Ashford
Unit 3-5, Invicta Business Centre, Ashford Market, Monument Way, Ashford, TN24 0HB
Call us: 9am-8pm
01233 500 822
Visit us: 9am-5pm
Ashford
Unit 3-5, Invicta Business Centre, Ashford Market, Monument Way, Ashford, TN24 0HB
About Ashford
We’ve really got to know our designated account handler over the years, and value their support, confident that they always have our best interests at heart. They understand our business and can deal with our enquiries quickly and efficiently. We’re located near the Tenterden office, so we’re just a short drive away from the team should we require a face-to-face meeting. Our business has multiple risks, so we want to make sure that the cover is appropriate to support every eventuality and NFU Mutual help us to do so.
Our team
Doug Jackson
Senior Agent & NFU Group Secretary
Doug has over 15 years of experience in business consultancy prior to moving into insurance. He worked most recently for a multi-national consultancy…
Darren Smith Cert CII
Agent (Corporate & Commercial)
Darren has worked for the business for over 16 years across all areas of the agency before being appointed Partner in September 2017. His main role no…
Stuart Doughty ACII
Senior Insurance Executive
Stuart has worked with various areas of the business since 1977. He now specialises in reviewing farming and commercial clients' insurance cover. The…
Ben Gardiner
Insurance Executive
Ben joined the agency in 2017, predominately based in the Whitfield and Ashford offices following a background in the hospitality industry. He is full…
Jane Summerfield Cert CII
Insurance Executive
Jane joined the customer service team in Ashford in 2012 as a dedicated Account Handler helping customers with enquiries for personal, business and fa…
Christopher Linton
Insurance Executive
Christopher joined the agency having worked for over thirty years in the property industry. He has worked for leading national and independent agents…
Will Smith
Insurance Executive
Will joined the agency in 2024 and will be predominately based in the Tenterden office. He has a background in travel and tourism insurance. Will is…
Claire Coles
Customer Services Manager
Claire joined the business in 2019 as Insurance Executive with a background in project management. She works across all three offices, Ashford, Tenter…
Emily Browning
Key Account Handler
Emily joined the agency in January 2021 as part of the customer service team, following three years’ experience working for a local insurance broker…
Charlotte Moulton
Customer Service Supervisor and Key Account Handler
Charlotte joined the team at the end of 2018 as part of the Customer Service team, having worked in the health insurance industry for 5 years. Her rol…
Lara Jackson
Customer Service Supervisor and Key Account Handler
Lara joined the agency in December 2020 as part of the customer service team. She’s looking forward to developing good relationships with customers, w…
Luke Barnes
Customer Service Adviser
Luke joined the team in 2024, and is based in our Ashford office. He is joining the team with 2 years’ experience in both Car and Life Insurance and i…
Izzy Browning
Customer Service Adviser
Izzy joined the agency in 2023 as part of the customer service team. She is looking forward to helping existing and new customers with any queries the…
Harry Carter
Customer Service Adviser
Harry joined the customer service team in 2023 and is based in the Ashford office. He is looking forward to helping our existing clients with their i…
Steff Ceylan
Customer Service Adviser
Steff joined the agency in 2010 and currently works Tuesdays and Fridays, predominantly based in Ashford. She’s part of the customer services team and…
Jorden Evans
Customer Service Adviser
Jorden joined the agency in 2022, and is based in our Whitfield office. She joined the team with seven years' customer service experience and is looki…
Jack Hambrook
Customer Service Adviser
Jack joined the team in 2022 and is based in our Ashford office. He is joining the team with 3 years' customer service experience and is looking forwa…
Ryan Thundow
Sales Executive
Ryan joined the agency in 2022, as part of the customer service team and is mainly based at the Ashford office. In 2024, Ryan joined the New Business…
Callum Waters
Customer Services Adviser
Callum joined the agency in 2023 and is based predominately in the Ashford office. He is joining the team with previous customer service experience ha…
Chloe Watson
Customer Service Adviser
Chloe joined the agency in November 2023, having worked for the previous 8 years in various customer service roles. She looks forward to being able t…
Becky Smith
Customer Services Adviser
Becky joined the agency in January 2024 as part of the Customer Service team, following on from three years’ customer service experience and holds a c…
Cheryl Sterrow
Customer Services Adviser
Cheryl joined the customer service team in January 2024, as a Customer Service Advisor. She has 24yrs insurance experience in both Sales and Customer…
Tyler Oiller
Customer Service Adviser and Claims Handler
Tyler joined the agency as part of the administration team in 2020 and moved into the customer service team in 2021. He can help our clients with any…
Hannah Pearson
Customer Service Adviser and Claims Handler
Hannah joined the team in 2022, and is based in our Ashford office, she is joining the team with five years' customer service experience and is lookin…
Alexandra Osborne
Claims Handler
Alexandra joined the agency in 2020, having worked in various customer service roles for 8 years prior to joining. She is the dedicated claims handler…
Jess Mckeown
Claims Handler
Jess joined the agency in March 2024, as part of the Claims Team, based mainly at our Ashford office. She previously worked in sales, dealing with lif…
James Tragett
Marketing and Business Development Manager
James joined the agency in June 2021. His main role is to lead and deliver the marketing strategy, working closely with the team as well as external a…
Abigail Cullip
Marketing Administrator
Abby joined the agency in 2022 as part of the admin team, having previously worked within agriculture for 9 years, mainly livestock, and has a passion…
Stuart Guest
Business Development Executive
Stuart joined the business in 2017 following a career in London working for investment banks and brokers as an equity sales trader for pension funds a…
Aidan Tree
Business Development Executive
Aidan joined the agency in 2023, as part of the business development team. He previously worked as a sales supervisor at Hugo Boss for just under 3 ye…
Trevor Southerden
Business Development Executive
Trevor joined the agency in 2023 as part of the commercial business development team. He has previously worked at various companies in both the autom…
Demi Burns
New Business Developer
Demi joined the Agency in February 2020, primarily based in the Ashford Office. Her role is to contact existing customers and find out if we are able…
Hazel Clements
Commercial Sales Supervisor
Hazel became part of the new business team in 2019 and is from an agricultural background so she understands the current industry challenges. She is m…
Maisie Cox
Motor and Personal Sales Supervisor
Maisie joined the agency in 2019 as an apprentice. She was part of the administration team for over a year. After completing her apprenticeship, she m…
David Hunt
Sales Executive
David joined the business in October 2021. He has worked in various areas of the insurance industry for over 20 years including motor, household, high…
Miranda Wilkinson
Sales Executive
Miranda became part of the admin team in 2022, having previously worked in the advertising industry. She has now transferred to our New Business Team…
Jay Humphries
Sales Executive
Jay joined the agency in 2023 and is part of the new business sales team, having worked in the insurance industry for 6 years before joining. He is li…
Lee Phillips
Bespoke Insurance Adviser
Lee joined the agency new business team in 2015, after 10 years in the motor industry. He advises private clients on products which are specifically…
Lewis Greenwood
Financial Adviser
Lewis is our experienced, designated NFU Mutual Financial Adviser for the agency. Lewis started his financial planning career in London but has now mo…
Linda Holden
Financial Services Co-ordinator
Linda is part of a dedicated team who can help customers with their financial planning needs including protection, pensions and investments. She'll ha…
Erica Butler
Operations Manager
Erica joined the agency in September 2020, working across Ashford, Tenterden and Whitfield offices, but mainly based in Ashford. Erica has a backgroun…
Stevie Young
Personal Assistant to Senior Agent
Stevie joined the agency in September 2019 and is mainly based in the Ashford office. Stevie was part of the administration team for 4 years and now is personal assistant to our Senior Agent Doug Jackson.
Karen Dean
Insurance Administrator
Karen joined the Administration team in 2024, with extensive experience across many roles, mainly within the education sector. Karen will be one of th…
Kim Duckworth
Insurance Administrator
Kim joined the agency in February 2022, as part of the administration team, for the last 5 years she has been working as a client administration manag…
Toby Furner
Insurance Administrator
Toby joined the agency as part of the administration team in July 2021. He will usually be one of the first people a customer will speak to when phoni…
Susan Porter
Insurance Administrator
Susan has been with the agency since 2011 and works as part of the administration team and is primarily based at Tenterden. She provides support on bo…
Tracey Taylor
Insurance Administrator
Tracey joined the agency in 2018 and is primarily based in the Ashford office. Her role within the administration team is varied covering specific projects and events and supporting the team day to day.
Dan Isard
Training and Compliance Performance Supervisor
Dan previously worked as an Agent in the NFU Mutual agency network for 10 years and in the Financial Services industry for 25 years. Dan has an exten…
Oliver Perez Nino
Training & Compliance Supervisor
Oliver joined the agency in January 2024 having previously worked in the insurance and financial industries, bringing with him over ten years’ experie…
George Wallder
Professional Trainee
George joined the agency in 2024 as a Professional Trainee, who will over a two-year period be obtaining experience in the different areas of our busi…
Rob Bright
Risk Management Sales Consultant
Rob joined NFU Mutual in 2016, originally providing Commercial Insurance to new and existing small businesses, then transferred to Risk Management in…
Alex Walker
Non-advised Sales Consultant
Alex has been working for NFU Mutual since 2016 and working with Ashford, Tenterden & Whitfield agency since late 2018 for non-advised financial plann…
NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges. Financial advice is provided by NFU Mutual Select Investments Limited. Inheritance Tax advice is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Risk Management Services are provided by NFU Mutual Risk Management Services Limited and are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
D P Jackson & D M Smith is an appointed representative of The National Farmers Union Mutual Insurance Society Limited. And an introducer to NFU Mutual Select Investments Limited, a member of the NFU Mutual group of companies.
For security and training purposes calls may be recorded and monitored.
