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Horncastle Branch

6C High Street, Horncastle, LN9 5BL

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Welcome to NFU Mutual’s Horncastle branch, where looking after customers is at the heart of our business. We like to understand your priorities and listen, rather than dictate, and are keen to develop long term relationships.

We cover the geographical area surrounding both Coningsby and Horncastle.

Whether you are a private individual, small business or commercial organisation, we strive to provide a personal and local service, treating people as individual customers, not just as a policy number.

You will always receive a warm welcome in our branch so do not hesitate to visit us in the office for a friendly, face to face appointment.

The Horncastle branch have an experienced team who are on hand to help customers new and old deal with NFU Mutual’s range of products, including general insurances as well as investments and risk management/health and safety services.

Our team

Richard Evison

Richard Evison

Agent
I am the senior agent at the Horncastle branch and specialise in business and commercial risks. Having been the sole agent in Horncastle for many years, I was joined by Jayne Thornalley 5 years ago to form a partnership focussed on our expanding customer base and providing the best possible service. I have over 30 years' experience within NFU Mutual and will be more than happy to visit you at your own premises to discuss all your NFU Mutual insurance requirements. expand text
Jayne Thornalley

Jayne Thornalley BSc (Hons)

Agent
I grew up on a mixed family farm in the Lincolnshire Wolds, being actively involved in the business from combining to lambing sheep. I studied Agriculture at the University of Newcastle-upon-Tyne before working on hill, pig and dairy farms in New Zealand. After completing a PGCE to qualify as a lecturer in agriculture, I lectured at Riseholme (University of Lincoln) and Easton College in Norfolk, specialising in livestock and grassland production. After a spell in agricultural sales, I joined NFU as a regional field manager in East Anglia, moving to Holt in North Norfolk as an NFU group secretary and NFU Mutual insurance agent in 1998. I have worked at the Horncastle branch since 2009. I have a key focus on estates, agriculture, food and wider rural-based business and individuals, travelling to see clients. We take pride in putting our clients' needs at the centre of the decisions we make and our range of products extends to investments, pensions, life assurance and health & safety/risk management services. I have a sporty, young family so when I am not at work it's netball, swimming or supporting Leicester Tigers. expand text
Audrey Costello

Audrey Costello

Office Manager
I joined the Horncastle branch in 2008 and was promoted to office manager in 2011. I oversee the general management and daily running of the office and I am fully licensed in all NFU Mutual insurance products. I deal with new business quotations, policy amendments, claims and queries as well as aiding with all aspects of employee training. expand text
Neil Lee

Neil Lee BSc (Hons)

Sales Adviser
I have been with NFU Mutual Horncastle branch since the start of 2013. I am licensed in all NFU Mutual general insurances and can provide business quotations as well as deal with any amendments, questions or queries. expand text
Lynn Chapman

Lynn Chapman

Accounts Manager
I joined the team in 2001 and over the years have build up a wealth of knowledge and experience. My main responsibilities involve handling accounts, invoicing customers, taking payments and account queries. expand text
Heidi Fields

Heidi Fields

Customer Services Adviser
I have worked for NFU Mutual for over 4 years and joined the Horncastle team in December 2014. I am licensed in all NFU Mutual general insurances including business policies and can deal with any quotations, amendments, questions or queries. I am licensed to deal with claims queries and information. expand text
Rebecca Thompson

Rebecca Thompson

Customer Services Adviser
I joined the Horncastle branch in March 2015 and have been brought up with a farming background and I enjoy a variety of countryside pursuits. I am licensed in all motor and home and lifestyle products. This means I am able to help with new quotations, policy amendments and general queries for these products. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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