Dog and Cat Insurance Claims
Guidance about how to make a claim relating to your domestic dog and/or cat.
About making a claim
At NFU Mutual we understand that accidents and emergencies involving your pets are often highly emotive and distressing situations.
We are committed to providing you with the first class customer service that you have come to expect, while you are free to concentrate on looking after your pet.
For working dog claims, this should be made against your Farming Insurance policy. Go to Farming Insurance Claims for details on how to make a claim related to a working dog.
Before you make a claim
If you need to make a new claim, please ensure you have the following:
- Policy number
- Your name and address
- Details of the dog or cat you are claiming for
- An indication of the value of the claim such as veterinary estimate, or the extent of the damage or injury.
- Your contact number
How to make a claim
If urgent intervention is required seek the advice of a vet and act in the best interests of the animal. You should then contact us as soon as is convenient, ideally the next working day.