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Station House, Station Lane, Hethersett, Norwich, NR9 3AX

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Welcome to NFU Mutual’s Hethersett branch. We offer an extensive range of insurance and financial products, with a local, personal and friendly service.

We pride ourselves on treating every customer as an individual, and providing the excellent service we have built our reputation on.

Our team

Amy Walker, BSc, MSc

Agent & Group Secretary
An agent since 2008, and an NFU Mutual policy adviser prior to that, I joined the Hethersett branch in 2010. A specialist in farm, estate and commercial insurances, I am also a group secretary for both the Mid Norfolk and Watton & Hingham NFU branches. I'm currently renovating an old timber framed house; coupled with looking after two children it makes for an interesting life! expand text

Karen Closs, Cert CII

Having worked within NFU Mutual since 2005, I joined as an agent at the Hethersett branch towards the end of the year in 2010. I focus on the commercial non-farming sector which includes working with companies, directors of small businesses and sole traders in sectors such as manufacturing, wholesalers, large retail, property and an array of trades. I will visit a business to understand how it operates, recognise the risk factors and offer advice and insurance cover based on the consultation and my experience. Outside of work you will mostly find me walking my black Labrador, Seba. expand text

Chris Neve

Office Manager
Having worked in financial services for over 30 years, I joined the Hethersett team in October 2016. I manage the day to day running of the office to ensure we provide the best service for our customers. Outside of work I have two children, who keep me on my toes. I am a keen fisherman, play competitive table tennis and enjoy my visits to Carrow Road with my son. expand text

Tristan Rivett, Cert CII

Claims & Account Handler
I joined the Hethersett team in May 2016 following 7 years in customer service claims within NFU Mutual’s regional service centre in Norwich. I can assist with queries you have regarding a new or ongoing claim. I will also be able to assist you with insurance queries on NFU Mutual’s general insurance policies and with life and pension appointments for NFU Mutual Financial Adviser, Adam Woodward. In my spare time I like to catch up with friends, keep active through a variety of sports and enjoy playing with my Sprocker Spaniel named Dylan, who always keeps me on my toes! expand text

Molly Rutterford

Account Handler
I joined NFU Mutual Hethersett branch in December 2014 as a client adviser. I can help with any queries or new quotes for NFU Mutual's motor, home and lifestyle, commercial and farming policies. I can also assist with life and pension appointments for NFU Mutual Financial Adviser, Adam Woodward. When away from work I enjoy spending time with friends, family and my two Labradors. expand text

Martin Tropman

Account Handler
I have been with NFU Mutual since 2009, before joining the Hethersett branch in March 2016 I previously worked as an underwriter in Norwich at the regional service centre. I am currently part of the customer service team as an account handler and can assist with any motor, home and lifestyle and commercial queries. I can also assist with life and pension appointments with NFU Mutual financial adviser, Adam Woodward. Outside of work I am currently alternating between watching Premier League and Championship football down at Carrow Road. expand text

Sharon Hawes

Account Handler
I started my role as a customer service adviser for NFU Mutual's Hethersett branch in August 2015. I have experience working in the insurance industry and also in a customer services environment. I can help with quotes, mid-term changes and renewal queries and also assist with life and pension appointments for NFU Mutual Financial Adviser, Adam Woodward. expand text

Ross McGregor

Account Handler
I started working at NFU Mutual in 2008 in the Regional Service Centre as a Motor and Personal Underwriter. Before joining the Hethersett branch as an Account Handler in January 2017, I was in the commercial underwriting team since 2015. I can help with any new and existing motor, personal and commercial insurances. I can also assist with financial planning appointments with our Financial Adviser, Adam Woodward. Outside of work, I play all kinds of sport including local football, golf and even the occasional dodgeball match! expand text

Adam Woodward, DipPFS

Financial Adviser
Having previously worked in the Spalding and Boston NFU Mutual offices as an NFU Mutual Financial Adviser, I joined the Hethersett office in 2016. I give professional, holistic financial advice on pensions, investments and Inheritance Tax planning. I previously worked as an independent financial adviser. expand text

Becky Collen

Risk Management Consultant
I provide advice and solutions to business on health and safety requirements such as COSHH assessments, risk assessments, health and safety policies, fire risk assessments and more! As I'm often out of the office please speak to another member of the team who will be happy to arrange an appointment. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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