As we work to upgrade our system infrastructure to provide you with a better customer experience, we will be unable to make immediate changes to, or sell motor and equine policies between 6pm on Friday 14th November and 9am on Monday 17th November. We apologise for any inconvenience.

As we work to upgrade our system infrastructure to provide you with a better customer experience, we will be unable to make immediate changes to, or sell motor and equine policies between 6pm on Friday 14th November and 9am on Monday 17th November. We apologise for any inconvenience.

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Online Account Help Centre

If you need support accessing or using your online account, our help centre is here to guide you through. 

What do you need help with?

Want to speak to someone?

You can always talk to an NFU Mutual representative, whether you have an online account or not.

Who to speak to depends on where you bought your policy or if you are making a claim. 

Mutual Direct

If you bought your policy from Mutual Direct, our UK-based call centre can help you 8am-8pm Monday to Friday and 9am-1pm on a Saturday.

Contact Mutual Direct

Agency offices

If you bought your policy from an agency office, you should contact them. Before doing so please check their opening hours, as these can differ.

Find your agency office

Claims

How to make a claim depends on the type of claim you are making. You can find the information you need on our 'How to make a claim' page.

Make a claim

Technical help with your online account

If you're having difficulty using your online account and haven't found the answer in our help centre, contact our Digital Support Team:

0800 208 8836