Male driver wearing gingham shirt in wing mirror of car

How to make a Motor Insurance claim

If your vehicle has been involved in an incident, please notify us immediately. 

Even if you’re not making a claim for your own losses, you may find yourself facing a claim from the other person involved. We will give you help and advice and deal with any claims made against you.

In emergencies only

  • If you’ve had a road traffic accident and need emergency roadside assistance, call 0330 1598 427.
  • If your vehicle has broken down and you require assistance, please call 0800 282 652 and use option 1.
  • If you’ve damaged your windscreen and it requires emergency repair, please call 0800 282 652 and use option 2*.

Glass repair and replacement

You can book a hassle free appointment online with a technician from Autoglass or National Windscreens, our preferred glazing suppliers.

A claim to repair or replace your car windscreen will not affect your no claims discount. Find out more about glass repairs in our motor claims guide.

Motor claims guide

No matter who you are or what you drive, an accident can happen at any time. Our motor claims guide explains what to do after a motor accident and deals with what happens next to you and your vehicle and anyone else involved. It tells you what we can do to help and which of our trusted partners you can expect to hear from.

*Please note that with the current Government rules on Coronavirus, that our suppliers for any Windscreen and Emergency repairs are adopting the following approach to call outs:

Priority will be given to:

Those that are providing essential products and services and are recognised as key workers (this includes trucks and vehicles delivering food or essential supplies)
Urgent jobs, such as body glass or where vehicles are unsafe/undriveable
Vehicles in households where the vehicle is required for the mobility or support of vulnerable or dependent peopl

All other claims will be placed in a priority queue and will be dealt with on a case by case basis, therefore some policyholders maybe expected to wait longer than usual for their windscreens to be repaired/ replaced.