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Motor Insurance Claims

We know that an accident can happen at any time, that's why we will do all we can to make sure that the claims process is as hassle free as possible, you have an understanding of what happens throughout and you get the maximum benefit from your insurance cover with us.

This page is for:

If your vehicle has been involved in an incident, please notify us immediately.

Even if you’re not making a claim for your own losses, you may find yourself facing a claim from the other person involved. We will give you help and advice and deal with any claims made against you.

Before you make a claim

If you need to make a new claim, please ensure you have the following:

  • Your name and address
  • Vehicle Registration Number
  • Details of any third parties involved
  • Details of the incident that has led to the claim including date and circumstances
  • An indication of the value of the claim, such as purchase price, estimated replacement cost, or the extent of damage or injury
  • Your contact number

How to make a claim

To make a new claim please call 0800282652 (24-hours a day, 7 days a week).

In an emergency

If you’ve had a road traffic accident and need emergency roadside assistance, call 0800282652.

Broken down?

If your vehicle has broken down and you require assistance, please call 0800282652 and use option 1.

Windscreen repair and replacement

You can book a hassle free appointment online with a technician from Autoglass or National Windscreens, our preferred glazing suppliers.

A claim to repair or replace your car windscreen will not affect your no claims discount. Find out more about glass repairs in our Motor Claims Guide.

Motor Legal Protection

If you would like to make a Motor Legal Protection claim or you need advice after an incident, please call the DAS helpline on 0800 587 8876 as soon as possible after the incident. DAS Legal Expenses Insurance Company Ltd provide this free service for our members. Their claims office is open 9am-5pm, Monday to Friday and the helpline is open 24/7.

Motor Claims Guide

No matter who you are or what you drive, an accident can happen at any time. Our Motor Claims Guide explains what to do after a motor accident and deals with what happens next to you and your vehicle and anyone else involved. It tells you what we can do to help and which of our trusted partners you can expect to hear from.