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30 Hillsborough Road, Lisburn, BT28 1AQ

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Welcome to NFU Mutual's Lisburn branch. We at "Team Lisburn" guarantee you a local, friendly and professional service. We focus on individual relationships and value each and every one of our customers.

Our team

Stephen Downard

Senior Agent
Stephen qualified with a BAgr from Queens University and has a wealth of personal and professional experience in the agricultural industry. He has over 18 years' experience with NFU Mutual and is heavily involved in top level client management and relationship building for both our farming and non-farming clients. expand text

Alan Miller

Alan qualified from Queen's University Belfast with the degrees of BSc Architecture and BArch Architecture. He joined NFU Mutual as a trainee sales consultant in 2012 and then moved to the Lisburn office as an agent in July 2014. With a background in architecture/construction and links to the agricultural community, Alan is well placed to manage and maintain both commercial and farming accounts. Alan is focused on providing an excellent local service and ensuring that his customers are properly protected. expand text

Victoria Orr

Victoria graduated from the University of Ulster, Jordanstown in 2012 with BSc Communication with Public Relations. She grew up on a farm and during her studies completed a placement year with John Thompson and Sons Ltd. After working in the public relations industry in Belfast for two years, she began working for NFU Mutual in the Lisburn office in August 2014. Victoria hopes to use this experience in providing both a beneficial and personal service to customers, to ensure their individual needs are met. expand text

Alison Brown

Commercial Sales Executive
Alison provides a first class service to new and existing commercial customers. She has a wealth of knowledge across all insurance products which enables her to provide the absolute best customer service experience. expand text

Laura Hutchinson

Agency Support Manager
Laura supports the agents by providing a high level of sales and administration services to our key account clients. She has built up a great rapport with our long-standing, loyal clients who appreciate her very personal touch to the insurance services they receive. expand text

Alison Elder

Office Supervisor
Alison is the Office Supervisor and co-ordinates the customer service team. She has worked with NFU Mutual for a number of years and is expertly placed to assist you with all of your insurance queries. Alison has extensive knowledge of our motor, personal and commercial insurance products. expand text

Joanne Stewart

Customer Service Adviser & Life Co-Ordinator
Joanne has extensive experience in dealing with all of our insurance products whether it is new or existing business. She can also arrange an appointment for you to speak with an NFU Mutual Financial Adviser if you are interested in any of our financial services, including pensions and investments. expand text

Joanna Simpson

Customer Service Adviser
Joanna has been with the Lisburn branch since 2015 and deals with motor, personal and commercial customers. Joanna has a great knowledge of our insurance products and will take the time to establish your needs in order to offer appropriate insurance cover. expand text

Naomi Higgins

Customer Service Support
Naomi joined the Lisburn branch in 2016 and deals with motor and personal new business quotations as well as mid-term alterations. Naomi has great attention to detail and is happy to assist with your insurance needs. expand text

Sharon Steenson

Account & Credit Controller
Sharon has over 10 years' experience over many roles within NFU Mutual's Lisburn branch, and is currently responsible for all matters of credit control and account queries. She is your contact for all concerns on payments made or due and our direct debit facilities. expand text

David Walsh

Customer Service Adviser and Claims Handler
David deals with all of your claim related queries. His attention to detail and knowledge of our products enable him to provide a first class claims service. He can also deal with your sales and general insurance enquiries for motor, personal and commercial business. expand text

Louise McCoy

Customer Service Adviser
Louise joined the Lisburn office in 2017 and is licensed to deal with your motor and personal insurance needs. Whether you are a new or existing customer, Louise will provide an excellent service and attention to detail when dealing with your general insurance enquiries. expand text
Uel Erwin

Uel Erwin

Financial Adviser
Uel is an NFU Mutual Financial Adviser for the Lisburn and wider area, and is available for one-to-one consultations either in our office or in your home where he can advise on a range of financial products including investment plans, pensions and protection. He has been working for NFU Mutual for 11 years and is from the local area with a farming background. expand text

Kevin Acum

Risk Management Consultant
Based locally in Craigavon, we can arrange an appointment for you with Kevin on your business premises. For a fee, he can provide a comprehensive risk management advisory service including important advice on legislation and best practices for your business. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

For security and training purposes calls may be recorded and monitored.