Worcester and Tenbury Wells

Suite 8, Malvern Gate, Bromwich Road, Worcester, WR2 4BN

Call today: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Worcester and Tenbury Wells agency. We understand that getting the insurance that's right for you isn't always easy - that's why we spend the time talking to you to help ensure that you get the cover to suit you, your family, business and way of life. Whether you are looking for home, motor, commercial or horse insurance, you can be sure that we always offer personal, friendly, local service and expert assistance.

We can also introduce you to NFU Mutual's range of investment and pension products, as well as being able to assist with risk management provided by NFU Mutual Risk Management Services Limited.

Also, if you haven't reviewed your finances in the last 12 months - it's probably about time you did. Circumstances change and it's important to make sure that your financial plans keep pace with your lifestyle, Simon, an NFU Mutual Financial Adviser can help.

Our team

Rupert Barnes

Senior Agent and Group Secretary

I have been an NFU Mutual Agent for nearly 25 years and as Senior Partner, I have ultimate responsibility for the running of the agency. I still enjoy getting out and meeting new clients, learning about them and their businesses and putting my experience to good use. I was delighted when Nick and Jack joined the agency and I really look forward to seeing the agency grow in the coming years.

Nicholas Watts

Agent and Group Secretary

With an agricultural college background, I set out in my early career as a self-employed worker getting involved with several farming sectors throughout the seasons for several years. Life’s career path steered me into avenues of business outside of farming. I have spent the last decade or so of my career working in the commercial world of airport buildings and developing a new service company into a competitive and respected brand in the airport soft services market place in the UK, mainland Europe and North America. I am now extremely proud to be part of an organisation I have known of since I was a lad. I will bring the years of varied experience I have gained running a company to this new role.

Jack Ballard


Having grown up on a mixed farm within the heart of Worcestershire, I have a strong interest and connection with the local agricultural community. My career to date has been predominantly focused on agricultural sales and business development, which has armed me with the ability to focus on the commercial arm of our business.

Tony Lake

Assistant Account Manager to Rupert Barnes

I have been at the Worcester office since June 2014. As an Assistant Account Manager, I support the Senior Agent in looking after his clients by dealing with administration, policy changes, renewals and claims. In my spare time I run, swim and I am working towards a degree in history.

Sara Lathan

Assistant Account Manager to Nicholas Watts

With over 25 years of experience in various roles within the Worcester agency, I have built a good relationship with many of our clients over the years. I enjoy the day-to-day variety of customer queries and providing them with a high level of service. Outside of the office, I enjoy spending time with my family and dogs, as well as the highs and lows of being a Worcester Warriors rugby fan.

Lisa Whelan

Assistant Account Manager to Jack Ballard

I started in October 2005 as Sales Support Admin Staff and was heavily involved with the 2007 storm claims. I have continued to deal with claims, help with customer service and I have been a PA Since March 2016, currently to Jack Ballard. I enjoy the variation of work and the client contact.

Hannah Keeley-Jeynes

Property and Commercial Specialist

I have been part of the Worcester office since July 2008. My role is to understand the challenges and risks faced by our clients, ensuring they are protected and provided with a great service so they can concentrate on what is most important to them. I have 14 years’ experience in financial services and now mainly focus on commercial insurances, although I have a strong knowledge in all of NFU Mutual’s products and I like to make sure a client’s insurance needs are catered for.

John Boother

Customer Sales Adviser

I started as a Customer Service Adviser for the Worcester agency in April 2018. Whilst continuing to develop my skill set in the industry I also assist with customer service administration, quotations, premium collection and general enquiries.

Isobel Hawker

Customer Sales Adviser 

I joined the Worcester agency in March 2019. I have many previous experiences of customer service and I am keen to help as much as I can. My role as a Customer Sales Adviser is to assist with customer service administration, quotation, premium collection and general enquiries.

Joel Long

Customer Sales Adviser

I have been working with NFU Mutual since April 2018, starting in the equine, dog and cat claims department based in Yorkshire, before progressing into a sales-focused role in the Worcester agency. I have previous experience within the construction and agricultural community, combining this with my time in NFU Mutual developed my drive to deliver great customer service and to support our customers with their insurance queries.

Anne Bradshaw

Renewal Executive

I retired after 31 years as one of the Agents at Worcester in 2016. Previously I worked for 17 years in the Pershore agency, as a Junior Secretary and then Office Manager. I now work one day a week in the agency looking after some commercial and farming clients, and also doing some commercial file checking. I have always loved helping clients, getting to know them and endeavoring to provide a great customer service.

Simon Stanley - Dip CII

Financial Adviser

As an NFU Mutual Financial Adviser, I can help you to put the right financial plan in place to support your goals throughout life. I can provide the help you need with pensions, protection and investments to ensure the right protection is in place for your family’s future.

Ross Chatterton

New Business Developer

I recently joined the team from a high net worth broker and specialise in our Bespoke insurance product. I thrive on delivering exceptional client service and have 20 years’ experience in dealing with high value homes, contents, fine art and jewellery. I am happy to go out and meet clients in their homes to discuss and advise on their specific high net worth insurance needs.