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Bromsgrove Branch

1st Floor Grosvenor House, Market Street, Bromsgrove, B61 8DA

Welcome to NFU Mutual's Bromsgrove branch. We can offer you professional and 'down to earth' help with your insurance needs, whether you're an individual or a commercial business.

The business is led by partners Mark Birtles and Rachael George who have been working for NFU Mutual for a combined period of 25 years. They are supported by a dedicated team of insurance professionals, who will know you as a name rather than a number, and will guarantee to do their very best to assist you.

Our team

Rachael George

Agent
Rachael started her career in 1999 as a financial consultant for NFU Mutual and then became an agent/NFU group secretary in March 2006. Rachael worked in this role in East Anglia until 2012 when she joined the Bromsgrove branch. She specialises in farming/rural businesses, commercial business, high net worth & personal lines insurance, dealing with a portfolio of existing customers and new business sales for the branch. expand text

Mark Birtles

Agent
Mark has 30 years of experience in the insurance industry, in a variety of roles predominantly underwriting and sales. From 2007 he had a sales development role with NFU Mutual working closely with local branches. At the beginning of 2017, he joined the Bromsgrove branch as senior agent. His key responsibilities will include the overall running of the branch and the servicing of new and existing members in the farming and commercial sectors. Mark is also group secretary for the local NFU branches. expand text

Emily Wood

Customer Services Adviser & Accounts
Emily has been with the Bromsgrove branch since 2007. She is on hand to review and discuss your insurances, both personal and commercial, over the phone with you. Emily combines general customer service duties with her role as accounts administrator for the branch. expand text

Philippa Bonehill

Customer Services Adviser & NFU Coordinator
Philippa is fully licensed in our range of personal insurance products. Her role involves quoting for new home, car or equine policies, property valuation requests and helping our existing customers with any alterations, accounts queries or claims. She is also involved in our renewal best practice model for the office ensuring renewal documentation reaches our clients in a timely manner. expand text

Heather Lamb

Customer Service Adviser
Heather has been with the Bromsgrove branch since the beginning of 2017 and works as part of our customer services team. Heather has financial services experience from her previous role as an adviser services representative within NFU Mutual, which involved working closely with NFU Mutual Financial Advisers. She is happy to help with renewals of your insurances, as well as dealing with any claims. expand text

Steve West

Sales Executive
Having enjoyed eight years with the Worcester branch Steve joined the team at Bromsgrove in December 2016, bringing a strong commercial insurance background with him. This and his extensive knowledge of NFU Mutual's products and services puts Steve in an excellent position to develop new commercial business for the branch. Steve’s main areas of focus are to the food, drink & hospitality sectors. expand text

Karla Hill

Risk Management Consultant
Karla is our specialist in all matters relating to health and safety services for businesses, farmers and property owners. She can ensure that you are up-to-date with relevant legislation in order to protect yourself and your business. Karla is able to offer assistance to your business in managing risks and ensuring compliance with current legislation, from COSHH assessments, risk assessments, employee handbooks, health & safety policies to fire risk assessments. expand text

Alex Brookes

Trainee Commercial Sales Executive/Risk Management Co-Ordinator
Having previously worked at NFU Mutual's Worcester branch for a couple of years Alex has now joined the Bromsgrove team. Alex has a strong background in personal lines and risk management, but her focus is now on commercial insurance. Alex can assist you with your business needs. Along with Steve West they are concentrating on building a relationship with business owners in the local area. expand text

Simon Stanley Dip CII

Financial Adviser
Simon is our resident financial planner and has many years’ experience and can help our clients with their financial needs. Financial planning is all about ensuring you enjoy the future that you want. As an NFU Mutual Financial Adviser, Simon can help you to put the right financial plan in place to support your goals throughout life. He can provide the help you need with pensions, protection and investments to ensure the right protection is in place for your family’s future. Simon lives locally and can meet you at a time to suit. If you would like to arrange a review, please call us on 01527 873083 or complete the online form and we’ll call you back at a convenient time. simon_stanley@nfumutual.co.uk expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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