Diss

Joanna Johnson

Senior Agent and NFU Group Secretary

I have over 20 years’ experience with NFU Mutual specialising in personal, agricultural, commercial and estate risks. I also work closely with NFU Mutual Financial Advisers, Gareth Evans and Luke Cadby-Gledhill, to ensure our clients have access to financial planning from selected products. Together with our risk management team we look to provide advice and guidance in health and safety matters to our customers.

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Maria Jones Cert CII

Agent and NFU Group Secretary

I believe in providing a down to earth, friendly, consultative and professional service to all of my farming, commercial and private clients. I am able to visit you to discuss all of your general insurance needs and will work hard to identify any gaps in cover and provide a solution for the same. I joined the Diss office in January 2008 and was made a Partner and Group Secretary in 2012. I work closely with our Office Manager to ensure the team provide our clients with excellent customer service whilst meeting our operational requirements set out by the FCA. I am involved with Diss Young Farmers, on an advisory basis, and enjoy taking part in volunteer projects locally. Outside of work I enjoy spending time with my family and have a passion for travelling with Italy being one of my favourite destinations.

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Catriona Harvey

Office Manager

I joined the team in August 2017 and oversee the day to day running of our office. I work closely with the customer service team and the claims team as well as our Compliance Manager, ensuring that everyone is happy and all our customers’ needs are met. I am proud to manage such a dynamic team and believe that NFU Mutual ethics and principals are applied to every customer we speak to. Outside of work, I love spending time with my small family, our dog and friends and going on holidays.

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Nicola Cox

Compliance Manager

I joined the team in April 2012 as a member of the customer services team, dealing with everyday insurance enquiries and claims. I became Office Manager in 2013 and was in charge of the general day to day running of the office. I have now changed my job role to Compliance Manager which allows me to focus my time on team training and auditing to make sure our office is run as required by the FCA and that we are doing our upmost best for our customers. When I’m not at work, I love eating lots of lovely food with my future husband, going to the gym to work off the damage and all things dinosaur.

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Claire Lewis

Private Client Adviser

I joined the team in September 2014 and specialise in high net worth bespoke home policies and new business quotations. I am happy to come out and visit your business and can assist you with motor, personal and business insurances. Outside of work I enjoy spending time with my son.

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Liz Coleman

Senior Client Adviser

I have worked at the office for many years and worked with various Agents throughout the years. I deal with the accounts and making sure that premiums are collected and answering clients' questions, making amendments on existing policies and deal with new quotations you may require. I am also able to discuss motor, personal and business policies with our customers. In my spare time, I enjoy going to the cinema and spending time with my family.

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Kelly Sadler

Client Adviser

I joined the Diss team in February 2017, however I worked as an Underwriter at the Norwich regional service center from 2003 until 2011. I am able to discuss all motor policies, home & lifestyle policies, commercial package policies and will soon be working towards my other product licenses. Outside work, I enjoy spending time with my family.

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Daisy Lock

Client Adviser & Claims Handler

I joined the Diss office in May 2017 as a Client Adviser. I am able to offer support for motor and personal policy holders and also deal with any personal claims which come into the office. I enjoy being part of the team and helping out as much as I can. Outside of work, I like to try new restaurants around the country and test my cooking abilities at home.

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Matthew Naulls

Client Adviser

I began working for NFU Mutual in June 2018. I believe that what we do and what we can offer our customers is the best out there, and each and every staff member puts our customers at the heart of what we do. I specialise in providing customers home insurance products to meet their needs, but also go that extra mile and discuss all options available to help benefit our customers. I am also one of the offices life qualifiers, filling the diary of Luke Cadby-Gledhill, our Financial Adviser. Outside of work I am a fitness trainer and a self-claimed whisky connoisseur.

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Jasmine Pankhurst

Client Adviser

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Kitty Kent

Client Adviser

I joined the Diss agency in October 2018 and I am licensed to discuss your motor insurance policies. This year I aim to become licensed in personal insurances. In my free time I like to go to the gym and spend time at home with my family, pugs and bulldog.

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Carla Jackson

Personal Assistant to Maria Jones

I began working at the office in April 2015. I provide strong administrative assistance allowing the other members of the team to get on with their jobs and do what they do best. I am also one of the offices life qualifiers, filling the diary of Luke Cadby-Gledhill, our NFU Mutual Financial Adviser. In my spare time I like cooking, eating what I have cooked and then going to the gym to undo the damage. I also have a Springer Spaniel, Darcy who I adore and enjoy many a long walk with.

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Ruby Mouser

Personal Assistant to Joanna Johnson

I have been employed by NFU Mutual since leaving sixth form in August 2017. I began working as the office’s Admin Assistant and since then I have begun the role as Personal Assistant for Joanna Johnson. I work closely with Joanna supporting her with the day to day tasks in the office and learning lots about the services we offer to new and existing customers. In my spare time I enjoy going to the gym and spending quality time with my family and friends.

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Emi Hadingham

Administrator

I joined the Diss team in November 2017, as an Admin Assistant. I support my colleagues in their day to day work and ensure that the general office is running smoothly. In my free time I enjoy box sets, accompanied by many cups of tea!

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Luke Cadby-Gledhill

Financial Adviser

Luke is our NFU Mutual Financial Adviser. He will be delighted to visit you and offers expert advice on all aspects of financial planning (protection, pensions, savings/investments and inheritance tax). He provides holistic financial planning helping people to achieve their personal aims and objectives. Every recommendation is tailored to your individual needs and circumstances. In his spare time Luke enjoys going to the gym, watching rugby and spending time with his family.

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