Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Diss

Diss Business Park, Hopper Way, Diss, IP22 4GT

Visit today: 8:30 am - 5:00 pm

Friday: 8:30 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 5:00 pm

Wednesday: 8:30 am - 5:00 pm

Welcome to the NFU Mutual Diss agency situated on the Norfolk and Suffolk border. We pride ourselves in helping new and existing customers to find insurance that suits your needs. We aim to provide efficient, friendly and professional service that is local to you.

We provide a range of insurance products for both personal and businesses, we are a local branch so you can just come into the office or we can arrange for a member of the team to come out to see you.

Our team

Joanna Johnson

Senior Agent and NFU Group Secretary

I have over 20 years’ experience with NFU Mutual specialising in personal, agricultural, commercial and estate risks. I also work closely with NFU Mutual Financial Advisers, Gareth Evans and Luke Cadby-Gledhill, to ensure our clients have access to financial planning from selected products. Together with our risk management team we look to provide advice and guidance in health and safety matters to our customers.

Maria Jones Cert CII

Agent and NFU Group Secretary

I believe in providing a down to earth, friendly, consultative and professional service to all of my farming, commercial and private clients. I am able to visit you to discuss all of your general insurance needs and will work hard to identify any gaps in cover and provide a solution for the same. I joined the Diss office in January 2008 and was made a Partner and Group Secretary in 2012. I work closely with our Office Manager to ensure the team provide our clients with excellent customer service whilst meeting our operational requirements set out by the FCA. I am involved with Diss Young Farmers, on an advisory basis, and enjoy taking part in volunteer projects locally. Outside of work I enjoy spending time with my family and have a passion for travelling with Italy being one of my favourite destinations.

Catriona Harvey

Office Manager

I joined the team in August 2017 and oversee the day to day running of our office. I work closely with the customer service team and the claims team as well as our Compliance Manager, ensuring that everyone is happy and all our customers’ needs are met. I am proud to manage such a dynamic team and believe that NFU Mutual ethics and principals are applied to every customer we speak to. Outside of work, I love spending time with my small family, our dog and friends and going on holidays.

Nicola Cox

Compliance Manager

I joined the team in April 2012 as a member of the customer services team, dealing with everyday insurance enquiries and claims. I became Office Manager in 2013 and was in charge of the general day to day running of the office. I have now changed my job role to Compliance Manager which allows me to focus my time on team training and auditing to make sure our office is run as required by the FCA and that we are doing our upmost best for our customers. When I’m not at work, I love eating lots of lovely food with my future husband, going to the gym to work off the damage and all things dinosaur.

Claire Lewis

Private Client Adviser

I joined the team in September 2014 and specialise in high net worth bespoke home policies and new business quotations. I am happy to come out and visit your business and can assist you with motor, personal and business insurances. Outside of work I enjoy spending time with my son.

Matthew Naulls

Commercial Client Adviser

I began working for NFU Mutual in June 2018, as I believe that what we do and offer our customers is the best out there, and each and every staff member puts our customers at the heart of what we do. I specialise in reviewing our commercial customers' insurance needs, but also go that extra mile and discuss all options available to help benefit my customers. Outside of work I am a fitness trainer, so I enjoy all sports and gym. I also like to think I am a whisky connoisseur.

Kirstin Muttitt Cert CII

Claims Handler

I joined the team in October 2006 and am the Claims Handler at the office. I am the first aider and gained my Cert CII during my time working here. Before working for NFU Mutual, I qualified as a horse riding instructor with BHSAI qualification and worked in many countries around Europe so have knowledge of horses for equine policy enquiries. Outside of work I like to spend time with my son, eating out, cooking, photography, reading, walking and metal detecting.

Liz Coleman

Senior Client Adviser

I have worked at the office for many years and worked with various Agents throughout the years. I deal with the accounts and making sure that premiums are collected and answering clients' questions, making amendments on existing policies and deal with new quotations you may require. I am also able to discuss motor, personal and business policies with our customers. In my spare time, I enjoy going to the cinema and spending time with my family.

Kelly Sadler

Client Adviser

I joined the Diss team in February 2017, however I worked as an Underwriter at the Norwich regional service center from 2003 until 2011. I am able to discuss all motor policies, home & lifestyle policies, commercial package policies and will soon be working towards my other product licenses. Outside work, I enjoy spending time with my family.

Daisy Lock

Client Adviser

I joined the Diss office in May 2017 as a Customer Service Adviser. I am able to offer support for personal policy holders. I enjoy being part of the team and helping out as much as I can. Outside of work, I like to try new restaurants around the country and test my cooking abilities at home.

Jasmine Pankhurst

Client Adviser

I recently joined the team and am currently training to become a Client Adviser. I am keen to get to know how the business is run and to start speaking with our customers. In my spare time I enjoy going to the gym and spending time with my friends.

Kitty Kent

Client Adviser

I have recently joined the team at NFU Mutual. I am currently working hard to become a qualified Customer Service Adviser in motor. I’d love to gain my knowledge even further and become qualified in some of the other services we provide.

Carla Jackson

Personal Assistant to Maria Jones

I began working at the office in April 2015. I provide strong administrative assistance allowing the other members of the team to get on with their jobs and do what they do best. I am also one of the offices life qualifiers filling the diaries of Gareth Evans and Luke Cadby-Gledhill, NFU Mutual Financial Advisers. In my spare time I like cooking, eating what I have cooked and then going to the gym to undo the damage. I also have a Springer Spaniel, Darcy who I adore and enjoy many a long walk with.

Ruby Mouser

Personal Assistant to Joanna Johnson

I have been employed by NFU Mutual since leaving sixth form in August 2017. I began working as the office’s Admin Assistant and since then I have begun the role as Personal Assistant for Joanna Johnson. I work closely with Joanna supporting her with the day to day tasks in the office and learning lots about the services we offer to new and existing customers. In my spare time I enjoy going to the gym and spending quality time with my family and friends.

Emi Hadingham

Administrator

I joined the Diss team in November 2017, as an Admin Assistant. I support my colleagues in their day to day work and ensure that the general office is running smoothly. In my free time I enjoy box sets, accompanied by many cups of tea!

Gareth Evans

Financial Adviser

Gareth is an experienced and fully qualified NFU Mutual Financial Adviser, who can be contacted via the Diss office. He is available to carry out a full financial review of life assurance, pensions and investments.

Luke Cadby-Gledhill

Financial Adviser

Luke is our NFU Mutual Financial Adviser. He will be delighted to visit you and offers expert advice on all aspects of financial planning (protection, pensions, savings/investments and inheritance tax). He provides holistic financial planning helping people to achieve their personal aims and objectives. Every recommendation is tailored to your individual needs and circumstances. In his spare time Luke enjoys going to the gym, watching rugby and spending time with his family.