When on holiday the last thing you want to be worrying about is what to do if you need to make a claim. That's why we aim to make the claims process as simple and easy as possible with the added support of Mutuaide, our 24/7 emergency claims helpline.
If you purchased your policy over the phone through Mutual Direct you can notify us of a new claim or provide updates to an existing claim by calling 08001970963.
In the event of an emergency while on holiday contact our English speaking operators at any time of day or night. They are called Mutuaide and are based in Paris.
- From a mobile and from anywhere else worldwide +33 1 45 16 64 65. (You can ask one of our operators to call you back.)
- From France 0800 22 92 92 (free call)
- From the UK 00 33 1 45 16 64 65 (free call)
When you call Mutuaide the person you speak to will need to know the details of the emergency, and your (or the Insured person’s):
- Name and home address
- Address and phone number abroad
- Policy number