Phone lines closed

Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Whitfield

Unit 9, Whitfield Court, Whitecliffs Business Park, Whitfield, Dover, CT16 3PX

Welcome to NFU Mutual Ashford, Tenterden & Whitfield agency. Whilst our offices are based in the heart of Kent, we are also less than 40 mins from Central London.

You are welcome to come and visit us at any of our three offices where our experienced team will be pleased to assist you. However, we recognise you have busy lives so we are happy to visit you at your home or business. This is all part of the personal approach you will experience when dealing with us. By getting to know you, we are able to provide tailored advice to ensure you have the right cover, which can be reviewed annually to ensure your cover continues to be relevant to your needs. We pride ourselves on our professional, friendly and personal approach.

We have five teams to cover all your needs:

Corporate insurance – insurance and risk management advice for large corporate businesses. Our wide range of products are tailored to meet your needs and include property, fleet, business interruption, directors and officers insurance, product recall and cyber insurance. We particularly specialise in the food and drink sectors. We also offer a risk management health and safety advice service.

Commercial insurance – we offer standard package and tailored policies for all sizes of SME business. We cover most types of business but specialise in farming, food and drink, retail, hospitality and office-based businesses. Our Account Executives can visit you annually to review your insurance. We also offer a risk management health and safety advice service.

Personal insurance – we offer a range of standard home products such as building and contents cover, which also includes pet, horse & rider and travel additional covers. We also offer a range of motor products – including personal car, commercial vehicle, tractor and vintage cars.

Private client – our Bespoke range of products are designed specifically for high value properties in particular where there are contents including valuables and/or art. Our specialist team visit you in your home to help you get the right cover and can review annually to ensure you are adequately covered. We also offer products to cover high value cars, holiday homes and yachts.

Financial services – we have a dedicated team who are able to advise you on financial planning including protection, pensions and investments. Our aim is to provide the very best insurance, financial services and risk management solutions for farm and rural businesses, commercial business and private individuals.

As a customer of our business you will have a dedicated Account Handler backed up by an experienced team of Customer Service Advisers to ensure we are always there to assist you. Our Account Handlers also deal with all aspects of claims so if you do need to make a claim they are on hand to talk you through the process.


NFU Mutual

Doug Jackson

Doug Jackson

Senior Partner & NFU Group Secretary

I had over 15 years of experience in business consultancy prior to moving into insurance. I worked most recently for a multinational consultancy and prior to that I ran my own specialist consultancy practice. Having experienced life in a corporate business and a small partnership means I understand the challenges you face regardless of your size of business. This is all part of our personal approach to insurance and financial services. As you will see we have an extensive and experienced team to assist you but you can also contact me directly.

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Darren Smith headshot

Darren Smith CII

Partner (Corporate & Commercial)

I have worked for the business for over 16 years across all areas of the agency before being appointed Partner in September 2017. My main role now is to assist our corporate clients with their complex insurance requirements. I really enjoy going into a business and within a short period of time understanding how the business operates, from board level down to the operational side of the business. This understanding allows me to ensure your insurances are correct from the outset and gives you the peace of mind you are looking for in your insurance provider.

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George Ashby headshot

George Ashby

Partner (Farming) & NFU Group Secretary

I joined the business in Spring 2017, based mainly in the Whitfield office. I look forward to converting my past experience in the British Army into providing the very best service and advice for all of our clients and members. My agricultural beginnings and experience give me a good understanding of farming and the challenges facing the industry today. I will be working alongside the team to continue to provide the sound advice and service that sets us apart from the competition.

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Mike Welham headshot

Mike Welham

Farming Account Consultant

With over 20 years of experience as an Agent for NFU Mutual, I am now acting as a Consultant to the agency helping rural business or domestic clients with their insurance needs. My key role is servicing the accounts of existing rural clients.

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Phillip Cornish Dip Agric

Insurance Agent

I have over 25 years of business and insurance experience which enables me to help our clients to ensure their needs are met. I am able to offer advice from a straightforward enquiry to complicated liability issues. My determined approach for our business is to ensure that all our clients’ claims are dealt with fairly and quickly. This often results in better outcomes, where many other companies may have thrown in the towel. An excellent personal customer service with sound advice is at the heart of our business strategy.

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Rob Brand headshot

Robert Brand Cert CII

Head of Customer Services

I joined the business in 2000, having worked as an NFU Mutual Underwriter for 3 years. I am primarily responsible for overseeing the customer service team and dealing with our key accounts. I am able to deal with any enquiry regarding personal or business insurance. I am also responsible for ensuring the whole agency is compliant with FCA regulations. I hold regular staff training sessions on products and processes to ensure we provide the best service and knowledge to our customers. I work across all three offices, but am primarily based in Tenterden.

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Wesley Beddows headshot

Wesley Beddows Cert CII

Customer Service Adviser / Financial Services Coordinator

I have worked for the agency since 2009, originally dealing with our financial accounts before moving into the customer services team. My principal role is dealing with all types of business and personal insurance enquiries. In addition, I am a Financial Service Coordinator and I can discuss which products we offer and arrange for our Financial Adviser to call or visit you.

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Steff Ceylan headshot

Steff Ceylan

Customer Service Adviser

I joined the business in 2010 and I work Wednesday to Friday, predominately based in Ashford. My main role is to collate and organise our advised renewals including undertaking telephone reviews of your insurance. I am fully licensed in all of our insurance products and also provide phone support to our Account Handlers. I work closely with our Risk Management Adviser and can refer you to them for health and safety advice.

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David Cotton branch photo

David Cotton

Customer Service Adviser

I have worked at the Ashford office since 2010 and I am part of the customer service team. I am more than happy to help with any existing customer enquiries for your motor, household, equine or commercial policies. I work closely with both our Financial Adviser and Risk Management Adviser so can refer you to them for financial services or health and safety advice.

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Ben Gardiner headshot

Ben Gardiner

Customer Service Adviser

I joined NFU Mutual in 2017, predominately based in the Whitfield and Ashford offices following a background in the hospitality industry. I am fully licenced in all NFU Mutual products with my primary role to look after our existing clients. I also specialise in our National Intermediary Service (NIS) to help assist with more niche insurance needs. I work closely with our Financial Service team and will happily refer you to help with any trusted financial advice.

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Vanessa Hensing headshot

Vanessa Hensing

Customer Service Adviser

I joined the team in 2007 as a member of the servicing team. My primary role is dealing with existing business enquiries, relating to motor, personal, equine and business products. I also specialise in our high net worth policies and I work closely with our Risk Management Adviser providing customers with assistance on health & safety matters.

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Amy Hunt headshot

Amy Hunt

Customer Service Adviser

I joined the agency in June 2018, as part of the administration team. In 2019 I transferred to the customer service team and am often the first point of contact for people calling the office. I can assist you with policy changes or any other queries by phone or face-to-face and I am also available for quotations if you wish to pop into the office. I am fully licensed on NFU Mutual motor and personal products. I can also introduce you to our financial planning and risk management teams.

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Gemma Jeffrey headshot

Gemma Jeffrey

Customer Service Adviser

I joined the business in 2018 as part of the customer service team and my main role is to assist existing customers with any enquiries they have relating to motor, personal and commercial policies. I can also refer you to our local Financial Adviser for financial services, investments and pension products.

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Steve Luke headshot

Steve Luke

Customer Service Adviser

I joined the team in 2018 having previously worked in other NFU Mutual offices for 4 years. As part of the customer service team I would be happy to talk to you with regards to any enquiries or claims you may have regarding your business and personal insurance. I can also refer you to our local Financial Adviser for life insurance, investments and pension products.

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Charlotte Mouton headshot

Charlotte Moulton

Customer Service Adviser

I joined the team at the end of 2018 as part of the Customer Service team, having worked in the health insurance industry for 5 years. I am fully licensed on NFU Mutual motor, personal and equine policies and am happy to assist clients with queries on existing  policies. I can also refer you to our local Financial Adviser for financial services, investments and pension products.

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Alexandra Osbourne headshot

Alexandra Osbourne

Customer Service Adviser

I joined the Ashford agency in February 2020 as a Customer Service Adviser, having worked in various customer service roles for 8 years prior to joining. I can assist existing customers with any policy changes or any other queries they may have about their motor insurance. I can also refer you to our local NFU Mutual Financial Adviser for financial services, investments and pension products.

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Georgina Porter headshot

Georgina Porter

Customer Service Adviser

I joined the team in 2020 from an agricultural background. My experience across a variety of agricultural businesses helps me understand the current industry challenges. My role in the customer service team is to assist existing customers with enquiries about their motor insurance policies. Mostly based in the Ashford office full time; I am available through phone communications or face-to-face. I can also refer you to our local Financial Adviser for financial advice, investments and pension products.

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Hanniah Walker

Hanniah Walker

Customer Service Adviser

I joined the Ashford agency in 2006 and work in the service team Monday – Thursday. I am fully licensed to discuss and amend all NFU Mutual policies and can refer you to our Financial Services Co-Ordinator and Risk Management Team. I currently co-ordinate the renewals for policies which we place with other insurers. This is another service we offer and means we can meet as many of your insurance needs as possible all under one roof.

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Paulene Handley

Customer Service Adviser

I joined the Ashford team in 2012. I am part of the dedicated claims team, dealing with your personal or commercial property claims. I can provide you with guidance for intimating personal or commercial legal expenses cover. I am also able to refer you to our local Financial Adviser for financial services, investments and pension products or our Risk Management Adviser for health & safety advice.

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Linda Holden

Customer Service Adviser (Claims)

I joined the Whitfield agency in 2011, working as both a Customer Service Account and Claims Handler for the office. I can assist you in processing your claim and servicing any policy changes or requirements. – I am fully licensed on NFU Mutual motor, personal and equine policies and am happy to assist clients with queries on existing  policies. I can also introduce you to our financial planning and risk management teams.

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Stuart Guest

Stuart Guest

Business Development Manager

I joined the business in early 2017 as part of the corporate and commercial team. Much of my earlier career was spent working in the City of London for investment banks and brokers as an equity sales trader for pension funds and hedge funds. I specialise in building lasting relationships with local businesses in the food, drink and hospitality sectors. I assist all kinds of businesses in arranging insurance cover to meet their individual needs.

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Gary White

Gary White

Senior Sales Executive

Based in the Ashford office, I have over 25 years’ experience in the insurance sector having worked for both commercial brokers and NFU Mutual before joining this agency. I work in the corporate and commercial team assisting businesses to create tailored insurance packages. My focus is on taking the time to understand your needs, providing in depth advice and on-going assistance to meet with any additional requirements. I can also assist with health and safety matters through our risk management partners.

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Charlie James headshot

Charlie James

Motor & Personal Insurance Team Leader

I originally joined the NFU Mutual office in Warminster, but in March 2018 I moved to Kent and joined the Ashford, Tenterden and Whitfield Agency as a member of the new business team. I deal with all aspects of motor, personal and commercial insurances. I would be happy to discuss with you your requirements and find a solution that fits your needs. I can also refer you to our local Financial Adviser for life insurance, investments and pension products.

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Hazel Clements

Sales Executive

I joined NFU Mutual as part of the new business team in 2019 and I am currently based in our Ashford office. My current role enables me to assist new and previous customers with their motor and home insurance and contributes to my focus for the growth and development of our agency here in Ashford. I can also refer you to our local Financial Adviser who can assist you with a range of financial services products such as pensions and investments.

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Tony Holman

Tony Holman

Sales Executive

I joined NFU Mutual as part of the new business team in 2018 and I am currently based in our Ashford office. I have worked in the insurance industry for over 4 years, having previously worked for an over 50’s company specialising in home and motor insurance. My current role enables me to assist new and previous customers with their motor and home insurance and contributes to my focus for the growth and development of our agency here in Ashford.
I can also refer you to our local Financial Adviser who can assist you with a range of benefits such as pensions and investments.

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Hollie Humphries

Hollie Humphries

Sales Executive

I joined the Whitfield office in August 2017 as part of the customer service team. I am happy to assist you in the processing of policy changes or requirements over the phone or face to face. I am fully licensed on NFU Mutual motor, personal, commercial, equine and package products. I can also introduce you to our financial planning and risk management teams.

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Oliver Mercer

Sales Executive

I joined the new business team in 2014, originally working at our Battle office, and am now based mainly in our Ashford office. I previously worked for an over 50s insurer for a number of years. I deal with motor and personal insurances and commercial. I can also refer you to our local Financial Adviser for life insurance, investments and pension products and our Risk Management Adviser for assistance with health & safety.

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Lee Phillips

Lee Phillips

Private Clients Sales Executive

I joined the agency new business team in 2015, after 10 years in the motor industry. I work at both our offices advising our private clients on our Bespoke product which is specifically designed for high net worth individuals. My role mainly involves visiting clients at their home to tailor our Bespoke product to suit their needs. I can also refer clients to our Financial Adviser for protection, investments and pension products.

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Stuart Doughty

Stuart Doughty ACII

Senior Insurance Executive

I have worked for various departments within NFU Mutual since 1977. I now specialise in reviewing our farming and commercial clients' insurance cover. The benefit of regular insurance reviews is that we can ensure your cover remains relevant to you as your business evolves. A big part of our business is not only providing insurance but working with you to reduce your likelihood of needing to make a claim. We deliver this through our Risk Management Adviser.

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Claire Coles

Claire Coles

Insurance Executive

I joined the business in 2019 as Insurance Executive with a background in project management. I work across all three offices, Ashford, Tenterden and Whitfield and I can help you with reviewing your existing policies. I can also refer you to our local Financial Adviser for financial services, investments and pension products.

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Jodie Dane

Jodie Dane

Private Client Executive

I have worked for NFU Mutual since 2010 after graduating from university with a BA (Hons) in Financial Services and Business Management. I have held a number of roles from Claims Handler to Agent. I work out of both our offices advising our private clients on our bespoke product which is specifically designed for high net worth individuals. My role mainly involves visiting you at your home to ensure your policy provides you with the best cover and remains relevant to you. I am also licensed for small commercial or business requirements you may have attached to your property or land.

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Jane Summerfield branch photo

Jane Summerfield Cert CII

Insurance Executive

I joined the customer service team in Ashford in 2012 as a dedicated Account Handler helping you with your enquiries for your personal, business and farm insurance. As of 2020 I am now responsible for visiting existing customers to review your insurance portfolio. This ensures we better understand your business and so can advise you on the covers you need to protect you and your business.

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Selina Carter

Marketing Manager

I joined the office in 2018 to provide focus on maximising the effectiveness of the marketing strategy for the Ashford, Tenterden and Whitfield Agency. I have extensive communications, events and end to end campaign management experience from a breadth of industries such as IT, Charitable Arts, online encryption and securing Critical National Infrastructure. I look forward to seeking key partnerships to enable the effective promotion of NFU Mutual while providing an excellent experience for our customers.

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Ken Black

Ken Black Dip PFS

Financial Services Co-ordinator

I joined the team in 2015 after 30 years in financial services (from Adviser to Regional Manager). My role is to help you to get the very best from our financial services team by appointing you to deal with the person most appropriate to your needs. I can also give you information about the products we offer. I look forward to talking to you over the phone or meeting face to face in the office. Although primarily based in the Ashford office, I regularly visit the Tenterden and Whitfield offices.

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Steven Aslett

Steven Aslett

Financial Adviser

I have worked as a financial services professional for over 10 years, joining NFU Mutual in August 2016. Previous experience includes working as a Financial Adviser within the wealth divisions of major UK banks and the independent sector, advising clients across the South East of England. I work closely with the Ashford, Tenterden & Whitfield offices providing specialist advice to their new and existing clients. I provide advice in the following areas of financial planning; investment, retirement planning, protection and Inheritance Tax mitigation. I work collaboratively with my clients, in an open and transparent manner, to find the most suited solutions to their financial needs.

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Maisie Cox

Maisie Cox

Business Administration Apprentice

I joined the business in 2019, based on the front desk in Ashford. Along with Stevie, I will usually be one of the first people you speak to when you phone or visit the office. My administration role involves a wide range of duties including processing payments, daily banking and post, and assisting Becky with the renewal management.

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Becky Gingell

Becky Gingell

Office Administrator

I have been working at Ashford since 2007. I work Monday, Wednesday, Thursday and Friday. My main responsibility is management of the renewal documentation for the agency. I also provide support to the front desk.

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Jackie Pearson

Office Administrator

I have worked in the Tenterden office for over 18 years and I will usually be the first person you speak to when you phone or visit the office. I deal with all the administration for the Tenterden office including the post, banking and stationery ordering. I am also responsible for the collection of motor renewal payments for both Ashford & Tenterden, either face-to-face or over the phone.

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Sue Porter headshot

Susan Porter

PA / Office Administrator

I have been with the agency since 2011 and work as Personal Assistant to the Partners. I provide support on both NFU Mutual Insurance and NFU aspects of the business. I help with the organisation for NFU events across all three offices, including the Annual Ashford Cattle Market Dinner. I also provide support to Jackie on the Front Desk in Tenterden, including answering the phones.

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Stevie Young

Office Administrator

I joined the business in 2019, based on the front desk in Ashford. Along with Maisie, I will usually be one of the first people you speak to when you phone or visit the office. My administration role involves a wide range of duties including processing payments, daily banking and post, and assisting Becky with the renewal management.

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Amanda Fay

Amanda Fay

Office Manager

I joined NFU Mutual in January 2020 as Office Manager for the Ashford, Tenterden and Whitfield agency. I have extensive experience in administration and office management throughout various industries and the past three years working specifically within insurance. My main responsibilities are facilities management, HR and staff resource planning; enabling the smooth running of our agency to better serve you, our customer.

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Tracey Taylor

Tracey Taylor

Personal Assistant

Many may recognise me from the front desk when I joined the Ashford agency in June 2018. I have been fortunate enough to have been promoted in January to Personal Assistant for our three Agents, Doug Jackson, George Ashby and Darren Smith, relating to specific projects and events. My role covers all the agencies at Ashford, Tenterden and Whitfield but I remain based at the Ashford office.

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Rob Bright

Risk Management Sales Consultant

I joined NFU Mutual in 2016, originally providing Commercial Insurance to new and existing small businesses, then transferred to Risk Management in 2018. I am NEBOSH qualified and responsible for Risk Management services throughout the South East. My role is to help advise clients the best way to manage the risks that are posed in their business both as a matter of good practice and so they comply with current government legislation and the expected Health and Safety Executive required standards. I am available to visit you at your premises or to discuss over the telephone – please do not hesitate to contact one of the team if you are interested in finding out more information about our Risk Management Services.

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Alexandra Osbourne

Customer Service Adviser

I joined the Ashford agency in February 2020 as a Customer Service Advisor, having worked in various customer service roles for the last 8 years. I can assist existing customers with any policy changes or any other queries they may have about their motor insurance. I can also refer you to our local NFU Mutual Financial Adviser for financial services, investments and pension products.

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