Bury St Edmunds

93-95 Risbygate Street, Bury St Edmunds, IP33 3AA

Welcome to NFU Mutual's Bury St Edmunds branch where we pride ourselves on offering our customers a personal and friendly service for their insurance, pension and investment requirements.

At the Bury St Edmunds branch we take time to get to know our customers in order to understand their individual needs. Insurance cover can be tailored to suit the specific requirements of both our individual and business customers.

Although best known as a rural insurer, NFU Mutual’s range of products extends to investments, pensions, life assurance and risk management services.

Our team is experienced and knowledgeable and aims to provide quality NFU Mutual products at a fair price and with a first class customer service.

Areas served: Bury St Edmunds, Newmarket, Haverhill, Woolpit, Elmswell and Mildenhall, in Suffolk, and Thetford in Norfolk, as well as the surrounding areas.

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Our team

David Blackwell BSc, ACII, Charted Insurance Practitioner

Senior Agent

David has been with the branch since 1998 and is a specialist in agricultural and commercial insurance. He is also a group secretary for the local National Farmers’ Union. expand text

Alex Walters Dip CII

Agent

Alex became an agent in April 2007 having been with the branch since 1999. He specialises in commercial and farming business insurance, and focuses on growing our risk management services. He is also a group secretary for the local National Farmers’ Union. expand text

Lorna Santon BA (Hons), Dip CII

Agent

Lorna specialises with business insurance for commercial and farming customers, she has been with the branch since 2006 and became a partner in 2014. She also focuses on expanding the financial services side of the business. expand text

Geoff Anthony Cert CII

Agent

Geoff joined the Bury St Edmunds branch in 2008. Since becoming a partner in 2014 he leads the new business team. Geoff specialises in commercial, farming and personal lines insurance and also acts as an introducer for financial services. expand text

Jack Marcham

Insurance Adviser

Jack joined us through the apprentice scheme in December 2013, he deals with any motor and personal insurance queries. He can assist on new quotations and also help with any mid-term changes to an existing policy. expand text

Monica Hurd

Customer Services & Claims Administrator

Monica provides support to both the customer service and claims teams, assisting with personal and equine insurance enquiries and handling insurance claims along with Megan and Carol. She has a thorough understanding of the NFU Mutual having worked at the agency for a number of years. expand text

Matthew Pirie

Customer Services/Insurance Adviser

Matt deals with any motor or personal insurance queries. He can assist on new quotations and also help with any mid-term changes to an existing policy. He has been with the office since 2018. expand text

Matthew Beal BSc (Hons)

Office Manager

Matthew joined the agency in 2017 and oversees the running of the office including recruiting, training, coaching and developing our staff. He is also the main point of contact to arrange appointments to discuss your financial needs with the NFU Mutual Financial Adviser, Gareth. These include retirement, investments and protection planning. expand text

Megan Brown BSc (Hons)

Claims Administrator & Financial Services Co-ordinator

Megan assists customers making insurance claims, deals with mid-term changes to policy and acts as back up to the accounts department. She also co-ordinates financial services within the agency and can assist with arranging appointments to discuss your financial needs with the NFU Mutual Financial Adviser, Gareth. She has been with the office since 2006. expand text

Tiffany Ransome BA (Hons) BHSAI (Reg'd)

Office Administration Manager

Tiffany is manager of the administration department, making sure the branch runs smoothly and renewal documents are posted on time. She is also involved with the NFU Group organising meetings and outings. expand text

Justine Judge

Accounts Controller

Justine joined the office in 2004. She deals with the agency accounts and can take payments and deal with any accounting queries. expand text

Yasmin Van Der Veen Dip HE (Open)

Trainee Commercial Accounts Handler/PA

Yasmin joined in 2016 and assists our customers with motor, personal and equine insurance queries. She can also offer new quotations and help with any mid-term changes to an existing policy. expand text

Debbie Lancaster

Administration Assistant

Debbie helps with the insurance renewal administration and also assists the partners with their administrative tasks. expand text

Lindsay Curry

Administration Assistant

Lindsay helps with the office administration. expand text

Carol Colman

Claims Administrator

Carol assists Megan with our customers’ insurance claims, providing admin support and handling claims. She has been with the agency since 2011. expand text

Sarah Smith

Sales Associate

Sarah joined the Bury St Edmunds branch in 2016 and deals with new business enquiries for commercial, personal and motor insurance. She is happy to meet face-to-face and discuss your requirements. expand text

Freya Wilson BSc (Hons)

Sales Associate

Freya joined the Bury St Edmunds office in 2018 and deals with new business enquiries for personal, motor and equine insurance. She is happy to meet face-to-face and discuss your requirements. expand text

Gareth Evans DipPFS

Financial Services

Gareth is an NFU Mutual Financial Adviser who aims to provide first-class financial advice to all our clients. If you need friendly advice with regards to your life insurance, pensions or investments, Gareth will gladly come out and see you or you can also arrange to meet him within our friendly agency in the centre of Bury St Edmunds. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

For security and training purposes calls may be recorded and monitored.