Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Wells

Cathedral View, Wookey Hole Road, Wells, BA5 2BT

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Wells agency. Situated in the heart of the city we offer a local, personal insurance and financial service to individuals and businesses through the NFU Mutual.

Our knowledgeable and friendly team ensure you have the cover you need with a service that exceeds your expectations. We offer solutions in:

  • Personal, Motor, Commercial and Farm Insurances
  • Financial Services including Pension, Investments and Life Insurance
  • Risk Management Solutions

At NFU Mutual Wells you can be assured of speaking to a real person and of getting expert assistance with your insurance and financial needs, on the phone or face to face in our office or yours.

NFU Mutual

Our team

Gemma Heal

Gemma Heal

Senior Agent / Partner

Gemma grew up on a dairy farm in West Pennard and has been a Partner in the Wells agency since 2005. She has 17 years of experience in the insurance industry and substantial expertise in farming and commercial business insurance. Gemma leads the team in our agency and is committed to offering all our clients the very best service. Gemma is Vice Chair of the National Association of Group Secretaries and sits on the board of the YFC Advisory committee. Gemma is also the Mid Somerset National Farmers Union Group Senior Secretary; representing local farming and growing members and helping with their queries.

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Kim Brake

Kim Brake

Agent / Partner

Kim joined the agency in early 2017 and specialises in farming and hospitality due to her previous experience working in both industries for many years. Kim is a farmer’s daughter and spent much of her early working life supporting and working for farmers in various roles. For the last 15 years Kim has worked in the tourism sector, running safari lodges in Africa and as European Sales Manager for an East African safari company in the UK. Kim is also Mid Somerset National Farmers Union Group Secretary representing local farming and growing members and helping with their queries.

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Phil Chalker

Phil Chalker

Agent / Partner

Phil joined the agency in 2018 having worked for NFU Mutual Risk Management Services since 2013. Phil started in the financial service industry in 2001 and has worked in a variety of roles including risk management consultancy, financial advising, and sales development. Specialising in farm and commercial insurance, Phil’s experience in risk management and health and safety, enable him to understand how our clients' businesses are impacted by risk and to offer technical advice and guidance.

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Kate Marks

Kate Marks

Agency Manager

Kate joined the team in early 2017 and is responsible for the smooth day to day running of the office. Kate is keen to ensure that all customers receive a professional and friendly service from the Wells office. When not at work, Kate enjoys spending time with both her family and extended family which includes both horses and dogs.

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John Boles

John Boles

Customer Sales Adviser

John’s primary responsibility is managing claims, which is where we win awards. He ensures that claims that fall within our agency authority are dealt with promptly and efficiently, in line with NFU Mutual’s ‘aim to pay’ ethos. Outside of working hours, John is keen to take on new challenges, playing guitar and taking part in ‘Open Mic’ nights. Other interests include golf and skiing.

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Nicki Phipps

Nicki Phipps

Customer Sales Adviser

Nicki has been with the Wells office since 1993 and is responsible for credit control. Nicki can also assist with changes and enquiries relating to insurance policies.

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Ruth Cottrell

Ruth Cottrell

Customer Sales Adviser

Ruth joined the Wells office in December 2018. As a farmer’s daughter, Ruth enjoyed helping during the lambing season and loved growing up in the countryside. In her spare time, Ruth enjoys baking, cooking and spending time with her family.

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Angela Rivers

Angela Rivers

Commercial Account Handler

With more than 25 years in the Wells office, Angela will already know most clients very well! Angela mainly deals with commercial business renewals and changes as well as being able to assist with any new quotation, policy changes or queries you may have concerning any type of insurance policy. Angela likes to spend her free time catching up with family and friends, and undertaking short breaks in her VW Van.

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Susan Goodwins

Susan Goodwins

Personal Assistant

Sue has worked in the insurance industry since 1986, joining NFU Mutual in 2009 and transferring to the Wells office in July 2010. Sue enjoys meeting and getting to know our customers, helping them with both their personal and commercial insurances. Sue has achieved the CII Certificate in Insurance. Outside of work Sue is a keen gardener, bee-keeper and amateur genealogist.

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Clare Salisbury

Clare Salisbury

Personal Assistant

Clare joined the Wells office in November 2018 and will be primarily assisting the Senior Agent. Clare has spent most of her working life in various administration roles and is keen to ensure that customers get the best possible service. When not at work Clare provides a great taxi service for her children and spends a lot of time on the football sidelines (although she has no idea of the rules!) or at the swimming pool.

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Louise Davis

Louise Davis

Customer Sales Adviser

Louise joined the team in October 2016 and has since gained her licences in motor, personal and commercial insurance. Louise comes from a farming background and often helps out on her family’s dairy farm; her tractor driving skills could use some improvement, however she is a dab hand at insuring them.

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Pete Randerson

Sales Development Consultant

Pete joined NFU Mutual in 2018 having started in the industry in 2012 and specialising in farming insurance for the past 5 years. Pete spends his time supporting NFU Mutual agencies across Somerset & Dorset to offer an exceptional service and to attract new customers. In his spare time Pete loves playing golf and cricket, he currently plays cricket for Heathcoat in the Devon Premier League.

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Pete Galloway

Quality Development Consultant

Pete has worked for NFU Mutual since 2009, spending most of his time as a Locum Agency Manager until he took up his current role in 2017. Pete also boasts a total 26 years’ experience in the insurance industry. Pete’s role is to support the agency with compliance and to increase the quality of the advice and service our customers receive. In his spare time Pete helps to run his son's football team and enjoys watching and playing a variety of sports.

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