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Horncastle

6C High Street, Horncastle, LN9 5BL

Phone lines closed

Welcome to NFU Mutual’s Horncastle branch, where looking after customers is at the heart of our business. We like to understand your priorities and listen, rather than dictate, and are keen to develop long term relationships.

We cover the geographical area surrounding both Coningsby and Horncastle.

Whether you are a private individual, small business or commercial organisation, we strive to provide a personal and local service, treating people as individual customers, not just as a policy number.

You will always receive a warm welcome in our branch so do not hesitate to visit us in the office for a friendly, face to face appointment.

The Horncastle branch have an experienced team who are on hand to help customers new and old deal with NFU Mutual’s range of products, including general insurances as well as investments and risk management/health and safety services.

NFU Mutual

Our team

Richard Evison

Richard Evison

Agent
I am the Senior Agent at the Horncastle office and specialise in business and commercial risks. Having been the sole agent in Horncastle for many years, I was joined by Jayne Thornalley in 2009 to form a partnership focused on expanding our customer base and providing the best possible service. I have over 30 years' experience within NFU Mutual and will be more than happy to visit you at your own premises to discuss all your NFU Mutual insurance requirements. I am qualified to introduce NFU Mutual life, pension and investment products. expand text
Jayne Thornalley

Jayne Thornalley BSc (Hons)

Agent
I grew up on a mixed family farm in the Lincolnshire Wolds, being actively involved in the business from combining to lambing sheep. I studied Agriculture at the University of Newcastle-upon-Tyne and worked on farms in the UK and New Zealand. I have a PGCE and lectured in Agriculture at Riseholme (University of Lincoln) and Easton College in Norfolk, specialising in livestock and grassland production. After a spell in Agricultural Sales, I joined NFU Mutual as a Regional Field Manager in East Anglia, moving to Holt in North Norfolk as an NFU Group Secretary and NFU Mutual Insurance Agent in 1998. I have worked at the Horncastle office since 2009. I have a key focus on estates, agriculture, food and wider rural-based business and individuals. I travel to see our clients and take pride in putting their needs at the centre of the business. I have a sporty, young family so when I am not at work it's netball, swimming or supporting Leicester Tigers. I am qualified to introduce NFU Mutual life, pension and investment products. expand text
Audrey Costello

Audrey Costello

Office Manager
I joined the Horncastle branch in 2008 and became Office Manager in 2011. I oversee the general management and daily running of the office and I am fully licensed in all NFU Mutual insurance products, including farm and commercial policies. I deal with new business quotations, policy amendments, claims and queries as well as aiding with all aspects of employee training. I am qualified to introduce NFU Mutual life, pension and investment products. expand text
Neil Lee

Neil Lee BSc (Hons)

Sales Adviser
I have been with NFU Mutual Horncastle branch since the start of 2013. I am licensed in all NFU Mutual general and business insurances. I can provide business quotations as well as deal with any amendments, questions or queries. In May 2017 I completed the Chartered Insurance Institute Certificate qualification. I am qualified to introduce NFU Mutual life, pension and investment products. expand text
Lynn Chapman

Lynn Chapman

Accounts Manager
I joined the team in 2001 and over the years have build up a wealth of knowledge and experience. My main responsibilities involve handling accounts, invoicing customers, taking payments and account queries. expand text
Heidi Fields

Heidi Fields

Customer Services Adviser
I have worked for NFU Mutual since 2011, joining the Horncastle team in December 2014. I am licensed in all NFU Mutual general insurance products including commercial and farm policies. I am able to deal with any new quotations plus amendments or queries on existing polices. Also, I am fully licensed to deal with claims queries and information. I am qualified to introduce NFU Mutual life, pension and investment products. expand text
Rebecca Thompson

Rebecca Thompson Cert CII

Customer Services Adviser
I joined the Horncastle office in March 2015. I am licensed in NFU Mutual general and commercial products and will happily deal with new business quotations and policy amendments or queries. I am also able to handle claims. In May 2017 I completed The Chartered Insurance Institute Certificate qualification and I am now working towards their Diploma qualification. I am qualified to introduce NFU Mutual life, pension and investment products. expand text
Micha Huckstepp

Micha Huckstepp

Customer Services Adviser
I started at the Horncastle office in June 2017 and I am now licensed in all motor and home and lifestyle products. I am able to assist with new quotations, policy amendments and general queries. expand text
Matt Gould

Matthew Gould

Financial Adviser
Matthew is an NFU Mutual Financial Adviser and would be pleased to visit you and offer advice on many aspects of financial planning, pensions and investments. If you would like to arrange a review, please call us or complete the online form and we’ll call you back at a convenient time. expand text
Jane Cartwright

Jane Cartwright

Risk Management Consultant
Jane is employed by NFU Mutual Risk Management Services Ltd. Her role within the company is to provide advice and solutions to customers with regards to health & safety requirements. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

For security and training purposes calls may be recorded and monitored.