Make Smart Health Choices

Unlimited access to a 24/7 virtual GP as well as a range of other health and wellbeing experts.

Once you are a policy holder with AIG, you can access all of the Smart Health services

Giving you access to six Smart Health services, including your partner and children up to the age of 21. It’s available 24 hours a day, 365 days a year at no additional cost. You can access a virtual GP, Best Doctors®, mental health support, nutrition consultation, health checks, and a fitness programme. To find out more call Smart Health on 020 3499 0167 or visit

Smart Health is provided to AIG Life Limited customers by Teladoc Health. We want to let you know that these services are non-contractual, which means they don’t form part of the insurance contract with AIG. If AIG's partnership with Teladoc Health ends, these services could be changed or withdrawn in the future.

Virtual GP

Managing your health doesn’t always fit in with the 9-5. That’s why when you need a medical appointment, the Smart Health service provides you with unlimited, round the clock access to a GP.

Bookable on the app, you can get a 30 minute slot at a time that suits you – wherever you are in the world. Whether it’s over the phone or via video call, the team are on hand for medical advice, prescriptions or further specialist referral. 

Prescription delivery service

With Smart Health, you have the option to have private prescription medicine delivered straight to your front door. The prescription delivery service provides next day delivery nationwide (when ordered before 1pm) and same-day delivery in London (when ordered before 3pm), meaning you can access the prescription medicine you need, without leaving your home.

Best Doctors®– a second medical opinion service

AIG brings you and your family close to a network of 50,000 medical specialists with the expert medical opinion service from Best Doctors ®. If you need a second opinion on a complex medical case or if you’re struggling to get a diagnosis, world-leading experts will be on hand to assess your case and provide recommendations for treatment on a wide variety of conditions.

Mental health support

The dedicated team of support staff are available to provide the right support strategy and treatment. They’ll talk to you to get to the bottom of your situation and then recommend the right solution for you. Whether you're dealing with stress, anxiety, trauma, depression or a recent bereavement, the service is there to help you or one of your family members when you need it.

Nutrition consultation

The nutrition consultation service can be requested either over the phone or online. A team of specialist nutritionists are on hand to give advice on weight loss, pregnancy, food intolerances and much more. Their expert advice and knowledge will provide you with a personalised plan, including meal plans and weekly menus, all to support you in reaching your nutritional goals.

Health checks

The Smart Health online questionnaire supports you in taking proactive steps to manage your health and lifestyle. You can also discover more about your cardiovascular profile or any screening programmes that may suit you. You’ll get a personalised report that’s unique to you, containing tips for improving medical conditions and nutrition, as well as forming healthy habits for the future.

Fitness programme

Smart Health’s tailored online 4 or 8 week programme, designed by sports coaches and nutrition experts, is an ideal solution to support your health and fitness goals through a combination of diet and exercise. Whether training for an event or just wanting to lose weight, you’ll get a weekly menu and a daily exercise routine that is designed just for you.