Travel Insurance Claims
Guidance about how to make a claim for personal travel under our single trip and annual travel covers, business travel and legal expenses.
About making a claim
When on holiday the last thing you want to be worrying about is what to do if you need to make a claim.
That's why we aim to make the claims process as simple and easy as possible with the added support of Mutuaide, our 24/7 emergency claims helpline.
This page is for claims relating to:
- Personal travel
- Business travel
- Legal expenses
Before you make a claim
If you need to make a new claim, please ensure you have the following:
- Policy number
- Your name and address
- Details of the incident that has led to the claim including date, circumstances and, if possible, an estimate of the cost
- Your contact number
How to make a claim
Where to make a claim depends on where you bought your policy from, this will be either Mutual Direct or local agency office.
You'll find who your policy is held with on the front page of your policy schedule.
Emergency claims
In the event of an emergency while on holiday contact our English speaking operators at any time of day or night. They are called Mutuaide and are based in Paris.
When you call Mutuaide the person you speak to will need to know the details of the emergency, and your (or the insured person’s):
- Name and home address
- Address and phone number abroad
- Policy number