Phone lines closed

Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Whitfield

Unit 9, Whitfield Court, Whitecliffs Business Park, Whitfield, Dover, CT16 3PX

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual's Ashford, Tenterden & Whitfield agency. Whilst our offices are based in the heart of Kent, we are also less than 40 mins from Central London.

You are welcome to come and visit us at any of our three offices where our experienced team will be pleased to assist you. However, we recognise you have busy lives so we are happy to visit you at your home or business. This is all part of the personal approach you will experience when dealing with us. By getting to know you, we are able to provide tailored advice to ensure you have the right cover, which can be reviewed annually to ensure your cover continues to be relevant to your needs. We pride ourselves on our professional, friendly and personal approach.

We have five teams to cover all your needs:

Corporate insurance – insurance and risk management advice for large corporate businesses. Our wide range of products are tailored to meet your needs and include property, fleet, business interruption, directors and officers insurance, product recall and cyber insurance. We particularly specialise in the food and drink sectors. We also offer a risk management health and safety advice service.

Commercial insurance – we offer standard package and tailored policies for all sizes of SME business. We cover most types of business but specialise in farming, food and drink, retail, hospitality and office-based businesses. Our Account Executives can visit you annually to review your insurance. We also offer a risk management health and safety advice service.

Personal insurance – we offer a range of standard home products such as building and contents cover, which also includes pet, horse & rider and travel additional covers. We also offer a range of motor products – including personal car, commercial vehicle, tractor and vintage cars.

Private client – our Bespoke range of products are designed specifically for high value properties in particular where there are contents including valuables and/or art. Our specialist team visit you in your home to help you get the right cover and can review annually to ensure you are adequately covered. We also offer products to cover high value cars, holiday homes and yachts.

Financial services – we have a dedicated team who are able to advise you on financial planning including protection, pensions and investments. Our aim is to provide the very best insurance, financial services and risk management solutions for farm and rural businesses, commercial business and private individuals.

As a customer of our business you will have a dedicated Account Handler backed up by an experienced team of Customer Service Advisers to ensure we are always there to assist you. Our Account Handlers also deal with all aspects of claims so if you do need to make a claim they are on hand to talk you through the process.

NFU Mutual

Our team

Doug Jackson

Doug Jackson

Senior Partner (Commercial & Farming) & NFU Group Secretary

I had over 15 years of experience in business consultancy prior to moving into insurance. I worked most recently for a multinational consultancy and prior to that I ran my own specialist consultancy practice. Having experienced life in a corporate business and a small partnership means I understand the challenges you face regardless of your size of business. This is all part of our personal approach to insurance and financial services. As you will see we have an extensive and experienced team to assist you but you can also contact me directly.

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George Ashby

George Ashby

Partner (Farming) & NFU Group Secretary

I joined the business in Spring 2017, based mainly in the Whitfield office. I look forward to converting my past experience in the British Army into providing the very best service and advice for all of our clients and members. My agricultural beginnings and experience give me a good understanding of farming and the challenges facing the industry today. I will be working alongside the team to continue to provide the sound advice and service that sets us apart from the competition.

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Darren Smith

Darren Smith CII

Partner (Corporate & Commercial)

I have worked for the business for over 16 years across all areas of the agency before being appointed Partner in September 2017. My main role now is to assist our corporate clients with their complex insurance requirements. I really enjoy going into a business and within a short period of time understanding how the business operates, from board level down to the operational side of the business. This understanding allows me to ensure your insurances are correct from the outset and gives you the peace of mind you are looking for in your insurance provider.

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Phil Cornish

Phillip Cornish Dip Agric

Insurance Agent

I have over 25 years of business and insurance experience which enables me to help our clients to ensure their needs are met. I am able to offer advice from a straightforward enquiry to complicated liability issues. My determined approach for our business is to ensure that all our clients’ claims are dealt with fairly and quickly. This often results in better outcomes, where many other companies may have thrown in the towel. An excellent personal customer service with sound advice is at the heart of our business strategy.

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Ali Stroud

Agency Manager & Business Support Executive

Having worked in the financial services and legal sectors for the last 15 years, I have now returned to the insurance sector where my career first began. I work very closely with the Partners to ensure the smooth running of the business including HR, finance, staff training and well-being, and office management. I also have a background in event management and enjoy helping the Agents organise various events throughout the year. I work across all three offices, but am primarily based in Ashford.

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Rob Brand

Robert Brand Cert CII

Head of Customer Service Team/Technical & Compliance Supervisor

I joined the business in 2000, having worked as an NFU Mutual Underwriter for 3 years. I am primarily responsible for overseeing the customer service team and dealing with our key accounts. I am able to deal with any enquiry regarding personal or business insurance. I am also responsible for ensuring the whole agency is compliant with FCA regulations. I hold regular staff training sessions on products and processes to ensure we provide the best service and knowledge to our customers. I work across all three offices, but am primarily based in Tenterden.

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Mike Welham

Mike Welham

Farming Account Consultant

With over 20 years of experience as an Agent for NFU Mutual, I am now acting as a Consultant to the agency helping rural business or domestic clients with their insurance needs. My key role is servicing the accounts of existing rural clients.

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Liz Spanton

Liz Spanton

Farming Account Executive

I have worked in this office for over 20 years, and was an Agent for 7 years. We have now joined forces with the Ashford and Tenterden agency, and I will be working closely with our existing Whitfield clients. I specialise in many types of insurance products from farming through to the commercial business market, and can introduce you to our financial planning and risk management teams. I can visit you if necessary or advise over the phone. My priority is to make sure that the cover you have is the cover you need.

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Linda Holden

Customer Service Account Handler / Claims Manager

I joined the Whitfield agency in 2011, working as both a Customer Service Handler and Claims Manager for the office. I can assist you in processing your claim and servicing any policy changes or requirements. I am fully licensed on NFU Mutual motor, personal, equine and package products and am happy to assist clients with queries on existing policies. I can also introduce you to our financial planning and risk management teams.

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Hollie Humphries

Hollie Humphries

Customer Service Adviser

I joined the Whitfield office in August 2017 as part of the customer service team. I am happy to assist you in the processing of policy changes or requirements over the phone or face to face. I am fully licensed on NFU Mutual motor, personal, equine and package products – and soon to be commercial select product licensed. I can also introduce you to our financial planning and risk management teams.

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Ben Gardiner

Ben Gardiner

Customer Service Adviser

I joined the Whitfield office in September 2017 as part of the customer service team and am often the first point of call for people calling the office. I can assist you in the processing of policy changes or requirements over the phone or face to face, and am also available for walk in quotations. I am fully licensed on NFU Mutual motor, personal, equine products and currently training on our commercial package products. I can also introduce you to our financial planning and risk management teams.

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Gary White

Gary White

Senior Sales Account Executive

Based in the Ashford office, I have over 25 years’ experience in the insurance sector having worked for both commercial brokers and NFU Mutual before joining this agency. I work in the corporate and commercial team assisting businesses to create tailored insurance packages. My focus is on taking the time to understand your needs, providing in depth advice and on-going assistance to meet with any additional requirements. I can also assist with health and safety matters through our risk management partners.

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Stuart Guest

Business Development Manager

I joined the business in early 2017 as part of the corporate and commercial team. Much of my earlier career was spent working in the City of London for investment banks and brokers as an equity sales trader for pension funds and hedge funds. I specialise in building lasting relationships with local businesses in the food, drink and hospitality sectors. I assist all kinds of businesses in arranging insurance cover to meet their individual needs.

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Selina Carter

Marketing Manager

I joined the office in 2018 to provide focus on maximising the effectiveness of the marketing strategy for the Ashford, Tenterden and Whitfield Agency. I have extensive communications, events and end to end campaign management experience from a breadth of industries such as IT, Charitable Arts, online encryption and securing Critical National Infrastructure. I look forward to seeking key partnerships to enable the effective promotion of NFU Mutual while providing an excellent experience for our customers.

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Jodie Dane

Jodie Dane

Private Client Executive

I have worked for NFU Mutual since 2010 after graduating from university with a BA (Hons) in Financial Services and Business Management. I have held a number of roles from Claims Handler to Agent. I work out of both our offices advising our private clients on our bespoke product which is specifically designed for high net worth individuals. My role mainly involves visiting you at your home to ensure your policy provides you with the best cover and remains relevant to you. I am also licensed for small commercial or business requirements you may have attached to your property or land.

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Steven Oakley Cert II

Commercial Sales Executive

I joined the Ashford office in 2018 after working within the insurance industry for over 32 years, dealing with both commercial and personal lines insurance. My primary role is to provide insurance solutions for your business or personal requirements. This entails understanding how your business operates and creating bespoke solutions and services, including health and safety and risk management.

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Ken Black Dip PFS

Financial Services Co-ordinator

I joined the team in 2015 after 30 years in financial services (from Adviser to Regional Manager). My role is to help you to get the very best from our financial services team by appointing you to deal with the person most appropriate to your needs. I can also give you information about the products we offer. I look forward to talking to you over the phone or meeting face to face in the office. Although primarily based in the Ashford office, I regularly visit the Tenterden and Whitfield offices.

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Steven Aslett

Financial Adviser

I have worked as a financial services professional for over 10 years, joining NFU Mutual in August 2016. Previous experience includes working as a Financial Adviser within the wealth divisions of major UK banks and the independent sector, advising clients across the South East of England. I work closely with the Ashford, Tenterden & Whitfield offices providing specialist advice to their new and existing clients. I provide advice in the following areas of financial planning; investment, retirement planning, protection and Inheritance Tax mitigation. I work collaboratively with my clients, in an open and transparent manner, to find the most suited solutions to their financial needs.

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Joel Rawson

Risk Management Adviser

I joined NFU Mutual in July 2016 and am responsible for risk management services throughout the South East. I am NEBOSH qualified and hold the National General Certificate in Occupational Health and Safety, which allows me to provide educated recommendations when it comes to the services that may suit NFU Mutual’s clients best. I am available to visit you at your premises or to discuss over the telephone - please do not hesitate to contact one of the team if you are interested in finding out more information about our risk management services.

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