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Cathedral View, Wookey Hole Road, Wells, BA5 2BT

Phone lines closed

Welcome to NFU Mutual's Wells branch where we aim to deliver quality products to individuals and businesses through NFU Mutual, and offer a professional and friendly face to face service at your home or business.

Our knowledgeable and friendly staff aim to get to know you personally, ensuring you have the cover you need with a service that exceeds your expectations. Our products include: home and car insurance, financial planning, risk management services and many more.

Our team

Gemma Heal

Gemma's expertise lies in farming and commercial business predominantly and she is currently undertaking her Chartered Insurance Institute qualifications which will assist her in offering expert help on many other insurance policies. expand text

Adam Mitchell

Adam has been in the industry since 1994 and joined the Wells branch in 1999. Although he specialises in commercial business he also has expertise in other classes of insurance that NFU Mutual offer. Adam enjoys building and maintaining long lasting relationships with clients, ensuring they are given the advice they deserve and are protected if a claim should arise. expand text

Kim Brake

Kim has recently joined the branch and is currently undergoing training and gaining her licences to be able to offer advice and assistance to our farming and commercial clients. Kim is excited to be working with a great team here in Wells and to have the support of a superb company. Kim is a farmer’s daughter and spent much of her early working life supporting and working for farmers in various roles and is very happy to be back in her home county after quite a few years of living overseas. expand text

Sue Goodwins

Sue has worked in the insurance industry since 1986, joining NFU Mutual in 2009 and transferring to the Wells branch in July 2010. She enjoys meeting and getting to know our customers, helping them with both their personal and commercial insurances. Sue is currently working towards her Chartered Insurance Institute qualifications. Outside of work Sue is a keen gardener and amateur genealogist. expand text

Nicki Phipps

Nicki has been with the Wells branch since 1993. She is responsible for credit control and can also assist with any changes and enquiries relating to motor and personal insurance policies. expand text

Kate Marks

Office Manager
Kate joined the team in early 2017 and is responsible for the smooth day to day running of the office. Kate is keen to ensure that all customers receive a professional and friendly service from the Wells office, with the emphasis firmly on customer service. expand text

John Boles

Claims Handler
John’s primary responsibility is managing claims which is where we prove our worth. He ensures that claims that fall within branch authority are dealt with promptly and efficiently in line with NFU Mutual’s ‘aim to pay’ ethos. expand text

Angela Rivers

Customer Sales Adviser
With more than 25 years in the Wells branch, Angela will already know most clients very well! For those that don’t, she is often the first point of contact when you call the branch. Angela mainly deals with new quotations, policy changes and can answer your queries concerning any policy. expand text

Paul Brookes Cert CII

Customer Sales Adviser
Paul joined the branch in March 2016 and brings over 5 years' experience within the insurance industry. Paul enjoys meeting our customers and will always ensure you receive excellent service and advice that suits your needs. expand text

Sue Gillard

Customer Service Adviser
Sue has been with the Wells branch since 2004 and is primarily responsible for the administration of policy renewals but also deals with new quotes and policy changes relating to motor, home, caravan, dog and cat, travel and equine insurance. expand text

Georgeeana Porter

Customer Service Adviser
Georgeeana joined the Wells branch in January 2017 bringing over 3 years' experience within the insurance industry, dealing primarily with personal and motor insurances. Georgeeana is undergoing training initially and refining skills but looking forward to being able to assist with customer queries and providing quotations in the near future. expand text

Eryn Stockel

Customer Service Adviser
Eryn joined the Wells branch at the beginning of January 2017. She has over 10 years' experience in customer service and enjoys dealing with a variety of customer queries. She is currently undertaking her training. expand text

Louise Davis

Customer Service Adviser
Louise joined the branch in October 2016 having just graduated from university. She will be able to happily assist you with motor, personal and commercial policies when she has finished her training. When not working for NFU Mutual she helps out milking on her family’s third generation dairy farm. expand text

Phil Chalker

Risk Management Sales Consultant
Phil is able to visit you or discuss over the phone how we can help you manage health & safety and food safety. Risk management services are available to all without obligation. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

For security and training purposes calls may be recorded and monitored.