Have you received a letter asking you to confirm your 3rd party payer’s details?
We need to check if the account paying for your plan is a personal or third party account.
So you know that it’s a genuine letter, we have included the product you hold and your individual plan number at the top of the letter.
What do you need to do?
If the account paying into your plan is from your own personal account, or a joint account with a spouse/ civil partner, no further action is required.
If payments are being made from a 3rd party account, please:
- Complete the form enclosed with your letter and return to us in the pre-paid envelope provided, or
- Complete the electronic form below, or
- Email a copy of your completed form to firstname.lastname@example.org
Can I call to update my details?
We appreciate that it is often easier to call, but due to the current COVID-19 pandemic, we are prioritising calls for urgent customer requests. We have tried to make it as easy as possible for you to respond via an alternative method.
Why have I received multiple letters?
If the same bank account pays for more than one plan, you may receive multiple letters asking for a response.
You can either return all the completed forms, or complete one form and quote all the plan numbers you have been sent letters for.