Phone lines closed

Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Wrington

Mutual Barn, Udley Farm, West Hay Road, Wrington, BS40 5NP

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to your local NFU Mutual agency, based across two office locations in Wrington and Clifton.  We provide straightforward solutions to clients who know and trust our expertise in guiding them to help ensure they have the protection they need. 

We believe in developing long term partnerships and delivering personal, dedicated service.  Our professional and friendly team are on hand to assist you with all aspects of NFU Mutual products and services from personal, agricultural and small commercial to large corporate insurances along with financial planning advice and risk management services.


NFU Mutual

John Herbert

John Herbert

Senior Partner and Group Secretary

John has worked in the insurance industry since 2000, and more specifically he has been Senior Partner and Group Secretary for NFU Mutual Wrington and Clifton since 2014.  John is assisted with the running of the business by his business partners, and he has a very experienced and customer focussed team.  John works closely with all of his clients to fully understand their businesses, and to ensure that he is in a position to advise them on their risks.  John has extensive knowledge of the insurance industry and a wealth of experience in advising a broad spectrum of businesses and their insurance needs.  In his role as NFU Group Secretary he supports local farming businesses with agricultural related queries.

 

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Neil Brand

Neil Brand

Partner and Group Secretary

Neil became an Agent in the Wrington agency in October 2013. Neil originally joined the team in August 2010. Neil comes from a sales management background in the construction industry, where he spent time dealing with new commercial customers, assisting them with their requirements to expand their business. Neil's role with NFU Mutual is to use his knowledge in the commercial industry to assist you with your insurance requirements. Neil is also available to discuss our personal line insurances and set up any meetings you may require with an NFU Mutual Financial Adviser.

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Rebecca Richards

Beccy Richards ACII Chartered Insurer

Partner

Beccy has recently joined as Partner and has 20 years’ experience in the financial services industry, predominantly with NFU Mutual.  With a particular specialism in commercial business risks, Beccy is dedicated to taking the time to understand your needs and provide holistic advice to help you protect your business and plan for the unexpected.

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Sallyann Lynn

Sallyann Lynn

Business Operations Manager

Sallyann joined us in September 2014 as Office Manager in the Wrington and Clifton offices. Her role has progressed to encompass a wide range of responsibilities ensuring the agency offices run smoothly day to day; along with overseeing all aspects of business and sales operations. This includes quality assurances within our Training and Competence scheme and supporting successful customer outcomes. She is responsible for various aspects of staff management including recruitment.  Essentially working closely with the agency partners to maximise agency resources and performance.

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Laura Williams

Laura Williams

Customer Service Team Leader

Laura joined the Wrington agency as a personal lines Renewal Executive and now has over 5 years of insurance experience. As Team Leader to our personal lines sales and service team Laura provides full support to ensure the highest level of customer service for every one of our valued customers. More recently she has undertaken studying for her professional Cert CII qualification and trained as a Training and Competence Supervisor. Laura can also assist in claims enquiries.

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Sarah Whiting

Sarah Whiting BSc, Cert CII

Executive Assistant

Sarah joined the Wrington agency in early 2017 having previously worked in commercial account management. She now works alongside Group Secretary/Agent Neil Brand in dealing with our complex commercial accounts. Sarah uses her experience to provide a friendly, efficient, customer focused approach to her role in managing all aspects of the agencies most intricate customer relationships.

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Lucy Esler

Lucy Esler Cert CII

Executive Assistant

Lucy joined the Wrington agency in 2006.  She works for the Senior Partner/Group Secretary John Herbert, assisting him with the renewal and day to day management of our complex commercial accounts and large farming customers.

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Natasha Foster

Natasha Foster

Account Executive (Farm & Equine)

With a passion for the agricultural industry, Natasha joined the Wrington agency in October 2018 as an Account Executive, specialising in farm and equine insurances. You will find her supporting the needs of our existing farming and rural customers; alongside introducing new clients to NFU Mutual.

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Lorna Hodder

Lorna Hodder

Accounts Administrator & Customer Service

Lorna has seen the agency grow considerably during the 23 years she has been working here. Lorna helps our customers with accounts queries, insurance renewals, policy changes and queries relating to motor and personal insurance policies.

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Jane Pearce

Jane Pearce

Claims Handler & Customer Service Adviser

Jane joined the Wrington agency in 1999 as the claims handler. She has an extensive knowledge with regard to claims handling for commercial and personal insurance policies. She not only deals with the claims but can help with queries our customers may have with regard to motor, personal, commercial and farming policies.

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Gemma Barnfield

Gemma Travis

Life Lead Coordinator & Customer Service

Gemma works closely with an NFU Mutual Financial Adviser to ensure the best service for our financial service provision within the agency, discussing your general needs and assessing your appointment needs. She looks after our customers pre and post-financial review to provide support and continuity, providing the highest level of customer care. A member of our service team, Gemma also assists in making amendments to current insurances as well as discussing renewals with our existing clients.

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Lucy Galloway

Lucy Galloway

High Net Worth Executive

Having worked within the agency for over two years within personal lines general insurance, Lucy has developed a specialism advising our high net worth clients. She will be happy to support existing Bespoke policy holders; alongside providing advice and sales for new customers.  Lucy will take time to get to know you; understand your insurance needs and develop a trusted relationship which will ensure you gain the right advice and the cover you need.

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Myles Jeffries

Sales Executive

Myles has a First-Class Honours Degree in Business Management from the University of Plymouth. Whist working within the Clifton and Wrington agencies he has built his knowledge and expertise within all areas of commercial insurances. He would welcome an opportunity to learn about you and your business providing trusted advice to help ensure you and your business have the protection you need.

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Kayleigh Shaw

Kayleigh Shaw

Customer Service & Sales Apprentice

Kayleigh joins us with over 2 years' customers service experience and her excellent service skills underpin all that she does. She is currently in the first year of her level 3 Customer Service Apprenticeship; once trained she will be supporting the service team with motor and personal mid-term adjustments and new business requests.

 

 

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kate-marks

Kate Marks

Customer Service Adviser

Kate joined NFU Mutual in early 2017 and moved to the Wrington Team in December 2020. Kate can support our customers with their sales or service needs for all Motor and Personal Products; she is keen that our customers receive a professional and friendly conversation, when managing their insurance.

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Robert Owen

Rob Owen

Customer Sales & Service Adviser

Rob has worked within NFU Mutual since 2019 and joined the Clifton and Wrington agencies in 2021. He has experience of sales and servicing of motor and personal line insurances alongside NFU Mutual’s commercial and Bespoke offerings. Rob is happy to also assist and advise regarding claims to confirm cover and initiate relevant response for successful customer outcomes.

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Laura Howlett

Laura Howlett

Financial Adviser

Laura has been in financial services for 20 years and has been a Financial Adviser for over 11 years. Laura can help you with pensions, investments and Inheritance Tax planning; as well as personal or business life cover and protection needs. She can offer personal and business financial reviews with professional and friendly advice for your financial planning needs. You can relax knowing you are making the right decisions for your future.

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Tracy Burgess

Tracy Burgess

Customer Sales & Service Adviser

Tracy joined NFU Mutual in July 2019 and moved to the Wrington and Clifton Agencies in September 2021.  As a customer sales and service adviser, Tracy supports customers with their motor and personal insurance needs.  She is also able to assist with new claims queries and is keen to ensure all our customers receive the highest level of service. 

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Mitch Hough

Mitch Hough

Financial Adviser

Mitch is happy to help you plan for many aspects of your financial future by providing investment, pension, protection and Inheritance Tax advice using his 15 years of financial services experience to help you reach your goals.  Mitch understands that broaching your personal and business finances can be a daunting experience, so he’ll work together with you at a pace you’re comfortable with to review your current and future circumstances, helping to support the financial position you want to achieve. In his spare time Mitch enjoys walking through the Cotswolds with his wife Hayley.

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