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How to make a Home Insurance claim

When it comes to making a claim, NFU Mutual understands the importance of acting now and sorting out the details later. And because we know that dealing with a Home Insurance claim can be a challenging time, we are committed to providing you with the first class customer service that you have come to expect, no matter what the claim.

During normal office hours

Call your local Agency: lines open 9am-5pm, Monday to Friday. Find your local office.

Call Mutual Direct: if you are an NFU Mutual Direct customer on 0800 197 0963. Lines open 8am-6pm, Monday to Friday.

In an Emergency

In the event of an emergency in your home which:

  • puts your health, or that of your household at risk;
  • creates a risk of damage to your buildings or contents; or
  • creates unacceptable living conditions, call our 24hr Domestic Emergency Helpline on 0800 282652.

Our Domestic Emergency Helpline will:

  • offer to arrange for a suitable contractor to carry out any necessary emergency repairs
  • arrange alternative accommodation and transport to it, if you cannot stay in your home.

Legal expenses insurance

If you have a legal expenses claim or you need advice, please call the DAS helpline on 0117 934 0573. DAS Legal Expenses Insurance Company Ltd provide this free service for our members. Their claims office is open 9am – 5pm, Monday to Friday and the helpline is open 24/7.