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Bromsgrove Branch

1st Floor Grosvenor House, Market Street, Bromsgrove, B61 8DA

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Welcome to NFU Mutual's Bromsgrove branch. We can offer you professional and 'down to earth' help with your insurance needs, whether you're an individual or a commercial business.

The business is led by partners Mark Birtles and Rachael George who have been working for NFU Mutual for a combined period of 25 years. They are supported by a dedicated team of insurance professionals, who will know you as a name rather than a number, and will guarantee to do their very best to assist you.

Our team

Rachael George

Rachael started her career in 1999 as a financial consultant for NFU Mutual and then became an agent/NFU group secretary in March 2006. Rachael worked in this role in East Anglia until 2012 when she joined the Bromsgrove branch. She specialises in farming/rural businesses, commercial business, high net worth & personal lines insurance, dealing with a portfolio of existing customers and new business sales for the branch. expand text

Mark Birtles

Mark has 30 years of experience in the insurance industry, in a variety of roles predominantly underwriting and sales. From 2007 he had a sales development role with NFU Mutual working closely with local branches. At the beginning of 2017, he joined the Bromsgrove branch as senior agent. His key responsibilities will include the overall running of the branch and the servicing of new and existing members in the farming and commercial sectors. Mark is also group secretary for the local NFU branches. expand text

Debbie Taft

Office Manager
Debbie’s career to date has been within the financial services sector and she brings a wealth of management experience to the team spanning 20 years in service and sales environments. Her role, whilst attaining her licences, will be to manage the office, team and support the Agents in all daily activities. expand text

Emily Wood

Customer Services Adviser & Accounts
Emily has been with the Bromsgrove branch since 2007. She is on hand to review and discuss your insurances, both personal and commercial, over the phone with you. Emily combines general customer service duties with her role as accounts administrator for the branch. expand text

Tim Hodgkinson

Customer Services Adviser & Risk Management (health & safety)
Tim has been with the branch since December 2014. He works in both our customer services and new business departments and can help you with both personal lines and commercial insurance. He is happy to assist with any alterations, accounts queries, claims and the renewal of your insurances. In addition to this, Tim is the branch co-ordinator for health & safety/risk management services. He works closely with our risk management consultant, Karla Hill, who gives advice to businesses with regard to their health and safety practices, risk assessments and many other aspects of risk management. Tim is happy to arrange for Karla to visit you to discuss your particular requirements at a mutually convenient time. expand text

Philippa Bonehill

Customer Services Adviser & NFU Coordinator
Philippa is fully licensed in our range of personal insurance products. Her role involves quoting for new home, car or equine policies, property valuation requests and helping our existing customers with any alterations, accounts queries or claims. She is also involved in our renewal best practice model for the office ensuring renewal documentation reaches our clients in a timely manner. expand text

Danielle Prince

Customer Services Adviser & Claims Coordinator
Danielle joined the branch in 2016 and is fully licensed in our range of personal and smaller business/package insurance products. Her role involves quoting for a range of insurances including equine and helping our existing customers with any alterations and accounts queries. Danielle assists customers in the claims process, dealing with the paperwork and liaising with our regional claims department to ensure claims are well managed for our customers. expand text

Heather Lamb

Customer Service Adviser
Heather has been with the Bromsgrove branch since the beginning of 2017 and works as part of our customer services team. Heather has financial services experience from her previous role as an adviser services representative within NFU Mutual, which involved working closely with NFU Mutual Financial Advisers. She is happy to help with renewals of your insurances, as well as dealing with any claims. expand text

Steve West

Sales Executive
Having enjoyed eight years with the Worcester branch Steve joined the team at Bromsgrove in December 2016, bringing a strong commercial insurance background with him. This and his extensive knowledge of NFU Mutual's products and services puts Steve in an excellent position to develop new commercial business for the branch. Steve’s main areas of focus are to the food, drink & hospitality sectors. expand text

Simon Stanley Dip CII

Financial Adviser
Simon is our resident financial planner and has many years’ experience and can help our clients with their financial needs. Financial planning is all about ensuring you enjoy the future that you want. As an NFU Mutual Financial Adviser, Simon can help you to put the right financial plan in place to support your goals throughout life. He can provide the help you need with pensions, protection and investments to ensure the right protection is in place for your family’s future. Simon lives locally and can meet you at a time to suit. If you would like to arrange a review, please call us on 01527 873083 or complete the online form and we’ll call you back at a convenient time. expand text

Karla Hill

Risk Management Consultant
Karla is our specialist in all matters relating to health and safety services for businesses, farmers and property owners. She can ensure that you are up-to-date with relevant legislation in order to protect yourself and your business. Karla is able to offer assistance to your business in managing risks and ensuring compliance with current legislation, from COSHH assessments, risk assessments, employee handbooks, health & safety policies to fire risk assessments. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

For security and training purposes calls may be recorded and monitored.