Phone lines closed
Tuesday: 8:30 am - 8:00 pm
Wednesday: 8:30 am - 8:00 pm
Thursday: 8:30 am - 8:00 pm
Friday: 8:30 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Sunday: Closed
Bury St Edmunds
93-95 Risbygate Street, Bury St Edmunds, IP33 3AA
Visit today: 8:30 am - 5:00 pm
Tuesday: 8:30 am - 5:00 pm
Wednesday: 8:30 am - 5:00 pm
Thursday: 8:30 am - 5:00 pm
Friday: 8:30 am - 5:00 pm
Saturday: Closed
Sunday: Closed
Welcome to NFU Mutual's Bury St Edmunds branch where we pride ourselves on offering our customers a personal and friendly service for their insurance, pension and investment requirements.
At the Bury St Edmunds branch we take time to get to know our customers in order to understand their individual needs. Insurance cover can be tailored to suit the specific requirements of both our individual and business customers.
Although best known as a rural insurer, NFU Mutual’s range of products extends to investments, pensions, life assurance and risk management services.
Our team is experienced and knowledgeable and aims to provide quality NFU Mutual products at a fair price and with a first class customer service.
Areas served: Bury St Edmunds, Newmarket, Haverhill, Woolpit, Elmswell and Mildenhall, in Suffolk, and Thetford in Norfolk, as well as the surrounding areas.
NFU Mutual
Our team
David Blackwell BSc, ACII, Charted Insurance Practitioner
Senior Agent
David has been with the branch since 1998 and is a specialist in agricultural and commercial insurance. He is also a group secretary for the local National Farmers’ Union.
Alex Walters Dip CII
Agent
Alex became an agent in April 2007 having been with the branch since 1999. He specialises in commercial and farming business insurance, and focuses on growing our risk management services. He is also a group secretary for the local National Farmers’ Union.
Lorna Santon BA (Hons), Dip CII
Agent
Lorna specialises with business insurance for commercial and farming customers, she has been with the branch since 2006 and became a partner in 2014. She also focuses on expanding the financial services side of the business.
Geoff Anthony Cert CII
Agent
Geoff joined the Bury St Edmunds branch in 2008. Since becoming a partner in 2014 he leads the new business team. Geoff specialises in commercial, farming and personal lines insurance and also acts as an introducer for financial services.
Jack Marcham
Insurance Adviser
Jack joined us through the apprentice scheme in December 2013, he deals with any motor and personal insurance queries. He can assist on new quotations and also help with any mid-term changes to an existing policy.
Monica Hurd
Customer Services & Claims Administrator
Monica provides support to both the customer service and claims teams, assisting with personal and equine insurance enquiries and handling insurance claims along with Megan and Carol. She has a thorough understanding of the NFU Mutual having worked at the agency for a number of years.
Matthew Pirie
Customer Services/Insurance Adviser
Matt deals with any motor or personal insurance queries. He can assist on new quotations and also help with any mid-term changes to an existing policy. He has been with the office since 2018.
Matthew Beal BSc (Hons)
Office Manager
Matthew joined the agency in 2017 and oversees the running of the office including recruiting, training, coaching and developing our staff. He is also the main point of contact to arrange appointments to discuss your financial needs with the NFU Mutual Financial Adviser, Gareth. These include retirement, investments and protection planning.
Megan Brown BSc (Hons)
Claims Administrator & Financial Services Co-ordinator
Megan assists customers making insurance claims, deals with mid-term changes to policy and acts as back up to the accounts department. She also co-ordinates financial services within the agency and can assist with arranging appointments to discuss your financial needs with the NFU Mutual Financial Adviser, Gareth. She has been with the office since 2006.
Tiffany Ransome BA (Hons) BHSAI (Reg'd)
Office Administration Manager
Tiffany is manager of the administration department, making sure the branch runs smoothly and renewal documents are posted on time. She is also involved with the NFU Group organising meetings and outings.
Justine Judge
Accounts Controller
Justine joined the office in 2004. She deals with the agency accounts and can take payments and deal with any accounting queries.
Yasmin Van Der Veen Dip HE (Open)
Trainee Commercial Accounts Handler/PA
Yasmin joined in 2016 and assists our customers with motor, personal and equine insurance queries. She can also offer new quotations and help with any mid-term changes to an existing policy.
Debbie Lancaster
Administration Assistant
Debbie helps with the insurance renewal administration and also assists the partners with their administrative tasks.
Carol Colman
Claims Administrator
Carol assists Megan with our customers’ insurance claims, providing admin support and handling claims. She has been with the agency since 2011.
Sarah Smith
Sales Associate
Sarah joined the Bury St Edmunds branch in 2016 and deals with new business enquiries for commercial, personal and motor insurance. She is happy to meet face-to-face and discuss your requirements.
Freya Wilson BSc (Hons)
Sales Associate
Freya joined the Bury St Edmunds office in 2018 and deals with new business enquiries for personal, motor and equine insurance. She is happy to meet face-to-face and discuss your requirements.
Lillie Rolls
Trainee Customer Services / Insurance Adviser
Lillie joined the agency in summer 2018 and currently deals with car insurance queries. She can assist on new quotations, help with any mid-term changes to an existing policy and is currently training on her remaining motor and personal licenses.
Isaac Broom
Trainee Customer Services / Insurance Adviser
Isaac joined the agency in autumn 2018 and is currently training on his motor and personal licenses, although he already has a solid background in insurance having previously been a Claims Handler for another insurer.
Gareth Evans DipPFS
Financial Services
Gareth is an NFU Mutual Financial Adviser who aims to provide first-class financial advice to all our clients. If you need friendly advice with regards to your life insurance, pensions or investments, Gareth will gladly come out and see you or you can also arrange to meet him within our friendly agency in the centre of Bury St Edmunds.