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Ross on Wye & Ledbury Branch

Telford House, New Street, Ross on Wye, HR9 7DA

Welcome to NFU Mutual's Ross on Wye & Ledbury branch.

We are based in the heart of the local community and we aim to provide a comprehensive, professional and above all local and personalised service.

Our team

Matthew Price BSc. (Hons) Dip CII

Senior Agent
I have been an agent at Ross on Wye since 1997 and took over as senior agent in 2008 following the retirement of Philip Jenkins. I specialise in servicing our larger agricultural, commercial and corporate clients as well as managing our agency team with my partner, Malcolm Watkins, to make sure we are delivering the first class professional service our customers deserve. As an agency we have a considerable book of corporate commercial businesses including large scale food, property, motor trade and charity risks as well as our traditional agricultural and horticultural clients who all value the professional personal service which we consistently deliver. The value our corporate clients attach to our high service levels is evidenced by the longevity of our relationships with them. Many of our customers choose to renew with us. Such long term relationships have allowed us to truly understand our customers' businesses and precisely what it is that they are looking for from their insurance provider Outside of work I have an interest in equestrian pursuits, wildlife and am a keen gardener. expand text

Malcolm Watkins BSc. (Hons) Cert CII

Assistant Agent
I joined the Ross on Wye and Ledbury team in 2001 after graduating from Harper Adams University College. I am Herefordshire born and bred and being local enables me to build long lasting relationships with our clients. I specialise in servicing our larger commercial and agricultural clients and support Matthew with the management of the Ross on Wye branch to ensure that we deliver on a promise of a first class professional service. In addition to my role as assistant agent, I am also group secretary for the Ledbury and Ross on Wye branch of the National Farmers Union. In my spare time, as well as spending time with my young family, I am an active member of Ewyas Harold Football Club and local charity fundraiser and supporter. expand text

Lucy Bennion Dip CII

Sales Executive
I am from a local farming family and a graduate of the Royal Agricultural University. I joined the branch in April 2012 and focus on new business for both commercial and personal insurances. expand text

Craig Burridge Cert CII (MP)

Financial Planning Executive
I joined the Ross on Wye branch in September 2015. In my role I support the financial adviser with lead generation and diary management. I also support the customer service advisers with coaching, feedback and management in respect of financial services. Outside of work I spend my time geocaching, playing football and socialising with friends. expand text

Laura Pragnell Dip CII

Account Executive
I joined the branch in 2007 initially as a customer service adviser, and became an account executive in 2008. I am licensed in all products and my role involves reviewing and servicing existing accounts, as well as new business. In my spare time I enjoy good food and wine, and walking off some of those calories with my rescue dog. expand text

Brendan Bishop Cert CII

Account Executive
I joined the branch 8 years ago having previously worked in the Exeter branch as a customer service adviser for 2 years. I am fully licensed and my role as an account executive consists of new business, cross selling, reviews and commercial managing. Outside of work I like to spend time with my young family and I’m also partial to walking around the odd field (with permission) doing some metal detecting. expand text

Melanie Bevis Cert CII

Account Executive
I joined the branch over 8 years ago, initially as a customer service adviser, and progressed to an account executive. I am licensed in all products and my role involves reviewing and servicing existing accounts, as well as new business. expand text

Millie Walker Cert CII

Service Team Manager
I joined the branch in 2009 as a customer service adviser and am now responsible for managing the service team as well as supporting the agents. I am licensed on all products that we offer to enable me to assist with any queries and quotations. In my spare time I enjoy baking. expand text

Alexandra Price Cert CII

Claims Manager
I have worked in the branch for 10 years. I joined as a customer service adviser (where all the best start!). I am fully licensed and currently work in the claims department with Jane. Outside of work I like to socialise with friends. expand text

Jane Evans Cert CII

Claims Manager
I started at the Ross on Wye office as a customer service adviser in 1999. I now deal with claims on a full time basis, along with Alex, and am fully licensed, enabling me to deal with claims under all of our policies. I am also a training & competence supervisor, assisting with the training and assessment of other members of the team. In my spare time I like to socialise with friends, and go to music gigs. expand text

Megan Sammons Cert CII

Client Accounts & Agents Support
I joined the branch in March 2013. My main role is looking after customer accounts from direct debit queries to processing refunds and also supporting both of the agents as well as the rest of the team. I am licensed in all products so that I can help with your incoming queries. I’m also here to assist with NFU matters. expand text

Katherine Dunn

Customer Service Adviser
I joined the NFU Mutual team in October 2015, as a customer service adviser. I am fully licensed on motor insurance and home & lifestyle. In my spare time I like to relax and catch up with friends. expand text

Andrew Powell

Customer Service Adviser
I am Andy Powell and have been with NFU Mutual since August 2014. I am licensed to sell motor insurance policies including car, commercial vehicle, agricultural vehicle and motorcycles and home and lifestyle policies including travel. I am also licensed to sell tradesmen’s policies. Outside of work I enjoy watching football, rugby and listening to music. expand text

Julian Rea

Customer Service Adviser
I have worked for NFU Mutual for over 8 years and provide customer service on motor, personal and equine products. I will be pleased to help with many aspects of insurance from quotations to policy servicing and I also assist with claims. In my spare time I enjoy cycling and taking regular exercise to keep fit and have a keen interest in sport. expand text

Jenny Jones

Office Administrator
I joined the branch in 1993 and am responsible for collation & distribution of renewal policies, ordering of stationery, marketing literature and general duties to aid the office management. expand text

Virginia Gow-Smith

Agents & Clerical Support
I have worked for the branch for almost 2 years. I complete pre-appointment preparation work for Malcolm, Matthew and the four account executives, as well as various other supplementary admin duties. expand text

James Harwood

Risk Management Services
I arrange risk management solutions for all types and size of businesses in the area. If you need a full risk reduction report, some specialist training or even a fire survey - call the branch now to discuss the options in greater depth. expand text

Jeff Smith Dip PFS, HND (Agric)

Financial Adviser
I’ve been a financial adviser with NFU Mutual for 25 years and I can help you with policies, pensions and investments. I build loyal and trustworthy relationships with all my clients to put them at ease and use easy to understand language to make sure you know exactly what you are getting. I have helped deliver tailored packages to clients from different backgrounds and age groups to help them towards achieving their financial goals and aspirations. If you would like to arrange an appointment without obligation please contact the office and they will be pleased to help. In my spare time I enjoy all aspects of living in the countryside. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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