Personal, local and specialist service

When the time arrived for Mr Palmer and his family to relocate back to their UK farmhouse, following 25 years of living and working overseas, he knew that he needed to seek the advice of a specialist insurer to cater for their requirements.

Following several recommendations from neighbours and farmers in the local community, Mr Palmer reached out to his local NFU Mutual agency. They discussed his requirements to the finest detail, and learnt that NFU Mutual Bespoke Home Insurance, specialist insurance for high-value homes with contents over £150,000, would best suit his needs.

Mr Palmer explained: “We purchased our farmhouse with the long-term plan of retiring to the UK, to enjoy a different pace of life. The farmhouse was in a beautiful scenic location with outbuildings and a few acres of land, which perfectly served our equestrian interests.”

Mr Palmer was concerned that a formulaic approach would not account for his individual requirements and circumstances. Added to this, Mr Palmer and his family had accumulated a lifetime of valuable possessions and worldly goods on their travels. With NFU Mutual Bespoke Home Insurance, he felt confident that his valuables and contents were properly covered.

He commented: “Whilst spending a quarter of a century moving across countries on Asia’s Pacific Rim, we built up a collection of items all with sentimental meaning and memories. Ranging from antique carpets and a 400-year-old Korean chest of drawers to jewellery and watches. With Bespoke Home Insurance they are all covered under one policy. My local NFU Mutual agency works closely with me too to make any mid-term adjustments to help ensure that we are adequately covered as values of collections change”.

And when Mr Palmer did need to make a claim following damage to his Patek Philippe watch, he couldn’t have been happier with the service he received.

“I contacted my local NFU Mutual agency to inform them of the damage, and they guided me through the claims process with ease. I was able to send the watch back to the manufacturer who sympathetically repaired it back to its former glory."

 "The whole process was very straightforward and with minimal hassle”

NFU Mutual Bespoke Home Insurance is specially designed to cover high-value homes and contents. Tailored around you and your lifestyle to give you the peace of mind that your most valuable possessions are in safe hands. Request a quote online and an Agent will be in contact to discuss your unique requirements.