.

I joined the Ashford agency in 2006 and work in the service team Monday – Thursday. I am fully licensed to discuss and amend all NFU Mutual policies and can refer you to our Financial Services Coordinator and Risk Management team. I also specialise in our National Intermediary Service (NIS) to help assist with more niche insurance needs. I currently coordinate the renewals for policies which we place with other insurers. This is another service we offer and means we can meet as many of your insurance needs as possible all under one roof.

I joined the agency in September 2019 as part of the administration team. In January 2020 I transferred to the customer service team. I look forward to developing relationships with our customers and helping them with any of their motor and financial needs. I also currently coordinate the renewals for policies which we place with other insurers so we can cover all your insurance under one roof.

I joined the Agency in 2012, working as part of your dedicated claims team. I can assist you with your personal or commercial property and liability claims and can provide guidance on personal or commercial legal expenses cover. I am also able to refer you to our local NFU Mutual Financial Adviser for financial advice, investments and pension products or our Risk Management Adviser for health and safety guidance.

I joined the Whitfield agency in 2011, working as both a Customer Service Account and Claims Handler for the office. I am fully licensed on NFU Mutual motor, personal and equine policies and am happy to assist clients with queries or changes on existing policies. I can help you with any personal or commercial property claims that you may need.  I can also introduce you to our financial planning and risk management teams.

I joined the Agency in February 2020, having worked in various customer service roles for 8 years prior to joining. I am part of the dedicated claims team, dealing with your personal property claims from the Tenterden office. I am also able to refer you to our local NFU Mutual Financial Adviser for financial services, investments and pension products or our Risk Management Adviser for health and safety guidance.

I joined the Agency in January 2021, my role is to look after the sales Team. I have a number of years in the Insurance industry and have much experience in Customer Service. My expertise is within Team Coaching and Development.

I joined the business in early 2017 as part of the corporate and commercial team. Much of my earlier career was spent working in the City of London for investment banks and brokers as an equity sales trader for pension funds and hedge funds. I specialise in building lasting relationships with local businesses in the food, drink and hospitality sectors. I assist all kinds of businesses in arranging insurance cover to meet their individual needs.

I joined the Agency in 2019, as an Apprentice based on the front desk in Ashford. On completing my apprenticeship, I joined the sales team. My role within the team is contacting existing customers to enquire as to whether we can help them further with any other insurance matter. I can also refer them to our local Financial Adviser for financial services, investments and pension products.

I have over 25 years’ experience in the insurance sector having worked for both commercial brokers and NFU Mutual before joining this agency. I work in the corporate and commercial team assisting businesses to create a tailored insurance packages. My focus is on taking the time to understand your needs, providing in depth advice and on-going assistance to meet with any additional requirements. I can also assist with health and safety matters through our risk management partners.

I originally joined the NFU Mutual office in Warminster, but in March 2018 I moved to Kent and joined the Ashford, Tenterden and Whitfield Agency as a member of the new business team. I deal with all aspects of motor, personal and commercial insurances. I would be happy to discuss with you your requirements and find a solution that fits your needs. I can also refer you to our local Financial Adviser for life insurance, investments and pension products.

Dan joined the Agency in June 2020 as part of the Customer Service Team and quickly progressed into our New Business Team. Taking the hard working ethos and dedication displayed by our Great British Farmers and small business owners, he is dedicated to keeping your insurance needs both simple and personal, making it a priority to discuss your insurance needs at times that suit even the busiest schedules. Dan deals with all aspects of motor and personal insurance, and enjoys getting to know you and your insurance needs to find solutions that fit. He can also refer you to our local Financial Adviser for life insurance, investments and pension products.

I became part of the new business team in 2019 and I am currently based in our Ashford office. My current role enables me to assist new and previous customers with their motor and home insurance. I can also refer you to our local Financial Adviser who can assist you with a range of financial services products such as pensions and investments.

I joined the agency as part of the new business team in 2018 and I am currently based in our Ashford office. I have worked in the insurance industry for over 4 years, having previously worked for an over 50’s company specialising in home and motor insurance. My current role enables me to assist new and previous customers with their motor and home insurance. I can also refer you to our local Financial Adviser who can assist you with a range of benefits such as pensions and investments.

I joined the Agency in 2017 and am currently based in our Ashford office. My current role enables me to assist new and previous customers with their motor, home and commercial insurance. I can also refer you to our local NFU Mutual Financial Adviser who can assist you with a range of financial services products such as pensions and investments.

I joined the agency new business team in 2015, after 10 years in the motor industry. I work at the Ashford, Tenterden and Whitfield offices, advising our private clients on our Bespoke product which is specifically designed for high net worth individuals. My role mainly involves visiting clients at their home to tailor our Bespoke product to suit their needs. I can also refer clients to our Financial Adviser for protection, investments and pension products.

I have over 30 years’ general insurance experience, starting my career with NFU Mutual Canterbury before working across the UK for both insurers and brokers. I became part of the new business team in 2020 and I am currently based in our Ashford office. My current role enables me to assist both new and previous customers with their motor insurance. I can also refer you to our local NFU Mutual Financial Adviser who can assist you with a range of financial services products such as pensions and investments.

I have worked for various departments within NFU Mutual since 1977. I now specialise in reviewing our farming and commercial clients' insurance cover. The benefit of regular insurance reviews is that we can ensure your cover remains relevant to you as your business evolves. A big part of our business is not only providing insurance but working with you to reduce your likelihood of needing to make a claim. We deliver this through our Risk Management Adviser.

I joined the business in 2019 as Insurance Executive with a background in project management. I work across all three offices, Ashford, Tenterden and Whitfield and I can help you with reviewing your existing policies. I can also refer you to our local Financial Adviser for financial services, investments and pension products.

I have worked for the agency since 2010 after graduating from university with a BA (Hons) in Financial Services and Business Management. I have held a number of roles from Claims Handler to Agent. I work out of the Ashford, Tenterden and Whitfiled offices, advising our private clients on NFU Mutual’s Bespoke product which is specifically designed for high net worth individuals. My role mainly involves visiting you at your home to ensure your policy provides you with the best cover and remains relevant to you. I am also licensed for small commercial or business requirements you may have attached to your property or land.

I joined the customer service team in Ashford in 2012 as a dedicated Account Handler helping you with your enquiries for your personal, business and farm insurance. As of 2020 I am now responsible for visiting existing customers to review your insurance portfolio. This ensures we better understand your business and so can advise you on the covers you need to protect you and your business.

I joined the team in 2015 after 30 years in financial services (from adviser to regional manager). My role is to help you to get the very best from our financial services team by appointing you to deal with the person most appropriate to your needs. I can also give you information about the products we offer. I look forward to talking to you over the phone or meeting face to face in the office.

I joined the Agency in January 2021, as part of the Administration Team. My duties include completing work around customer renewals, processing refund requests, managing incoming and outgoing post. I am the first point of contact for customers visiting the agency, whilst also taking inbound telephone calls and supporting the Agency Manager by providing general administration for the efficient running of the business.

I have been with the NFU Mutual Agency network for 13 years. I’m part of the admin team but mainly send out renewals along with making appointments for our reviewers to carry out annual reviews.

I joined the Agency as part of the administration team in November 2020. I will usually be one of the first people you speak to when you phone or visit the office. My roles include processing payments, banking and refunds, helping Becky with the booking of renewal reviews and other general administration duties.

I have worked in the Tenterden office since 2002 and I will usually be the first person you speak to when you phone or visit the office. I deal with all the administration for the Tenterden office including the post, banking and stationery ordering. I am also responsible for the collection of motor renewal payments for Ashford, Tenterden and Whitfield, either face-to-face or over the phone.

I have been with the agency since 2011 and work as Personal Assistant to the Partners. I provide support on both NFU Mutual Insurance and NFU aspects of the business. I help with the organisation for NFU events across all three offices, including the Annual Ashford Cattle Market Dinner. I also provide support to Jackie on the Front Desk in Tenterden, including answering the phones.

I joined NFU Mutual in January 2020 as Office Manager for the Ashford, Tenterden and Whitfield agency. I have extensive experience in administration and office management throughout various industries and the past three years working specifically within insurance. My main responsibilities are facilities management, HR and staff resource planning; enabling the smooth running of our agency to better serve you, our customer.

Many may recognise me from the front desk when I joined the Ashford agency in June 2018. I have been fortunate enough to have been promoted in January 2020 to Personal Assistant for our three Partners, Doug Jackson, George Ashby and Darren Smith, relating to specific projects and events. My role covers all the agencies at Ashford, Tenterden and Whitfield but I remain based at the Ashford office.

I have worked as a financial services professional for over 10 years, joining NFU Mutual in August 2016. Previous experience includes working as a Financial Adviser within the wealth divisions of major UK banks and the independent sector, advising clients across the South East of England. I work closely with the Ashford, Tenterden & Whitfield offices providing specialist advice to their new and existing clients. I provide advice in the following areas of financial planning; investment, retirement planning, protection and Inheritance Tax mitigation. I work collaboratively with my clients, in an open and transparent manner, to find the most suited solutions to their financial needs.

I joined NFU Mutual in 2016, originally providing Commercial Insurance to new and existing small businesses, then transferred to Risk Management in 2018. I am NEBOSH qualified and responsible for Risk Management services throughout the South East. My role is to help advise clients the best way to manage the risks that are posed in their business both as a matter of good practice and so they comply with current government legislation and the expected Health and Safety Executive required standards. I am available to visit you at your premises or to discuss over the telephone – please do not hesitate to contact one of the team if you are interested in finding out more information about our Risk Management Services.