Ashford Tenterden & Whitfield Agency
Please see below how our customers in Kent and East Sussex describe our local and personal service and how we respond when you need to make a claim.
You helped us when we most needed. We are producing and delivering fresh pasta in London and all our customers (Italian restaurants & deli shops) were extremely affected during lockdown. So, our business decreased as well.
It was very easy to discuss with you and explore solutions in order to help us. What I’ve actually appreciated the most, was the speed of action and also the fact that you called us to offer your help. I wouldn't have been aware that I could save some money if you hadn't offered us the chance - for this, I am very grateful.
La Tua Pasta, Commercial Customer - September 2020
I would like to thank all at NFU Mutual involved with our differing insurance policies for the professional and prompt way in which they have dealt with everything from claims, renewals, and midterm alterations. This complimented by always receiving a personalized service.
During these recent unprecedented times NFU Mutual have excelled in both customer service and satisfaction.
Bruce Yates, Transport Manager at DiSotto Foods Ltd – August 2020
We had a devastating fire, which took our whole house. I don’t think we could praise NFU Mutual any more highly. They’ve been professional, polite, friendly and everything that we could want in helping us to cope with such an emotional and practical disaster.
Matt and Rosie Cooke – May 2019
We had this awful sewage smell which led me to call Southern Water. They ran a camera through the pipework, and they found that part of the pipework that was my responsibility, had collapsed and broken. NFU Mutual assessed the claim, approved the cost and was done to my satisfaction and completed in less than fourteen days/ Which I thought was pretty phenomenal.
Peter Mills – May 2019
We’ve been with NFU Mutual for over 17 years and we haven’t changed that relationship as it’s based on trust. It’s about dealing with people who understand your business and understand what we do, and NFU Mutual do that really well.
Frazer Thompson, CEO at Chapel Down – May 2019
I always recommend NFU Mutual because your service is so good, e.g. you make it easy to vary car insurance and offer excellent foreign cover and I can always talk to somebody local.
Mrs Roberts – May 2019
Just wanted to thank you for your help, with what could potentially have been quite a drama, involving a leak on our mains water supply. Your chaps from ANSA arrived as scheduled, after some very careful investigative work, they located the leak and repaired it. By the way I have also thanked ANSA, as we were very impressed with the professionalism of the contractors representing them.
We are just so happy that we have stayed with NFU Mutual for our insurance, despite very tempting quotes from elsewhere. This experience has shown us how encompassing NFU Mutual cover is and how you go out of your way to make sure that your customers get the very best service. We are very grateful for the help you have provided and so appreciative that the issue is now resolved.