Call today: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm


Cathedral View, Wookey Hole Road, Wells, BA5 2BT

Visit today: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual's Wells branch where we aim to deliver quality products to individuals and businesses through NFU Mutual, and offer a professional and friendly face to face service at your home or business.

Our knowledgeable and friendly staff aim to get to know you personally, ensuring you have the cover you need with a service that exceeds your expectations. Our products include: home and car insurance, financial planning, risk management services and many more.

NFU Mutual

Our team


Gemma Heal


Gemma's expertise lies in farming and commercial business predominantly and she is currently undertaking her Chartered Insurance Institute qualifications which will assist her in offering expert help on many other insurance policies.

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Kim Brake


Kim joined the agency in early 2017 and specialises in farming and hospitality due to her previous experience working in both industries for many years. Kim is a farmer’s daughter and spent much of her early working life supporting and working for farmers in various roles. For the last 15 years Kim has worked in the tourism sector, running safari lodges in Africa and as European Sales Manager for an East African safari company in the UK. Kim’s diverse industry experience means that she works with her clients as a partner who really understands their industry specific requirements.

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Susan Goodwins

PA & Customer Sales Adviser

Sue has worked in the insurance industry since 1986, joining NFU Mutual in 2009 and transferring to the Wells office in July 2010. Sue enjoys meeting and getting to know our customers, helping them with both their personal and commercial insurances. Sue has achieved the CII Certificate in Insurance. Outside of work Sue is a keen gardener, bee-keeper and amateur genealogist.

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Georgeeana Porter

PA & Customer Sales Adviser

Georgeeana joined the Wells office in January 2017 and has over 4 years' experience within the insurance industry and holds the CII Certificate in Insurance. Georgeeana deals with all manner of insurances, from motor and personal to commercial and farming policies. Georgeeana comes from the local area and enjoys partaking in or watching most sports.

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Louise Davis

PA & New Business Executive

Louise joined the team in October 2016 and has since gained her licences in motor, personal and commercial insurance. Louise comes from a farming background and often helps out on her family’s dairy farm; her tractor driving skills could use some improvement, however she is a dab hand at insuring them.

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Kate Marks

Agency Manager

Kate joined the team in early 2017 and is responsible for the smooth day to day running of the office. Kate is keen to ensure that all customers receive a professional and friendly service from the Wells office. When not at work, Kate enjoys spending time with both her family and extended family which includes both horses and dogs.

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John Boles

Claims Manager & Customer Sales Adviser

John’s primary responsibility is managing claims which is where we prove our worth. He ensures that claims that fall within agency authority are dealt with promptly and efficiently in line with NFU Mutual’s ‘aim to pay’ ethos. Outside of working hours, John is keen to take on new challenges, his latest one being learning to play the guitar for local pub ‘Open Mic’ nights … 2 years on, he is still struggling, but getting there slowly! Other interests include golf and skiing.

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Sue Gillard

Renewals Manager & Customer Sales Adviser

Sue has been with the Wells office since 2004 and her prime responsibility is the administration of renewals. Sue also handles enquiries, changes and quotes for new and existing motor and personal line customers. She also helps with claims and accounts.

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Mark Vickery

Financial Services Manager & Customer Sales Adviser

Mark joined the Wells team in July 2017 and deals primarily with personal and motor insurances. Mark also works closely with the Financial Adviser to ensure customers financial needs and objectives are reviewed and met.

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Nicki Phipps

Customer Sales Adviser

Nicki has been with the Wells office since 1993 and is responsible for credit control. Nicki can also assist with any changes and enquiries relating to motor and personal insurance policies.

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Eryn Stockel

Customer Sales Adviser

Eryn joined the Wells office at the beginning of January 2017. She has over 10 years' experience in customer service and enjoys dealing with a variety of customer queries. She is licensed in motor, personal and equine insurance.

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Angela Rivers

Commercial Account Handler

With more than 25 years in the Wells office, Angela will already know most clients very well! Angela mainly deals with commercial business renewals and changes as well as being able to assist with any new quotation, policy changes or queries you may have concerning any type of insurance policy. Angela likes to spend her free time catching up with family and friends, and undertaking short breaks in her VW Van.

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Laura Howlett

Financial Adviser

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Phil Chalker

Risk Management Sales Consultant

Phil is able to visit you or discuss over the phone how we can help you manage health & safety and food safety. Risk management services are available to all without obligation.

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